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Cameron R. | Overall Experience
Customer Reviews for U-Haul Storage at 19th Ave
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Thank you! These folks made what was a horrible move into an enjoyable one . First time that's ever happened. Thanks againoo
Anthony G. | First ImpressionsEvery thing good!
Justina W. | First ImpressionsA Lady by the name of Tommica was very helpful showed me the sizes of storage, along with the price range. With the holidays being here soon. I felt no stress and worries about hidden prices. Gracias.
Karen T. | First ImpressionsNeed to update the access hours on your website. Reserving the space and racing down to the office to do the paperwork ended up being a huge waste of time. I was walking out to go to the space when the U-Haul employee informed me that it locks down at 7pm. Website said 10pm. Got my money back and I am extremely disappointed.
Lisa V. | Overall ExperienceVery helpful checking in and returning trailer.
ROSEN M. | First ImpressionsThank you Courtney for being of great help in my move to Arizona!
MICHAEL B. | Overall ExperienceThe staff was good and friendly
Mary G. | First ImpressionsAwesome and friendly
RICHARD M. | First ImpressionsGreat job Courtney! Thank you, Michael Bullion
MICHAEL B. | First ImpressionsThe staff were very helpful
Alberta G. | First ImpressionsGuy didn't know what he was doing much less the unit he sent us to was locked. But good otherwise
Jessie C. | First ImpressionsAngel took care of everything! He was professional, friendly, knowledgeable, and it was a positive experience! Thank you Angel!
Marisa C. | First ImpressionsThe lady sent me to the whole wrong building. And I called back. I was hold hold the whole time while took the agreement out. Found out out the correct building unloaded ,what things I had. And when I was done, I was still on hold.
Valquit M. | First ImpressionsTruck was out of alignment, constant pulling and bumpy ride and an un safe truck. Realized that 5 hours into a 30 hour drive. Front tire blew out and it was shockingly scary and they ended up replacing the two front tires. 5 stars for your roadside assistance but the truck was still not safe to drive.
Jason N. | First ImpressionsUpon arrival they did not have the size of storage unit I reserved online. I had the truck full and movers with me. I had to wait an hour to get my unit while paying movers. They then tried to get me into a smaller unit. My items would not fit in a smaller unit. They then gave me the next biggest size unit that cost more than the one I needed. They gave me a free month and said I would just pay the rate for the size I wanted. When doing paperwork the young kid at the counter said I would have to talk to Manager about that even tho the manager knew and was out cleaning the unit they were giving me. The lower rate was not locked in and my paperwork states I have the higher rate. It is still not resolved but I needed to get my items in storage and the truck back to a different location. All in all a stressful situation and one the could have been avoided. The system is in shambles when you reserve but don't get your unit.
Tana C. | First ImpressionsThese units had not been clean in stairwells. There was urine in a 3 jugs meaning it Andy been cleaned in days. The unit itself is great. Smells good will keep my things safe.
Elizabeth E. | First ImpressionsThank you for the amazing service provided from customer support, Winslow, and Phoenix agents/locations. I appreciate each one of you for making my move very easy!!
gregory s. | First Impressionsthe manger was the top of my whole month yesterday he not only help me get into a unit he helped me save more money and time and he was so resourceful I loved his vibe he even offered to help since I was alone and a women I found that amazing respectful it men like him that thisxworld needs more if and business need more of he and his rep at this location deserves bonus and aawaard for all around client customer service
Barbara Denise G. | First ImpressionsQuoted price and booked online. Was told zero dollars. Cool. Got email to come in and sign. The gentleman at the desk made it seem as though he was doing me a favor by giving me a month free, then proceeds to tell me how he "can't wait til all the mask stuff is over, Texas and Florida did it and we are next. It's just like the flu, flu kills bunches of people all the time... " Im just trying to get a storage unit... and he is alone today, I will have to come back another time to get access to my new unit. The experience was not only inappropriate but concerning. I don't want to hear about covid opinions and I want to be able to access my unit. Guess I'll be seeing you all in a few hours again.
Courtney S. | First ImpressionsSo the staff in the office are very friendly and helpful however the storage facility off 19th n Hatcher is ridiculous. There are too many narrow turns and is very hard to maneuver around with a trailer.. What I do like is that I have 24 HOUR access because of business relations.
Roger L. | First ImpressionsLast year I had my storage broken into a lot of my belongings were stolen and my T.v and other Electronic things I never got nothing back but you guys decided to raise my storage so how can I be happy when you guys our greedy it's a pandemic and I still have to more then I should be .
Jane Y. | First ImpressionsLet me first start by saying getting ahold of the direct location is ridiculously difficult. I called customer service 3 times and nobody could connect me. I set up a reservation for my boyfriend to move his stuff into storage, when he arrived at the storage place he was told he wasn't listed on the reservation EVEN THOUGH I had called ahead of time and spoken to CS and was told that his name was on the reservation and they'd even notate it in the system so there'd be no issues. Then when they finally allowed my boyfriend access, he went to the storage and there was a note on it stating that access was denied due to non payment...obviously they gave us someone else's storage who hadn't paid their Bill. I'm extremely frustrated that it's this difficult but I'm expected to pay $84 every month. Can't even use the dang unit. I won't be doing this again.
Emily B. | First ImpressionsI was disappointed to find out I currently do not have access to my storage 24-7 as it is advertised... Because of people wanting to live there -out of storage spaces... To not have an employee there on site 24-7 would make it difficult to enforce certain rules. Hopefully Uhaul will be able to get on top of this issue so people like me who work weird hours can have that 24 hour window to get in & out.
Lynda D. | First ImpressionsAngel did an awesome job coordinating my storage move!
Terah K. | First Impressions.
TIM M. | First ImpressionsAbove n beyoud. Took care of us in heart beat
Philip C. | First Impressions