Elizabeth C.
It took about 25 min to be assisted but overall was helpful
Comentarios de los clientes para U-Haul Storage at Andresen Rd
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Storage at Andresen Rd
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Gregory B.
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Online Move In
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Everything is great except the parking. I’ve had trouble finding parking for loading/unloading because non-storage customers use those spots near the loading doors.
Rafael Q.
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Overall Experience
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What a wonderful staff you have over there, from the people in the front desk to each one that I have the opportunity to interact with. CONGRATULATIONS!!
Wanda F.
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First Impressions
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The young lady that helped us was super friendly and such a pleasure to work with.
Zachary J.
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First Impressions
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The desk staff was generally friendly but, overall incompetent in their knowledge and skills to complete a transaction. More pre-customer training required.
Rafael Q.
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First Impressions
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Awesome service. Strong service commitment.
Mark W.
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Overall Experience
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Female employee that checked me out was very helpful. She noticed I was getting hot and walk with a cane. She offered me her chair so I could sit during the process. She was very helpful.
DONNA R.
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Overall Experience
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After renting storage facility for over 10 years. I was sadden to see that when I went to empty my storage room, my key no longer opened my lock. when i had the locked drilled, which I paid $50 to have done, when I opened the storage door my space had been ransacked, my Texaco collectibles where stolen, my grandsons electric train set had been stolen. This was heartbroken, that I had paid every month for my items to securely stored. They have cameras all over the facility which leads me to believe that this was your personnel that broke into my storage unit and stole my items, and replaced the lock, hoping that no one would find out. I will let everyone know on social media to BEWARE and not use your storage or any uhaul storage facility.
Steven L.
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Overall Experience
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The employees were rude and there was no flow for cars. I was constantly having people in the way to include the email who refused to move so that I could access my unit. I will NEVER use this facility nor recommend it to anyone!
Loretta B.
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First Impressions
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customer service was so slow!!!
Viola R.
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Overall Experience
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The UHaul facility was slammed when I got there. I had to wait in line for about 20 minutes, but the part that really impressed me was the attitude and kindness of each one of the employees as they worked with many types of customers under high stress. Andresen UHaul, I appreciated this so much! Thank you!
Jessica W.
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First Impressions
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The staff was SO friendly, accommodating, with the BEST customer service I have experienced with a company
FIDEL F.
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First Impressions
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Customer service was very helpful and professional. I would definitely recommend to a friend or family member. Thank you!
Steven L.
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First Impressions
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This facility was terrible and caused huge anxiety attacks due to the poor design and layout of the units. Additionally there was no way to turn around in a huge 26' truck and nobody was willing to helpful. Will never rent from here again or recommend!!
Bonnie S.
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First Impressions
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Staff was friendly and explained everything well.
Candy M.
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Overall Experience
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Thank you for your service. Greatly appreciated.
Katharine H.
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Overall Experience
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Rented a unit on Friday, was given to someone else on Saturday. Tried to move in on Sunday. Returned to facility on Monday to get radification, asked me to come back next day after they fixed it. So Tuesday they gave me a unit. Apologized and offered two months free. Thankfully my moving truck was not scheduled for Sunday or this would have cost me greatly.
VIOLA C.
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Overall Experience
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I was not planning to store my items for almost 20 years, but that's life. My items where safe and sound when I removed them. The staff have always been friendly and helpful. Thank you for such great service.
Tia C.
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First Impressions
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Even though we’re all in these stressful times the staff were calm, kind, helpful and as efficient as possible. This is a great location for getting what you need.
SWAusan M.
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First Impressions
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my overall experience with Uhaul was fine, until I arrived at vancouver to return the truck and get to the storage unit I had reserved. Upon my arrival, I was greeted, by a rude youg woman who was sitting behind the desk on a cell phone, who told me to go and wail by the truck and someone would be with me. After standing around for at least a hlf hour, I finally flagged down a young man who then told me I had to go inside and check in with the same woman who told me to wait outside with the truck. Mind you, I had 4 men waiting to unload the truck. By the time I arrived at the front desk, this same woman looked at my drivers license and decided the photo didn't look like me (12 year old driver's license photo, but apparently, this woman could not see the resemblance., so she asked another female coworker to have a look, as the line behind me kept getting longer. The two "Professionals" decided I should show more ID, which I did. I was not only exhausted , but by this time, I had wasted almost an hour with these people, and my crew wanted to get started unloading. Finally, another young man took over and helped us out, but by that time, I was a nervous wreck. At 70 years old, and disabled, moving under the best of conditions is difficult. By the time I left, I was in tears. No. I will not recommend the store on Andresen to anyone. I never complain like this but someone should know about the rude woman I had to deal with. Sincerely, Susan Meyer
Lacresha J.
