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Shawn J.Customer Reviews for U-Haul of West Town
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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People are very helpful.
Lei S.Originally, I had scheduled online for the U-Haul van but upon arrival they stated that they were out of them. They were very kind and improvised with a mid size U-Haul at the same price of the van and mileage, which was very kind and professional. All of the staff were very courteous and helpful and the entire experience of moving on that day with U-Haul was wonderful. The only suggestion I would have is that the online booking system be updated with current inventories of all vehicles, equipment, etc. to ensure that the product is available on the day of rental at all U-Haul locations. But overall GREAT experience.
Darryl L.Andrew, the asst manager was extremely helpful and friendly. I wish all my dealings were this easy and pleasant!!
William B.The 3 counter people were each fielding both phone calls and helping in person customers. Given that, they did a great job.
Lane W.Makahla was great. Appreciate the good customer service.
howard M.I was way overcharged. When I received the bill,Uhaul had my traveled mileage listed incorrectly; a fuel charge added saying I returned it on empty, which was not true; plus a fuel charge for 17 gallons they said I owed. The manager, Justin, was very defensive when I showed him the bill, saying how could he believe me that the charges were incorrect? Excuse me! Very poor customer service from Justin. Put a bad taste in my mouth for Uhaul. B.F.
Beth F.I felt like the gas diagram was not as accurate as it should be because at the end I felt like I filled it to exactly where it was when I started and yet we're still charged $12 by U-Haul I think you should have everybody bring it back fall that would make it much easier
Roger S.Less un-necessary texting, drove me crazy
Stan W.There was a mix-up in the contract. The staff waited to check-in the truck until I had the original contract for to show the correct mileage. Thanks for that!
Gina O.James is a rock star!!!
ROBERT D.If I needed a truck? Sure. If I needed to buy boxes? You bet. If I needed used boxes to pick up for free? Absolutely. Given the experience about missing/unavailable equiptment and truck loaders/movers I experienced moving to Tennessee, I would be hesitant to use U-Haul for anything other than a truck or boxes.
sarah C.Everything went fine for me, but the employees recommended I call to make reservations in the future instead of using the website. That should not be the case.
Mark P.Excelente servicio al cliente
Patrick J.You can tell that Justin (i think that was his name) runs a good store--very accommodating to customers and his staff
jason W.The rep for the reservation was the bomb and upon return Andrew was the bomb.com as well.
Eugene M.When I originally selected a U-Haul return location, U-Haul allowed the selection of a place that was out of business and looked like it had been for quite a while! The Kingston Pike location took my return at the last minute with a great attitude. I was so thankful for their help.
Wendelyn T.I was quotes $120. When I dropped off I was charges $170, my card has now been charged $170 but you still have a hold for an additional $120 on my account. There was also issues with the kind of card I was using and there was nothing stated on the website and no notification when I used it to reserve the u-haul the first time but you wanted an extra $70 deposit. I will not be renting a trailer from you again and I will not be recommending any of my friends use you either. This has been nothing but trouble since I started trying to book the original u-haul.
Rhea M.My truck did not have a dolly or moving blankets. There were designated spaces for them, but nothing there.
Ryan M.Trucks run a little rough, but I suppose that is due to their age and mileage. Staff was very helpful when I had difficulty starting mine.
Ann Whitehead D.Did not receive furniture pads that I paid for and assistant put the wrong trailer number on my account. So I kept getting calls where I had to explain what trailer I had due to error made by the employee. When I returned the trailer there was confusion because of the trailer number on the papers
Annette L.Manager did not teserve the AT and list on line and this created a frantic and time consuming experience.
dennis P.Service was great picking it up. Had to get a different truck because of a broken side mirror that impeded safe travels. Second truck was filthy and had a lot of shaking during driving. The seat was so broken down it was hard to have good visual. You'd think $1/mile would give you a clean, safe ride at a minimum. Returning after hours was horrible! Took over an hour. The website did not pull up my rental to check it in. Could not get anyone on the phone. After waiting for what seemed like a very long time, was helped by the chat feature. I rent ALOT of trucks from Uhaul with 2 college kids moving often. This is the worst vehicle and check-in I've ever had. I usually go straight to Uhaul for my needs, but will probably consider other options next time.
