Customer Reviews for U-Haul Storage at 19th Ave
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

I feel like small business owners should be able to access their stuff 24 hour seven days a week, 365

Rating:

5.0

Michelle is awesome. she has made me a customer or life. her customer service skills is excellent.

Rating:

5.0

Michelle Lopez is an excellent manager! Very courteous and helpful.

Rating:

5.0

I found the staff friendly and helpful. Most of all efficient!!!!! I was very impressed. Michelle went out of her way to make sure all my needs were met. In this day and age where people don’t care I was impressed with the whole procedure.

Rating:

4.0

The only thing that I didn't like was the fact that there wasn't any trash bins.. other than that I didn't have any problems or issues with anything or the staff.. they were all very friendly and helpful with any questions or problems that arose or that I had.

Rating:

2.0

They have the phone bypassed to the customer service number. Tried to call the office to get answers to questions and you never can get anyone in the office on the phone. I was out of state so I could not go into the office personally.

Rating:

5.0

I LOVE UHAUL

Rating:

5.0

Fernando,, at the 19th Ave & Hatcher /Phoenix Arizona U-Haul facility was outstanding exhibiting great patience & know how along with skill & great communication skills and an unconquerable spirit with the ability to go from obstacle to obstacle without loss of enthusiasm.

Rating:

5.0

Appreciate allowing extended gate access while I was moving out. They have significantly upgraded their security and there is no longer anyone on premises after hours. I would definitely rent storage at this location again. Uhaul was much more affordable than my storage with a different company a few miles away.

Rating:

2.0

Everyone I dealt with that was involved in the Uhaul company, from each store was not helpful. I was given the wrong info on multiple occasions and was under a lot of stress as it was. They all lied to me and promised promotions that I wasn’t eligible for

Rating:

5.0

I have worked with U-haul before in some of my moves. Never have I received the efficient and professional and very customer service-oriented service, I did this time around. I am very satisfied. I am even satisfied with the prices. I did expect to spend a lot more than what I did. And I also received a lot of bonuses as far as my purchase of just initially a renal of a truck. I am now storage unit inclined, as well, and I do appreciate all your assistance to make my move that much less stressful. Thank you! This move was to clear out my mom's passing and so your help with this transition is greatly appreciated on behalf of: Irene A. Mootispaw R.I.P. and family.

Rating:

5.0

Awesome in every way, security, affordablility, what you actually get. Obviously reviews are everybody's own opinion but this place is one of the best deals around

Rating:

1.0

The elevator was always broke it was extremely inconvenient and this was the worst Uhaul I have ever felt with could not wait to get out

Rating:

3.0

never answer phone and unit had spider webs

Rating:

1.0

Everything was great with the facility itself. Kurt was very nice. I didn’t appreciate that Uhaul, as a company, offered a free month credit to store at”any Uhaul facility if needed.” Then when I scheduled movers to drop my stuff off, the lady tells me, dismissively, “we don’t honor that.” Poor experience, and $200+ in missed savings stings more when you just spent a ton of money moving.

Rating:

2.0

I expected more from U-Haul. We were only told that the elevator had been broken "for months" after signing a contract on a second floor unit and going to the storage location and attempting to move into the unit. This was after the app sent me to the storage location which is separate from the office location. Then when I asked about moving to a unit on the first floor or ground level even without climate control the associate tried to get me into a unit that was far bigger than I needed for of course a much higher price. I felt she was trying to upsell me and force me into a unit that far exceeded my needs as a customer to pad their bottom line. The elevator shaft and stairwell were full of dead leaves and debris. There was a bag of garbage outside the door to the units on the first floor. The facility felt poorly kept and felt sketchy. The borded up windows on the building on the way in didn't help.

Rating:

4.0

I feel that for storage that if a renter is moving out with time before they would need to pay another month rent, that they should be able to get a return of unsed rent for the time frame they have left on the rent.

Rating:

5.0

U-Haul is family oriented to have the best people.

Rating:

5.0

I was in and out in minutes. I was pressed for time and thought I was going to be in there for at least 45 minutes trying to get a truck plus a large enough storage unit, at the lowest price. Honestly I didn't think it was going to be possible, but thanks to the STORE MANGER! My stress was gone! She was there by her self, she was professional, understanding, and helpful. She went above and beyond the call of duty to get me exactly what I needed for a successful move. I drove all the way from SD, CA to put my things in storage and I had less than 4 hours to work with, I thought uhaul was gonna be the hardest part of my mission but it really was the easiest. I was very happy with my experience at this uhaul with this manger hands down!! Thank u. 19th Ave and Hatcher in Phoenix AZ and look no further.

