U-Haul of West Side

6638 comentarios

101 63rd St   Des Moines, IA 50312
(S Of Grand)

(515) 277-7202

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(515) 277-7202

101 63rd St
Des Moines, IA 50312

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
1.0

El cliente no dejó un comentario.

MOLLIE B. 
Clasificación:
5.0

The service was awesome. The gentlemen were cool, efficient and professional.

JERRY T. 
Clasificación:
5.0

have someone available to check me in at return...just a wave of recognition would be enough

DIANNE L. 
Clasificación:
2.0

Truck reeked of cigarette smoke and inside of windshield had something spilled on it. Tire blew out on trailer also. Price didn't match estimate online.

CLAY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen H. 
Clasificación:
1.0

Slow service always. Even signed for everything online on app but still took an hour

LEIGHTON H. 
Clasificación:
5.0

Gianni was awesome as was the person who checked me back in in the evening. All was fast and convenient and friendly. Thanks much!!

TRICIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas F. 
Clasificación:
5.0

All of the staff that I interacted with were pleasant, friendly and very helpful! Great location to rent equipment from!!!

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aycin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

Agent who helped me at pick up and return was helpful, pleasant and professional.

Carrie A. 
Clasificación:
4.0

Added "Rental Surcharge" costs not shown on original online application are just a dis-service to customers! The truck worked well, but quite noisey at high speeds. You can't even hear the radio.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette D. 
Clasificación:
5.0

The technician who assisted me was very knowledgeable and very patient throughout the whole process. He displayed great customer service.

LEIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shalon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
5.0

Always a pleasant experience due to your staff; however, the packaging peanuts were not available.

DENNIS J. 
Clasificación:
5.0

There were problems I think system wide with paying for rental. Could not use credit card, debit card, or a check. Had to go to an ATM to get cash to pay for rental. It is an inconvenience but location had no control over it.

MASON J. 
Clasificación:
3.0

As I got in the truck to drive away, the low tire pressure came on saying a rear tire needed air. Long story short- drove back to dealer, employee tried hard on cold day to fill but didn't have equipment that worked. Ended up driving another 100 miles with low tire light on. Seems like there's always a hiccup with U Haul.

Dennis J. 
Clasificación:
5.0

The guy working the counter was great....really appreciate his assistance.

JASON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

marty F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean L. 
Clasificación:
5.0

There was no wait!! The staff was friendly and informed.

heather M. 
Clasificación:
5.0

The staff is always super friendly, positive, and very helpful. They try very hard to make it an easy, fast experience for me.

Mary Lou W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
5.0

Pleasant interaction with Gianni.

Denise D. 
Clasificación:
4.0

Team was super helpful

ROSS P. 
Clasificación:
5.0

U haul made a very bad day good for me!

MARY B. 
Clasificación:
5.0

I was lucky enough to take the rental van out on its maiden voyage. It doesn't get any better than that!

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN L. 
Clasificación:
5.0

Looked to be short staffed but the guy behind the counter was working hard.

DAVID H. 
Clasificación:
5.0

Great service overall and I was very impressed

TODD B. 
Clasificación:
4.0

Late delivery (5 hours) due to late incoming. Gianni was great. Trailer was covered in snow so no idea of cleanliness. After we unloaded it appears it was pretty dirty inside and there was a desk chair mat left by previous renter. Overall for the rental got the job done but service was rough.

Michael D. 
Clasificación:
1.0

You can read my review and see what we went through and don't ever put another customer through this. You get paid very well for the rental of your trucks and people expect the service that they are told they will receive.

Bob H. 
Clasificación:
5.0

Friendly helpful staff both when picking up and dropping off

EMILEE S. 
Clasificación:
5.0

Great service and fast!

Stephen T. 
Clasificación:
5.0

The man at the counter was really great... he seemed to genuinely want to help customers. I had a fuse blown on my lights, and he helped me get it fixed, so I could get on the road. Very helpful... I'd definitely rent from there again.

Gregory G. 
Clasificación:
4.0

Staff their were excellent!

Daniel H. 
Clasificación:
5.0

awesome

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN I. 
Clasificación:
4.0

Better customer service, I was specifically told I would be able to pick up locally and the day before I got a call that the nearest location was an hour and a half away which added a three hour drive the day before I moved... plus I was charged extra for the extra mileage of driving that far away to get the truck

Victor N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN J. 
Clasificación:
5.0

Thank you!! The gentleman working was very professional and deserves to be treated well by the company!