David R.I don't know the gentleman's name that helped me but he was great. Very easy and painless to drop off.
arantxa L.The female clerk with the long reddish hair gave me a hard time about printing me a paper bill (for my company reimbursement ). She insisted that I use the email but I needed a paper receipt.
Alician B.Truck was dirty, I was told the tank was full it was not and when I called no one answered so I ended up having to pay even more in gas than I should have. I reserved a furniture hand truck which they did not have so I had to go buy one. The trucks ac didn't work and the sun visor was broken. All around a bad experience.
Ricardo A.Have rented here many times and service is always excellent! Vehicles are clean and ready on time. Never any issues. Keep up the great service! Thank you!!
Cheryl N.I ordered a 15" truck and got a tand got a 10" while two 15" trucks sat on the lot. Causing me 2 trips, which I wasn't allowed to use the truck for. They pulled my services and declined me an extra day after already gyping me out of my order. Now I am still getting random charges placed on my account. I am contacting my lawyer over this.
Stephanie E.Nothing! Everything and everyone was helpful. I shall return in the future.
Antoinette S.Service agent was the best. Very friendly and helpful.
Brian C.I have used this location before and was satisfied.
Rosanne A.The staff members who waited on me on Tuesday afternoon, May 24, were both courteous and professional. This was my best experience at this location in many years.
David M.Good service. The truck was in pretty good shape. Easy drive to Collierville.
Bill B.The online return was not easy to complete.
Nancy C.Please validate that equipment is available if offered. I'd requested an appliance dolly, only to be told at pickup that none were available. This left me in a real bind!
Ray M.The truck had an incredibly disgusting smell. The right tire low pressure light was on but the staff told us to just drive the truck. The parking lot had large pot holes making it difficult to navigate my personal vehicle and the uhaul truck in and out of the lot.
Tracey W.Needs to be a step added on to the truck that I had it was quite hard to get in and out of
MARGARET G.the truck was falling apart and you stole money from me by making me pay $22 for gas when I returned it with more gas then I rented it with. now I have to file a dispute with my bank and go through that whole process.
Edward D.It was very quick, easy, and cost effective. Good job!
Michael H.Although the app did not work when picking up the truck, it was wonderful when dropping off! Note that we only received 4/12 blankets we rented, which is why only 4 were returned.
Curtis R.Service was good. Price was a little high for only using an open trailer for a couple hours. ($40)
Michael B.The truck smelled like smoke and had less than 1/4 tank fuel. The seatbelts STUNK like body odor which transferred to our clothes. We reserved an appliance dolly and it was not available - we had to spend our gas money and an extra 90 minutes of time going out of our way to get the dolly (fueling time included....because there wasn't enough fuel in the truck to go anywhere but the gas station.)
David B.Very professional excellent customer service!
Fred W.I needed to change reservation at the last minute, they were very accommodating.
Denise L.Very friendly. Made the return process simple and QUICK!
Madison M.Great customer service team. Quick work and clear communication
Earney S.Excellent service from everyone I spoke with. Very friendly and very knowledgeable about their equipment.
Steve L.See above
luther H.Return calls to the customer. I returned my item 1 day early and was told it would be adjusted. They never did the credit - charged me full amount. You can't call store direct and customer service with UHaul takes HOURS to reach. Then disconnected. Finally talked to store and manager was going to call me back. 2 days later ....... Joke!!
Albert B.I was charged a $31 fuel fee because the girl who checked in my van did not check it in correctly. I returned to the facility and another employee went to the van with me and verified that the fuel was exactly at the level it should have been. I was refunded the fuel charge.
Linda C.