Rating:

5.0

I was a tenant for over three years. I found the service and overall experince to be exceptional

Rating:

5.0

Michele is married at 27, she knows how to relax under pressure.

Rating:

5.0

Very nice and clean and when I had a question I would call and the staff were all very helpful

Rating:

5.0

Very helpful and friendly guys . Great service THANK YOU

Rating:

1.0

Robert was so friendly with a humorous personality. He was welcoming and knowledgeable. I give him 10 stars...

Rating:

3.0

I wish I was told I couldn’t get out the storage unit after hours I was stuck for a long time and still cant seem upgrade

Rating:

5.0

TOMMICA WAS KNOWLEDGEABLE AND FRIENDLY. SHE OFFERED MANY ALTERNATIVE SUGGESTIONS TO SOME dilemmas, since I am not a resident of Phoenix,

Rating:

1.0

I closed the account and paid the month I left and you guys kept it open and continued to charge me for a whole year

Rating:

5.0

The only reason the office hours weren't convenient is because of me and my schedule...so that's not really a fault of the site. I work graveyards... and I am not convenient.

Rating:

5.0

Despite having worked at the U-Haul corporate office for almost 15 years, this was my very first time renting a U-Haul storage unit. The staff was super friendly, helpful and supportive throughout my moving experience. Good job, guys!

Rating:

1.0

I keep getting calls almost daily and certified letters about my storage unit I cleared out well over 6 months ago, no matter how many times I ask not to be bothered I am told by the rep, its something they will continue to do because of how coperates system?!!

Rating:

2.0

The storage was locked n I had to go back twice n I was pressed for time

Rating:

2.0

I had my space years B4 uhaul bought the facility. You messed up my billing a couple of times until I showed up in person to find out it was your mistake , the hours changed a couple of times which made it difficult to access my tools & worst of all you have continued to raise my rate to the point I had to relocate , same size space , right up the street , better hours of operation 19.65 mo. Compared to 64.59 ...... Which is ridiculous!!!!!! The only good thing about my experience was you seemed to finally get rid of the homeless folks that were around at all times of the night but that made it worse overall due to limited hours of use ....... I would never rec. This facility , rude staff at the rental center , prices way out of line my only regret was not moving sooner , I feel like an idiot trusting uhaul to be fair in there pricing , I now won't even rent a truck from you again

Rating:

1.0

The 5x10 unit that I am renting needs to be addressed. It appears that people have tried multiple times to break into this unit. And instead of correctly fixing the locking device Uhaul has screwed on a type of sliding device that does not close properly and it is not properly attached to the slide up door. I am afraid that this unit will be broken into. Please address this immediately. Also, this is the 2nd time in 2 weeks that I have rented a truck from Uhaul. Both times Uhaul has had the incorrect amount of gasoline reported on the rental paperwork. Both times Uhaul reported there was more gas in the trucks then what was really in them. This seems to be an issue, I wouldn't chalk it up as a coincidence. So whether you need to retrain your staff on how to properly read the gas gauge or properly check in the trucks and verify information, something needs to happen. I have been a Uhaul customer for years, literally since 1989. And I can say that I am thinking about changing to another company.

Rating:

3.0

I didn't have a problem there a few bumps but the staff got it under control in only 3 days

Rating:

3.0

Wasn't what I had wanted so we canceled

Rating:

2.0

My unit had been vandalized and they wouldn't make necessary repairs. My door was damaged and had to fight to get it locked and harder to unlock. It is bent in at the metal plate to where the holes don't line up properly. I was told there was nothing they could do but offer a different unit. I am sorry but they could have replaced the door.

Rating:

5.0

The two girls that worked with us were friendly and helpful.

Rating:

5.0

None

Rating:

3.0

The rates are to high now and you stopped 24 hr access which are the main reasons I rented with Uhaul. Good paying customers that have been with you for years should not be penalized for customers that are not able to obey the rules and ruin it for everyone else.

Rating:

2.0

I was never late making a payment they took my lock off and replaced it with a new one and when I was moving out I noticed it was not now I left it some of my items where missing all three of my tvs where missing a tool box with all my tools and some items as well once I moved in to the unit I didn’t return to it til it was time to move out

Rating:

3.0

Hours are fine staff is friendly just too many homeless people and this moment a lot of construction going on other than that a good place to rent

Rating:

4.0

Access hours are a little bit difficult at times.

