Customer Reviews for U-Haul Storage at 19th Ave
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

210 comentarios

9404 N 19th Ave   Phoenix, AZ 85021

(602) 944-6971

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(602) 944-6971

9404 N 19th Ave
Phoenix, AZ 85021

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Unfortunately the cost is too high for the units and they do not work with you after being with them for such a long time

SHEILA N.  |  First Impressions 
Clasificación:
1.0

Drug Paraphernalia all over (I have pictures) Gate broken most of the time Dopers roaming all over the place Vomit, urine and feces on walls and on ground People living in units Poor camera coverage Unit broken into and tons of items stolen and damaged. You will be hearing from me. Jordan Cook 4054133353

Jordan C.  |  Overall Experience 
Clasificación:
3.0

Was called out because they said my unit was broken into. Drove over an hour to find out it was the unit next to mine. Had to drive over an hour to get there so just decided to just close it with gas prices the way they are now it was an expensive mistake.

ROSEN M.  |  Overall Experience 
Clasificación:
4.0

I need to know how I can get access to my unit after hours? Alot of the time I don't get off work until after hours.

BRIAN O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darion R.  |  Overall Experience 
Clasificación:
5.0

Very nice guys working for you guys and very good price I'm so very happy

Debbie M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasmine D.  |  First Impressions 
Clasificación:
2.0

Not being able to get a person at the actual location on the phone was maddening!! Waiting on hold for 20 minutes just to talk to a distant service-center person who is powerless to do anything having to do with my immediate location-needs is intolerable. Never again will I be using uHaul for my future storage or hauling needs. Goodbye forever.

SAMUEL T.  |  Overall Experience 
Clasificación:
1.0

Not only were people living out of thier storage units and it was the most disgusting location I have seen, but the service rep, Courtney Schwenck, was one of representatives I have ever dealt with. Her flipped attitude and disregard to the people in front of her made the experience tha much worst--i'd rather cancel the unit at this location and sit in a U-Haul full of belongings while trying to find new storage rather than stay to deal with Courtney and the location in its entirety.

MAXINE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TaBrisia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron R.  |  Overall Experience 
Clasificación:
5.0

Thank you! These folks made what was a horrible move into an enjoyable one . First time that's ever happened. Thanks againoo

Anthony G.  |  First Impressions 
Clasificación:
5.0

Every thing good!

Justina W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David S.  |  Overall Experience 
Clasificación:
5.0

A Lady by the name of Tommica was very helpful showed me the sizes of storage, along with the price range. With the holidays being here soon. I felt no stress and worries about hidden prices. Gracias.

Karen T.  |  First Impressions 
Clasificación:
1.0

Need to update the access hours on your website. Reserving the space and racing down to the office to do the paperwork ended up being a huge waste of time. I was walking out to go to the space when the U-Haul employee informed me that it locks down at 7pm. Website said 10pm. Got my money back and I am extremely disappointed.

Lisa V.  |  Overall Experience 
Clasificación:
3.0

Very helpful checking in and returning trailer.

ROSEN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lexis E.  |  First Impressions 
Clasificación:
5.0

Thank you Courtney for being of great help in my move to Arizona!

MICHAEL B.  |  Overall Experience 
Clasificación:
5.0

The staff was good and friendly

Mary G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Corina D.  |  Overall Experience 
Clasificación:
5.0

Awesome and friendly

RICHARD M.  |  First Impressions 
Clasificación:
5.0

Great job Courtney! Thank you, Michael Bullion

MICHAEL B.  |  First Impressions 
Clasificación:
5.0

The staff were very helpful

Alberta G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER S.  |  First Impressions 
Clasificación:
3.0

Staff never knew what they were doing. Always had to wait to talk a manager Or come back when they were working. Actually had to take time off of work to do this. most recently The clerk advised me that I was owed a refund and she would try to get it done for me. She didn't so I had to come back and talk to a manager and manager advised I wasn't eligible for refund. Complete waste of time period. So I left to work early for no reason. Would not recommend this location. Very poorly run.