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MJ S. 
Clasificación:
5.0

Both personnel and equipment were excellent. Good experience with U-haul.

LINDA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERICH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
5.0

Nada

JOYCE J. 
Clasificación:
5.0

The parking lot is not well marked. Refund my deposit timely.

AMANDA B. 
Clasificación:
3.0

Again the original drop off was changed which wasn't as convenient but not all that far away so it was doable, but I'm wondering if the reason was the same as the pick up?? If so, that should be made clear from the git-go.

Dyann B. 
Clasificación:
5.0

Equipment was ready and waiting when we arrived. Staff was knowledgable, efficient and friendly. Drop-off was smooth and quick. Would highly recommend.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH K. 
Clasificación:
5.0

I always choose this location because of their inventory and great customer service.

David T. 
Clasificación:
2.0

I was mislead and was not told in town prices meant you needed to drop off at original pick up location. I am very angry that I was not made aware of that and instead of $30 inlaid $140. Also the gas tank was NOT FULL.

ARIELLA J. 
Clasificación:
2.0

The truck needed power steering fluid, the brakes stuck all the time and I found drug pipe under the seat. Being on probation, if

Eugene M. 
Clasificación:
1.0

I did not order nor did I use the 2wheeler nor the blankets and the customer service agent said we would not be charged for them but then we were. So I am very unhappy about being lied to and then charged an extra 30 dollars for services and products I never used. I will probably not use u-haul again because of this. 30 dollars is a lot when you have tons of moving expenses to begin with, everything adds up.

CHARLES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
5.0

All employees super nice, polite and helpful

CAROLYN T. 
Clasificación:
5.0

All Staffa in this location are very kind and professional. They do really good job

JUHONG J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
4.0

Surprised it would be rented with the loose floor panel in back. We avoided as much as we could but almost fell several times.

Dane A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

Great experience at check in and return. Employee Cesar Cruz Bernal was one of the most professional personnel ok n I have dealt with in a long time.

Ricky R. 
Clasificación:
5.0

This location has an excellent staff and always willing to go the extra mile. Friendly and courteous must be their motto because they deliver it every time. The trucks are always easy to drive and in good repair and it takes regular unleaded fuel, not diesel. I choose this location whenever I need a rented truck for moving or other tasks. This location is always my first choice! Next time, make sure the windshield is cleaned; mine was really dirty, even for a very short trip.

Beatrice V. 
Clasificación:
5.0

The people were knowledgeable and very helpful. Terrific staff. The trailer had a leak that we discovered after driving through a day of rain.

STEPHEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance C. 
Clasificación:
5.0

Can't think of a single thing. Outstanding experience! Easy to sign up, all four staff members we're courteous, friendly, knowledgeable and professional. Van was clean and easy to drive.

SHARON N. 
Clasificación:
4.0

I had a good experience from picking up the U-Haul truck to dropping it off. Employees were friendly and efficient. I will use this location again.

MICHELE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
5.0

All the young men I dealt with are hires U - Haul should be proud of.

ROBERT S. 
Clasificación:
5.0

If you can leave a cash deposit you should be told it's ok I ended up using cc and really didn't want to

JEFFERY E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
5.0

Great service with friendly employees

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Gianni was prompt & courteous, a great place, this was my second visit in less than a month & I would not hesitate to use again!

JIM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MOLLEE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY B. 
Clasificación:
4.0

There were some computer problems that caused some delays but the tech helping us worked through it or rather around it. Great job. Otherwise... all other aspects of the pickup were as expected.

CLAY M. 
Clasificación:
5.0

Stop snowing in October😎

CURTIS A. 
Clasificación:
3.0

U-haul helpers did not show up! They turned off their phone service on our move day. Never use a and d movers ever!

JIMMY LEE H. 
Clasificación:
5.0

Gianni was a huge help. Great customer service.

Crystal T.  |  Overall Experience 
Clasificación:
3.0

Our Ubox wasn’t ready to unpack though we were told it would be, however the employee unloaded it from the carton for us while we waited which was much appreciated.

Stephanie P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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