Rating:

1.0

Storage was robbed of over 10,000$ plus personal items which cannot be replaced. Entire storage unit ransacked and destroyed. Bums living in the storage units, actively there 24/7 no matter the closing time. Little to no cleaning whatsoever, junk all over the place usually in every corner you see. Gate is usually broken due to bums consistently breaking it. No security including no security cameras but maybe two in the most inconvenient spots. The staff was unprofessional and never helpful not to mention rude. 10 out of 10 would NOT recommend storing any of your things here bums do not care what it is they’ll steal your family/ baby pictures and anything else they can get there grimy hands on and the workers don’t do anything about it. Most they do is watch to make a show and joke out of it. Had to take it into my own hands to buy another slide lock to my storage unit because not one worker came out to fix the lock the bums broke off. Don’t waste your money. Find a different location or company 🤷🏻‍♀️.

Rating:

1.0

My unit was broke into. There was drug addicts sleeping on property I had key card and I couldn't get in after 7pm but they slept on property. When my unit was broken into I asked about cameras but the staff said that they hadn't worked for years Trash everywhere no trash bins. This property needs help.

Rating:

3.0

Well starting off with my unit was questionable sometime promise was in the unit but eventually it got cleaned up and in the end it was very good thank you for your service and I will recommend

Rating:

3.0

Staff were helpful at times, I do not know if I would recommend this storage facility. I would tell them to make sure it is clean and that no homeless people are living in the units. The facility had many homeless people living there and wandering throughout the facility over the last year. The place was littered with garbage and not cleaned up on a regular basis. I would not let anyone from our organization go into the faculty alone. I did go there usually in the morning, never in the late afternoon or evening. I went because I had to pick things up we needed for events, etc. even though it was very scary at times and not secure, never knew what or who to expect walking around or what their intention were. Had a homeless man living in unit right across from our units and down isle E were a few more. The smell of urine was very prevalent around our units. It is nice to see that it is finally being cleaned up and do not see the homeless wandering around or living in units. This has been done in the last two weeks.

Rating:

4.0

Unfortunately the cost is too high for the units and they do not work with you after being with them for such a long time

Rating:

1.0

Drug Paraphernalia all over (I have pictures) Gate broken most of the time Dopers roaming all over the place Vomit, urine and feces on walls and on ground People living in units Poor camera coverage Unit broken into and tons of items stolen and damaged. You will be hearing from me. Jordan Cook 4054133353

Rating:

3.0

Was called out because they said my unit was broken into. Drove over an hour to find out it was the unit next to mine. Had to drive over an hour to get there so just decided to just close it with gas prices the way they are now it was an expensive mistake.

Rating:

4.0

I need to know how I can get access to my unit after hours? Alot of the time I don't get off work until after hours.

Rating:

5.0

Very nice guys working for you guys and very good price I'm so very happy

Rating:

2.0

Not being able to get a person at the actual location on the phone was maddening!! Waiting on hold for 20 minutes just to talk to a distant service-center person who is powerless to do anything having to do with my immediate location-needs is intolerable. Never again will I be using uHaul for my future storage or hauling needs. Goodbye forever.

Rating:

1.0

Not only were people living out of thier storage units and it was the most disgusting location I have seen, but the service rep, Courtney Schwenck, was one of representatives I have ever dealt with. Her flipped attitude and disregard to the people in front of her made the experience tha much worst--i'd rather cancel the unit at this location and sit in a U-Haul full of belongings while trying to find new storage rather than stay to deal with Courtney and the location in its entirety.

Rating:

5.0

Thank you! These folks made what was a horrible move into an enjoyable one . First time that's ever happened. Thanks againoo

Rating:

5.0

Every thing good!

Rating:

5.0

A Lady by the name of Tommica was very helpful showed me the sizes of storage, along with the price range. With the holidays being here soon. I felt no stress and worries about hidden prices. Thank you.

Rating:

1.0

Need to update the access hours on your website. Reserving the space and racing down to the office to do the paperwork ended up being a huge waste of time. I was walking out to go to the space when the U-Haul employee informed me that it locks down at 7pm. Website said 10pm. Got my money back and I am extremely disappointed.

Rating:

3.0

Very helpful checking in and returning trailer.

Rating:

5.0

Thank you Courtney for being of great help in my move to Arizona!