STEVE E.  |  Overall Experience 
Clasificación:
5.0

It was my pleasure renting the space. Everything was perfect. I felt safe and enjoyed the experience. I vote U-Haul as number one place in Phoenix.

margaret f.  |  Overall Experience 
Clasificación:
3.0

Guy didn't know what he was doing much less the unit he sent us to was locked. But good otherwise

Jessie C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SAIED T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM Z.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert Y.  |  Overall Experience 
Clasificación:
1.0

Security gate was broken on several occasions, auto bill pay did not work every single month despite reaching out for help from customer service.

Joshua D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah C.  |  First Impressions 
Clasificación:
5.0

Angel took care of everything! He was professional, friendly, knowledgeable, and it was a positive experience! Thank you Angel!

Marisa C.  |  First Impressions 
Clasificación:
3.0

The outside area was open when coming to the security aspect & the outside area of my particular facility was very dusty.

Johnathan H.  |  Overall Experience 
Clasificación:
5.0

Bad part of my 4 years with uhaul was that I never knew who the Genial Manager was, a new person starting every 6 months. Because of the GM issues I just started going to Angel or April for anything I needed or had issues with and not even bothing with meeting another new GM to just Have to do it again 6 months later. So only reason for me i rate 5 stars is the staff who ran that store the time I rented there and NOT the fill in GM's they'd send in who were horrible at the most basic thing in business CUSTOMER SERVICE!!!! 5 stars goes to April who I remembered staying after 8pm on a Friday when I called to get some help with the gate not working for me. Or the 3 times I got in a hurry and forgot to lock my locker, April called me to ask if I knew it was unlocked and then she put a lock on it for me and every single time that happened she save me from getting my stuff stolen because it was untoched & safe because of April every time. April 5 stars Angel 5 stars Uhaul's fill in GM's and hiring dept 1 star

LEE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dusty C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
2.0

The lady sent me to the whole wrong building. And I called back. I was hold hold the whole time while took the agreement out. Found out out the correct building unloaded ,what things I had. And when I was done, I was still on hold.

Valquit M.  |  First Impressions 
Clasificación:
5.0

Very easy to rent the storage space we needed. Manager was friendly and very helpful.

Donna H.  |  Overall Experience 
Clasificación:
1.0

My original order 721030-00109918 was for a 5' x 15' x 8' Drive Up I made on 07/20/2021 and then when I get there today find out they did not have it available and I had to go with a 5x10 which is significantly smaller than I needed but didn't have the time to find a location with it. Poor customer service and honestly last time I'm working with U-Haul.

Douglas or Thomas B.  |  First Impressions 
Clasificación:
5.0

Staff guy was super friendly and quick

Winter P.  |  First Impressions 
Clasificación:
2.0

Angle needs to be FIRED

David J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer Lynn K.  |  Overall Experience 
Clasificación:
1.0

settled my units to move out....per the manager at the time...new manager months later call me a ghost unit...i thibk your just looking for more money. i settled!! why months afterwards calling me and telling me they will auction my stuff. there is no stuff.

Ghost U.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and knowledgeable, they got me right in to my locker. The were fast with the paperwork and explained everything professionally, I would rent from them again!

Douglas B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lucilia m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

fabrienne Lynn a.  |  First Impressions 
Clasificación:
1.0

Truck was out of alignment, constant pulling and bumpy ride and an un safe truck. Realized that 5 hours into a 30 hour drive. Front tire blew out and it was shockingly scary and they ended up replacing the two front tires. 5 stars for your roadside assistance but the truck was still not safe to drive.

