Customer Reviews for U-Haul of Zanesville

2,368 comentarios

618 S Pine St   Zanesville, OH 43701
(S Of Main St)

(740) 454-8521

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(740) 454-8521

618 S Pine St
Zanesville, OH 43701
(S Of Main St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
3.0

The ride "bounced" through much of the trip, as though the shocks were bad. In addition, the electrical plug which connected the trailer we were towing, (also from UHaul), was loose. During our last 300 miles, the plug came out, unbeknownst to us, and was dragging on the ground. One of the wires wore through, causing us to have no right turn signals.

paul H. 
Clasificación:
5.0

Very helpful man was quick and efficient

Bradford E. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD W. 
Clasificación:
5.0

Rob was very friendly and accommodating.

Shawn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

Robby Sauner did a great job.

Cynthia G. 
Clasificación:
5.0

Absolutely a pleasure to do business with. Y'all are amazing.

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick R. 
Clasificación:
3.0

Waited, then left. One person with a long line of customers.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy L. 
Clasificación:
4.0

Dropped off vehicle when closed

Douglas O. 
Clasificación:
3.0

Have a worker in the building at all times

Heather D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna H. 
Clasificación:
5.0

Store workers were very helpful and rental was ready as reserved

Michael W. 
Clasificación:
5.0

When the amount is less than what you were charged. It should go right back on card

jovita S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Everything went so smoothly it couldn't have been better

Robert R. 
Clasificación:
2.0

The staff needs a lesson in professionalism. The truck was picked up at about 1/4 tank of fuel. When it was dropped off there was slightly less than 1/4 of the tank. The staff member began questioning me and hounding me about the difference instead of just either telling me what the charge would be or overlooking it. I don't expect, nor should I be subjected to an inquisition while returning a rental vehicle. This is unacceptable behavior.

JASON K. 
Clasificación:
1.0

You didnt deliver to my place had to travel about and hour away , Then charged for use of a trailer that I didnt need . Will never use you guys again .

Michael C. 
Clasificación:
5.0

Great customer service and very friendly interactions.

Teaira C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

Nothing. I use this store a lot and I have always had a good experience here. Today was no different. The young man checking me in was friendly, quick and very pleasant to work. I tell everyone I know about this shop and how great the guys are that work here. I didn't call until the last minute this time and they were still able to get me into a van!

Sharron D. 
Clasificación:
5.0

Nothing. Service was excellent. Can't wait to see your new facility.

Irene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walt H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

Have at the minimum, 2 employees working the rental business at all times.

keith L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STOEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene P. 
Clasificación:
4.0

Expand your parking lot and drop off area. Service and people were great.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

william L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

Very friendly

Mark W. 
Clasificación:
5.0

Equipment is older and has a lot of wear on them, smells bad. As far as the experience picking up, returning, and over all customer experience they are GREAT....

Musk Cty B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

Nothing. Fantastic location. Dropping off truck was a pleasant experience with lots of friendly assistance!

JOSEPH M. 
Clasificación:
5.0

Great service

PAULA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas M. 
Clasificación:
5.0

No issues at all

RONALD V. 
Clasificación:
4.0

When the customer (me) leaves a quarter of a tank of gas( approximately a30.00 dollar value) more than what I started with , don't be petty and ridiculous and charge me an extra .73 cents for just being over on mileage.REALLY? UNBELIEVABLE!!!!!!

Robert W. 
Clasificación:
5.0

The guys were very friendly, helpful and got me on my way quickly. I'll be back next time I need a Uhaul rental.

charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conard W. 
Clasificación:
2.0

Previous renter smoked in vehicle, vehicle was out of coolant and break fluid

Vincent M. 
Clasificación:
5.0

I always enjoy the enteractions with the staff there, they are all friendly and helpful!

JUSTON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy P. 
Clasificación:
5.0

Easy and convenient on return of rental truck.

Richard W. 
Clasificación:
2.0

My credit card wasn't accepted for a Van rental, however was for a u-haul truck...Store manager stated the price was $10 more and 0.10 more a mile difference from van to truck...and would waive this additional fee due to card issue. Once returning later the same day, manager was gone Fuente day, Asked the employee about the higher price he stated I would be charged for, informing him of his boss quote, and was basically ignored by employee. Stating only ....he's not here so don't know what to tell you...well in my 13 yrs of management, if a situation comes up, you call me if above your authorization level. The customer comes 1st It's not about the money I'm upset with. Have plenty, it's how the situation was handled.

Steve N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

Lots of construction in Zanesville right now an email warning would be cool. GPS Mia directed me several times

Rich G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

alix M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele H. 
Clasificación:
5.0

The staff at this location are always courteous and helpful.