Rating:

5.0

The staff was good and friendly

Rating:

5.0

Awesome and friendly

Rating:

5.0

Great job Courtney! Thank you, Michael Bullion

Rating:

5.0

The staff were very helpful

Rating:

3.0

Staff never knew what they were doing. Always had to wait to talk a manager Or come back when they were working. Actually had to take time off of work to do this. most recently The clerk advised me that I was owed a refund and she would try to get it done for me. She didn't so I had to come back and talk to a manager and manager advised I wasn't eligible for refund. Complete waste of time period. So I left to work early for no reason. Would not recommend this location. Very poorly run.

Rating:

5.0

It was my pleasure renting the space. Everything was perfect. I felt safe and enjoyed the experience. I vote U-Haul as number one place in Phoenix.

Rating:

3.0

Guy didn't know what he was doing much less the unit he sent us to was locked. But good otherwise

Rating:

1.0

Security gate was broken on several occasions, auto bill pay did not work every single month despite reaching out for help from customer service.

Rating:

5.0

Angel took care of everything! He was professional, friendly, knowledgeable, and it was a positive experience! Thank you Angel!

Rating:

3.0

The outside area was open when coming to the security aspect & the outside area of my particular facility was very dusty.

Rating:

5.0

Bad part of my 4 years with uhaul was that I never knew who the Genial Manager was, a new person starting every 6 months. Because of the GM issues I just started going to Angel or April for anything I needed or had issues with and not even bothing with meeting another new GM to just Have to do it again 6 months later. So only reason for me i rate 5 stars is the staff who ran that store the time I rented there and NOT the fill in GM's they'd send in who were horrible at the most basic thing in business CUSTOMER SERVICE!!!! 5 stars goes to April who I remembered staying after 8pm on a Friday when I called to get some help with the gate not working for me. Or the 3 times I got in a hurry and forgot to lock my locker, April called me to ask if I knew it was unlocked and then she put a lock on it for me and every single time that happened she save me from getting my stuff stolen because it was untoched & safe because of April every time. April 5 stars Angel 5 stars Uhaul's fill in GM's and hiring dept 1 star

Rating:

2.0

The lady sent me to the whole wrong building. And I called back. I was hold hold the whole time while took the agreement out. Found out out the correct building unloaded ,what things I had. And when I was done, I was still on hold.

Rating:

5.0

Very easy to rent the storage space we needed. Manager was friendly and very helpful.

Rating:

1.0

My original order 721030-00109918 was for a 5' x 15' x 8' Drive Up I made on 07/20/2021 and then when I get there today find out they did not have it available and I had to go with a 5x10 which is significantly smaller than I needed but didn’t have the time to find a location with it. Poor customer service and honestly last time I’m working with U-Haul.

Rating:

5.0

Staff guy was super friendly and quick

Rating:

2.0

Angle needs to be FIRED

Rating:

1.0

settled my units to move out....per the manager at the time...new manager months later call me a ghost unit...i thibk your just looking for more money. i settled!! why months afterwards calling me and telling me they will auction my stuff. there is no stuff.

Rating:

5.0

The staff was friendly and knowledgeable, they got me right in to my locker. The were fast with the paperwork and explained everything professionally, I would rent from them again!

Rating:

1.0

Truck was out of alignment, constant pulling and bumpy ride and an un safe truck. Realized that 5 hours into a 30 hour drive. Front tire blew out and it was shockingly scary and they ended up replacing the two front tires. 5 stars for your roadside assistance but the truck was still not safe to drive.

Rating:

5.0

Super friendly and extremely helpful staff. Thank you🙂

Rating:

5.0

I would not change anything working with uhaul

Rating:

1.0

I was extremely unhappy with my storage unit. The price for the unit I was renting was ridiculous for the size of the storage unit. I honestly wish I never rented this unit. Online they didn't even have pictures of the units all the had was blue prints which is okay but the unit wasn't even the size that the blue print showed. I wish I had my $64.49 back. Also, the lady who helped me told me that the access to the units were 7 to 7 but on the website and on the paperwork I received say 24 hours access. She said " it's 24 hours in you own a business and you have to have proof. The gates will lock at 7pm. If you haven't left then you'll have to call the number at the gate or wait for another car to enter." They should mention that on the website so people don't get confused. Last but not least, I got a drive up unit and I couldn't even drive up to it because if I even tried I would have broken my side mirrors off of my car. I wouldn't recommend the storage unit to anyone. I am highly disappointed because I don't have the money to try to find another storage unit.

