Customer Reviews for U-Haul Self-Storage of Parma

2,412 reviews

10701 Brookpark Rd   Parma, OH 44130

(440) 809-8880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(440) 809-8880

10701 Brookpark Rd
Parma, OH 44130

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Elvairis P.  |  First Impressions 
Rating:
5.0

I always keep coming back!

Rosemarie W. 
Rating:
5.0

Great staff nice equipment

ARIEZ B. 
Rating:
5.0

I would highly recommend them for your next move. They went above and beyond to help us move our things out of storage. Thank to the staff they were amazing.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

Marcia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosetta J.  |  Overall Experience 
Rating:
4.0

Let them know where the key drop off box is and put a little light by it.

LORI M. 
Rating:
3.0

Except for past due notices I received when it was supposed to be taken out of my checking account it wasn't late but I would get a$15.00 late charge this happened like 4times to me. Which added up to $60.00 for no reason. When I went in to ask about it it said it was the mails fault

Blanche G.  |  Overall Experience 
Rating:
1.0

We went to pick out 10 foot box truck up with our movers and we're toms at 7 pm they have nothing for us except a tiny van at another location. We had no choice but have not been refunded for the 2 extra days and double miles that my card was charged and after checking statement was charged $$158 AND $293! WE HAD PRE PAID $45 Bc that's how short of distance we needed and our unit was located at the royalton location where we had rented the TRUCK FROM. ended having to drive to Brook park for the tiny van.the few young employees had no idea out purser was cpnviemu cancelled when we were complaining in the Brook park office And was promised they would make the difference up money wise. Since we only had help for that time a few hours which turned into a mess. We called to tell him we'd need it longer AMD since ORIGINALLY OUT BOX TRUCK WAS FROM WJERE PUT STORAGE UNIT IS IN NORTH ROYALTON THAT THE VAN CAN BE LEFT THERE BC THAT WAS OUR ORDER. THERE IS NO way to charge us over &400!! Which was only a &45 dollar charge PWRIOD. and Was never told $30 added off we didn't re fill gas. Well we are unemployed still Bc covid and are not made of money and with your companies mistakes AMD lack of communication maxed out only credit card to get our family by until work comes our way. I just rented last week the real truck 10 f AMD had no issues and cost $56! We were told we'd be even charged the lower rate and mile rate. I had a chat online with the transcript emailed to me October 1 and 4 Bc we knew we were being screwed and no one would take the responsibility at your company. It is diff if a call came day ahead saying oh sorry we don't know why it letters u book that. We have nothing for u. Also, I picked my other trucks and left at the location where my storage unit is u haul self store it. Our call was disconnected today after on hold for 40 minutes and no one called back. We are not going to stop until these illegal FALSE CHARGES AND MIS INFORMATION FROM TOUR EMPLOYEES have put my family in a horrible financial burden and to have to jump THEEW all rehear hoops to get our money which was NOT AUTHORIZED TO EVER TAKE THAT MIXH FROM US THIS STARTED AND ENDED WITH MIS INFORMATION FROM EMPLOYEES WHO WERE YOU GER AMD FRANKLY WERE JOKING AROUND THE WHOLE TIME WHEN THERE WAS NO TRUXK FOR US. BUT DID CONFIRM WE ARE NO WAY RESPONSIBLE FOR THAT AMD IF ANYTJKNG, the $44 pre pay may have been refunded Bc of the horrible mistakes by some one who works there AMD had access to the online orders Bc as I was talking to the kid at Brook park, the screen blinked AMD said “ wow your order was just wiped out of the system” yes Bc someone screwed us. I am responsible for the original miles AMD the rate of the $19.99 for two days. AMD they were cutting our mileage Bc we had to literally make 4 trips I moved out of both of our u haul storage units recently because of this not resolved. I will be waiting to hear from someone in upper management or corporate and the confirmation number of the $300 some odd dollar refund to our credit card I basically felt today I was being called a liar Bc I didn't know the kids name who told me all this at the Brook park u haul. Like a he say she say. I worked in legal, and my old boss William Goldstein ESQ, 216-229-1938 would be happy to speak to someone on my behalf if we do not get this made right. Thank you AMD I apologize if you think I am being rude or wrong. Imagine if you had just enough budget for ur family and $300 EXTRA DOLALRS CHARHED W OUT MY KNOWLEG OR CONCENT. we have young children that I have to fight for what is right so they can have a roof AMD food on table. Sincerely William Danielle Cummings 440-623-5830 440-7999551 DanielleLucci@icloud.com

DANIELLE B. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

KAREN LEE L. 
Rating:
4.0

Con, we would like to have had 4 more Tie Downs about 24 inch's from the floor. This would have been a big help in securing our items. This is a simple fix for all your future customers…

David W. 
Rating:
5.0

Great job u-haul👏Great team!