Jason N.  |  First Impressions 
Clasificación:
5.0

Super friendly and extremely helpful staff. Gracias

Elizabeth S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mariah S.  |  First Impressions 
Clasificación:
5.0

I would not change anything working with uhaul

barry s.  |  First Impressions 
Clasificación:
1.0

I was extremely unhappy with my storage unit. The price for the unit I was renting was ridiculous for the size of the storage unit. I honestly wish I never rented this unit. Online they didn't even have pictures of the units all the had was blue prints which is okay but the unit wasn't even the size that the blue print showed. I wish I had my $64.49 back. Also, the lady who helped me told me that the access to the units were 7 to 7 but on the website and on the paperwork I received say 24 hours access. She said " it's 24 hours in you own a business and you have to have proof. The gates will lock at 7pm. If you haven't left then you'll have to call the number at the gate or wait for another car to enter." They should mention that on the website so people don't get confused. Last but not least, I got a drive up unit and I couldn't even drive up to it because if I even tried I would have broken my side mirrors off of my car. I wouldn't recommend the storage unit to anyone. I am highly disappointed because I don't have the money to try to find another storage unit.

Haley H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan L.  |  First Impressions 
Clasificación:
2.0

Upon arrival they did not have the size of storage unit I reserved online. I had the truck full and movers with me. I had to wait an hour to get my unit while paying movers. They then tried to get me into a smaller unit. My items would not fit in a smaller unit. They then gave me the next biggest size unit that cost more than the one I needed. They gave me a free month and said I would just pay the rate for the size I wanted. When doing paperwork the young kid at the counter said I would have to talk to Manager about that even tho the manager knew and was out cleaning the unit they were giving me. The lower rate was not locked in and my paperwork states I have the higher rate. It is still not resolved but I needed to get my items in storage and the truck back to a different location. All in all a stressful situation and one the could have been avoided. The system is in shambles when you reserve but don't get your unit.

Tana C.  |  First Impressions 
Clasificación:
2.0

These units had not been clean in stairwells. There was urine in a 3 jugs meaning it Andy been cleaned in days. The unit itself is great. Smells good will keep my things safe.

Elizabeth E.  |  First Impressions 
Clasificación:
5.0

Thank you for the amazing service provided from customer support, Winslow, and Phoenix agents/locations. I appreciate each one of you for making my move very easy!!

gregory s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Malissa Mandy M.  |  First Impressions 
Clasificación:
5.0

the manger was the top of my whole month yesterday he not only help me get into a unit he helped me save more money and time and he was so resourceful I loved his vibe he even offered to help since I was alone and a women I found that amazing respectful it men like him that thisxworld needs more if and business need more of he and his rep at this location deserves bonus and aawaard for all around client customer service

Barbara Denise G.  |  First Impressions 
Clasificación:
5.0

I like how everything stay the same for the last 8 month that I had the storage. The things were good and stay clean.

Yoanet J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianna O.  |  Overall Experience 
Clasificación:
5.0

Your Manager, Richard is a Pro!

David J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

star l.  |  Overall Experience 
Clasificación:
2.0

The reason I chose U-Haul facility was because it said it had 24 our access to the units. But it does not!

April M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Teri b.  |  Overall Experience 
Clasificación:
1.0

Quoted price and booked online. Was told zero dollars. Cool. Got email to come in and sign. The gentleman at the desk made it seem as though he was doing me a favor by giving me a month free, then proceeds to tell me how he "can't wait til all the mask stuff is over, Texas and Florida did it and we are next. It's just like the flu, flu kills bunches of people all the time... " Im just trying to get a storage unit... and he is alone today, I will have to come back another time to get access to my new unit. The experience was not only inappropriate but concerning. I don't want to hear about covid opinions and I want to be able to access my unit. Guess I'll be seeing you all in a few hours again.

Courtney S.  |  First Impressions 
Clasificación:
4.0

So the staff in the office are very friendly and helpful however the storage facility off 19th n Hatcher is ridiculous. There are too many narrow turns and is very hard to maneuver around with a trailer.. What I do like is that I have 24 HOUR access because of business relations.

Roger L.  |  First Impressions 
Clasificación:
5.0

Richard was the best! He was extremely helpful,professional, and kind. I'm so happy I chose U-haul for my storage needs. I will be back when I need packing supplies and propane. Thank you Richard!

kim d.  |  First Impressions 
Clasificación:
5.0

The new GM Richard is really doing a great job bringing back the storage facilities to being a nice safe place to store your stuff or house your inventory for your small business. The clean up he's done since taking over has been incredible. Spending money to to make sure security cameras can actually see people who might be trespassing and prosecute them shows those who might think about doing something a second thought knowing those cameras got a huge upgrade

Lee K.  |  Overall Experience 
Clasificación:
5.0

Thank you for the Professional Staff that assisted me..