Rating:

2.0

Upon arrival they did not have the size of storage unit I reserved online. I had the truck full and movers with me. I had to wait an hour to get my unit while paying movers. They then tried to get me into a smaller unit. My items would not fit in a smaller unit. They then gave me the next biggest size unit that cost more than the one I needed. They gave me a free month and said I would just pay the rate for the size I wanted. When doing paperwork the young kid at the counter said I would have to talk to Manager about that even tho the manager knew and was out cleaning the unit they were giving me. The lower rate was not locked in and my paperwork states I have the higher rate. It is still not resolved but I needed to get my items in storage and the truck back to a different location. All in all a stressful situation and one the could have been avoided. The system is in shambles when you reserve but don't get your unit.

Rating:

2.0

These units had not been clean in stairwells. There was urine in a 3 jugs meaning it Andy been cleaned in days. The unit itself is great. Smells good will keep my things safe.

Rating:

5.0

Thank you for the amazing service provided from customer support, Winslow, and Phoenix agents/locations. I appreciate each one of you for making my move very easy!!

Rating:

5.0

the manger was the top of my whole month yesterday he not only help me get into a unit he helped me save more money and time and he was so resourceful I loved his vibe he even offered to help since I was alone and a women I found that amazing respectful it men like him that thisxworld needs more if and business need more of he and his rep at this location deserves bonus and aawaard for all around client customer service

Rating:

5.0

I like how everything stay the same for the last 8 month that I had the storage. The things were good and stay clean.

Rating:

5.0

Your Manager, Richard is a Pro!

Rating:

2.0

The reason I chose U-Haul facility was because it said it had 24 our access to the units. But it does not!

Rating:

1.0

Quoted price and booked online. Was told zero dollars. Cool. Got email to come in and sign. The gentleman at the desk made it seem as though he was doing me a favor by giving me a month free, then proceeds to tell me how he "can't wait til all the mask stuff is over, Texas and Florida did it and we are next. It's just like the flu, flu kills bunches of people all the time... " Im just trying to get a storage unit... and he is alone today, I will have to come back another time to get access to my new unit. The experience was not only inappropriate but concerning. I don't want to hear about covid opinions and I want to be able to access my unit. Guess I'll be seeing you all in a few hours again.

Rating:

4.0

So the staff in the office are very friendly and helpful however the storage facility off 19th n Hatcher is ridiculous. There are too many narrow turns and is very hard to maneuver around with a trailer.. What I do like is that I have 24 HOUR access because of business relations.

Rating:

5.0

Richard was the best! He was extremely helpful,professional, and kind. I'm so happy I chose U-haul for my storage needs. I will be back when I need packing supplies and propane. Thank you Richard!

Rating:

5.0

The new GM Richard is really doing a great job bringing back the storage facilities to being a nice safe place to store your stuff or house your inventory for your small business. The clean up he’s done since taking over has been incredible. Spending money to to make sure security cameras can actually see people who might be trespassing and prosecute them shows those who might think about doing something a second thought knowing those cameras got a huge upgrade

Rating:

5.0

Thank you for the Professional Staff that assisted me..

Rating:

1.0

Last year I had my storage broken into a lot of my belongings were stolen and my T.v and other Electronic things I never got nothing back but you guys decided to raise my storage so how can I be happy when you guys our greedy it's a pandemic and I still have to more then I should be .

Rating:

5.0

Very pleased overall except for the amount of homeless ppl that that live there after hours. While they didn't harrass or bother us in any way, it did get kind of Scarry for a female by her self.

Rating:

1.0

Let me first start by saying getting ahold of the direct location is ridiculously difficult. I called customer service 3 times and nobody could connect me. I set up a reservation for my boyfriend to move his stuff into storage, when he arrived at the storage place he was told he wasn’t listed on the reservation EVEN THOUGH I had called ahead of time and spoken to CS and was told that his name was on the reservation and they’d even notate it in the system so there’d be no issues. Then when they finally allowed my boyfriend access, he went to the storage and there was a note on it stating that access was denied due to non payment...obviously they gave us someone else’s storage who hadn’t paid their Bill. I’m extremely frustrated that it’s this difficult but I’m expected to pay $84 every month. Can’t even use the dang unit. I won’t be doing this again.

Rating:

3.0

Online was misleading when reserving my unit. It was not clear that the first month was only if you rent a truck. Wasn’t expecting to pay $100!when I showed up at the office.

Rating:

2.0

My storage was broken in to and alot of my stuff was taken and no one at all could tell me anything at all and couldn't even tell me when it happened and that's why I moved what I had left there somewhere else that's more safe and that has good security that works.

