Customer Reviews for U-Haul of Winter Park

5,139 reviews

1175 N Orlando Ave   Winter Park, FL 32789
(N Of Lee Rd)

(407) 628-4086

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 628-4086

1175 N Orlando Ave
Winter Park, FL 32789
(N Of Lee Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great van

HARDY HUDSON 
Rating:
5.0

Quick and easy. Thank you

Samuel Salas 
Rating:
4.0

Dylan K. Was outstanding. Extremely helpful customer service. The location would be tough to get into or out of in the renter is inexperienced with large trucks or trailers.

Eric Carney 
Rating:
3.0

Customer did not leave a comment.

Paul OBrien 
Rating:
5.0

This store is a very well. All the team members are amazing and service with a smile. Thank you so much.

Ann Louise 
Rating:
5.0

Customer did not leave a comment.

Edward Perkins 
Rating:
5.0

Perfect! 👍

fred ehmen 
Rating:
5.0

Customer did not leave a comment.

Mark Lukaszewicz 
Rating:
5.0

Customer did not leave a comment.

Michelle Spaliding 
Rating:
5.0

Customer did not leave a comment.

Di Gao 
Rating:
5.0

Best customer service ever!

Ponprapa Tunseeprasert 
Rating:
5.0

Did a great job

WILLIE CLARK 
Rating:
5.0

Customer did not leave a comment.

Mark Flewelling 
Rating:
5.0

The rep there was very nice

HARDY HUDSON 
Rating:
5.0

The only problem I had was dropping off. I called the Lee Road location thinking it was where I picked up from since it was a crossroad. I had no idea there were other U-hauls within a few miles of each other. The gentleman was really nice, but he never once looked me up in the system to let me know I was calling the wrong location when I was going to be 30 minutes late. He insisted I bring the truck back the next day because he was at Bike Week. I've been calling to try and speak to the general manager at the Winter Park location on Orlando Ave.

Kenya S Webb 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Medina 
Rating:
4.0

Customer did not leave a comment.

james willis 
Rating:
4.0

Nothing

Luisa Depina 
Rating:
2.0

Quentin never said hello, good morning or anything. "you dropping off?" I replied can i get a receipt, "you'll get an email" was all he said. I dont appreciate poor attitudes like this and i better not see any charges to my card.

Timothy Bennett 
Rating:
5.0

Great service

Francis Reyes 
Rating:
4.0

Customer did not leave a comment.

Dominick D'Ambrosio 
Rating:
5.0

Customer did not leave a comment.

Nichole Wilson 
Rating:
3.0

Customer did not leave a comment.

Johan Starrenburg 
Rating:
5.0

Nothing great job

Bradley Rose 
Rating:
5.0

Customer did not leave a comment.

Valla brown 
Rating:
5.0

Rear view mirror on truck wouldn't stay up. Needed constant readjustment. What a pain.

Ron Myerson 
Rating:
4.0

Lower prices so customers can rent longer terms ( I e. Months ) .

Paul Snyder 
Rating:
5.0

This location was very convenient for me and the staff were courteous and helpfu.

melissa boniac 
Rating:
5.0

Customer did not leave a comment.

Johan Starrenburg 
Rating:
5.0

Great Service

Richard Dupree 
Rating:
5.0

Customer did not leave a comment.

Scott Seem 
Rating:
5.0

Customer did not leave a comment.

Aldrien Emilio 
Rating:
5.0

Associate Quiten was very helpful at picking out best trailer for my needs. Drop off was extremely fast . Associate was great at pulling off trailer and scanning trailer. Less than 5 minutes and we were on the road

Al Robidoux 
Rating:
5.0

Easy to work with place. Lots of different vehicles easily available.

Kent Sokmensuer 
Rating:
5.0

pulled in expecting inspection and a bunch of paperwork - not the case - gentleman saw me, came out immediately - asked where the keys were and said thank you! that was it!! i was down the road... very cool!!!

robert dollinger 
Rating:
3.0

Unhelpful staff. Didn’t want to move trucks to let me drive the one they rented to me. Low energy. Rude.

Andrew Feinberg 
Rating:
5.0

The staff is excellent. They are quick, knowledgeable, and very friendly. I have been to this location five times in the last year. Staff is very helpful. Highly recommend this location.

