Customer Reviews for U-Haul of West Side

7,155 reviews

101 63rd St   Des Moines, IA 50312
(S Of Grand)

(515) 277-7202

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(515) 277-7202

101 63rd St
Des Moines, IA 50312
(S Of Grand)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LAURA H. 
Rating:
4.0

Mobile checkin really doesn't alleviate much of the process at the store.

Gary B. 
Rating:
5.0

Very helpful no problems at all

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

Michelle G. 
Rating:
3.0

Customer did not leave a comment.

Barry O. 
Rating:
5.0

Appreciate the on-line process prior to rental. It shortened the time in getting me on the road.

JOEL O. 
Rating:
5.0

Super helpful and very knowledgeable. I'm a regular there and I let everybody I know they are the best

ANTHONY T. 
Rating:
5.0

I've rented from you guys like 6 or 8 times in the last 6 months and it has been great every time! You have helpful and nice people working for you

ANDREW K. 
Rating:
5.0

Pick-up was so quick and easy

JULIA M. 
Rating:
2.0

Waited forever for the employee to come inside only for him to help someone that wasn't there before me. Employee told me the truck is in the back of the parking lot. In the past it has always been pulled up in the front for me. Had to take the big cardboard advertisement sign out of the windshield. Return the truck same employee outside talking about let me check you out real quick. Cigarette hanging out of his mouth the whole time steps away from the propane tank where there are multiple signs saying no smoking. Very unprofessional visit with this experience.

Shannon S. 
Rating:
5.0

The staff were working extremely hard to take care of everyone swiftly. And they did it with kindness! Tough to do when there are many customers at same time. Kudos to Team Uhaul! Thank you.

VICKY F. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
5.0

The general manager here was fantastic to work with. The location is busy, but he was able to move through customers quickly.

KOSAL E. 
Rating:
3.0

The “use the app to check in the equipment or pay a previously undisclosed $20 convenience fee” is complete crap. I don't work for U-Haul.

IAN M. 
Rating:
3.0

Walked into a " hornets nest" with one guy yelling about a truck that was rented online,but the store said it was blowing black smoke out.There was one women eating her peanut butter cookie and in no hurry to help the 3 people in line.

DAVID O. 
Rating:
4.0

Customer did not leave a comment.

Marjorie S. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Everyone at this location is knowledgeable, helpful and pleasant to deal with. Well recommend.

MICHAEL O. 
Rating:
5.0

Keep up the good work

Dennis K. 
Rating:
5.0

Nothing. The manager and the young man who helped me with the truck couldn't of been nicer and more helpful. Great job, and this is why over the past 35 years I've always used this location.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
4.0

Friendly during trailer drop off and truck drop off. Even called us for items we left on the truck. Noticed we were charged a cleaning fee. This is disappointing since we absolutely scrubbed that filthy cab prior to our travels, during our travels, and prior to drop off. I guarantee no cleaning was necessary. Swept bed, gave back rental items and several boxes.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

I have yet to get my refund how long does it take ??

DAMARCUS W. 
Rating:
5.0

Customer did not leave a comment.

SYDNEY N. 
Rating:
5.0

Very good thanks

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

TRACEY K. 
Rating:
5.0

The people working there were wonderful & helpful!

THOMAS W. 
Rating:
4.0

The guy that runs this location is always top notch with his service and attitude. Did not catch his name but one of the reasons I have continued to use this location when renting equipment from uhaul in Des Moines.

JUSTIN G. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
3.0

Thae lady working was all by herself. She had a few returns ahead of me. I couldn't stay so she said to go ahead and would email me the final statement. Good experience.

Bruce T. 
Rating:
5.0

Both the Manger and the lady that helped me were very professional and did a great job. I would definitely recommend this location to everyone.

ADAM M. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW N. 
Rating:
2.0

Customer did not leave a comment.

MAYE H. 
Rating:
5.0

Kip was aweomse! Really helpful and could tell he cared and a hard worker.

Ali P. 
Rating:
3.0

Product was great and truck well maintained. The app would not let me load a picture for afterhours return. Spent 30 minutes, restart phone, restart app - it would not load. App needs MAJOR overhaul as this is now the second time that it will not work

ALLEN B. 
Rating:
5.0

Everything was great and Kip was a huge help loading my car and was a definite rockstar while I was there.

TREVOR B. 
Rating:
4.0

Customer did not leave a comment.

Douglas K. 
Rating:
3.0

The process is a little long and inventory doesn't seem to be kept up to date/hour but otherwise no issues or concerns.

Kathy J. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
1.0

Uhaul needs to improve the application for the after hours return of vehicles. I wasted over 2.5 hours of time trying to get the application to work for me. Possibly a written set of instructions for those who need to complete this action, especially those who have not experienced the issues. I have an LG cellphone. Looks like the system is written for IPhones but there are a lot of brands of cell phones out there... Mine is a "Smart" phone and not low end either. This part of the experience was horrible after the efforts move the item I rented the van to use to transport it.