Timothy W. 
Clasificación:
5.0

Friendly and very fast at checking me in.

charles R. 
Clasificación:
5.0

The staff is kind and courteous and very helpful.

Corinna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia C. 
Clasificación:
5.0

All was great!

Kelley H. 
Clasificación:
5.0

The staff in Zanesville was wonderful and took every step to ensure that my pick up was a success. The Manager at the store also ensured that the parts I needed installed were on premises before I arrived.

Craig J. 
Clasificación:
5.0

Great customer service as usual from this location, fast friendly and professional.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie S. 
Clasificación:
1.0

The truck had a water leak inside the box, parking lot was horrible and doesn't accommodate more than 2 customers at once.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua C. 
Clasificación:
5.0

They drop off location was extremely helpful.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANE L. 
Clasificación:
4.0

The clock had not been updated with day light savings time and the van was covered with some kind of "gunckie" substance, which made the mirrors unusable.

JOAN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbye G. 
Clasificación:
5.0

Personnel were terrific! I have worked with them before. Each time has met or exceeded my expectations.

GREGORY M. 
Clasificación:
4.0

Great works! Had to delay pickup two days in a row due to weather, but the workers were great. Very kind and helpful.

ZACHERY LEE L. 
Clasificación:
5.0

Really helpful and friendly guys to deal with. ‘Thanks.

charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLEY W. 
Clasificación:
5.0

Helpful, Friendly and Efficient. Thanks

GARY F. 
Clasificación:
4.0

The parking lot is so small, maybe new location

BRANDY R. 
Clasificación:
5.0

Everything went off without a hitch (lol). The guys were very friendly and when the back door of the truck froze shut...I went back to them & within 5 minutes it was open and I was on my way again. I DEFINITELY would recommend them to anyone!

LINDA H. 
Clasificación:
5.0

Nada

JAMES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRANDY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD C. 
Clasificación:
4.0

The tires were not great for a location that gets snow/ice in the winter. they also seemed pretty worn down and should be replaced soon. the inside of the cab smelled bad.

LAURA E. 
Clasificación:
1.0

Picked up the uhaul and it had no washer fluid to clean the salt from the windows. I could not see anything because the roads were salted from the snow and the salt was all over the windshield.

Angela G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDIE T. 
Clasificación:
5.0

Customer service was great, rep was very friendly and helpful. Rates per mile seem high but everything else was good.

anna C. 
Clasificación:
5.0

No issues Robbie is always very helpful and professional choose this location because of him. He makes you feel like a valuable customer and always provides excellent service.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
5.0

Best U-Haul I've ever dealt with!! Keep up the good work, Robbie!

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP A. 
Clasificación:
1.0

Over charged even after gas was put back in unit. Unit was parked on a slant but was still quoted as filled.

Michael H. 
Clasificación:
5.0

I had no problems with the Pine Street pickup location. Problems started in Warrensburg, MO when the UHAUL/towing company took my trailer from private property without the property owner's or my permission while I still had 2 days left on my rental. I was charged an extra $1031which was refunded but not before overdrawing my checking account. The field manager called to tell me I was required to pay the towing fee in order to get the trailer back. (I rented the trailer in Ohio for a move to Missouri and was returning it there as well to save money on the rental price) In our conversation the field manager said I could leave the trailer in Missouri and I would not be charged for a one way trip if I paid the towing fee ($75). I agreed because it is easier to drive hundreds of miles without towing. Still, I am angry that this situation even occurred. It feels like extortion, having my trailer stolen then having to pay money to get it back, when I did absolutely nothing wrong.

KATHLEEN M. 
Clasificación:
5.0

Jordan and Robbie was really helpful and easy to work with. We would recommend this U-Haul location along with the U-haul U-box again. Easy, reliable and can't beat the price. xx

Amanda G.  |  Overall Experience 
Clasificación:
5.0

Our uhaul pod arrived nearly a week before expected, which was fantastic! The staff was very quick about having it ready for pickup and it couldn't have been a better experience for our move, thanks!

kathy S.  |  Overall Experience 
Clasificación:
4.0

The facility was very busy with customers when I went to pick up my U-Box, but the staff still took the time needed with each customer to sort problems and meet everyone's needs. I was impressed.

Timothy O.  |  Overall Experience 
Clasificación:
5.0

The staff here are awesome! After moving cross-country 4 times in 6 years, they are the best Uhaul store I've experienced!

Stephanie F.  |  Overall Experience 
Clasificación:
5.0

After a really rough go-round with Uhaul during my cross-country move, Robbie and the rest of Zanesville U-Haul were AMAZING-Robbie even personally delivered my receipt to my work! Super awesome ppl!

Stephanie F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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