Customer Reviews for U-Haul Storage at 8 Mile

1,110 comentarios

19510 W 8 Mile Rd   Southfield, MI 48075
(Between Southfield Freeway and Evergreen Road)

(248) 208-8519

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(248) 208-8519

19510 W 8 Mile Rd
Southfield, MI 48075
(Between Southfield Freeway and Evergreen Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

They kept calling me several times to return the vehicle, I was a few hours late. I had to unload it before I bought it back. When I was on my way, I got another call. I've never had a problem til I came to this location. I wouldn't recommend this location to anyone.

ROBIN DANYELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick B.  |  First Impressions 
Clasificación:
1.0

TRAIN YOUR WORKERS....LACK GOOD CUSTOMER SERVICE!!! I WOULD NEVER RETURN!!!

PAMELA SONIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAVONNE MARIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond M.  |  Overall Experience 
Clasificación:
5.0

The representative was very pleasant and polite... You Ladies rock

MALIKIA ROCHSHEE M. 
Clasificación:
5.0

I just want to say thank you Ashley 4 looking out you're the best

paula j.  |  First Impressions 
Clasificación:
5.0

For 15 years I have been using this facility and very pleased. I have recommended this facility to others! 5 stars and thanks!

DOLORES J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUN LEE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

danalla p.  |  Overall Experience 
Clasificación:
5.0

Very Professional...

ERNEST A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jenna j.  |  Overall Experience 
Clasificación:
5.0

Nothing that I can think to improve always great customer service and friendliness they get you in and out no long wait time vehicles are always clean and smell good.

MARLON LARON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

The ladies working here were fantastic! So helpful and kind. I will definitely be back the next time I need to move something too big for my car...which is pretty often.

ASHLEY LAUREN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN DARNELL R. 
Clasificación:
5.0

Everything went well

Ida W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE AVIA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART MARTIN E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOAN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

john t.  |  Overall Experience 
Clasificación:
5.0

Ms. Carson and Ms. Saunders were extremely helpful. They went over and beyond in welcoming me and my wife in purchasing a storage unit at their facility. Yes, I would highly recommend others to their location. The world today need more people like them. Thank you both for outstanding customer service.

Murray R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BIANCA ASHLEY V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrice J.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

DYAMOND MICHELLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASONCHRISTOPHER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUITA MARIE O. 
Clasificación:
5.0

Friendly Staff....very helpful

Enriquita O.  |  First Impressions 
Clasificación:
5.0

Keep up the good work General Manager!

ROSHAWN CHANTELL F. 
Clasificación:
5.0

I never questioned the safety of my belongings.

LaShonda F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

fred W. 
Clasificación:
5.0

The ladies at this location were all professional, pleasant and knowledgeable.

kimmerly c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rushie Karteek C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD S. 
Clasificación:
5.0

Staff very friendly and helpful

Fela B.  |  Overall Experience 
Clasificación:
5.0

I was so graceful to be serviced by Ashley she made the experience so easy and she was so professional I am glad I chose your company I had checked many other places,but thankfully a space opened from there it was a awesome day!! Thank you look forward to a great business relationship.😊

cathy s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

RHONDA RENEE D. 
Clasificación:
5.0

Nothing I can think of excellent customer service

MARLON LARON P. 
Clasificación:
2.0

El cliente no dejó un comentario.

AUSTIN KENT M. 
Clasificación:
5.0

Wonderful service however, the fact there is no where to leave my car at this location when I rent a truck means I'll avoid this location going forward.

JENNIFER LEE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOREEN YVETTE M. 
Clasificación:
5.0

Excellent customer service

Gordon T. 
Clasificación:
4.0

Great service professional and friendly only complaint I have is there was not enough parking spaces for customers I had to get someone to drop me off in order to pick up my rental equipment and then have someone meet me when it was time to drop it off it's very inconvenient

LANARDA PATRICIA C. 
Clasificación:
3.0

After reserving a 15' Uhaul over a week in advanced from the Ferndale location I arrived at 7:45 AM to pick it up and the truck was not there. After calling Uhaul and waiting until 9:00 AM for the store to open no additional options were presented until I continued to ask for an alternative. After stating ‘everything is reserved' the associate was able to find a 15' at the nearby Southfield office. Finally - over 2 hours after my original reservation - I had a Uhaul from a location further away. Additionally I had to return the Uhaul in a shorter amount of time. Overall the experience was less than poor. Moving is one of the most stressful experiences in everyone's life - instead of making it a less stressful experience Uhaul consistently is the worst and most stressful part of the moving experience. Why is that? What type of organization doesn't focus on their customers? Needless to say after my 3rd poor experience and worst experience with Uhaul I will never be a customer with them again. Any friend I have I will urge not to use Uhaul. I am confident I could start a truck rental company with far greater customer satisfaction and win more business than Uhaul in the process. Seriously? What a terrible terrible experience.

