Customer Reviews for U-Haul Storage at 8 Mile

Clasificación:

5.0

My only issue that I had was the door was hard to open. It was rusty and very stiff and I had a hard time opening it on several occasions. Also, there was a roach in my storage room once, but I know that is not your fault. I left a Handy Cap shower chair in the unit because I didn't want to toss it and hopefully someone can use it.

Clasificación:

5.0

The General Manager( Ashley C.) went over and beyond to make sure I had everything I needed. In these crazy and uncertain times it was nice to be greeted with a friendly smile and service. Never a long wait, supplies always available. I am a returning customer 

Clasificación:

5.0

Please train the customer service representatives on specific requirements for this location such as they ONLY take major credit cards! Very frustrating. The staff at the location was very nice, apologetic and friendly.

Clasificación:

5.0

The staff was very helpful & did a really good job helping me find a storage that fit all of my stuff..Thank you

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

5.0

Great service.

Clasificación:

2.0

Take pictures of the truck that was damaged

Clasificación:

5.0

My experience at U-haul over the years have been good with customer service and the unit. I would recommend U-haul storage on 8mile to anyone who's looking to store their belongings.

Clasificación:

5.0

The front desk clerk was amazing!! Thank you for your awesome customer service!

Clasificación:

5.0

Well done. unsure

Clasificación:

5.0

Nothing my experience was without any speed bumps or issues like it should be

Clasificación:

5.0

Ashley was very professional explained everthing that I needed to know friendly patient with a smile polite very quick and swift on her feet Eccellent service

Clasificación:

5.0

I completely loved the two guys that helped me move in and out this was my first time renting a unit and I didn't know anything about it they were so kind and patient with me I 100% recommend renting with them . I will only go here if I need a place to rent

Clasificación:

5.0

No improvements needed. Entire staff was very nice, explained everything very well, very great sanitation done to truck, quick/fast service & drop off. The teams energy was just amazing.

Clasificación:

5.0

John the representative handled my transaction quickly and efficiently. He even left a courtesy VM to let me know I could pick up the truck early if I wanted too. Will definitely use this location again.

Clasificación:

5.0

Great staff and very informative

Clasificación:

5.0

John king Is a fantastic manager. He's really got that place running smoothly. Hopefully he'll be the manager there forever, as I'd hate to see that place fall back to the state it was in before him.

Clasificación:

5.0

Gracias

Clasificación:

5.0

The facility/ staff were very courteous, professional and helpful every time I visited the site. ¡Gracias!

Clasificación:

5.0

Ashley Carson is the best thanks for everything!!!!

Clasificación:

5.0

Staff was very friendly and kept me informed on the details of my account and storage unit. I am very satisfied with my experience at Uhaul and will continue to do business with this company and will recommend U-haul to others as well.

Clasificación:

5.0

the store manager is excelent

Clasificación:

4.0

This a great facility the staff is extremely friendly and will go above and beyond the call of duty to help. Thank you John and your great team I had a pleasant experience at your facility.

Clasificación:

1.0

Not overcharge customers when your company asks the customer to do them a favor by bringing the truck back before originally discussed. Then not lie about who's the manager. Or if uhaul wants to speed things up and summarize the agreement then make the customer sign it without reading it then they should at least explain all the possible charges you could face. I will be discontinuing all further business with uhaul

Clasificación:

5.0

The staff was helpful, personable, and knowledgeable. I will definitely use UHaul again.

Clasificación:

5.0

Really friendly and helpful!

Clasificación:

5.0

The storage facility and suggested unit met my needs. The staff was always kind, considerate, understanding and helpful. I felt appreciated as their customer. Will use their service again should the need arise.

Clasificación:

5.0

Thank you for providing great service.

Clasificación:

5.0

This most recent visit was much better than when my wife tried to rent a truck just a week prior. She reserved the truck at this particular location but when we arrived to pick it up, we were instructed to go to a totally different location. This left us totally confused! The location to pick up our truck last time was at a this dump that was supposed to be a car wash on 7 mile. The young lady (CeCe) wasn't wearing a mask, the place was filthy and had flies circling our heads. The lady was nice but the truck made me nervous! The engine light was on and the tires were bald. Upon returning the truck, there was no way to pull up where the truck was picked up because everyone and their mother was hanging out therein front! Not to mention I almost rear-ended a passerby in a vehicle in front of me, stopping to chatter with the folks hanging out. We had to drive through the alley to return to the truck. If I didn't have to do that I would have been exactly at the deadline time. Such a horrible experience! I would only patronize the location I went to on 8 mile, and definitely not Shine Car Wash on 7 mile in Detroit!!!