Rodney D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin B.  |  First Impressions 
Clasificación:
1.0

Last year I had my storage broken into a lot of my belongings were stolen and my T.v and other Electronic things I never got nothing back but you guys decided to raise my storage so how can I be happy when you guys our greedy it's a pandemic and I still have to more then I should be .

Jane Y.  |  First Impressions 
Clasificación:
5.0

Very pleased overall except for the amount of homeless ppl that that live there after hours. While they didn't harrass or bother us in any way, it did get kind of Scarry for a female by her self.

Maryke S.  |  Overall Experience 
Clasificación:
1.0

Let me first start by saying getting ahold of the direct location is ridiculously difficult. I called customer service 3 times and nobody could connect me. I set up a reservation for my boyfriend to move his stuff into storage, when he arrived at the storage place he was told he wasn't listed on the reservation EVEN THOUGH I had called ahead of time and spoken to CS and was told that his name was on the reservation and they'd even notate it in the system so there'd be no issues. Then when they finally allowed my boyfriend access, he went to the storage and there was a note on it stating that access was denied due to non payment...obviously they gave us someone else's storage who hadn't paid their Bill. I'm extremely frustrated that it's this difficult but I'm expected to pay $84 every month. Can't even use the dang unit. I won't be doing this again.

Emily B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

mark y.  |  Overall Experience 
Clasificación:
3.0

Online was misleading when reserving my unit. It was not clear that the first month was only if you rent a truck. Wasn't expecting to pay $100!when I showed up at the office.

Jaime C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

debra r.  |  First Impressions 
Clasificación:
2.0

My storage was broken in to and alot of my stuff was taken and no one at all could tell me anything at all and couldn't even tell me when it happened and that's why I moved what I had left there somewhere else that's more safe and that has good security that works.

luis a.  |  Overall Experience 
Clasificación:
1.0

Employee stole my dead mother's belongings from our unit. This facility allows homeless people to live onsite which makes and unsafe environment. I have video of an employee going through a unit that lock had been cut due to non-payment. This same employee had at least 15 other storage customer keys that they had because they cut the original. I e sent an text to the General manager and Regional Manager and they did not

EARLINE B.  |  Overall Experience 
Clasificación:
5.0

Great manager!

KAHLIL S.  |  Overall Experience 
Clasificación:
5.0

I was disappointed to find out I currently do not have access to my storage 24-7 as it is advertised... Because of people wanting to live there -out of storage spaces... To not have an employee there on site 24-7 would make it difficult to enforce certain rules. Hopefully Uhaul will be able to get on top of this issue so people like me who work weird hours can have that 24 hour window to get in & out.

Lynda D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIRKLEON V.  |  First Impressions 
Clasificación:
3.0

Overall great experience. However, there isn't anything that stands out as exceeding expectations. It worked for the 11 months I was there. Didn't run into any issues.

stefaine d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonnie C.  |  First Impressions 
Clasificación:
5.0

Excellent staff at this location

William J.  |  Overall Experience 
Clasificación:
4.0

Tried in October to transfer credit card & storage unit to my daughter who is Deaf was impossible. We live in San Diego. Calling U-Haul and getting to speak at to a real person takes on average 45 minuites. U-haul has no way for a deaf person to communicate with U-Haul remotely. My daughter was finally able to drive over to Phoenix and clean out the storage unit and close our account this weekend (about a month later). Call me for details at 619-855-8083 if you want details.