RAYMOND R. 
Rating:
4.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

very helpful A+ service

MICHAEL F. 
Rating:
5.0

The staff was knowable and very friendly ..

MELVIN F. 
Rating:
5.0

Friendly knowledgeable staff and our storage unit and trucks were very clean.

AMANDA D. 
Rating:
2.0

Customer did not leave a comment.

LATRICE B. 
Rating:
5.0

Many options available, very helpful and friendly staff.

Kathleen I.  |  Overall Experience 
Rating:
5.0

One of the headlights was out in the truck I rented

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

CALISTA C. 
Rating:
4.0

Customer did not leave a comment.

Bridgette S. 
Rating:
4.0

Customer did not leave a comment.

Monica R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

The move in experience was easy and I was impressed with the cleanliness of the facility. The young man that helped me was very friendly and knowledgeable. I would definitely recommend this facility.

Sharon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norma d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Randy was excellent! Service was remarkable. Thank you so much.

ANGEL O. 
Rating:
5.0

Customer did not leave a comment.

BO C. 
Rating:
4.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

I ordered a unit on line. When I saw it, it was to small. The lady was able to upgrade me to a bigger size with a small increase in price. Love the unit and the service I received.

Grace R.  |  Online Move In 
Rating:
5.0

Always great service there!

SCOTT M. 
Rating:
4.0

Truck was clean but needed some mechanical work coolant light came on the dash brakes were bad not a good ride at all

Timothy L. 
Rating:
4.0

We had a challenging move in as the power was out at the store. Staff worked very well with us. One minor issue was a billing issue but that was resolved.

james b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ward S. 
Rating:
5.0

Customer did not leave a comment.

Kelly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raynlado C.  |  Overall Experience 
Rating:
4.0

I informed the office on November 1 that the unit was vacated. I spoke to a real person who answered the phone and he said I would get an email confirmation that the unit was vacated. I provided my name and number of the unit. Then two days later I got a notice of a late fee. It was already emptied.

Marie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

It's was great to be with you guys

Shawna K.  |  Overall Experience 
Rating:
3.0

I was charged for an dolly and I didn't receive the equipment

DEIRDRE C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W.  |  Overall Experience 
Rating:
5.0

Kayoena (spelling may be wrong) whom checked me in on Friday 11/05/2021 was terrific. She was knowledgeable and efficient and friendly. A positive experience- Sharon S.

SHARON S. 
Rating:
3.0

Imposible to get through to customer service. Was on hold for 45 minutes, kept getting disconnected. Was told I would have a 4 hour window for drop off, day before turned into an 8 hour window. Was told someone had to sign for drop off, but they just left it without a signature.

Carly K. 
Rating:
5.0

Customer did not leave a comment.

SERGIO G. 
Rating:
5.0

Keep up the good work!!

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Shelby went over and above to help me today!! So patient and knowledgeable, just Awesome!

VANESSA B. 
Rating:
5.0

Customer did not leave a comment.

Johnathan R. 
Rating:
5.0

Customer did not leave a comment.

lisa l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aaliyah E. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
1.0

Customer did not leave a comment.

KAYLEY H. 
Rating:
5.0

Maurice is very helpful

william e.  |  Overall Experience 
Rating:
5.0

Both service agents were very friendly and helpful

STEVEN F. 
Rating:
5.0

Customer service was great

LATOYA B. 
Rating:
5.0

Customer did not leave a comment.