Rating:

1.0

Employee stole my dead mother’s belongings from our unit. This facility allows homeless people to live onsite which makes and unsafe environment. I have video of an employee going through a unit that lock had been cut due to non-payment. This same employee had at least 15 other storage customer keys that they had because they cut the original. I e sent an text to the General manager and Regional Manager and they did not

Rating:

5.0

Great manager!

Rating:

5.0

I was disappointed to find out I currently do not have access to my storage 24-7 as it is advertised... Because of people wanting to live there -out of storage spaces... To not have an employee there on site 24-7 would make it difficult to enforce certain rules. Hopefully Uhaul will be able to get on top of this issue so people like me who work weird hours can have that 24 hour window to get in & out.

Rating:

3.0

Overall great experience. However, there isn’t anything that stands out as exceeding expectations. It worked for the 11 months I was there. Didn’t run into any issues.

Rating:

5.0

Excellent staff at this location

Rating:

4.0

Tried in October to transfer credit card & storage unit to my daughter who is Deaf was impossible. We live in San Diego. Calling U-Haul and getting to speak at to a real person takes on average 45 minuites. U-haul has no way for a deaf person to communicate with U-Haul remotely. My daughter was finally able to drive over to Phoenix and clean out the storage unit and close our account this weekend (about a month later). Call me for details at 619-855-8083 if you want details.

Rating:

5.0

The two workers were awesome but the storage facility was not up to par

Rating:

1.0

The people are great but the outside storage is horrible im sure rats run rapid in this facility. Get a truck find storage elsewhere

Rating:

3.0

I would give the storage 5 stars but I took a stat off for the difficulty pulling in and out of the parking lot. 19ave is a very busy street plus it's a main street running down the valley with bus route and the light rail.. there needs to be another way to pull out of there other than at the crazy weird light.. add a separate entrance & exit access and it would be my favorite storage hands down

Rating:

5.0

I hated to close out my unit but I had to down size from 2 storage units to 1 storage but I would tell all of my friends about ya'll on 19 ave is the best secured place to go

Rating:

2.0

Upon move in, people were living in their storage units. When addressing the concern for safety and security, the staff ensured me that they'll resolve this. This was not true and for the sake of securing my property, I obtained additional insurance coverage after smelling gas upon every entry to my storage unit, there's trash everywhere, drug deals happened repeatedly and drug dependent pedestrians access to the premises. Unfortunately, the location is not safe and up until my move out date(a year plus later), people are still living out of their storage,etc. To make matters worse, upon moving out the 24hr access to storage was changed without notice resulting in an inconvenient attempt to access my storage unit. I will never utilize this location or recommend it to anyone.

Rating:

1.0

*It saddens me that I had such an awful experience the lasew days I had a storage with this property. I had literally 72 hours to move out and almost with no notice, had I not gone in there myself. My gate key almost NEVER worked, I had gotten locked in the property, alled the office, used the call button much to my surprise no answer for almost 2 hours which is why I was asked to move out. Crazy I was charged for 24 hour access that I wasn't even allowed to use at times. I had to n pay though, there is a male who n lives on site who is absolutely the rudest individual i have ever met. I wouldn't recommend this property to any I ne, oh did I mention l the units that get broken into and noone sees shot. Althiugh theree was one nice lady who worked there. Just one

Rating:

1.0

There is an Employee and I think her name is April who lives in one of the storage units seems to always have access along with her friends that live in their units but a lot of us business owners can’t get in to our units. I think it’s funny she has access to always open the gate when they claim the gate is completely broken but not for her it always works. IF YOU HAVE HAD A BREAK IN I WOULD LOOK INTO MAYBE AN INSIDE JOB WITH HER ALWAYS BEING ABLE TO GET HER AND HER FRIENDS IN AND OUT WHEN CLAIMING THE GATE IS COMPLETELY BROKEN!!!

Rating:

1.0

My unit was broken into and nobody seems to care!

Rating:

5.0

Angel did an awesome job coordinating my storage move!

Rating:

5.0

The only negative I can even say is that when we drove up to the storage facility there was only a sign telling us to go online to reserve and pay for a unit??? This was going to have us on our way to a different storage unit until we spotted a U haul sign across 19th Ave and down a ways...we then thought okay we will ask there....They then were able to sign us up for a storage space...had we not decided to drive across the street we would have ended up going elsewhere. You need to POST A SIGN so people KNOW where to go in person to rent a unit. When we got there the service was great!