Jack F.  |  Overall Experience 
Clasificación:
5.0

The two workers were awesome but the storage facility was not up to par

Anna K.  |  Overall Experience 
Clasificación:
1.0

The people are great but the outside storage is horrible im sure rats run rapid in this facility. Get a truck find storage elsewhere

Anna K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa P.  |  Overall Experience 
Clasificación:
3.0

I would give the storage 5 stars but I took a stat off for the difficulty pulling in and out of the parking lot. 19ave is a very busy street plus it's a main street running down the valley with bus route and the light rail.. there needs to be another way to pull out of there other than at the crazy weird light.. add a separate entrance & exit access and it would be my favorite storage hands down

Danielle H.  |  First Impressions 
Clasificación:
5.0

I hated to close out my unit but I had to down size from 2 storage units to 1 storage but I would tell all of my friends about ya'll on 19 ave is the best secured place to go

Roxianna A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura P.  |  First Impressions 
Clasificación:
2.0

Upon move in, people were living in their storage units. When addressing the concern for safety and security, the staff ensured me that they'll resolve this. This was not true and for the sake of securing my property, I obtained additional insurance coverage after smelling gas upon every entry to my storage unit, there's trash everywhere, drug deals happened repeatedly and drug dependent pedestrians access to the premises. Unfortunately, the location is not safe and up until my move out date(a year plus later), people are still living out of their storage,etc. To make matters worse, upon moving out the 24hr access to storage was changed without notice resulting in an inconvenient attempt to access my storage unit. I will never utilize this location or recommend it to anyone.

Khamillia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

russell r.  |  Overall Experience 
Clasificación:
1.0

*It saddens me that I had such an awful experience the lasew days I had a storage with this property. I had literally 72 hours to move out and almost with no notice, had I not gone in there myself. My gate key almost NEVER worked, I had gotten locked in the property, alled the office, used the call button much to my surprise no answer for almost 2 hours which is why I was asked to move out. Crazy I was charged for 24 hour access that I wasn't even allowed to use at times. I had to n pay though, there is a male who n lives on site who is absolutely the rudest individual i have ever met. I wouldn't recommend this property to any I ne, oh did I mention l the units that get broken into and noone sees shot. Althiugh theree was one nice lady who worked there. Just one

Alexis B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette c.  |  First Impressions 
Clasificación:
1.0

There is an Employee and I think her name is April who lives in one of the storage units seems to always have access along with her friends that live in their units but a lot of us business owners can't get in to our units. I think it's funny she has access to always open the gate when they claim the gate is completely broken but not for her it always works. IF YOU HAVE HAD A BREAK IN I WOULD LOOK INTO MAYBE AN INSIDE JOB WITH HER ALWAYS BEING ABLE TO GET HER AND HER FRIENDS IN AND OUT WHEN CLAIMING THE GATE IS COMPLETELY BROKEN!!!

Lee K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan V.  |  Overall Experience 
Clasificación:
1.0

My unit was broken into and nobody seems to care!

BRIAN M.  |  Overall Experience 
Clasificación:
5.0

Angel did an awesome job coordinating my storage move!

Terah K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

terry l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

karen b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohamad Hussain M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarence J.  |  Online Move In 
Clasificación:
5.0

The only negative I can even say is that when we drove up to the storage facility there was only a sign telling us to go online to reserve and pay for a unit??? This was going to have us on our way to a different storage unit until we spotted a U haul sign across 19th Ave and down a ways...we then thought okay we will ask there....They then were able to sign us up for a storage space...had we not decided to drive across the street we would have ended up going elsewhere. You need to POST A SIGN so people KNOW where to go in person to rent a unit. When we got there the service was great!

Lorelie O.  |  First Impressions 
Clasificación:
1.0

The elevator never worked. It should NOT take that long to fix a non-functioning elevator for people who have upper level units. The units always smelled like pee. There were always rats. This storage has a rat infestation problem. I know they tried to reduce it but it was still prevalent

marco c.  |  Overall Experience 
Clasificación:
5.0

Store General manager Alex ,Excellent service I appreciate that

JOHNNY S.  |  First Impressions 
Clasificación:
1.0

I would NOT recommend this uhaul to any one, My locker was broken in to because the clerk behind the counter gave a gate key card to a person that was with me when I opened my account but was not on my paperwork, I was the only one allowed access yet they gave a key card to a person and thus causing my personal belongings to be stolen. The manager Alex was not helpful with any part of this whole process. This place has had many of it's lockers broken in to and it's clear to me that uhaul needs to fire this manager for his lack of customer service skills. A lady who had a little dog there one night had it looked because the manager Alex did nothing to keep a homeless guy who was responsible for her dog getting mauled to death by his pit bull and Alex knew the guy had been trespassed but Alex did nothing about the guy. Uhaul needs to really look in to this store and hire new employees that put the company and its customers first because Alex clearly doesn't give a crap. DO NOT RENT FROM THIS LOCATION !!!!

colten f.  |  Overall Experience 
Clasificación:
5.0

Staff has been great.