Mark Palazzolo 
Rating:
5.0

Customer did not leave a comment.

WYNN BURNETT 
Rating:
5.0

Customer did not leave a comment.

Maurice Martin 
Rating:
5.0

The 2 gentlemen that work at this location are the best. I have rented here before and these guys are always pleasant, friendly , and customer focused.

Mark Lee 
Rating:
5.0

Great place to business with. Great staff & trucks.

Yolanda Bobby 
Rating:
5.0

We reserved a cargo van 3 weeks in advance at Altamonte Springs. They changed our pickup location the day before our move day to a location farther away, resulting in more road time and and mileage cost. Winter Springs provided an almost new cargo van - the equipment was great, but the location was not ideal.

sandy beck 
Rating:
5.0

Thank You for your Service . Pickup truck was efficient for moving small items and a great Overall truck. Features were Cool!

zamaris Moralis 
Rating:
5.0

Customer did not leave a comment.

Michael Williams 
Rating:
5.0

Overall, the experience was pleasant. Check in was seamless, and the return of the vehicle was very easy. The manager who checked me out, was very thorough and pleasant to interact with.

James Benentt 
Rating:
4.0

Customer did not leave a comment.

MEREDITH SHAUL 
Rating:
5.0

Customer did not leave a comment.

Brian Castiblanco 
Rating:
5.0

Customer did not leave a comment.

maura sullivan 
Rating:
5.0

Customer did not leave a comment.

Robert Cieslik 
Rating:
5.0

Staff couldn’t have been any nicer!

Robert Ferraro 
Rating:
4.0

Customer did not leave a comment.

Derek Ephrem 
Rating:
4.0

Customer did not leave a comment.

Lloyd Lowe 
Rating:
5.0

Customer did not leave a comment.

Jessica Aleski 
Rating:
5.0

Customer did not leave a comment.

Dawn Evans 
Rating:
3.0

Not the fault of the location but the location was a complete mess when I showed up to pick up on my pick up day to pick up a 6 x12 trailer. Numerous recently returned box trucks were blocking the pick up area and had not be logged in and moved. I went inside to the counter and they checked me in. No problem. I then went out to pick up and have my trailer hooked up and my assigned trailer was apparently still blocked by the unchecked U-haul block trucks. So they asked that I pull my vehicle around to the other side of the lot and bottom line had me sitting in my vehicle in the middle of the side street blocking traffic while they hooked me up to a different trailer then what my paper work showed. The whole thing a personal injury attorney easy victory. When I received the text on my cell phone and was asked to verify the license plate it was a traile with a different license plate then what my paperwork showed. When I asked why they said "don't worry about it. we swapped the trailer for a different trailer. you are good to go." Thereafter the software also locked me out from uploading pictures. In summary, I have been a longtime longtime U-Haul customer without incident and this was the worst. Also could have been hit by traffic in the side street while they were hooking up the different trailer.

scott mchenry 
Rating:
5.0

Customer did not leave a comment.

Wayne Clavering 
Rating:
3.0

There is no one to answer phone at the location. You are switched to U-Haul main office. They were missing a connection to finish the job and the plug in for electrical was strapped to under side of hitch. I will have to finish the job .

BILL KUYKENDALL 
Rating:
5.0

Customer did not leave a comment.

Jay Young 
Rating:
5.0

The best experience that I have rented a truck... Nice staff!

JOHNCARLOS UZCATEGUI 
Rating:
5.0

Customer did not leave a comment.

Chuck Aekin 
Rating:
1.0

Matthew at the front desk kept requesting numbers for friends of mine stating he needed that information in case I did not return the trailer I rented. He then called them asking if I was who I said I was. It was a very uncomfortable experience and the questions he asked were inappropriate. I felt violated and will never rent from this location again.

Tracy Ruscitti 
Rating:
5.0

Just keep doing what you are doing!

John Freeman 
Rating:
5.0

The gas gauge is not working properly but overall great experience. Staff was incredible.

John Mansour 
Rating:
5.0

Customer did not leave a comment.

Lonel Moise 
Rating:
5.0

Just keep doing what you’re doing thanks. Mr Billings.

Charlie Billings 
Rating:
5.0

Never got my bill

HARDY HUDSON 
Rating:
4.0

Customer did not leave a comment.

jenny Emami 
Rating:
5.0

Customer did not leave a comment.

scott mchenry 
Rating:
5.0

Customer did not leave a comment.