SOMPONG T. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Had truck reserved from Clark 2 weeks ago Went to pick it up and there's no track you sent me to Brook Park and that's where I found my rental I would never go back to Clark

JACOB J. 
Rating:
1.0

They never gave me the dolly I rented. I had to drive all the way back to the west side from the east side to get the dolly. They said they were not going to charge me for it and they did. And they said they were not going to charge me for the extra 12 miles I had to drive. Poor service all the way.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
3.0

Clean inside windshield and make sure doors doors properly close. Hire friendlier staff.

ZORAN A. 
Rating:
5.0

Smooth as silk, I had figured it would take a while but pickup and dropoff when super fast. Very happy with experience and friendly staff

SAM A. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE T. 
Rating:
4.0

Customer did not leave a comment.

GREGORY D. 
Rating:
1.0

Staff members were not helpful and never did what they were supposed to have done. I would have too call several times to get things resolved. The desk clerks were always in their phone.

Vera G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

I will be coming back cause it wasn't about the uhaul it was about the people there, they was so helpful and nice shoutout to the women who helped me out by be helpful

RACHEL E. 
Rating:
5.0

I received excellent customer service, the facility is well maintained and the staff is friendly, great storage facility and operation.

Marc H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan W.  |  First Impressions 
Rating:
4.0

Fill the gas tank !!!

RICHARD A. 
Rating:
5.0

Amazing service! Fast, friendly and economical!

SHAWN C. 
Rating:
2.0

We had multiple problems with our rental. First I reserved the rental 3 weeks in advance to get the largest truck. We showed up and they did not have the truck available and could only offer a 10 foot truck. After the employee talked to a manager, we were able to get a truck that was “in the shop”. Pickup took nearly an hour and we were the only ones in the store, as they had to clean the truck and find us a dolly. Clearly the leak was not fixed as we have rust and fluid stains on our driveways from something continuing to leak.

NATHANIEL F. 
Rating:
3.0

Customer did not leave a comment.

HEATH R. 
Rating:
5.0

In and out quickly. The owner was extremely helpful! Will recommend this location to everyone I know!

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany F.  |  First Impressions 
Rating:
5.0

Wonderful experience! Staff was very friendly and helpful for the process. I will be recommending this facility to family and friends!

Kevin W.  |  First Impressions 
Rating:
5.0

My bien servicio y bien avocados gracias y at mucha seguridad

CARLOS B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JARROD G. 
Rating:
5.0

Very clean facility and good staff.

JEFFREY J.  |  Overall Experience 
Rating:
5.0

AAAAAPLUS I GIVE THE top ratings candy the manage was awesome went above and beyond to help Rohan check the truck in he was a great help this location should train all your locations in customer service

ABIGAIL F. 
Rating:
4.0

The web site for Uhaul makes it hard to find this location. Need maintenance on window shade in cab. The folks there are great.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

TAEISHA M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

JESUS C. 
Rating:
5.0

Customer did not leave a comment.

MICHEYLA C. 
Rating:
5.0

Customer did not leave a comment.

TERRELL F. 
Rating:
5.0

I WAS TRIPLE CHARGED FOR OVERNIGHT UHAUL. I WAS TOLD THEY WOULD LOOK INTO IT. NO RETURN CALL OR MONEY

PAULA C. 
Rating:
1.0

1st was told we had a storage unit waiting for us, same size as our truck, but when we arrived it was gone, and we had to get smaller same price, I explained there is no way this truck would fit in that storage unit, so we were given another of the same free 1 month then was paying over 440.00 per month when it should've only been 220. For 1 storage unit, very un proffesiinal didn't know what was what, had no idea on cubic foot,measure, that would be something your employee are encouraged to know up front or taught,because they don't seem to know and actually act like spoiled kids if you tell them different and walk away from you when your right. And they have nothing to say, but can't make any big decisions, so im assuming only management can't make. We paid out rent 1st of month but wasn't due till the 6th, we moved 2 units out on on or before the 4th, so we go our money back,then we weren't able to get other room moved out till 7th of that month we were told "WE DONT PRO RATE" funny but uhaul, makes it very comfortable for them we won't get the other half, and I didn't see it on either Bill so they stole 220.00 or if they prorated for the day after rent was due.. and I paid on the 1st of the month I should've gotten maybe 200.00 almost back for that 2 units we had 4 units but 2 our considered one together. So were still owed 200.00 at least. But won't see it supposedly till next month,but if you don't pay your rent they lock you stuff that day.. and charge you exstra.. nice company! You don't want to go back to. Do as I say, not as I do, right?