Arizona s.  |  Overall Experience 
Clasificación:
3.0

Elevator didn't work so I had to wait for over a month and then had to hire someone to move my stuff to another locker to be able to load it up. But the staff didn't charge me for the extra locker. Very considerate. Thank you, Mike Coburn

Mike C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARDITH M.  |  Overall Experience 
Clasificación:
5.0

Good customer service

Arcenio M.  |  First Impressions 
Clasificación:
5.0

Easy and quick process

BRIAN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

orlando r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

EDGAR R.  |  Overall Experience 
Clasificación:
3.0

When moving in to the second floor of the storage, the elevator did not work so we did have to carry everything up the stairs, besides that it was fairly easy and quick move in.

Robert P.  |  Online Move In 
Clasificación:
4.0

Manager needs more staffing

David J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakota R.  |  Overall Experience 
Clasificación:
5.0

Great service

SALVADOR D.  |  First Impressions 
Clasificación:
4.0

Super friendly customer service

EDGAR R.  |  First Impressions 
Clasificación:
5.0

Your customer service guy did a great job.....

Jerren R.  |  First Impressions 
Clasificación:
2.0

The staff was super knowledgeable and friendly. The storage facility looks like a homeless camp people living in the small units. My husband was confronted by two people and I saw a guy shooting up.

Jill M.  |  Overall Experience 
Clasificación:
2.0

No I would not recommend this unit to anybody due to the fact of unit behind me was broken into as well as my unit was missing stuff also but I was evicted for the stuff that happened to the other uni

Justin D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful.

Sandra S.  |  First Impressions 
Clasificación:
1.0

Your manager picked on me the whole time I was there. Also said no dogs allowed. I saw at least 4.

Missy Ann R.  |  Overall Experience 
Clasificación:
4.0

I really liked the customer service from the manager however one of the girls employed there is really loud and anxious when she's talking to u couldn't sit still. I had problems w the gate card & cod

Rebecca W.  |  First Impressions 
Clasificación:
1.0

I was told if I turned in my storage early that I could have some money back for turning it in so we turned it in and they told us we get nothing back had I known they were lying to me i wouldve kept

Alex F.  |  Overall Experience 
Clasificación:
4.0

Melody was especially helpful when I forgot to lock my unit properly. She safeguarded my unit until I could be contacted.

Larry M.  |  Overall Experience 
Clasificación:
3.0

i estimate that uhaul . the company owes me some money. due to unauthorized withdrawals of funds for services not rendered and pain and suffering incurred .from june thru september 2019.

Alexandre B.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

CHARLENE B.  |  First Impressions 
Clasificación:
5.0

.

TIM M.  |  First Impressions 
Clasificación:
5.0

Thank you very much

DAVID B.  |  Overall Experience 
Clasificación:
5.0

close to my house and decent price

Andrew H.  |  First Impressions 
Clasificación:
3.0

N/C

GREGORY O.  |  Overall Experience 
Clasificación:
4.0

I need to come back today and get my unit back if possible Pete 6024879160

PETERJOHN D.  |  Overall Experience 
Clasificación:
5.0

The Manager and staff were great and they were really helpful...Thank You

Victor T.  |  First Impressions 
Clasificación:
5.0

Great customer service clean property no bugs I can’t complain 🤷🏽‍♀️

Takeyha W.  |  First Impressions 
Clasificación:
5.0

Outstanding service across the board. Mason and his staff were helpful and understanding and I would definitely recommend them to my friends and family in Phoenix

ROBERT S.  |  Overall Experience 
Clasificación:
1.0

My first floor storage unit is NOT accessable by car. I was forced to drag all my belongings more than 30 feet just to reach the unit. I will NOT recommend this facility to anyone.