Eric B. 
Clasificación:
5.0

A very nice person at the desk. Easy to work with . I got in and out quickly. Return of vehicle went fast too.

PAUL MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TYRONE WALTER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY BURT S. 
Clasificación:
2.0

Change the attitude of the customer service rep. I left my phone and had to return the next day and she was extremely rude

LASHERE NECHELE K. 
Clasificación:
5.0

I really liked Ashley Carson, the woman at the front desk. She was knowledgeable about the policies and procedures. She thoroughly explained everything in a way I could understand. She was also very friendly, patient, and professional. Due to her great service, I will return to that location and refer anyone else I know in need of a hauling and storage.

Courtney G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terra W. 
Clasificación:
5.0

Desk clerk was very helpful, very patient and made the experience pleasant

ANGELA C.  |  First Impressions 
Clasificación:
5.0

The manager Ashley was so professional and courteous. Definitely one of the better experiences I had with Uhaul providers. Keep her around!

EBONIE NICOLE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES EDWARD M. 
Clasificación:
5.0

Staff was very efficient and professional. Process was smooth with no issues checking out or returning.

KRISTOFOR CEDRIC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLON ROMELL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES TYRONE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TASHA RENEE S. 
Clasificación:
5.0

Nothing, treat them the same way you treated me...

JACKIE R. 
Clasificación:
5.0

The young man that worked on .. Saturday Morning was great ... did a great job in showing .. & .. sharing information about the unit .. that I rented .. Thank you .. again .. I really needed this ..!!! Ms. M ..!!..!!

HABEEBAH M.  |  First Impressions 
Clasificación:
5.0

Explain credit card restrictions by saying that bank credit cards are not acceptable.

MARIA RAJA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn H. 
Clasificación:
5.0

Ms. Marquez and the Gentleman that assisted her were very pleasant, professional, positive, and easy to work with. The cargo van was in pristine condition and drove like a dream. I would rent from here again in a heartbeat because they made everything from pick-up to return a damn cinch!

Qxtuapzpij A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zakiya G. 
Clasificación:
4.0

El cliente no dejó un comentario.

christina m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA BEVERLY J. 
Clasificación:
5.0

Ashley was awesome

Vernessa S.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff Thank you

SHARON ELIZABETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS AVERY C. 
Clasificación:
5.0

Sincere genuine heartfelt gratitude appreciation and much thanksgiving for Ashley Carson greeted me with a SMILE coupled with a WARM RECEPTIVE PROFESSIONAL ATTENTIVE EXPEDIENT CONSIDERATE and RESPONSIVE MINDSET towards me and my initial storage needs; and she has remained PROFESSIONALLY CONSISTENT! Even during my initial visit when my oldest daughter had to transact my initially established contractual financial storage payment and account with my credit card without any issues! Ashley walked up to the passenger side where I sat in my daughter's vehicle with a diagnosis of long-term Congestive Heart Failure (CHF) coupled with a diagnosis of EDEMA. I could barely breathe or walk due to EDEMA and shortness of breath. But on my April 14th 2O21 I walked in the Uhaul storage officeapproached my storage office manager Ashley Carson 2 have my locked removed b/c I unintentionally lost my key through her OTP recommended LOCK SMITH Mr. Williams and independent of my oldest daughter, myself and my UHAUL storage manager managedmy storage account need! Thanks Southfield, MI UHAUL storage and my most appreciated personal storage manager Ashley Carson!!!

Shakira S.  |  First Impressions 
Clasificación:
5.0

The two of Ashley's personalities definitely draw me back to this location and also I will recommend others too. Althea M. Brown

ALTHEA MARCHELLE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARIO DANDRE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARI LANA R. 
Clasificación:
5.0

The General Manager( Ashley C.) went over and beyond to make sure I had everything I needed. In these crazy and uncertain times it was nice to be greeted with a friendly smile and service. Never a long wait, supplies always available. I am a returning customer 

Anita M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN WESLEY P. 
Clasificación:
5.0

Please train the customer service representatives on specific requirements for this location such as they ONLY take major credit cards! Very frustrating. The staff at the location was very nice, apologetic and friendly.

MAURICE LAVELL N. 
Clasificación:
5.0

Extraordinario servicio al cliente

ANTHONY JACK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamaya H. 
Clasificación:
5.0

Great service.

