Comentarios de los clientes para U-Haul Storage at Bellemeade Avenue

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage at Bellemeade Avenue

Clasificación general:

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James C. | Overall Experience |
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El cliente no dejó un comentario.

Veronica A. | First Impressions |
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El cliente no dejó un comentario.

Robert G.
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Overcharged in every conceivable way. The Uhaul rep said $20 on the phone. Then I find out $20.00 plus $1.50 per mile. Then I get my invoice and UHaul tacks on 45 miles I never drove. The invoice says I drove 64 miles !!!! That's like driving to New York City and back. Meanwhile, I moved furniture from Smithtown to St James - Maybe 15 miles. Maybe. In other words, your company stole $100 from me, and no one had the nerve to call me.

Kathy l. | Overall Experience |
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El cliente no dejó un comentario.

RALPH G. | Overall Experience |
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El cliente no dejó un comentario.

PHILIPSHAWN L. | First Impressions |
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El cliente no dejó un comentario.

Donna G. | First Impressions |
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I always have to call to pay my bill I never received a bill payment and I always pay my bill on time sometimes in advance last month I had auto Pay and they changed the lock on my storage unit and changed me$ 15.00 extra

SUNIL J.
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El cliente no dejó un comentario.

leeann e. | Overall Experience |
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El cliente no dejó un comentario.

LORRAINE S. | Overall Experience |
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Trying to close out unit was a bit crazy. They couldn’t find my acct. all ended well however.

leonard C.
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El cliente no dejó un comentario.

CRISTINA O. | Overall Experience |
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Thanks very much — you guys have been great!!

JEFFREY W. | Overall Experience |
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Veryconvenient location. Very good in all respects. Thank you. Jeffrey Wiesen

Jesse A. | Overall Experience |
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Because of covid I could not retrieve the rest of my belongings from the atorage unit which was not much I tried my best they are now giving me all kinds of problems due to this ... even though uhual owes me over 600 dollars in lost revenue for issues on my move to new york I have honestly used uhaul twice in my life and I will never again use uhaul for anything I would rather carry my stuff by hand from state to state terrible company all around .....

Inna T.
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I got excellent customer service when I needed to extend my reservation: they were polite, helpful and professional. Great job!

Edward D. | Overall Experience |
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prices for storage rooms are way to high.

Frederick B. | Overall Experience |
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The employees that helped me with my move and storage, couldn't have been nicer! A big thanks to Jenn, Tom and Matt. You're the best!

Edward D. | First Impressions |
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El cliente no dejó un comentario.

nick p. | Overall Experience |
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El cliente no dejó un comentario.

Ronald G. | First Impressions |
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Very helpful and professional. Great service

Mike N. | Online Move In |
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Excellent storage, great staff and ultra clean.

neil s. | Overall Experience |
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The facility is clean, secure and climate-controlled. Excellent Experience.

Alan B.
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Great rental, nearly new truck, good price.

Donna W. | Overall Experience |
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Great people, service and facility.

Evan M. | Overall Experience |
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The facilities were excellent and very convenient. It was very hard to get in touch with an actual representative. There were a few miscommunications via email, and I rarely was able to reach by phone

ANTHONY S. | Overall Experience |
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At first service was not up to par. Since I spoke with assistant manager, Tom at Nesconset office the results have been very good. Thanks.

ANTHONY S. | First Impressions |
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Well, went today to do a test run and found the code assigned didn't work. The unit was the wrong size. Spoke to asst. mgr. late today and he said they will work on the problem gave me assurances.

Ludwing C. | Overall Experience |
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The access card would not give me access thru the back of building.

neil s. | First Impressions |
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Great Customer Service

CHRISTINE D. | Overall Experience |
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Excellent facility

Michael W.
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El cliente no dejó un comentario.

Jessica K. | Overall Experience |
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Jennifer is awesome!

PETER L. | Overall Experience |
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The cleanest, driest storage ever. I would feel good storing valuable paintings here, That is rarely the case anyplace else.

John S.
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The van was fine, but on UHaul's end, you must make clear to the customer that they've signed up for mobile pick up and what that means. I had no idea that I was going to a location with no actual person. My entire day was delayed as a result. For someone like me who hasn't used U-Haul in two years, I had no idea What was going on. Please do a better, clearer job of altering people that they signed up for mobile pick up.

MARIA S. | First Impressions |
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Young man who helped me was polite, quick and efficient. Wish al customer service people worked as well as he. Thank you. Maria Samet

Kein P. | Overall Experience |
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Your staff does not communicate well with customers nor with each other regarding customer accounts

shahid R.
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Little bit ticky for the first time , then very good

gary p. | Overall Experience |
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A light in the unit itself would have been nice. Also, any phone calls I made were routed thru the national system when I wanted to talk to the local people who knew me. The facility was great! Thanks

Michael V.
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El cliente no dejó un comentario.

tom g. | Reservation |
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GREAT CUSTOMER SERVICE . IT MADE MY MOVING THAT MUCH LESS STRESSFUL.

Joseph A. | Overall Experience |
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We had a much better experience here than we’ve EVER had at a Public Storage unit. I would absolutely rent from UHaul again if I needed to.

Linda C. | Reservation |
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Awful stood a waited forever after being told someone would be there to get our belongings into a storage unit. Had to go to another place and then back to another place to drop off truck. Very unhapp

Perry B. | Reservation |
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Finally after 3 days got someone to get my card working

JOSEPH D. | Overall Experience |
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Staff were very helpful and the facility was cool and clean. I was a customer for over 3 years and was in two different units. However the lighting was much better in the larger unit we rented.