Amy P.  |  Overall Experience 
Rating:
5.0

Outstanding experience from start to finish!

Sheri G. 
Rating:
5.0

The truck that I had I was so scared to drive on the highway. Omg the front end needs work 😫 and it really didn't want to take off. Other than that they always took care of me. Thank you 😊

CARRIE S. 
Rating:
5.0

The man who did my registration on the phone helped me reserve a unit. When I got there they did not have an outside unit available. The man at the site was very helpful and was able to work with the staff to locate a unit for me. He was helpful, courteous and went thru everything with me. Great employee!

Coralise T.  |  First Impressions 
Rating:
3.0

Everything was perfect besides the manager.. She was rude and unprofessional.. You can check the recorded call which took place 4:06 pm Oct 4 2021

Vincent T.  |  First Impressions 
Rating:
1.0

I return truck before closing time and hand over the keys to the guy at counter but when I receive my bill they charge me 20 dollars extra for off hours service fee

Mohammad S. 
Rating:
2.0

The app did not work to rent the truck...once I got through the process someone actually drove off with the truck the app told me was mine. Upon return I got stuck in a loop on the app and it would not accept the picture of mileage and gas. Had to go inside the location both times......unacceptable.

Ed S. 
Rating:
2.0

First the person there did did know what to do we had to go get cash because the credit cards thing was down then as soon I was walk in it was up we only was gone for 5 minute. I had to come back to get the storage unit because they said that he didn't know what they was doing. They messed up and over book so I couldn't get the storage inside. And the had to do 4 unit until I got the one they gave us.

Grace B.  |  Overall Experience 
Rating:
1.0

I was charged $20 dollars for gas. 4gallons at $5.00 per gallon. I know this wasn't needed because I just stopped on my way to return the truck and put $18.00 in it. This brought the gas gauge above its original mark. I only put 50 miles on the truck.

JASON J. 
Rating:
4.0

My truck had low tire pressure when I picked it up, so making sure all the dash lights are cleared for the next customer.

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Uhaul has always accommodated my every need. There is a representative named Keyonna , this lady went above and beyond to make my transition into the storage unit, quick fast and easy. This lady was professional, eager to help me,, she answered all my questions, was very nice, and she made me feel like my needs were important to her as well. Keyonna is a breath of fresh air. When I left the Uhaul facility, I said to myself WOW, that was easy, thanks to Keyonna. Thank you Uhaul, & thank you Keyonna. I would like for someone to recognize this young lady for her excellent service & demeanor. I will recommend this Uhaul facility on Brookpark Rd to all my friends and family..

Warner T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
2.0

What is the point of the employee if we literally have to do everything ourselves? We literally had to do everything, all the employee did was hand us the keys, inspection, mileage and fuel all done by us.

GIOVANY R. 
Rating:
5.0

Extra fee your tacking on to bills is ridiculous. What is a environmental fee & why is the customer paying for it ?

CORRINE S. 
Rating:
5.0

Nothing. I did not catch the team member's name but he was so pleasant. A breath of sunshine after a very long day!

BARBARA R. 
Rating:
5.0

Staff was friendly and made the experience easy and smooth. Would definitely recommend!

Jacobi W.  |  First Impressions 
Rating:
1.0

One of the local staff at Boston MA was rude. She called me one time at about 11am on 9/21 telling me that I need to give her some information about the U-Box parking permit at my gated neighborhood. This was fine. But she called back 2 hours later at about 1pm aggressively asking for the same information. Her attitude was like I owe her this information. And she repeatedly interrupted me when I was telling her I was having lunch and need time to call the apartment manager. She wasn't listening when I was trying to explain my situation and she was satisfied when she finally learned that I need time to make a call. I understand that this information is important for the U-Box delivery and I wanted to know the same. I don't want my apartment manager to tow the U-Box. I also want to have the delivery arriving safely. But I need time to make the call and wait for the response. She just can't treat me like I'm her employee and I owe her her happiness. There was another nice local staff but the one who called me twice at about 11am and 1pm on 9/21 was rude.

siqi H. 
Rating:
5.0

Customer did not leave a comment.