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Overall Experience
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It would be nice to not have to put you pass code on two keypads in order for the door to the storage to open. I haven't experienced something like that with other storages. Also, the bay doors are closed and requires an employee to open it. Inconvenient, especially when you have to wait in line to ask them to open the door if there are other customers.
Todd F.
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First Impressions
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Took a long time to just get paperwork done because the guy at the desk continuously was answering the phone. He then put down on paperwork and a map that I was in unit 29. I tried to pull up to the unit and got blocked by an other employee in a uhaul truck. He then got out of the truck and walked back behind the truck and did something then after 5 min got back in the truck and backed up so I could squeeze by. After then backing up to unit 29 and sitting their waiting for someone to come take the uhaul lock off so I could load some stuff in to the unit, I then had to walk all the way back to the front to get someone to come back and try and unlock the unit. Then a guy came back and none of his keeys worked to unlock the lock. He left and came back 4-5 min later and said, “oh well my mani her said your in unit 34.” By this time I was very irritated. All my paperwork says unit 29. And the guy said, “well 34 doesn’t have a lock on it.” So then I had to close up my storage pod and load up the lift gate and everything so that I could wiggle my truck around all the uhaul trucks and get the pod moved to a place that I could unload it in to the storage locker. Then I went to get the uhaul 17 ft truck that they told me I had to do all the walk around and everything from a text link. Went to open the text link and it didn’t work anymore. By this time I just wanted to get out of their and get the rest of my stuff done. So I just took a bunch of pics with my phone and left. Driving that van was very difficult. The steering was so loose i had to turn the wheel 120 degrees to get it to go left and then 120 the other direction to make it go right. The brakes were horrible I had to really push them down 3/4 of the way to the floor to even start to get a little brake pressure. I didn’t even dare to get close to 55 on the hwy or 35 on the service streets because Of how scratchy the brakes and steering was. I told the lady when I returned the truck how bad it was but she was done checking it in and processing the payment before I was even done talking about how it drove.
Diann N.
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Overall Experience
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They were awesome to work with. I would go back there and use them again.
Tina S.
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First Impressions
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went there for a drive up reservation weeks ahead of time ,which was not available when I got there on moving day. left in the rain, had to stand in line a second time for someone to unlock it.
Terry B.
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Overall Experience
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Very helpful and courteous
Desiree S.
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First Impressions
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Would have been excellent except the fact that I wasn't informed when I made the reservation that the unit was on the second floor and I had recently had knee surgery.
Joyce R.
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Overall Experience
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People were Rude, the ceiling in my unit was caving in and my stuff was getting ruined. I moved out of there immediately. Would not recommend the U Haul on Andresen.
Mary C.
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Overall Experience
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*
donetta f.
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Overall Experience
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My entire cache of worldly goods were stored at this facility for 2 1/2 years. When I needed to move, after a rough start (non-U Haul company), I switched to U Haul and it was a flawless process.
Linda L.
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Overall Experience
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I don't think it is right to keep the rental money paid after the person moves out after one of the staff told me they would refund the remaining amount.
Tena W.
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Overall Experience
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Shane was a absolute dream. He is smart helpful knowledgeable. I had a mess with my reservations from a different location but he corrected it and took care of everything we needed. A GREAT person.
James M.
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Overall Experience
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The service was well run and TECH-FRIENDLY. They had an amazing system that was friendly to someone like me who is not very tech-savvy.
Joyce R.
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First Impressions
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Everyone at this location has been very helpful and considerate. It was easy and convenient to get into my storage unit and I appreciated the fact that they had rolling carts for us to use.
Keifer W.
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Overall Experience
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There is only 1 person in the whole place who was EVER happy, friendly, and helpful, her name is Kat. My rates have basically tripled since I got the unit 3 years ago because of unasked for changes.
Dianne B.
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First Impressions
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Great service. Friendly and efficient.
DEBRA N.
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Overall Experience
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The only comment is the dust on everything. I know I had storage for several years in which time the dust had time to accumulate. I was pleased with the automatic payments.
Sandra M.
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Overall Experience
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The only issue I have is the parking for customers. A little tight to get into at times
Theodore S.
