1. When scheduling the 24/7 pickup, the website had the wrong address for this location. They had recently moved. 2. When checking in online, the app could not confirm I was at the right address. 3. The location employees informed me that they do not offer 24/7 service. I had not received any communication about this. If I had arrived later, I would not have been able to pick up the truck which would have been a serious inconvenience. 4. Since they didn't offer 24 hour service, I couldn't drop off the truck that same night. I had to wait until the store opened the next morning. That was a major hassle. 5. In spite of all that, the actual experience working with the staff and checking out and back in was pleasant. 6. My experience with the truck itself was great. Bottom line: Get the app synced up with the real life location address and services. And contact the customer if needed to avoid inconveniences.Paul P.
Customer Reviews for U-Haul of West Side
Des Moines, IA 50265
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Chris P.
Needs better staff. They didn't ask me if I wanted coverage or not then proceeded to lie and say that they can't remove it. They took $14 from me.Cheyenne A.
When one pulls in off of Railroad to Fuller Dr, the office of UHaul is right there in a strip mall, but no sign visible like other bussiness in that area. The sign should be in large letters above the door.margaret G.
You guys overcharged me for an error on your end. Lady that called us about the error was rude.Dean R.
Office was at the opposite side of the building from the pickup and drop-off location.Dann S.
El cliente no dejó un comentario.David U.
The service was good despite the temporary locatioyScott F.
when i have a hard tiam l, like moving uhual make me easy.David L.
Excellent service. I was upgraded to a better rental for my need. I fully understood how to use the rental as well before I left from his instructions.Josh A.
El cliente no dejó un comentario.Logan H.
El cliente no dejó un comentario.David D.
GPS directions took me to the wrong locationRich S.
Website was having issues to where I could not properly return the trailer. Not sure if that was controllable, but when attempting to call the Uhaul number, I was told the wait time was over an hour. May have been higher volume due to site issues...just would not have been good if needing roadside assistance and needed to wait that long. Not a complaint...just feedback.Mathew M.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.Sarah H.
El cliente no dejó un comentario.Tammie J.
Very satisfied with the customer service and the truck that I rented. All around A+.Danny M.
Excellent equipment and experience as employees were friendly and helpful!dale B.
El cliente no dejó un comentario.Ron B.
El cliente no dejó un comentario.Josh J.
Gianni was excellent!Amy O.
WDM and DM need to slow the traffic down north-south on 63rd. That's not on you!Kenneth T.
El cliente no dejó un comentario.KARINNE M.
only had one worker, had to wait 20 minutes while they severed 3 other customers. who was very professional same with the person I dropped of the trailer to.DANIEL C.
I was made to believe that it would take 12 gallons to fill the tank and I put in 12 gallons per the instructions. I over filled the tank based on this costing my atleast $20. I paid $104 to drive literally the worst uhaul I've ever driven in. I felt like it was going to break down on the side of the road. Terrible experience. Going to Penske next time.JOSEPH L.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.KYLE B.
El cliente no dejó un comentario.Guy T.
The location was fine but there was a serious problem with the truck itself, either a failing electrical switch that turned on an alarm siren or a loud resonant wind leak in a door seal on passenger sideRobert M.
Every experience I've had with U-Haul (2 different locations) has not been very positive. There is never enough staff working there to get in and out in a timely manner. If the app would have worked properly my experience might have been better. The app told me one vehicle and then when I got to confirming pictures and mileage it didn't match the vehicle I was given. The app wouldn't let me proceed so I had to go into the store and wait 15+ minutes so I could work through the issue with the attendant. At that time we figured out the vehicle it was saying in the app was different than the one at the beginning of the check-in process, so that's why the mileage didn't match. All in all it took me about 40 minutes to get on my way. Drop-off went more smoothly using the app but there were multiple vehicles in the drop-off lane backed up almost to the road so it was a little stressful.Jessalyn S.
We switched locations to pick up because the one we reserved didn't have all of the stuff we reserved Then we went to second location and they didn't have two of the items we needed- The people were accommodating but I'd we would have known the items weren't available we could have been more prepared-Dan F.
I couldn't not get the drop off feature to work so got charged an extra day. DisappointingDean R.
Have more than one person in the store during peak return hours!David E.
I think the truck was missing the catalytic converter - not U Haul's fault, but it was extremely loud. Otherwise worked well . Self check in at the end did NOT work, I got to the step where I was supposed to take a photo of the odometer and that didn't work at all, so someone at the location had to help.Mark B.
El cliente no dejó un comentario.Jim C.
El cliente no dejó un comentario.terry A.
To hard to get in from the streetJason P.
The associate was more than helpful.Timothy C.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.Nancy M.
overall experience was great Employees explained everything very well & we were very satisfied with renting the trailerJohn G.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Joshua S.
Your store employee, Gianni Gibbs, was very easy to work with. He was the only employee there and had his hands full with taking care of everything but he handled it all very professionally.Rita L.