KHADIJAHELISE F. 
Rating:
1.0

I am so very angry with my experience with Uhaul as it pertains to the storage. When I first got to the location on Sunday I was turned away even though I had a reservation for a storage unit. I did appreciate Candy she was helpful on Monday but I most certainly didn't appreciate being ignored by the manager either. Then I was repeatedly told that my 15 foot truck should fit into this 5x10 unit. It DID NOT fit!!! I have been terribly inconvenienced and I feel nobody cares about that

GINA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dianne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madison D. 
Rating:
3.0

wellI didn't elect to have auto pay, but when I got my contract it said I was enrolled. I didn't give permission for that. Another thing I didn't like was the size is over-estimated as for square footage and apt or home comparison with two-three bedroom sizes etc. I also didn't get the free month everyone got that the site was advertising for. This stuff upset me. Otherwise its clean and not far from me. I'd like the auto pay removed.

Kelly B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
4.0

Customer did not leave a comment.

Pat H. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

The individual i worked with was friendly and quick much appreciated.

DENNIS J. 
Rating:
3.0

Customer did not leave a comment.

RACHAEL B. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Hi the only thing that I would like to mention is this has been the second time we have rented something within the past year everything went all right on renting it but the only thing that I have to say is the place need some cleaning out front especially like when you pull up to drop off your return rental and just going in I mean the parking lot has trash and just stuff that really could be picked up but hasn't that is my only thing just going into the place it looks like can they take a dustpanin room and pick it up I mean it's like really bad that's the only thing I have to say it's like there was like a part of a van that was missing in the parking lot just a small no it's pretty big piece but I mean just like paper cigarette butts just all kinds of crap like going up into the store in the parking lot like when you're walking up to it

DAVID L. 
Rating:
4.0

Your trucks should have a size clearly marked on the side or back of the box.

WOJCIECH H. 
Rating:
3.0

I thought the price was a little high for a 2 day open trailer rental, but other than that it was ok

STEVEN J. 
Rating:
1.0

When I arrived at my pick up time, there was no truck for me. I had called earlier to see if I could pick up my truck later and I was told if I was late that they would give my reservation away to somebody else. When I informed them what I was told the guy behind the counter said with an attitude, nobody would say that. They told me to come back later but I had taken an Uber there and it had an appointment an hour after my scheduled pick up time. If the person on the phone give me the correct information and I came later, none of this would've happened. I ended up having a panic attack in the store because of how horribly the situation was being handled. They gave me a $50 guarantee which in my opinion doesn't even come close to covering the unnecessary emotional distress I went through because of things they did wrong. The truck that was supposed to be returned also was scheduled to be returned a half hour before I was scheduled to pick it up. I'm going to guess you probably shouldn't book a reservation that close together. I have rented from U-Haul and multiple occasions, I've never had such a horrible awful experience with this company before. I honestly don't ever want to use U-Haul again because of this. Just awful. Moving is stressful enough, then I had to deal with all this. Not to mention the following morning I was doing a follow up call just to make sure I got my $50 guarantee, because I was confused about it, and the lady on the phone was super rude to me telling me I don't need to reiterate everything she has it all written down. I'm sorry ma'am, I don't work for U-Haul and don't know that information. And to top it all off the guy at this location booked me a return location when I told him what my ZIP Code was and he booked me one far away and then I had to change it and that was all a disaster also

Angela S. 
Rating:
5.0

Customer did not leave a comment.

teena m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH P.  |  Overall Experience 
Rating:
1.0

Do not hire "children" with attitudes toward customers. Went to pick up the vehicle and it would not start no matter what I tried. I asked a sales associate to assist. He had difficultly at first then had to press hard on the brake pedal and wiggle key. He said he would show me how he did it for $10.00 and wanted me to take this truck that had difficulty starting. I said no and he and another associate were very nasty and refused to assist saying all trucks were rented. I asked about the one in the lot and they said it was already reserved for someone after me and they were very unprofessional. Another associate came over and said the truck that was in the lot the customer was not sure if they were going to reschedule at which time she called him & they in fact were. She was kind enough to sign me up for that truck with accommodations since it was larger than I needed. The previous other two employees just thought it was best to argue with a customer and give attitude. How sad......The associate that helped me needs to be recognized and the other two disciplined.