Clasificación:

5.0

We were continually pleased with this facility and the kind, patient, helpful staff! We couldn't have asked for a better experience!

Clasificación:

5.0

NOTHING

Clasificación:

5.0

No comment

Clasificación:

5.0

Professional.. Very helpful and accommodating! Thank you so much!!

Clasificación:

5.0

We were so impressed and grateful for the efficient, helpful and kind staff at the facility! After hours of frustration trying to reserve a vehicle, we were not very hopeful that we'd have a pleasant experience when we arrived. We couldn't have been treated better - the 2 people that helped us - giving us water, offering another unit if needed, pleasant attitudes! We are so appreciative, and will recommend this storage facility to everyone!

Clasificación:

5.0

John was friendly and very helpful

Clasificación:

5.0

Manager was very informative and very nice.

Clasificación:

5.0

Simple & efficient drop off process. Friendly & professional customer service

Clasificación:

5.0

John is a wonderful guy. Great customer service!

Clasificación:

5.0

Nothing but great feedback for this location! Very polite staff and the general manager was super nice and welcoming

Clasificación:

3.0

The only disappointment was the missing moving supplies. Online I ordered a dolly when I arrived at the facility I was told they were out of the Dolly I ordered but I could upgrade to the $10 Dolly. I did the upgrade only to find the wheels were busted and its been difficult getting a refund.

Clasificación:

5.0

Excellent service. Thank you.

Clasificación:

5.0

Very straightforward and exactly what we needed.

Clasificación:

4.0

Customer service was very friendly and knowledgeable

Clasificación:

5.0

Great experience

Clasificación:

5.0

Nothing, everything was first class!!!! Jon was great!!

Clasificación:

5.0

John is an amazing person; he was very courteous, friendly and knowledgeable. If I had any concerns, John would do his best to help me in any way he could. He would alert me as to what to do to not be charged extra fees, give suggestions on which unit would be best for me in order to lower my monthly rates. Thank you John for the YEARS of service you so kindly gave me!

Clasificación:

5.0

N/a

Clasificación:

4.0

Continue to do the same

Clasificación:

5.0

Great

Clasificación:

5.0

I chose the right place to go

Clasificación:

5.0

Yes this is a nice and clean place and manager is very pleasant person.

Clasificación:

5.0

They guy in the front is EXCELLENT! I forgot his name but he has always been the best since day one. If I ever move back to Detroit and need a storage I will definitely be back.

Clasificación:

5.0

Mr John, manager was always available and very helpful and pleasant..... thank you uhaul

Clasificación:

5.0

My representative there at the U-Haul place was John which was very helpful I deal with him all the time great guy good employee

Clasificación:

5.0

The man that helped me was awesome thank you

Clasificación:

5.0

I just had to remind them not to charge me for a $20 dollar fee and I told and they said they forgot and I told manager wavid it. However I move out in my grace period and they was about charge a new mothly storage and I has give friendly reminders. I move out already so I not going to pay for service I'm not getting and I ask for a email receipt this time and I would not take no until I got one. I'm like that with every one I don't want no mistakes Bill's that not mine to effects me later if I want to rent again to haunt my pockets. And I video and took photos I was clean and it documentary the time. And I check out with manager I am no longer with me John king franchise manager there I left clean out .apr 7 was rent due I move out April 9 2020 in grace period so I good but check you emails because April 11 I was email talking about I owe 20 late and I call and he said he for who I was and want due rent of 60 and together that would of be 80 and that was unfair i told hello really i am Martinez you even told me my name before...I'm good I am aggressive nature i clear it to my satisfaction.

Clasificación:

5.0

Like I said I've been dealing with John over that location for years very nice guy very helpful keep up the good work John

Clasificación:

5.0

Representative was well informed, efficient & fast!

Clasificación:

5.0

although there was an issue, they let me know before I even noticed and kept me updated

Clasificación:

5.0

The customer service at this location from John was exceptional!!!! He went above and beyond and I will be back to this location whenever I need any moving services because of him!! Thank you John!

Clasificación:

4.0

The site seems to be a little small with only 2 parking spaces. Also, because of the size, it can accommodate only a couple of your products, which put the customer at a disadvantage. Nevertheless, the worker was extremely helpful and accommodating. Because of his helpfulness, I hate not to be able to recommend the facility. But that has nothing to do with him.

Clasificación:

1.0

The management in this location need to respect their customer more, try to be more responsible and professional and not to yell and hung up the phone on customer.