Jason Miles 
Rating:
2.0

Customer service was horrible very unprofessional and almost like I was bothering their vacation.

Patricia Pulliam-triliegi 
Rating:
5.0

I just wanted to say the location was amazing. What I am NOT happy about is the fact that U-Haul as a corporation sent me an email tell me I had to check my truck back in or they would check it in for a fee of $20.00. I paid for the truck rental, I paid for the mileage, WHY should have I have to check in back in. WHY should have I have to take 5 mins of my time, running around the truck, taking pictures, and answering a bunch of questions. If this is the case then I shouldn't have to the pay the same amount. This is NOTHING more than trying to better your bottom line. Last time I will rent from U-Haul to many other place and options for about the same price. I didn't sign up for a self service option.

Richard Olmi 
Rating:
5.0

Customer did not leave a comment.

Denis kraszewski 
Rating:
5.0

Customer did not leave a comment.

Harold Wilson 
Rating:
5.0

Customer did not leave a comment.

Alain Robidoux 
Rating:
4.0

I returned the trailer on time yet later in the day I received a VM wanting to know when I planned to return the trailer. It took two calls the next day to rectify.

John Freeman 
Rating:
5.0

Customer did not leave a comment.

Katherine Emmert 
Rating:
5.0

Customer did not leave a comment.

brantley molpus 
Rating:
5.0

Customer did not leave a comment.

Christopher Rankey 
Rating:
5.0

Great service

Gregory Scheid 
Rating:
5.0

Customer did not leave a comment.

Robert Morrison 
Rating:
5.0

Clean location we were in and out of the U-Haul location within five minutes. Very efficient.

Jasmine Henry 
Rating:
5.0

Customer did not leave a comment.

Sidney Cash 
Rating:
5.0

Customer did not leave a comment.

Christopher Sayre 
Rating:
4.0

Customer did not leave a comment.

Gerald Wroblewski 
Rating:
5.0

Great interactions at the place of pickup and drop of was seamless and positive. Would use this U-haul location again in the future

Isaiah Duckett 
Rating:
5.0

Customer did not leave a comment.

tolga nursen 
Rating:
5.0

Brenden offered excellent customer service..

Richard Streitler 
Rating:
5.0

Customer did not leave a comment.

oscar ruiz 
Rating:
5.0

Customer did not leave a comment.

M Bruce Daiger 
Rating:
5.0

Customer did not leave a comment.

Cody Goodman 
Rating:
5.0

Customer did not leave a comment.

Cornelius Bellamy 
Rating:
5.0

The 2 guys working today were Awesome, Very Customer Service focused. The 26' truck was excellent. Totally enjoy UHaul every time I use them. Keep up the Great Customer Service & Nice Equipment UHaul & You will Keep Customers like Me.

Patrick Rogers 
Rating:
5.0

Customer did not leave a comment.

Cailey Nebenfuhr 
Rating:
5.0

Manager was very good

Todd Gray 
Rating:
4.0

Nothing

Sharon Adkins 
Rating:
5.0

Excellent drop off location, have used them many times.

John Armstrong 
Rating:
4.0

6 X 12 trailer was obviously aged, but everything worked. Only issue was not enough usable cargo securing points for use of rachet straps.

Stephen Broussard 
Rating:
2.0

I was charged for 2 gallons of gas when I only traveled 4.5 miles.

GLENN KLAUSMAN 
Rating:
2.0

I made two rentals (one on 11/30) and one on (12/2). The first one with Quentin was fine (he was excellent). The second one, I drove 20 miles, put in 2.5 gallons of gas at the station across the street that put the gas level above 3/4. I had driven the same amount on the first rental so I knew how much gas was needed, plus I checked it after the fill. I returned the vehicle and asked the attendant (Dylan K), to process it but he said he couldn't do it then and would do it later. He added a charge of $13.50 for a gas charge (incorrectly) and now I've had to spend way more time than I needed to working the issue and the charge still isn't reversed. I called it in and my reference number is 4569582. Very disappointed in your service and Dylan.

stephen hightower 
Rating:
5.0

Customer did not leave a comment.

RYAN GARRETT 
No reviews have been submitted for this location.

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