Christopher W.  |  First Impressions 
Clasificación:
5.0

ok

juy p.  |  Overall Experience 
Clasificación:
5.0

Mason & April. Very professional, courteous & efficient dispute the fact they got slammed fro. The moment they opened the doors! Gracias

Dora C.  |  First Impressions 
Clasificación:
4.0

Tons of units with a few skinny lanes. There was a commotion in the unit next to ours. Looked like a lady was on drugs and having an episode. That's about par for the area, but the service is great!

Jacob V.  |  First Impressions 
Clasificación:
5.0

So far, so good! Everything has been very smooth up until this point. Your assistant manager moved me through the entire process, very quickly. You appear to be on top of your game! Good job! - Adam

Adam F.  |  First Impressions 
Clasificación:
1.0

On every level

Victor H.  |  Overall Experience 
Clasificación:
5.0

Service was amazing. If I ever need storage and/or a moving truck I will definitely be back.

JASMINE T.  |  Overall Experience 
Clasificación:
4.0

The customer service at this location was very good and helpful. I noticed that each employee desired to offer a very helpful and friendly approach to customer service. God Bless You

Travis R.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Robert P.  |  First Impressions 
Clasificación:
5.0

Thanks to the crew in Phoenix for prompt and polite service with positive attitudes towards all of us in line or shopping. I felt appreciated as a customer and will come back to this U-Haul again!

Toni K.  |  Overall Experience 
Clasificación:
5.0

Great customer service & Mason corrected immediately & showed me the difference in storage space the rep over the phone signed me up for vs what I really needed. I will definitely go back in future.

JASMINE T.  |  First Impressions 
Clasificación:
4.0

Good friendly people

GREGORY O.  |  First Impressions 
Clasificación:
5.0

Like the way I was greeted and how fast and easy it was done I also like the security cameras as day security I hope to be able to do long term thank you for your services uhaul 19 Ave

Charles M.  |  First Impressions 
Clasificación:
5.0

I love this UHaul store. Mason and Katie are great. I would highly recommend this UHaul store to anyone. It is the only place I would go.

Jan F.  |  Overall Experience 
Clasificación:
4.0

Above n beyoud. Took care of us in heart beat

Philip C.  |  First Impressions 
Clasificación:
4.0

Have no other comments.

LINDA D.  |  Overall Experience 
Clasificación:
5.0

Great manager helped out with everything.

Alexander B.  |  First Impressions 
Clasificación:
5.0

Mason was amazing, great customer service

tamara v.  |  Overall Experience 
Clasificación:
4.0

Always been friendly and helpful.

Shane F.  |  Overall Experience 
Clasificación:
5.0

I'm very satisfied with Uhaul and the staff

steve a.  |  Overall Experience 
Clasificación:
3.0

The gate was broken (unable to enter) once. Usually it took several card swipes to open the gate. Other renters encouraged me to tailgate the open gate. The unit was nice and clean though.

Katherine W.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Easy to access the facility. Convenient location near the freeway

Maged A.  |  Overall Experience 
Clasificación:
4.0

well Maintained and secure. we did not see even 1 bug as we moved out after 7 years of storage, very surprising.

JOSHUA C.  |  Overall Experience 
Clasificación:
5.0

Mason & crew were very helpful in getting me set up & returning the 4'x8' trailer I rented. I wish they would've communicated when they put a disc lock on my unit but everything else was great.

Heather L.  |  Overall Experience 
Clasificación:
5.0

Recommend this site to everyone. It's great n the people are great.

TAKELA B.  |  Overall Experience 
Clasificación:
5.0

They were very helpful

Kendra C.  |  Overall Experience 
Clasificación:
2.0

This is worst facility I have ever rented from!! Absolutely horrible customer service! To the point of insulting me on two different occasions. So many problems, not enough commmet space.