Y'all charge me for 2 day and i only had for 1Dominique D.
I reserved a 6x12 trailer at the waukee location, but had to go across town to 63rd at to pick up. Also we did not receive the dolly or blankets that were reserved and paid forKady G.
El cliente no dejó un comentario.Andrew K.
Excellent customer serviceChristopher C.
U-haul app would not allow the upload of the odometer/fuel photos. Had to go to the <-haul website on my phone to complete drop-off.Justin G.
El cliente no dejó un comentario.joe K.
Fantastic selection of vehicles and trailers. Staff super helpful. The design of the location makes for easy pick up and drop off.Mark H.
El cliente no dejó un comentario.selam S.
When I returned the trailer the attendant Giani discovered my headlights were not working through the trailer so he checked it out and found a blown fuse. Excellent service and great guy.Herb S.
Only problem was the app didn't work.Laurie Z.
El cliente no dejó un comentario.Katelyn C.
The poor guy there yesterday was working alone on a busy Sunday. He did a great job, given the circumstances but I had a significant wait picking up the truck and had to figure out how to do self check-in after moving all day because of all the returns ahead of me. This was 2 1/2 hours before closing...Dave N.
Very easy drop off with fast service!Jon C.
El cliente no dejó un comentario.Scott G.
El cliente no dejó un comentario.peggy C.
The location did not have the pickup I reserved. They must not have had a van as well, since I was given a 10 foot truck. The problem with the truck is I knocked my back out of place getting in and out of the truck. Not a good experience. In addition, if you need another contact person on the reservation, please ask for it when a person makes the reservation. Springing surprises when you go to pick up the vehicle isn't pleasant.Leon B.
The personnel I worked with to reserve the 10' rental truck were extremely helpful and polite. I was renting the truck for my sister and brother-in-law to take furniture from Des Moines, in central Iowa, to their home in eastern Iowa. They hung in there with me and everything worked out smoothly.Darlene C.
Could not be betterRobert S.
El cliente no dejó un comentario.Frank B.
El cliente no dejó un comentario.SHELBY A.
They didn't even know that my vehicle was returned Sat afternoon. Received a call on Monday and they even charged me for an extra day! I called, left a msg for a return call, when I got a callback,(at 7pm) was on hold immediately (5min) and then I got a msg that they would not reach me.Tammy G.
The employees working at the time of my rental pickup/ drop off was extremely professional and helpful.Joshua B.
El cliente no dejó un comentario.MICHAEL M.
Pink trucks!James S.
El cliente no dejó un comentario.Alicia B.
El cliente no dejó un comentario.Carlos S.
El cliente no dejó un comentario.Gary O.
Need a bigger lot.ALBERT B.
El cliente no dejó un comentario.Dustin S.
I was not there physically my grandson was broken down and his friend got him home safely thank you so very much for letting me rent this from another state to help him get home your place went above and beyond to do this no improvement is necessary thank you again sincerely Susan GladuSusan G.
El cliente no dejó un comentario.Roy B.
El cliente no dejó un comentario.ovet L.
El cliente no dejó un comentario.Ronald Wayne S.
El cliente no dejó un comentario.Elena D.
El cliente no dejó un comentario.Mark G.
Give a break on bring it back earlymary C.
The employees here are friendly, helpful and got me out and rolling quickly! GraciasDAVID B.
Procedure not user friendly. Ghetto customer service.richard C.
El cliente no dejó un comentario.Elizabeth J.
Everything went smooth.Harold D.
Lower the cost some, especially while the gas prices are so highCheryl F.
Your customer service guy was wonderful, patient and thorough---the truck was OLD OLD (but clean), and the transmission sounded like it was about to FALL OUT !! Growling, loud and uncertain. Also the side mirrors were very difficult to move into the correct position to be able to see if vehicles were passing on the passenger side. Otherwise all was mangeable for a 75 y/o.--me.John D.
Great! Friendly and fast! PerfectAMY S.
El cliente no dejó un comentario.PATRICK L.
Saw the sign to drop off equipment but didn't know what to do so I went in and just waited.Adam K.
Easy all the way thruDave C.
El cliente no dejó un comentario.Ashley V.
No commentsNdayisaba E.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Sean H.
Employees were very friendly!Phillip H.
The street/road that this is located is quite busy. The people were helpful on giving me an alternate route so I did not have to deal with traffic so much.Dirk Z.
El cliente no dejó un comentario.Jeff T.
El cliente no dejó un comentario.Kirk B.
El cliente no dejó un comentario.TODD K.
Gianni was a huge help. Great customer service.Crystal T. | Overall Experience
Our Ubox wasn’t ready to unpack though we were told it would be, however the employee unloaded it from the carton for us while we waited which was much appreciated.Stephanie P. | Overall Experience
Servicios adicionales en esta ubicación
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