LANISE VERNELL B. 
Clasificación:
2.0

Take pictures of the truck that was damaged

DONNY RAY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN RENEE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy M.  |  First Impressions 
Clasificación:
5.0

The front desk clerk was amazing!! Thank you for your awesome customer service!

Jasmin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD EDWARD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER LYNN G. 
Clasificación:
5.0

Well done. unsure

FONTAINE JACOB S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN DENISE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN ANNETTE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE ANN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnraymond Z. 
Clasificación:
5.0

Nothing my experience was without any speed bumps or issues like it should be

Anthony C. 
Clasificación:
4.0

El cliente no dejó un comentario.

YVONNE ELIZABETH B. 
Clasificación:
5.0

No improvements needed. Entire staff was very nice, explained everything very well, very great sanitation done to truck, quick/fast service & drop off. The teams energy was just amazing.

JERANIQUE DELANA F. 
Clasificación:
5.0

John the representative handled my transaction quickly and efficiently. He even left a courtesy VM to let me know I could pick up the truck early if I wanted too. Will definitely use this location again.

RITA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

SCOTT MAURICE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

wunika a.  |  First Impressions 
Clasificación:
5.0

John king Is a fantastic manager. He's really got that place running smoothly. Hopefully he'll be the manager there forever, as I'd hate to see that place fall back to the state it was in before him.

DANIEL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

TOMMIE ARTHUR D. 
Clasificación:
5.0

the store manager is excelent

TERESITA ANN C. 
Clasificación:
1.0

Not overcharge customers when your company asks the customer to do them a favor by bringing the truck back before originally discussed. Then not lie about who's the manager. Or if uhaul wants to speed things up and summarize the agreement then make the customer sign it without reading it then they should at least explain all the possible charges you could face. I will be discontinuing all further business with uhaul

AQUILA P. 
Clasificación:
5.0

The staff was helpful, personable, and knowledgeable. I will definitely use UHaul again.

Kevin F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

Really friendly and helpful!

STEPHEN JOSEPH H. 
Clasificación:
5.0

Thank you for providing great service.

mary S. 
Clasificación:
5.0

This most recent visit was much better than when my wife tried to rent a truck just a week prior. She reserved the truck at this particular location but when we arrived to pick it up, we were instructed to go to a totally different location. This left us totally confused! The location to pick up our truck last time was at a this dump that was supposed to be a car wash on 7 mile. The young lady (CeCe) wasn't wearing a mask, the place was filthy and had flies circling our heads. The lady was nice but the truck made me nervous! The engine light was on and the tires were bald. Upon returning the truck, there was no way to pull up where the truck was picked up because everyone and their mother was hanging out therein front! Not to mention I almost rear-ended a passerby in a vehicle in front of me, stopping to chatter with the folks hanging out. We had to drive through the alley to return to the truck. If I didn't have to do that I would have been exactly at the deadline time. Such a horrible experience! I would only patronize the location I went to on 8 mile, and definitely not Shine Car Wash on 7 mile in Detroit!!!

William M. 
Clasificación:
5.0

NOTHING

CORAL MICHELLE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTINE E. 
Clasificación:
5.0

No comment

SYLVESTER WAYNE L. 
Clasificación:
5.0

Professional.. Very helpful and accommodating! Thank you so much!!

TANIKA DYANNE-HU L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS ALAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEWAYNE ALONZO M. 
Clasificación:
5.0

John was friendly and very helpful

Shirley W. 
Clasificación:
4.0

El cliente no dejó un comentario.

dalissa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNISHAFAYE R. 
Clasificación:
5.0

Manager was very informative and very nice.

CIERA LACY W. 
Clasificación:
5.0

Simple & efficient drop off process. Friendly & professional customer service

LUCETRY BIANCHI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NYESHA AYONA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMONAVALERIE-AM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM JAAMAL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick H. 
Clasificación:
5.0

Nothing but great feedback for this location! Very polite staff and the general manager was super nice and welcoming

Dominique H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deena H. 
Clasificación:
5.0

Excellent service. Thank you.

ZEBORAH HAMPTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARREAU JOSEPH G. 
Clasificación:
5.0

I chose the right place to go

Micah C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon J.  |  First Impressions 
Clasificación:
4.0

The staff was very helpful, courteous, and understanding. They were very knowledgeable, and helped to make my transition as smooth as possible.

Maliaka S.  |  Reservation 
Clasificación:
5.0

John took the time to find us a unit after the one we were suppose to have was not available. The place was clean organized and all the staff where friendly and helpful. Could not ask for more.

Ian S.  |  Reservation 
No se han enviado comentarios para esta ubicación.

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