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Overall Experience
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None of the Y/N questions have Y/N answers. Parking is a nightmare. You do not remotely have room for all the vehicles or even the customers. We left because of it and hope to never go back.
ILYA G.
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First Impressions
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Sign-up process is buggy and very long.
Craig U.
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Overall Experience
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I only used the unit for about a week and a half. Next time I will find a storage company that rounds to the nearest week when cancelling out the unit.
Brandi R.
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First Impressions
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The staff was very helpful and so nice!
John S.
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Overall Experience
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Very professional and helpful staff. The facility was safe and clean
Daniel W.
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Overall Experience
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Great service!
Patty B.
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Overall Experience
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friendly and very helpful employees
Tonja S.
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Overall Experience
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After confirmed storage unit twice, showed up and there was no unit in the size i reserved. The mgr did not fix the problem and was angry I called owner..This has costed me hundreds of dollars.
Delores H.
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Overall Experience
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Everyone happy and positive
TRACY B.
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Overall Experience
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Great customer service and friendly people
Mark R.
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Overall Experience
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No commrnts
Erin O.
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Overall Experience
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Z
Raean H.
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Overall Experience
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I've rented trucks here several time and had two storage units. The last one I had for about 4 years. From start to finish the staff has been nothing but friendly and helpful.
Jacqueline Jean E.
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First Impressions
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Was treated with respect and understanding. The staff, especially in Vancouver, Washington, was flexible and most helpful.
AARON H.
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Overall Experience
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The best one I've ever been to and the manager is amazing and all the staff members are very helpful and respectful they all to work together as a team they make you feel like you are family ❤️
Rosa E.
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Overall Experience
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Sent my belongings from California over a year ago, and from the moment I contacted U-haul in California to the moment my brother took my belongings from storage in Vancouver, the service was great
Victor P.
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First Impressions
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Great Customer service appreciate step-by-step instructions great convenient location for us
Maria T.
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Overall Experience
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They were terrific!
Candi L.
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Overall Experience
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Hi
miguel q.
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Reservation
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Great help at this location! The Facility was very busy early in the morning when I requested a storage unit, until the end of the day when I returned my UHaul.
Michele R.
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Overall Experience
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I was happy with U-haul.
Jeffrey M.
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Reservation
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Staff was friendly, quick and courteous. They made my need for storage and moving a pleasant experience.
Robert C.
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Overall Experience
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this one is crowded with few nearby places to park for loading or unloading. I would not recommend it. Long lines at times to pay facility rent. A lot of money
gloria s.
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Reservation
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The representatives were very pleasant and understandable. They attended my needs with patience.
Joseph F.
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Reservation
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Quick & easy, professional service.
Ike S.
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Reservation
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Awesome Equipment
RICHARD N.
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Overall Experience
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This location was great. Unfortunately I had a terrible experience at the beginning in Naples FL.
billy k.
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Reservation
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Everybody was very nice and helpful. The facility was clean and neat. Thank You for everything.
Oriana W.
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Overall Experience
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I wasn't notified about my ubox arrival at all. I wouldn't have known it was here unless I checked the website.
CARMEN l.
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Overall Experience
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The Staff was very helpful and accommodating!
Steve B.
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Reservation
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Awesome support for a very tired and worn out customer. I sorry I forget her name. Blond haired female. Super helpful, Outstanding customer service! Best uhaul experience I have ever had!.
megan c.
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Overall Experience
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Payment options are horrible, and the management and uHaul company were not willing to negiotiate with the renter.
Thad L.
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Overall Experience
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McKenzie and her team are awesome! Everyone went out of their way to be helpful!
Nicole K.
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Overall Experience
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Everything was great!
Kelly M.
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Overall Experience
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Everything was great.
charles s.
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Reservation
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I haul trailer broke down twice and the first time the did not fix the the lights only the bad tire. So we had to stop and pay for rooms out of our own pocket due to faulty equipment twice.
Margaret H.
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Overall Experience
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The whole process was convenient and hassle free. Thankful for this economic available service
andrew n.
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Overall Experience
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Super helpful staff as we were using the U-Boxes which was a new concept for us. Willing to help load packing supplies into our car which was a big help. Always friendly! Recommend this location!!!!
Rian H.
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Overall Experience
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Constant problems. Never able to fulfill needs despite having plenty of lead time. Customer service is non existent. Basically an oh well who cares attitude
arriba