Robert D.
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In order to rent the vehicle Internet service is required via a strong cellular signal. The signal at this location is very very poor.

David S.
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El cliente no dejó un comentario.

Hope G.
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El cliente no dejó un comentario.

Joseph C.
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Renting from the U-Haul Storage at Bellemeade Ave location (Smithtown, NY) was a pain. The website advertises supplies to rent or buy (boxes, moving blankets, etc.) but there were no supplies on site. If you want to pick up the advertised moving supplies you just have to drive your rented truck with its $0.99/mile fee a couple of miles to another U-Haul location. The website does not mention that this is an "unmanned" facility, which was posted on the door when I arrived. There was an intercom on the outside wall of the building, and the lady on the other end was very nice and as helpful as she could be from 2 miles away. She suggested I check in online; this was an option when reserving online but it was not at all indicated that online check-in would be required. She suggested I use a smart phone; I don't have a smartphone, and neither does my friend who was there with me wasting his afternoon waiting for me to rent a moving van. She then told me I'd need to come to the U-Haul site where she was, again 2 miles away, basically adding $4 to my mileage charge and subtracting half an hour from my day. As I was leaving, a U-Haul worker happened to stop by the building, and was very friendly and helpful actually renting the truck I reserved to me in person. He explained that the site was recently unmanned and that he was only there occasionally for the attached self-storage facility. "Would you recommend this location to a friend?" I have already warned friends NOT to use this location. Your Smithtown/Ronkonkoma employees are very nice and helpful. Van was great, no problems.

thomas D.
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El cliente no dejó un comentario.

carl S.
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The staff was excellent and the facility well maintained. The vehicle was great! However, the scrutiny of the vehicle on the return was like I rented a Mercedes. It is a moving truck and to really look for each mark and scratch inside is a little over the top. The check-in attendant told me that they really make them go over each truck with a fine tooth comb. Looks like they are looking to make $$$ on the return for damages and scratches. Just the feeling I got. I've rented from other locations and never inspected to this extent. May have to think about trying another location

Barbara P.
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El cliente no dejó un comentario.

thomas M.
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El cliente no dejó un comentario.

BRIAN B.
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I was never told a specific time to deliver and was charged an extra day which was very upsetting.

Glenn G.
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El cliente no dejó un comentario.

Preston F.
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El cliente no dejó un comentario.

RICHARD P.
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None

William D.
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Only one person at desk when I arrived that was helping another customer and it took 20-25 minutes before I was on my way.

Carlos A.
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Excellent Customer Service!!!

JACQUES T.
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None. The service was quick and professional.

Paul A.
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El cliente no dejó un comentario.

TAMARA I.
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El cliente no dejó un comentario.

Jane S.
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El cliente no dejó un comentario.

James R.
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Not Charge > $1.00 USD for miles..... By the time a customer gets it to their initial destination, from the U-Haul location, the cost exceeds the amount of the truck. I would not recommend U-Haul to anyone... I would tell anyone moving to just get a moving company. If you are going to pay that much, then someone should be moving your furniture for you. I know you'll do nothing to change this policy, but felt I should extend my displeasure with your service..... The employees at the location were excellent.... corporate, however, could rot in hell. Happy Holidays!

John H.
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El cliente no dejó un comentario.

Scott B.
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Nothing additional that I can think of Working with Michelle was wonderful - very pleasant and knowledgeable.

DEBORAH M.
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The staff was friendly and very helpful. Would definitely use them again. Thank you guys!

Michael M.
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The staff was very helpful. I ordered a van earlier and had to cancel so I dealt with five different people. Everyone was terrific!

David L.
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great job

John S.
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El cliente no dejó un comentario.

Steve K.
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A little pricey

GREGG C.
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El cliente no dejó un comentario.

Neal R.
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Having one larger truck available in addition to the two smaller units for local use, would be nice. Perhaps a 15ft or 17ft capacity vehicle could lessen the number of trips required.

Justine A.
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Manager was rude and immature . Was charged 85$ for an hour late drop off time. Extremely disappointed ,

Raymond D.
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Perfect pick up Smooth. No issues. One thing I will say is to give more info on buttons and features of vehicle. I.E. Trip odometer ,wiper controls etc .But would not hesitate to use again. Thanks

JOHN Q.
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El cliente no dejó un comentario.

Stephen D.
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Excellent service and equipment.

Amanda P.
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El cliente no dejó un comentario.

Louis H.
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Pricing is confusing.

Nick C.
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This location was very new and clean. The cargo van I used was brand new,which was a treat,and the staff was very helpful and courteous.A nice experience overall.

ERIKA A.
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A wonderful, easy experience! Staff is highly knowledgeable and helpful, Michelle and her team 'get it', that moving is stressful enough without having to worry about the equipment or contract details. The BEST moving partner on Long Island!

fred V.
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El cliente no dejó un comentario.

Mark M.
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This is the second time I have rented from this facility. Sorrel was great, courteous and very efficient. I will be back.

CRAIG B.
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El cliente no dejó un comentario.

James C.
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Customer service was excellent. The process was quick and easy.

Michael D.
Clasificación:

El cliente no dejó un comentario.

Joanne S.
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El cliente no dejó un comentario.

Bruce D.
Clasificación:

El cliente no dejó un comentario.

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