Randy Y.  |  Overall Experience 
Clasificación:
5.0

I really appreciate your business as well i don't know what would i have done without your services thanks again uhaul

melissa d.  |  Overall Experience 
Clasificación:
1.0

I never could access gain access with my card I always had issues even if I feel was paid but conveniently other people I wash go in and out all time the gates were never locked conveniently when it w

Shannah s.  |  Overall Experience 
Clasificación:
2.0

When we arrived out access key did not work. Once we got a manager's assistance our storage room that was assigned to us was in use!!! Too many people dropping the ball at this Uhaul!!! Get it togethe

reshon h. | Reservación
Clasificación:
5.0

I had a very good experience at the u haul

Christine O. | Reservación
Clasificación:
4.0

The staff was very helpful and I appreciate the free month of storage

michelle b. | Reservación
Clasificación:
5.0

Very pleased...

Roberta F.  |  Overall Experience 
Clasificación:
5.0

I dealt with the same person both check in and out. Don't know his name but he was very nice and extremely helpful. Very happy with the experience.

Richard P.  |  Overall Experience 
Clasificación:
5.0

One of the few facilities where the units offer interior lights, an excellent feature for people like me that required 24hour access and need to be in and out late at night. No flashlight needed

Richard R.  |  Overall Experience 
Clasificación:
3.0

I'm sorry. I called and cancelled my reservation the day after I made it. Please make note of this. Gracias.

Kimberly F. | Reservación
Clasificación:
5.0

.

Donlad M.  |  Overall Experience 
Clasificación:
1.0

Never

Hope M.  |  Overall Experience 
Clasificación:
2.0

When I tried to advise of move out I was told to return my lock and my gate key. I don't even live in that area anymore. Then you call me and bill me because I can't get there. Nope. Never again.

Pamela D.  |  Overall Experience 
Clasificación:
5.0

Good people and sevice

elvand w. | Reservación
Clasificación:
5.0

No additional comments necessary. Everything was handled very professionally.

GREGORY P.  |  Overall Experience 
Clasificación:
5.0

nice place

james c.  |  Overall Experience 
Clasificación:
5.0

NINGUNO

DENNIS C. | Reservación
Clasificación:
5.0

NINGUNO

DENNIS C. | Reservación
Clasificación:
1.0

Never again.

kimberly f.  |  Overall Experience 
Clasificación:
5.0

I gotta tell you Rodrico and his crew are top notch. I came in the store in a bad way needing a storage unit for a month and a van and they took great care of me. I highly recommend these guys. Gracias

ROBERT S. | Reservación
Clasificación:
4.0

Really appreciate the stuff Thank you all

Ruben R.  |  Overall Experience 
Clasificación:
4.0

had a good experience

Andrea S.  |  Overall Experience 
Clasificación:
1.0

I was evicted during my first month yet u just now closed this! Your staff are all idiots. I was continually harassed by them because of their wrong doings. I will never do business at 19th ave again.

Veronica K.  |  Overall Experience 
Clasificación:
5.0

Melody and Rico were friendly and helpful!

LORABEL A.  |  Overall Experience 
Clasificación:
5.0

I moved out the day before my next bill was due and I was so happy that they didn't charge me for that next month because I was cutting it close

coty l.  |  Overall Experience 
Clasificación:
4.0

Issues with gate repair one day

Bob C.  |  Overall Experience 
Clasificación:
5.0

A+ service..thank you

Brian E.  |  Overall Experience 
Clasificación:
5.0

👌🏼👍🏻

Joe H.  |  Overall Experience 
Clasificación:
5.0

All staff was professional and friendly. Thank you everyone.

Bonita A.  |  Overall Experience 
Clasificación:
4.0

My storage space was burglarized and a few items were stolen. I was not satisfied that a thorough investigation was conducted. There was a way for my unit to be entered. I showed it to an employee. :(

JAMES R.  |  Overall Experience 
Clasificación:
4.0

A little better at customer reaction would be nice and more staff on hand to assist your customers.

David Y. 
No se han enviado comentarios para esta ubicación.

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