Clasificación:

5.0

Very Good Experience!

Clasificación:

5.0

If I ever need to store anything again I will come back to this location. Friendly service and the grounds Inside and out are spotless.

Clasificación:

5.0

Great customer service!

Clasificación:

5.0

The manager was awesome. Really nice guy and proactive.

Clasificación:

4.0

Truck was not running so good

Clasificación:

4.0

N/C

Clasificación:

5.0

The manager is very professional and helpful. If I ever needed a storage unit again, I would choose this location.

Clasificación:

5.0

John the General Manager is Amazing, Never had an issue he couldn’t address

Clasificación:

5.0

John is amazing! His knowledge of the facility and ability to effectively communicate realistic options made the process both easy and efficient! The premises are clean, organized and user friendly.

Clasificación:

5.0

joe/ john was amazing

Clasificación:

5.0

Though I am a mid Western girl. This little shop had that down home country welcoming and hospitality. Thanks for all the help in making this new experience a comfortable one??

Clasificación:

5.0

Excellent service. Very helpful.

Clasificación:

5.0

Staff was very friendly and worked with me on everything!

Clasificación:

5.0

John was extremely helpful. And willing to address and assist with any concern I had. Always pleasant and courteous. I would definitely recommend this location to others.

Clasificación:

5.0

Manager was very friendly the service was great and the site is very clean and maintained

Clasificación:

5.0

JOHN AND HIS STAFF ARE OUTSTANDING.

Clasificación:

5.0

I was very satisfied there's always room for improvement I just can't think of any.

Clasificación:

1.0

This is not me I truly dont know how this person was able to pick up a truck with my address rent the truck that was slated for us then I had to go to another location so it put me behind a hour of what I needed to move

Clasificación:

5.0

John is the one reason why I have rented from U-Haul from that location he is the ultimate customer friendly person I've ever met and I will always go to that location as long as John is there!

Clasificación:

5.0

John and his team were always helpful and always honest. It was a pleasure doing business with them.

Clasificación:

5.0

Jeff and his staff was wonderful throughout the entire experience. His customer service was simply outstanding and he always went above and beyond.

Clasificación:

5.0

The experience was great. Staff was knowledgeable, professional, and courteous. I have no complaints

Clasificación:

5.0

Absolutely nothing the employees at this place are amazing

Clasificación:

5.0

John your professionalism far exceeds what I expected. You were extremely accommodating, timely in responding and generous in customer service. The facility was always clean and accessible. 5 stars

Clasificación:

5.0

No further comment

Clasificación:

5.0

John King was exceptionally courteous and helpful. I enjoyed the experience.

Clasificación:

5.0

They did job in helping me get storage unit

Clasificación:

5.0

This is the best location I have ever used. The staff and manager are helpful, knowledgeable and friendly.

Clasificación:

5.0

Very pleasant experience from beginning to end. Mr. King is wonderful, he took the stress out of moving in, storing and moving out. Thank you and continue to be great.

Clasificación:

5.0

John King was very friendly and fair and informative. Great communication With me. John and the staff are great people. John Rocks!

Clasificación:

5.0

John and his team are great. Extremely professional and helpful!

Clasificación:

5.0

John is an amazing person

Clasificación:

5.0

Hi, Very Professional And The Human People That Works Hard. Peace

Clasificación:

5.0

Top Notch Service

Clasificación:

5.0

Think You!! Mr. John King. 100% And Staff See U In The Future. Peace

Clasificación:

5.0

John is awesome , I give him ⭐️‘S across the board.

Clasificación:

4.0

Very polite and friendly I would definitely recommend a friend

Clasificación:

5.0

The best uhaul I have ever been to.

Clasificación:

5.0

John was awesome and a huge help in an emergency situation I was having. He went above and beyond to accommodate my large household full of stuff and I am forever grateful!

Clasificación:

5.0

John King is the best always courteous and professional

Clasificación:

5.0

John King gave the best service. This is best and only storage facility I would use.

Clasificación:

5.0

G'Morning The Staff Was 100%. Greatful. Peace

Clasificación:

5.0

John King was very helpful and provided great guidance. Very good customer service

Clasificación:

4.0

Mr. King gave exceptional customer service! He was friendly and knowledgeable. I am satisfied with the service I received with the exception of the unexpected monthly increase in storage rates.

Clasificación:

5.0

Front office is professional, friendly and kind.

Clasificación:

5.0

Mr king is amazing. Everyone knows this. Seasoned and loves his work. Great location.

