Customer Reviews for U-Haul of West Town

7,551 comentarios

7209 Kingston Pike SW   Knoxville, TN 37919
(E Of West Town Mall)

(865) 584-8608

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(865) 584-8608

7209 Kingston Pike SW
Knoxville, TN 37919
(E Of West Town Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Although the app did not work when picking up the truck, it was wonderful when dropping off! Note that we only received 4/12 blankets we rented, which is why only 4 were returned.

Curtis R. 
Clasificación:
4.0

Service was good. Price was a little high for only using an open trailer for a couple hours. ($40)

Michael B. 
Clasificación:
2.0

The truck smelled like smoke and had less than 1/4 tank fuel. The seatbelts STUNK like body odor which transferred to our clothes. We reserved an appliance dolly and it was not available - we had to spend our gas money and an extra 90 minutes of time going out of our way to get the dolly (fueling time included....because there wasn't enough fuel in the truck to go anywhere but the gas station.)

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Polan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

fred D. 
Clasificación:
3.0

El cliente no dejó un comentario.

john C. 
Clasificación:
5.0

Very professional excellent customer service!

Fred W. 
Clasificación:
5.0

I needed to change reservation at the last minute, they were very accommodating.

Denise L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helene R. 
Clasificación:
5.0

Very friendly. Made the return process simple and QUICK!

Madison M. 
Clasificación:
5.0

Great customer service team. Quick work and clear communication

Earney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bailey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff N. 
Clasificación:
5.0

Excellent service from everyone I spoke with. Very friendly and very knowledgeable about their equipment.

Steve L. 
Clasificación:
3.0

See above

luther H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
1.0

Return calls to the customer. I returned my item 1 day early and was told it would be adjusted. They never did the credit - charged me full amount. You can't call store direct and customer service with UHaul takes HOURS to reach. Then disconnected. Finally talked to store and manager was going to call me back. 2 days later ....... Joke!!

Albert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

I was charged a $31 fuel fee because the girl who checked in my van did not check it in correctly. I returned to the facility and another employee went to the van with me and verified that the fuel was exactly at the level it should have been. I was refunded the fuel charge.

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

Bueno muy bueno

oscar R. 
Clasificación:
5.0

Great customer service and great products

Joseph T. 
Clasificación:
5.0

FUCK DENVER”S UHAUL AND THE COMMUNIST!!!!! FUCH YOPU

James A. 
Clasificación:
5.0

No issues in returning the truck to this location. The attendant at the location was pleasant and helpful. I would rent from them again

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glen R. 
Clasificación:
4.0

We requested the truck at a location closer to our home. We expected to have the truck available there. One should have been delivered to that location if they didn't have one available.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald C. 
Clasificación:
3.0

The guy checking us in was working alone with several customers he was trying to multitask which was making no one move along. The computers were slowing him down. Training your team to focus on one customer at a time will allow them to move more along faster and not make a paying customer feel like they are taking up too much of their time. I just wanted to get my trailer and leave. Because another couple came up asking about boxes he stopped helped them and checked them out next to me. I had to wait my turn in line but he decided to go ahead and help them first. Then once he went outside to help us load to trailer he said he would be right back and he didn't come back. We hooked the trailer up on our own and left

Jennie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lars S. 
Clasificación:
5.0

Absolutely love the guys at this location. They are very welcoming and eager to assist.

Dave J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Philip H. 
Clasificación:
3.0

Reserved a larger truck and was given a smaller one. Paid extra for more trips/gas. Not to mention the extra hassle of driving across town multiple times. Why even reserve what you need if you are gonna be given whatever they have and then charged more for extra mileage and gas?