Scott C. 
Rating:
3.0

Improvements would be better communication with the customer concerning shipping and the logistics of their Ubox. I had to call multiple times to the Cleveland location to check on the shipping of my Ubox, and for about a week nobody knew when my Ubox was going to ship. The communication was poor between the trucking company which is a third party source Uhaul uses. The communication between me and uhaul was also poor due their lack of calling me back with information. Moving is a stressful time, and the Uhaul of Cleveland location added to my stress. I gave the location an average rating because the lack of communication. The good thing about the location was the drop off of my Ubox to my house and the pickup from my house. The two ladies that were in charge of Ubox delivery did an excellent job and were on time and extremely efficient.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
1.0

Have the trailer ready for pick up at Clark Ave that has been reserved instead of giving it away to someone who did not have a reservation and then making us run around for 2 hours wasting our time because of incompetent employees who were also rude at Clark Ave

Amy J. 
Rating:
5.0

Customer did not leave a comment.

ETHAN H. 
Rating:
5.0

Customer did not leave a comment.

Bryan L.  |  Overall Experience 
Rating:
5.0

Didint get the guys name, but I scheduled my van a month ahead on accident instead of the day I needed it at and they let me know that and still let me use a van was clutch thanks alot

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serena L.  |  Overall Experience 
Rating:
5.0

I was afraid that, due to weather extremes, some of our things may have been ruined after being in storage for 16 months, but everything was in the same condition as when we first moved it into our unit. We found everything about your facility convenient and we've already recommended your facility to others!

Brandon D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GENESIS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA P.  |  First Impressions 
Rating:
5.0

This facility is clean and organized with a delightful staff, always friendly and helpful. I have had my goods stored here for 3 years and have been totally satisfied. Thank you

beverly m.  |  Overall Experience 
Rating:
5.0

The young lady who took care of me was extremely helpful and friendly. She was able to accommodate my need for a bigger unit and was very thorough in making sure I knew how to enter/exit. She needs a bonus $$.

Marie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarai F.  |  First Impressions 
Rating:
3.0

The men were not very helpful.

Vera G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathlene A.  |  First Impressions 
Rating:
5.0

Staff member was very polite very helpful

William T.  |  First Impressions 
Rating:
3.0

While the facility itself is great, it's pretty crazy the polices UHaul corporate has in place. I reserved a unit and thought that meant I'd be charged and start paying on that date. In fact found out that my unit was given away. This was not listed anywhere visible or clearly noted. On top of that, the month of included storage was taken away because of a policy change, and the website did not reflect any actual units available. Pretty abysmal experience from U-Haul corporate. Half the reason I chose to use U-Haul was because of the month of storage included with truck rental. I could easily pick any other storage facility without that, and plan to look at cheaper options.

Ryan T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosetta J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie G.  |  Online Move In 
Rating:
5.0

The staff was very friendly and helpful.

Kelly S.  |  First Impressions 
Rating:
2.0

First I reserved my unit online and I saw a coupon for a free month so I applied it and it told me it was applied and I didn't have to pay till July 22 but when I got there I had to pay and while paying when I didn't think I had to I asked about a lock being in there or if I had to provide it they said it was in the unit when in fact it was not so I called up to the desk and they told me I had to come grab it from them I didn't have to pay for it but all the employees that were there saw that I was in a immobilizing boot and everyone was worried about going in the back and they all wanted to go. It was just unprofessional and after having to pay and not having the lock they could of at least ran the lock to my unit but what ever was in the back was more important cause when I did in fact go back to get the lock none of the employees I saw at first was there it was another guy.

VALERIE M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JENNIFER W.  |  First Impressions 
Rating:
2.0

what we were told for storage what we got was not any where near a 20 foot truck a young girl gave 2 small storage units. Which where not even close I went in and order 2 more same size as the others and this gentlemen gave them to us for a month free, so 8 think out of all good, but you need to know you stuff about.. cubits, and measurements.. or else.. the girl couldn't even figure out where the storage units were located she had to ask someone else.. so that perturbed me a little.. But all was good in the end.. and was taken care of..

Amy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANITA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genises R.  |  First Impressions 
Rating:
5.0

Easy access. Good proce

Raynlado C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yanilka N.  |  First Impressions 
Rating:
5.0

The girl who helped me was very good. She's very courteous and well informed was very helpful.