CAROL C. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Need to keep someone in the office all the time to assist customers.

DANIEL E. 
Rating:
4.0

Customer did not leave a comment.

DENNIS F. 
Rating:
3.0

Waiting for half an hour to fill out the form online and get the key should change the system to speed up

TERRY K. 
Rating:
5.0

The online truck check out process was a challenge. The app didn't work right. When I returned the truck it kept telling me I was entering lower mileage than when I checked it out and wouldn't let me return the truck. So staff returned it for me. Otherwise, everything else went fine.

Stephen W. 
Rating:
1.0

What's purpose of online check in still have to go inside wait inline and not enough people to help you always line out door. And think it's stupid to charge a fuel fee when customer brings back like it was we put gas in it if that case then you need to do it yourself. Very unfriendly staff

bonnie K. 
Rating:
1.0

Stood in line over an hour to get reserved truck. Did all checkin online and still stood in line over an hour.

JODY B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Local location was very good. The u-hail computer system is a disaster and should be updated or replaced. Always takes 15 to 30 minutes to complete a simple task. Same experience, but worse, at other locations.

Donn J. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
3.0

Customer did not leave a comment.

Nathaniel R. 
Rating:
4.0

location was just on busy street with a median to cross traffic, staff was awesome though

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

Mitchell M. 
Rating:
1.0

I was over charged the rate I was quoted. No telephone support for questions. I was charged an extra day, even though the vehicle was returned on time. No one at front counter when vehicle was returned. I was on hold for 25 minutes just to speak with someone in the national call center to rectify the overcharge. Very dissatisfied!

BRADLEY K. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

ABDALLA A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
3.0

When we first booked in June through Waukee the UBox was not ready. My wife and my mother in law took a day off to pick this up first thing in the morning. There was no one with a CDL there to get it, the guy at the counter said come back in an hour. Cool, they come back in an hour and there is someone there loading semis with empty UBoxes and we again were told (this time they can hear the lady over the two way radio) when they have time they will do this. We told the person at the counter to cancel. After over an hour and a half on the phone I finally spoke to someone who confirmed with Gianni that one was available. Great. Call Wednesday morning to get it picked up for Thursday. They said all good. We get there and it's not ready at all. Someone has to go to Waukee to get a cover. It all started as a cluster and ended the same way .

Nic S. 
Rating:
5.0

Great staff. Always ready and helpful

ERIC D. 
Rating:
5.0

No changes

JERRY R. 
Rating:
1.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Carter W. 
Rating:
3.0

Was going to pay cash as told we would be able to when we brought back told us when we returned it we would not be able too. Was told we would receive a receipt later and still have not received it

RICHARD L. 
Rating:
2.0

The phone app had issues and had to go inside. Drop off took a long time due to understaffing. There was a line all the way out to the street.

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

When I dropped off the truck 2 people were waiting outside . Told me where to leave the truck . Came right over . Did there inspection etc. they were very friendly and professional .

JOHN C. 
Rating:
5.0

If drop off site is in a different location than the pick up site, make the customer aware of its ambiguities (can't enter into the location, so truck will be sitting on driveway off major highway)

Bonnie Y. 
Rating:
5.0

The service person was excellent

Paul E. 
Rating:
5.0

This team provides excellent customer service. Kip's service, recommendations, and communication is exceptional and appreciated. Thank you!

Lori D. 
Rating:
5.0

Nothing. It was great.

DANIEL D. 
Rating:
5.0

This is an awesome UHaul site. Everyone is super helpful and fast service is their focus.

Scott V. 
Rating:
5.0

The staff are exceptionally service oriented consistently going above and beyond with recommendations and clear communication. Thank you!

Lori D. 
Rating:
2.0

When took truck back man rude . Not sure why they charged me 9.60 i think it's stupid they charge you again just cause I moved it up an hour they charged me another 23 dollars

BONNIE K. 
Rating:
5.0

Fast, professional....great experience.

ALEX F. 
Rating:
3.0

Only thing I could say is the service was okay but when I ask for a dolly I did not have one in the back when I got to the location I called and they told me they would give me $50 off my bill I still haven't seen it yet but it's only been 2 days so no judgment on that part yet

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Great experience. Quick and easy pickup and drop off.

JUDITH H. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

WALTER W. 
Rating:
4.0

Customer did not leave a comment.

CIEL F. 
Rating:
5.0

Well run and organized

MATTHEW D. 
Rating:
1.0

Customer did not leave a comment.

AARON R. 
Rating:
5.0

Customer did not leave a comment.

Walker D. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Great job so happy with everything.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

DENISE B. 
Rating:
5.0

Cool

LIONEL G. 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD B. 
Rating:
5.0

I pre-signed up. it was not smooth, didn't really work. I went in and checked out as normal and they did a very good job. Ditch the smartphone stuff.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Kip did a great job. I had a blown fuse. He took the time to fix and get me going. I really appreciate it.

JESS M. 
No reviews have been submitted for this location.

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