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jolie T. 
Clasificación:
4.0

El cliente no dejó un comentario.

sarah C. 
Clasificación:
1.0

Lots of joking around at this location nice people but the equipment I asked for was not in the truck when I arrived at my moving site. The second the truck engine overheated leaving me stranded on the side of 40 West for 3 and a hours because they couldn't get anyone there any sooner. The women on the phone with roadside assistance told me the truck would be towed to another uhaul location where someone would unload that truck and provide me with another one. When I got the the other location the young man (and I do mean young) informed me I would have to call a moving company to unload the old truck contents to the new truck at my own expense because and I quote “it's just to much of a liability for us.” As this was a Sunday, I asked to speak the young man's boss. The District Manager Aaron, would not speak to me because I was yelling at him, (not enough sensitivity training if you ask me). This interruption took 5 hours out of my day. I frinally gave up and called someone to unload/ reload the truck and yes I had to pay them. I got the keys from the young man for the new truck and the gas hand was on “E” when I told the young people working there it was on E their response was well go put gas in it. UHaul is a joke in my opinion and I will make certain my friends and family hear this story over and over again.

Rhiannon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald L. 
Clasificación:
5.0

The employees at the Knoxville location were incredibly helpful! After our poor pickup experience, the guys here restored our faith in Uhaul and were so apologetic for the way we were treated earlier. Thank you, Knoxville, for your kindness and understanding.

Marshall W. 
Clasificación:
5.0

Great service

Cathrine Z. 
Clasificación:
5.0

Appreciated the professional and friendly staff.

Lori M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
3.0

Headlights needed adjustment, driver side was way too high was effective at all.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tahir M. 
Clasificación:
3.0

Only one counter person, so customers were backed up. Need more help.

Roger H. 
Clasificación:
5.0

Service was great and quick. Toma is super helpful and was awesome. Great location.

John B. 
Clasificación:
5.0

Super friendly and helpful, performed whole transaction electronically…awesome!

Bill L. 
Clasificación:
3.0

I have problem using your UHaul Share 24/7 app. The system is slow and not responsive. I end up having to have a staff to check me out when I return the equipment. Also, I have to call customer services before I can see my final receipt of my charge. but the staff at the location is very helpful.

Jude L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M. 
Clasificación:
3.0

They did not show me which vehicle I had do I had to try a couple of them before I got mine and then I had to go back in and ask for the packing blankets I had paid for.

Mark P. 
Clasificación:
1.0

Ordered a dozen furniture pads and got to my moving location and found none in the truck.

Taylor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

Very quick and friendly. Attendant checked us in, unhooked us quickly. We didn't even get out of our vehicle.

Jamie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Graham N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy E. 
Clasificación:
5.0

This location was great. I returned the truck and got in and out with bo problems. They were extremely friendly and helpful.

jeff N. 
Clasificación:
4.0

The truck was not swept out. There was felt pieces on the flooring and it had a roof leak .

Pam T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

Great van, wonderfully helpful employees, great experience.

Julie B. 
Clasificación:
5.0

I wish I remembered the names of the employees at the UHaul location on Kingston Pike in Knoxville. They were extremely helpful and attentive for our rental!

lisa S. 
Clasificación:
4.0

After hours drop off so I can't really comment on the staff or location.

SAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Both guys who helped me were absolutely amazing and deserve to be thanked. I've had really bad experiences with UHaul in the past but this place put all my thoughts about U-Haul to ease. ¡Gracias!

Myah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

UZZY O. 
Clasificación:
5.0

The truck I rented has a slight pull to the right, but was otherwise in excellent condition.

Adrian V. 
Clasificación:
1.0

Even though posted signs invite you to wait for an employee to meet you and help you with returning equipment, nobody ever came out. I went inside, waited in line, handed over the keys and was assured the person would finish my check-in transaction and I could leave. FOUR HOURS later, the check-in was completed, which triggered an extra day of charges that I had to spend time disputing. On-line U-Haul support treated me as if I was playing a game or somehow trying to take advantage of them. Don't think I would make this my go-to location for renting in the future.

James C. 
Clasificación:
5.0

Very polite and helpful . Excellent customer service

Lisa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

Not a thing. Checkout was even faster than I expected.

Chuck S. 
Clasificación:
5.0

No change needed.

Thomas K. 
Clasificación:
5.0

went smooth and easy

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

john C. 
No se han enviado comentarios para esta ubicación.

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