Rating:

1.0

The elevator never worked. It should NOT take that long to fix a non-functioning elevator for people who have upper level units. The units always smelled like pee. There were always rats. This storage has a rat infestation problem. I know they tried to reduce it but it was still prevalent

Rating:

5.0

Store General manager Alex ,Excellent service I appreciate that

Rating:

1.0

I would NOT recommend this uhaul to any one, My locker was broken in to because the clerk behind the counter gave a gate key card to a person that was with me when I opened my account but was not on my paperwork, I was the only one allowed access yet they gave a key card to a person and thus causing my personal belongings to be stolen. The manager Alex was not helpful with any part of this whole process. This place has had many of it's lockers broken in to and it's clear to me that uhaul needs to fire this manager for his lack of customer service skills. A lady who had a little dog there one night had it looked because the manager Alex did nothing to keep a homeless guy who was responsible for her dog getting mauled to death by his pit bull and Alex knew the guy had been trespassed but Alex did nothing about the guy. Uhaul needs to really look in to this store and hire new employees that put the company and its customers first because Alex clearly doesn't give a crap. DO NOT RENT FROM THIS LOCATION !!!!

Rating:

5.0

Staff has been great.

Rating:

3.0

Elevator didn’t work so I had to wait for over a month and then had to hire someone to move my stuff to another locker to be able to load it up. But the staff didn’t charge me for the extra locker. Very considerate. Thank you, Mike Coburn

Rating:

5.0

Good customer service

Rating:

5.0

Easy and quick process

Rating:

3.0

When moving in to the second floor of the storage, the elevator did not work so we did have to carry everything up the stairs, besides that it was fairly easy and quick move in.

Rating:

4.0

Manager needs more staffing

Rating:

5.0

Great service

Rating:

4.0

Super friendly customer service

Rating:

5.0

Your customer service guy did a great job.....

Rating:

2.0

The staff was super knowledgeable and friendly. The storage facility looks like a homeless camp people living in the small units. My husband was confronted by two people and I saw a guy shooting up.

Rating:

2.0

No I would not recommend this unit to anybody due to the fact of unit behind me was broken into as well as my unit was missing stuff also but I was evicted for the stuff that happened to the other uni

Rating:

5.0

Very friendly and helpful.

Rating:

1.0

Your manager picked on me the whole time I was there. Also said no dogs allowed. I saw at least 4.

Rating:

4.0

I really liked the customer service from the manager however one of the girls employed there is really loud and anxious when she's talking to u couldn't sit still. I had problems w the gate card & cod

Rating:

1.0

I was told if I turned in my storage early that I could have some money back for turning it in so we turned it in and they told us we get nothing back had I known they were lying to me i wouldve kept

Rating:

4.0

Melody was especially helpful when I forgot to lock my unit properly. She safeguarded my unit until I could be contacted.

Rating:

3.0

i estimate that uhaul . the company owes me some money. due to unauthorized withdrawals of funds for services not rendered and pain and suffering incurred .from june thru september 2019.

Rating:

5.0

Excellent customer service

Rating:

5.0

.

Rating:

5.0

Thank you very much

Rating:

5.0

close to my house and decent price

Rating:

3.0

N/A

Rating:

4.0

I need to come back today and get my unit back if possible Pete 6024879160

Rating:

5.0

The Manager and staff were great and they were really helpful...Thank You

Rating:

5.0

Great customer service clean property no bugs I can’t complain 🤷🏽‍♀️

Rating:

5.0

Outstanding service across the board. Mason and his staff were helpful and understanding and I would definitely recommend them to my friends and family in Phoenix

Rating:

1.0

My first floor storage unit is NOT accessable by car. I was forced to drag all my belongings more than 30 feet just to reach the unit. I will NOT recommend this facility to anyone.

Rating:

5.0

ok

Rating:

5.0

Mason & April. Very professional, courteous & efficient dispute the fact they got slammed fro. The moment they opened the doors! Thank You

Rating:

4.0

Tons of units with a few skinny lanes. There was a commotion in the unit next to ours. Looked like a lady was on drugs and having an episode. That's about par for the area, but the service is great!

Rating:

5.0

So far, so good! Everything has been very smooth up until this point. Your assistant manager moved me through the entire process, very quickly. You appear to be on top of your game! Good job! - Adam

Rating:

1.0

On every level

Rating:

5.0

Service was amazing. If I ever need storage and/or a moving truck I will definitely be back.