Tammy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
3.0

Helpful and friendly staff, good location. Definitely recommended. Some suggestions. I would like for the sliding door be open outside office hours, because the side door that remains open till 10 PM is very small and it's tough to bring things in through there. Would also be great if they'd let overall access be available beyond 10 PM. All other storage units I've used have included 24/7 access.

Mark J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isadora T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHANEL G.  |  First Impressions 
Rating:
1.0

I originally had a 5x10x7 unit for $79 a month reserved, I was afraid my stuff would not fit so I asked to upgraded to a 5x15x6 for $139 a month. The unit I was given was 5x10x6, so basically the same as my first reservation. All my my stuff ended up fitting anyway. I need to price changed to $79 a month because I would have just stayed with my original until because they're the same size. The manager said he would fix it but the cost is still showing up as the larger unit on my account. I tried calling 3 times today, I was on hold for 25 minutes and then the call dropped. I tried to resolve the issue before leaving a review.

Nathalie M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy H.  |  First Impressions 
Rating:
1.0

My access card did not work at all. So I couldn't move the rest of my things into my storage a d now have to pay another fee because of it

LANETTALARYNE M.  |  First Impressions 
Rating:
5.0

Young Lady waiting on me was very efficient and knowledgeable. Great to have someone who's friendly goes a long way.

WILLIAM S.  |  First Impressions 
Rating:
1.0

I was rented a storage space that already had a lock on it. I had furniture and other items line up only to have to move them. I had hired labor which caused an extra expense. When I got to the second space that had a lock on it as well! It already filled with someone's else's items! Your staff was flustered and argumentative! I wil look for a Thor storage facility next time. Stag was unprepared to handle the situation as no manager was there

PHILIP Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Online Move In 
Rating:
4.0

Fred was very helpful in checking me in showing me around. Other than the broken garage door very pleased with the site and the helpful staff.

Chris E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antwaun M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  Online Move In 
Rating:
5.0

I wish we could get another Security Card . iIt makes it difficult when I have to wait for my husband to come and swipe. It is hard to be at tweo places at the same time Is this something that you could offer us

valerie s.  |  First Impressions 
Rating:
5.0

Really excellent service!!

Jani M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorita L.  |  Online Move In 
Rating:
5.0

I was new at renting a storage unit the staff was kind understanding and very informative. I highly recommend U-Haul

Iris R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  First Impressions 
Rating:
4.0

I have a hard time getting in the building and then i have a very long walk to the unit it's rough on this 86 year old body. Have a great day. Andy C.

Andrew C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jon Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia s.  |  First Impressions 
Rating:
5.0

Staff very helpful in showing me storage space size options and then helping me get set up with my new unit.

Samantha M.  |  First Impressions 
Rating:
5.0

I moved from Pittsburgh to Cleveland and the employees I interacted with went above and beyond any expectations I could of imagined I spoke to candy, And Chrissy, By phone who went out of their way to find out the answers to my questions and were so helpful, and there was a gentleman I can't remember his name unfortunately but he helped me to get into my storage unit and was very helpful with showing me how to navigate my way around. I am so impressed with the service I received it was one of my few pleasant experiences in a stressful move. I can't thank those staff members enough.

Nancy B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

burniece b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  Online Move In 
Rating:
5.0

Was great. Everyone went out of their way to get me what I wanted. Very satisfied.

paula a.  |  First Impressions 
Rating:
5.0

Fast service ... FRIENDLY ASSOCIATES . Keep up the good work

william e.  |  First Impressions 
Rating:
5.0

Sales associate was knowledgeable. He took the time to give me a unit that prevents me from climbing stairs... thank You

Larry O.  |  First Impressions 
Rating:
5.0

Efficient

Brian M.  |  First Impressions 
Rating:
5.0

Rational and courteous staff. Very clean and well run facility

thomas v.  |  First Impressions 
Rating:
5.0

very happy with u-hall!!

Sharon Z.  |  First Impressions 
Rating:
5.0

Both Maurice and William Hoyett were very professional and helpful. Excellent customer service.

Michael C.  |  Reservation 
No reviews have been submitted for this location.

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