The staff that I dealt with at this facility restored my faith that people actually care and know how to handle customers needs. Wonderful staff. I would recommend this facility to everyone that has a need for it.Nicolle H. | Overall Experience
Customer Reviews for U-Haul Storage at Bellemeade Avenue
U-Haul Truck Share 24/7© Location
Smithtown, NY 11787
(Go north on Bellemeade Ave 500 feet and we are located on the right)
Servicios en esta ubicación:
Horarios de la ubicación
Siempre abiertos en tu smartphone
¿Qué es 24/7?
Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.gerard l. | Overall Experience
El cliente no dejó un comentario.ERNEST A. | First Impressions
Staff is always cheerful and eager to help! By far the cleanest storage facility I have rented from.Alexis L. | Overall Experience
Price is too high. Also the cell service is very weak in this area so it made my mobile check in and check out take a very long time! There should be complimentary WiFi for mobile check in/out.Nicholas W.
I am so impressed with this facility...access is easy & its conveniently located. It's very clean & well maintained I would recommend it to anyone!Jacqueline N. | Online Move In
Everything about picking up and dropping off online was a pain in the ass. Never again!Christine K.
Renting the storage unit was the easiest part of my move! Smithtown UHaul employees were informative, professional, patient and helpful. The unit itself is immaculate, well lit and convenient. I strongly recommend smithtown UHaul storage units!Margaret W. | First Impressions
El cliente no dejó un comentario.John P. | First Impressions
The Uhaul app needs a lot of work. It wouldn't accept pictures for return (odometer and fuel) and no other options to return truck when no employees at this location.Timothy S.
I came in because of an advertised price and when I asked for the price they told me that I needed to go to a different facility because they didn’t have anymore of the current facility and the price was going to be $50 more than the advertise priceadam f. | First Impressions
Every single step of my reservation was fraught with mistakes that made my entire move a complete headache. You're "unmanned" facilities are a nightmare. I'm telling everyone I know Uhaul is a disgrace.Ross M. | First Impressions
Thank you for your help and easy rental process!Mark L. | First Impressions
Can’t fully rate my experience , just moved in 2 days ago, so far is okay.Yevgeniy S. | Online Move In
El cliente no dejó un comentario.MARGARETHAL F. | First Impressions
Friendly staff, efficient & speedy process!martin g. | First Impressions
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.matilda o. | Overall Experience
The phone customer service is abhorrent. I was on hold for more than 50 minutes and was cut off. I had to drive to a different facility to make changes.Sharon D. | First Impressions
El cliente no dejó un comentario.Doreen O. | Online Move In
Everything worked out lovely. Thank you!Antwan W. | First Impressions
El cliente no dejó un comentario.Karl L. | First Impressions
Absolutely awful experience finding the unit, reaching out for assistance on figuring out why I was unable to access the elevator only to be told I’m in the wrong building even though I unloaded.Ami L. | First Impressions
El cliente no dejó un comentario.JOHN D. | First Impressions
El cliente no dejó un comentario.gerard l. | First Impressions
El cliente no dejó un comentario.Jason Z. | First Impressions
El cliente no dejó un comentario.Melissa Z. | Overall Experience
El cliente no dejó un comentario.Alex C.
El cliente no dejó un comentario.Carlos H. | Overall Experience
Alexis and Jennifer were exceptional, they helped me out tremendously, i was in quite a bind. Alexis explained my options and made transaction go smoothly. They are a asset to your company. Well done!Thomas F. | First Impressions
No improvements! This process was so easy and painless. Thank you so muchJudith G.
Easiest process to get the unit. Building looks brand new, is extremely clean and convenient,Alexandra C. | Online Move In
El cliente no dejó un comentario.Liz L. | First Impressions
I could not get in with the access code given to me. Also there was no specific info on the correct building that our storage unit was in. It took 1 1/2 hours to enter after being on phone on hold for 20 min with customer service. No personnel working at the location is absolutely awful. This would've saved a lot of aggravationDoug G. | Online Move In
Jennifer Morales is awesomePeter M. | First Impressions
I paid 13 days ahead of time. The employee Alexis at the Nesconset By-Pass, Smithtown, NY branch, put the wrong telephone number, the wrong alternate contact's name and address, the wrong address of the renter and then cancelled the contract after I paid for it?!? This occurred on Dec. 19, 2020 approx. 3:20 p.m. My move in date is for 8 am on Jan. 1, 2021. My next rental payment is due 16 days after I move in !?!Margaretrose M Z. | First Impressions
El cliente no dejó un comentario.Veronica A. | First Impressions
Overcharged in every conceivable way. The Uhaul rep said $20 on the phone. Then I find out $20.00 plus $1.50 per mile. Then I get my invoice and UHaul tacks on 45 miles I never drove. The invoice says I drove 64 miles !!!! That's like driving to New York City and back. Meanwhile, I moved furniture from Smithtown to St James - Maybe 15 miles. Maybe. In other words, your company stole $100 from me, and no one had the nerve to call me.Robert G.
I always have to call to pay my bill I never received a bill payment and I always pay my bill on time sometimes in advance last month I had auto Pay and they changed the lock on my storage unit and changed me$ 15.00 extraDonna G. | First Impressions
El cliente no dejó un comentario.SUNIL J.
El cliente no dejó un comentario.leonard C.
I got excellent customer service when I needed to extend my reservation: they were polite, helpful and professional. Great job!Inna T.
Very helpful and professional. Great serviceRonald G. | First Impressions
Great rental, nearly new truck, good price.Alan B.