Rating:

4.0

The customer service at this location was very good and helpful. I noticed that each employee desired to offer a very helpful and friendly approach to customer service. God Bless You

Rating:

5.0

Great customer service

Rating:

5.0

Thanks to the crew in Phoenix for prompt and polite service with positive attitudes towards all of us in line or shopping. I felt appreciated as a customer and will come back to this U-Haul again!

Rating:

5.0

Great customer service & Mason corrected immediately & showed me the difference in storage space the rep over the phone signed me up for vs what I really needed. I will definitely go back in future.

Rating:

4.0

Good friendly people

Rating:

5.0

Like the way I was greeted and how fast and easy it was done I also like the security cameras as day security I hope to be able to do long term thank you for your services uhaul 19 Ave

Rating:

5.0

I love this UHaul store. Mason and Katie are great. I would highly recommend this UHaul store to anyone. It is the only place I would go.

Rating:

4.0

Above n beyoud. Took care of us in heart beat

Rating:

4.0

Have no other comments.

Rating:

5.0

Great manager helped out with everything.

Rating:

5.0

Mason was amazing, great customer service

Rating:

4.0

Always been friendly and helpful.

Rating:

5.0

I'm very satisfied with Uhaul and the staff

Rating:

3.0

The gate was broken (unable to enter) once. Usually it took several card swipes to open the gate. Other renters encouraged me to tailgate the open gate. The unit was nice and clean though.

Rating:

5.0

Very helpful staff. Easy to access the facility. Convenient location near the freeway

Rating:

4.0

well Maintained and secure. we did not see even 1 bug as we moved out after 7 years of storage, very surprising.

Rating:

5.0

Mason & crew were very helpful in getting me set up & returning the 4'x8' trailer I rented. I wish they would've communicated when they put a disc lock on my unit but everything else was great.

Rating:

5.0

Recommend this site to everyone. It's great n the people are great.

Rating:

5.0

They were very helpful

Rating:

2.0

This is worst facility I have ever rented from!! Absolutely horrible customer service! To the point of insulting me on two different occasions. So many problems, not enough commmet space.

Rating:

5.0

I really appreciate your business as well i don't know what would i have done without your services thanks again uhaul

Rating:

1.0

I never could access gain access with my card I always had issues even if I feel was paid but conveniently other people I wash go in and out all time the gates were never locked conveniently when it w

Rating:

2.0

When we arrived out access key did not work. Once we got a manager's assistance our storage room that was assigned to us was in use!!! Too many people dropping the ball at this Uhaul!!! Get it togethe

Rating:

5.0

I had a very good experience at the u haul

Rating:

4.0

The staff was very helpful and I appreciate the free month of storage

Rating:

5.0

Very pleased...

Rating:

5.0

I dealt with the same person both check in and out. Don’t know his name but he was very nice and extremely helpful. Very happy with the experience.

Rating:

5.0

One of the few facilities where the units offer interior lights, an excellent feature for people like me that required 24hour access and need to be in and out late at night. No flashlight needed

Rating:

3.0

I'm sorry. I called and cancelled my reservation the day after I made it. Please make note of this. Thank you.

Rating:

5.0

.

Rating:

1.0

Never

Rating:

2.0

When I tried to advise of move out I was told to return my lock and my gate key. I don’t even live in that area anymore. Then you call me and bill me because I can’t get there. Nope. Never again.

Rating:

5.0

Good people and sevice

Rating:

5.0

No additional comments necessary. Everything was handled very professionally.

Rating:

5.0

nice place

Rating:

5.0

NONE

Rating:

5.0

NONE

Rating:

1.0

Never again.

Rating:

5.0

I gotta tell you Rodrico and his crew are top notch. I came in the store in a bad way needing a storage unit for a month and a van and they took great care of me. I highly recommend these guys. Thanks

Rating:

4.0

Really appreciate the stuff Thank you all

Rating:

4.0

had a good experience

Rating:

1.0

I was evicted during my first month yet u just now closed this! Your staff are all idiots. I was continually harassed by them because of their wrong doings. I will never do business at 19th ave again.

Rating:

5.0

Melody and Rico were friendly and helpful!

Rating:

5.0

I moved out the day before my next bill was due and I was so happy that they didn't charge me for that next month because I was cutting it close

Rating:

4.0

Issues with gate repair one day

Rating:

5.0

A+ service..thank you

Rating:

5.0

👌🏼👍🏻

Rating:

5.0

All staff was professional and friendly. Thank you everyone.

Rating:

4.0

My storage space was burglarized and a few items were stolen. I was not satisfied that a thorough investigation was conducted. There was a way for my unit to be entered. I showed it to an employee. :(