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MATTHEW B.Customer Reviews for U-Haul of West Side
Testimonials From Recent Customers
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In this inclement weather there is really nothing that will stay clean. It was great.
MARGO N.Wish I could remember the gentleman's name, have worked with him a few times and he is a delight. Calls the pickup truck a pick'm-up truck if that helps narrow it down. Give that guy a bonus. Super friendly and helpful.
john P.Gianni was super courteous and did a great job of explaining the whole process. Only thing that would have been helpful was to add hours needed in 30 min increments when reserving.
Brett E.Trailer was dirty inside and out. Customer service was good.
NICOLAS H.When we picked up and dropped off, the clerk was by himself and was very busy. Throughout he was patient, knowledgeable and helpful. That guy needs a raise for doing all that by himself and still being polite to some not so patient customers.
MICHELLE Y.More staff will provide quicker service.
KIM S.Staff was very friendly and helpful
Tim M.Good service.
HANNAH Y.Staff was friendly, knowledgeable, and helpful with the trailer rental process.
WHITNEY S.The owner/manager was very helpful (on Christmas eve) to get me the right equipment and get me on my way quickly. He also processed the checkout for me 15 minutes after hours. All went very smoothly!
SCOTT O.Your staff needs to be trained!! I was told 3 different things on reserving truck, upon pick up and when I returned the truck. I was told I would be charged one price and I was charged twice!!!! I don't ever plan on using uhaul ever again!!!
JACKI S.Only drove 27 miles, but was charged for 75 miles. The store employee said I would need to contact customer service for a refund. I sent an email and never received a response.
JOSHUA W.Truck smelled like weed. Was charged for insurance. Even though i declined it. I was charged for gas. Even though it was fill up to exactly where it was when picked up. Ao coat me an extra 100. Not ok. But call them. You get nothing but put on hold.
JAMES M.Would just like to compliment Gianni Gibbs who helped us with the check out process. He was friendly, efficient and gave us clear directions on what to do when returning the trailer.
ERIC V.Good customer service. Staff was great
Stewart H.Just seemed very unappealing and staff was not exactly the most courteous.
Ojas G.Great fast service.
MIRVET I.24/7 check in did not work on my phone. I could not upload photos. This type of check in check out places too much of a burden on customers. I arrived at the store with my rental 1/2 hour after the store closed. The employee was still at the store and was rude to me. I will never use Uhaul again.
John T.Nothing, I dropped off after hours, no feedback on location or staff.
Brian P.Busy, only 1 guy working but my drop off was handled quickly
Cade W.Dropping off the truck was crazy. The lady working the front desk couldn't bother to get off the phone to answer questions she told me “ just return it on the app†umm ok. But it wouldn't let me and she acted like I was inconveniencing her.
ALAN B.Great crew! Highly motivated! They are probably earning competitive wages between $15-$20!! Great job!!
ERIC D.Owner was great, very helpful. Great customer service.
Kathleen M.Kip Reed provided outstanding customer service and made my experience amazing. I will only be using this uhaul store moving forwarded. He made sure I was taken care of and was super knowledgeable in everything. I vote him employee of the year! This is my second time using this uhaul and I will be coming back!
Grant P.Could use more people working. only one person there and they seemed overwhelmed but they had a good attitude and took care of their customers.
KEVIN B.Mobile checkin really doesn't alleviate much of the process at the store.
Gary B.Very helpful no problems at all
JERRY H.Appreciate the on-line process prior to rental. It shortened the time in getting me on the road.
JOEL O.Super helpful and very knowledgeable. I'm a regular there and I let everybody I know they are the best
ANTHONY T.I've rented from you guys like 6 or 8 times in the last 6 months and it has been great every time! You have helpful and nice people working for you
ANDREW K.Pick-up was so quick and easy
JULIA M.Waited forever for the employee to come inside only for him to help someone that wasn't there before me. Employee told me the truck is in the back of the parking lot. In the past it has always been pulled up in the front for me. Had to take the big cardboard advertisement sign out of the windshield. Return the truck same employee outside talking about let me check you out real quick. Cigarette hanging out of his mouth the whole time steps away from the propane tank where there are multiple signs saying no smoking. Very unprofessional visit with this experience.
Shannon S.The staff were working extremely hard to take care of everyone swiftly. And they did it with kindness! Tough to do when there are many customers at same time. Kudos to Team Uhaul! Thank you.
VICKY F.The general manager here was fantastic to work with. The location is busy, but he was able to move through customers quickly.
KOSAL E.The “use the app to check in the equipment or pay a previously undisclosed $20 convenience fee†is complete crap. I don't work for U-Haul.
IAN M.Walked into a " hornets nest" with one guy yelling about a truck that was rented online,but the store said it was blowing black smoke out.There was one women eating her peanut butter cookie and in no hurry to help the 3 people in line.
DAVID O.Everyone at this location is knowledgeable, helpful and pleasant to deal with. Well recommend.
MICHAEL O.Keep up the good work
Dennis K.Nothing. The manager and the young man who helped me with the truck couldn't of been nicer and more helpful. Great job, and this is why over the past 35 years I've always used this location.
Dennis A.Friendly during trailer drop off and truck drop off. Even called us for items we left on the truck. Noticed we were charged a cleaning fee. This is disappointing since we absolutely scrubbed that filthy cab prior to our travels, during our travels, and prior to drop off. I guarantee no cleaning was necessary. Swept bed, gave back rental items and several boxes.
Margaret D.I have yet to get my refund how long does it take ??
DAMARCUS W.Very good thanks
DANIEL C.The people working there were wonderful & helpful!
THOMAS W.The guy that runs this location is always top notch with his service and attitude. Did not catch his name but one of the reasons I have continued to use this location when renting equipment from uhaul in Des Moines.
JUSTIN G.Thae lady working was all by herself. She had a few returns ahead of me. I couldn't stay so she said to go ahead and would email me the final statement. Good experience.
Bruce T.Both the Manger and the lady that helped me were very professional and did a great job. I would definitely recommend this location to everyone.
ADAM M.Kip was aweomse! Really helpful and could tell he cared and a hard worker.
Ali P.Product was great and truck well maintained. The app would not let me load a picture for afterhours return. Spent 30 minutes, restart phone, restart app - it would not load. App needs MAJOR overhaul as this is now the second time that it will not work
ALLEN B.Everything was great and Kip was a huge help loading my car and was a definite rockstar while I was there.
TREVOR B.The process is a little long and inventory doesn't seem to be kept up to date/hour but otherwise no issues or concerns.
Kathy J.