El cliente no dejó un comentario.Michael W.
The van was fine, but on UHaul's end, you must make clear to the customer that they've signed up for mobile pick up and what that means. I had no idea that I was going to a location with no actual person. My entire day was delayed as a result. For someone like me who hasn't used U-Haul in two years, I had no idea What was going on. Please do a better, clearer job of altering people that they signed up for mobile pick up.John S.
Little bit ticky for the first time , then very goodshahid R.
El cliente no dejó un comentario.Michael V.
GREAT CUSTOMER SERVICE . IT MADE MY MOVING THAT MUCH LESS STRESSFUL.tom g. | Reservación
In order to rent the vehicle Internet service is required via a strong cellular signal. The signal at this location is very very poor.Robert D.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Hope G.
Renting from the U-Haul Storage at Bellemeade Ave location (Smithtown, NY) was a pain. The website advertises supplies to rent or buy (boxes, moving blankets, etc.) but there were no supplies on site. If you want to pick up the advertised moving supplies you just have to drive your rented truck with its $0.99/mile fee a couple of miles to another U-Haul location. The website does not mention that this is an "unmanned" facility, which was posted on the door when I arrived. There was an intercom on the outside wall of the building, and the lady on the other end was very nice and as helpful as she could be from 2 miles away. She suggested I check in online; this was an option when reserving online but it was not at all indicated that online check-in would be required. She suggested I use a smart phone; I don't have a smartphone, and neither does my friend who was there with me wasting his afternoon waiting for me to rent a moving van. She then told me I'd need to come to the U-Haul site where she was, again 2 miles away, basically adding $4 to my mileage charge and subtracting half an hour from my day. As I was leaving, a U-Haul worker happened to stop by the building, and was very friendly and helpful actually renting the truck I reserved to me in person. He explained that the site was recently unmanned and that he was only there occasionally for the attached self-storage facility. "Would you recommend this location to a friend?" I have already warned friends NOT to use this location. Your Smithtown/Ronkonkoma employees are very nice and helpful. Van was great, no problems.Joseph C.
El cliente no dejó un comentario.thomas D.
The staff was excellent and the facility well maintained. The vehicle was great! However, the scrutiny of the vehicle on the return was like I rented a Mercedes. It is a moving truck and to really look for each mark and scratch inside is a little over the top. The check-in attendant told me that they really make them go over each truck with a fine tooth comb. Looks like they are looking to make $$$ on the return for damages and scratches. Just the feeling I got. I've rented from other locations and never inspected to this extent. May have to think about trying another locationcarl S.
El cliente no dejó un comentario.Barbara P.
El cliente no dejó un comentario.thomas M.
I was never told a specific time to deliver and was charged an extra day which was very upsetting.BRIAN B.
El cliente no dejó un comentario.Glenn G.
El cliente no dejó un comentario.Preston F.
Only one person at desk when I arrived that was helping another customer and it took 20-25 minutes before I was on my way.William D.
Excellent Customer Service!!!Carlos A.
None. The service was quick and professional.JACQUES T.
El cliente no dejó un comentario.Paul A.
El cliente no dejó un comentario.TAMARA I.
El cliente no dejó un comentario.Jane S.
Not Charge > $1.00 USD for miles..... By the time a customer gets it to their initial destination, from the U-Haul location, the cost exceeds the amount of the truck. I would not recommend U-Haul to anyone... I would tell anyone moving to just get a moving company. If you are going to pay that much, then someone should be moving your furniture for you. I know you'll do nothing to change this policy, but felt I should extend my displeasure with your service..... The employees at the location were excellent.... corporate, however, could rot in hell. Happy Holidays!James R.
El cliente no dejó un comentario.John H.
Nothing additional that I can think of Working with Michelle was wonderful - very pleasant and knowledgeable.Scott B.
The staff was friendly and very helpful. Would definitely use them again. Thank you guys!DEBORAH M.
The staff was very helpful. I ordered a van earlier and had to cancel so I dealt with five different people. Everyone was terrific!Michael M.
great jobDavid L.
El cliente no dejó un comentario.John S.
A little priceySteve K.
El cliente no dejó un comentario.GREGG C.
Having one larger truck available in addition to the two smaller units for local use, would be nice. Perhaps a 15ft or 17ft capacity vehicle could lessen the number of trips required.Neal R.
Manager was rude and immature . Was charged 85$ for an hour late drop off time. Extremely disappointed ,Justine A.
Perfect pick up Smooth. No issues. One thing I will say is to give more info on buttons and features of vehicle. I.E. Trip odometer ,wiper controls etc .But would not hesitate to use again. GraciasRaymond D.
El cliente no dejó un comentario.JOHN Q.
Excellent service and equipment.Stephen D.
El cliente no dejó un comentario.Amanda P.
Pricing is confusing.Louis H.
This location was very new and clean. The cargo van I used was brand new,which was a treat,and the staff was very helpful and courteous.A nice experience overall.Nick C.
A wonderful, easy experience! Staff is highly knowledgeable and helpful, Michelle and her team 'get it', that moving is stressful enough without having to worry about the equipment or contract details. The BEST moving partner on Long Island!ERIKA A.
El cliente no dejó un comentario.fred V.
This is the second time I have rented from this facility. Sorrel was great, courteous and very efficient. I will be back.Mark M.
El cliente no dejó un comentario.CRAIG B.
Customer service was excellent. The process was quick and easy.James C.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Joanne S.
El cliente no dejó un comentario.Bruce D.
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