Clasificación:

5.0

I was very Thankful to get a storage with this facility very nice staff & the place was very clean & well maintained highly recommend!!!

Clasificación:

5.0

Listen, I want to thank you guys for great customer service. John King was the best. He was always courteous and nice to us. We really appreciate it.

Clasificación:

5.0

John was great. Other staff very helpful.

Clasificación:

5.0

Very Nice and professional/ friendly

Clasificación:

5.0

Both the manaher at the ben white austin location and the manaher at the 8 mile detroit location were great. I highly recommend both and thank them for their service. They helped make my trip smooth.

Clasificación:

5.0

John King goes above and beyond whats expected!

Clasificación:

5.0

Very warm and friendly atmosphere.

Clasificación:

5.0

John King is very helpful! Professional makes us comfortable. We will highly recommend going to John King!

Clasificación:

5.0

Uhaul Rep extremely knowledgeable and very helpful. Excellent service and accommodating. Will use again and tell friends!

Clasificación:

5.0

John is always fantastic

Clasificación:

5.0

Incredible staff. Above and beyond friendly. I was treated like a friend verses just someone to make money off of.

Clasificación:

5.0

Everything was as promised. Thanks!

Clasificación:

5.0

Very good service

Clasificación:

4.0

I really appreciate.getting into my storage....a little with the door...but john wad very helpful in making sure it was secure......

Clasificación:

5.0

Satisfied above all of my expectations. Management worked just great.

Clasificación:

5.0

The staff was awesome and provided EXCELLENT customer service. The facility was always clean. If needed I would definitely use Uhaul Storage again.

Clasificación:

5.0

none

Clasificación:

5.0

The manager was very kind and accommodating

Clasificación:

5.0

They were very professional!!

Clasificación:

5.0

John and his staff are efficient, thorough and customer friendly. They go above and beyond what's required. Excellent customer service. I had no doubt that my things were safe and secure. Bravo!!!

Clasificación:

5.0

It was a very good experience.

Clasificación:

5.0

Yvette was very nice and professional. Also she was very knowledgeable about products and services. Great job yvette!!!

Clasificación:

5.0

I got excellent service

Clasificación:

5.0

Entire staff was very Professional Customer and Knowledgeable of there job. Definitely inform other people's.

Clasificación:

5.0

Outstanding Customer service. Very clean Facility with Great security.

Clasificación:

5.0

Staff was friendly and helpful!

Clasificación:

4.0

The staff was very helpful, courteous, and understanding. They were very knowledgeable, and helped to make my transition as smooth as possible.

Clasificación:

4.0

Your representatives were very helpful and knowledgable. The first month free was AWESOME. It helped my budget, funds were depleted. Friendly guys here and at your Joy Rd store.

Clasificación:

5.0

We were greeted in a professional manor, shown the unit we wanted and was informed that it was not the size we needed. The gentleman than showed us a larger unit, explained the rental options.

Clasificación:

5.0

Excellent service! Thanks for all your help!

Clasificación:

5.0

There’s nothing bad to say I will use this storage again and recommend to other people to use it to .....

Clasificación:

5.0

I’ll def recommend this location to anyone service was perfect

Clasificación:

5.0

John is absolutely the best!! He makes this part of life better and not embarrassing.

Clasificación:

5.0

John is a great manager.

Clasificación:

5.0

John took the time to find us a unit after the one we were suppose to have was not available. The place was clean organized and all the staff where friendly and helpful. Could not ask for more.

Clasificación:

3.0

Clean environment clean establishment

Clasificación:

4.0

Wrong information far as renting out a unit

Clasificación:

4.0

Gracias

Clasificación:

5.0

Great customer service and clean facility.

Clasificación:

5.0

Great

Clasificación:

5.0

I had a great experience with the 8 mile storage very clean friendly and Helpful Staff, the young lady helped me move a piece of furniture around in my car in the rain thank you so much.

Clasificación:

4.0

I want to Thank the manager and staff at the U-Haul Rental and storage Co. located on W. eight mile in Southfield, MI. The service was excellent, above average for more than 3 years. ¡Gracias!

Clasificación:

5.0

Very helpful always there to assist. Secured my items for years with no damage. Definitely would use again.

Clasificación:

5.0

It's amazing how I no longer need services at the facility anymore BUT I still want to go there to visit John King because the customer service is always spectacular. I LOVE THIS LOCATION!!! Dora Ward

Clasificación:

5.0

Outstanding management and staff

Clasificación:

5.0

The on-site manager John is fantastic! Always ready to help!!