Customer Reviews for U-Haul of West Side

7,082 comentarios

101 63rd St   Des Moines, IA 50312
(S Of Grand)

(515) 277-7202

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(515) 277-7202

101 63rd St
Des Moines, IA 50312
(S Of Grand)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
5.0

When I dropped off the truck 2 people were waiting outside . Told me where to leave the truck . Came right over . Did there inspection etc. they were very friendly and professional .

JOHN C. 
Clasificación:
5.0

If drop off site is in a different location than the pick up site, make the customer aware of its ambiguities (can't enter into the location, so truck will be sitting on driveway off major highway)

Bonnie Y. 
Clasificación:
5.0

The service person was excellent

Paul E. 
Clasificación:
5.0

This team provides excellent customer service. Kip's service, recommendations, and communication is exceptional and appreciated. ¡Gracias!

Lori D. 
Clasificación:
5.0

Nothing. It was great.

DANIEL D. 
Clasificación:
5.0

This is an awesome UHaul site. Everyone is super helpful and fast service is their focus.

Scott V. 
Clasificación:
5.0

The staff are exceptionally service oriented consistently going above and beyond with recommendations and clear communication. ¡Gracias!

Lori D. 
Clasificación:
2.0

When took truck back man rude . Not sure why they charged me 9.60 i think it's stupid they charge you again just cause I moved it up an hour they charged me another 23 dollars

BONNIE K. 
Clasificación:
5.0

Fast, professional....great experience.

ALEX F. 
Clasificación:
3.0

Only thing I could say is the service was okay but when I ask for a dolly I did not have one in the back when I got to the location I called and they told me they would give me $50 off my bill I still haven't seen it yet but it's only been 2 days so no judgment on that part yet

MICHAEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Great experience. Quick and easy pickup and drop off.

JUDITH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WALTER W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CIEL F. 
Clasificación:
5.0

Well run and organized

MATTHEW D. 
Clasificación:
1.0

El cliente no dejó un comentario.

AARON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walker D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald G. 
Clasificación:
5.0

Great job so happy with everything.

THOMAS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENISE B. 
Clasificación:
5.0

Cool

LIONEL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLIFFORD B. 
Clasificación:
5.0

I pre-signed up. it was not smooth, didn't really work. I went in and checked out as normal and they did a very good job. Ditch the smartphone stuff.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Kip did a great job. I had a blown fuse. He took the time to fix and get me going. I really appreciate it.

JESS M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JESSE B. 
Clasificación:
4.0

The guy who waited on me had a great attitude. Very outgoing and quick service

JOHN M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kristine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla H. 
Clasificación:
5.0

Love working with U-Haul always on top of things

Franklin D. 
Clasificación:
4.0

We lost our garage remote and need this location to help us in finding it. We left it in the truck. Getting a hold of someone to look has been very frustrating.

DONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE V. 
Clasificación:
4.0

The online app is a little hard to use and also failed during upload. It also did not find the location when trying to check the van back in so we had to come back an hour later to check in in person. Other than issues with the app we had a good experience.

Kevin D. 
Clasificación:
5.0

Courteous and knowledgeable employees.

Vincent B. 
Clasificación:
1.0

Charged 20.00 for an after hours fee. My rental was returned at 7 a.m. just as stated on my contract. This location does not open until 9 a.m. on Sundays, the day i returned my rental. Will never rent from ANY u-haul location again. I tried calling the rental location and the automated system told me my wait time to speak to a human would be 19 minutes. U-haul is a rip off.

Steve B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
3.0

Guy at check in area less than helpful. Could barely look up to tell me to “use your app.” But he was a kid and bored.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEENAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
5.0

Very professional, thorough and helpful!

dean K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas V. 
Clasificación:
5.0

Pick up was easy, moving truck was in good condition & drop off was simple. Employees were helpful.

Rachel A. 
Clasificación:
3.0

I was not able to use the app to check in my vehicle at 11 p.m. I also sat on hold with customer service for almost 30 minutes until I finally hung up the phone. I am very disappointed in the app and the customer service support team. Other than that the location and the staff U-Haul in Des Moines Iowa we're very respectable thank you.

Teresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

Remind us to record the odometer reading when we turned in the vehicle, for our own protection. (I meant to, but forgot).

ANDREW K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER F. 
Clasificación:
5.0

Easy rental experience. Very efficient and professional.

MICHAEL H. 
Clasificación:
5.0

Everything was awesome. Great customer service!

DIANE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE C. 
Clasificación:
5.0

I was quoted online a certain price & also signed a contract for a certain price. However, the bill was higher than what I was quoted & signed for. Please advise.

Joseph G. 
Clasificación:
5.0

ND

Thomas S. 
Clasificación:
3.0

Did not have 20 ft truck we reserved, previous customer was late on return. Location only had 15 ft left. Would recommend you reach out to customer if reserved equip is not back 1 hr prior to reserved time, that way we could have checked to find different location availability. Also did not have hand truck and gave us appliance dolly in its place, ended up hand carrying all boxes up 3 flights of stairs. Please consult with customers, appliance carts do not work pulling boxes up stairs.

LISA H. 
Clasificación:
1.0

Despite filling up the gas tank to the appropriate level and being under miles, the guy who checked it in still charged me $9 bucks for gas. He refused to take it off--he read the mark on the contract differently and the highlighted gas range from the pickup location. I know absolutely that they aren't going to go put more gas in it--since they don't give you a truck with a full tank. So he ripped me off of $9. My suggestion: send the trucks full and require them to be filled on return, like all the rental cars I use during the year (which I use weekly for work, so I know how this works). In the meantime, I'm adding my 1-star review on Google to this location's already low Google review rating (wish I had looked at those ahead) and added a Swarm tip. I'll move on to Yelp next.

JOSEPH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
1.0

I had a reservation on Friday night. The person that hooked up the trailer was not in a good mood and broke my trailer plug and then told me that he wouldn't fix it, when it was perfectly working when I arrived. This was a borrowed vehicle now that I am responsible to fix. I am forced now to find another vehicle that causes me to much later getting the vehicle moved and all the help at both ends will be gone because it is 2 hours later getting things hooked up.

CLIFFORD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH L. 
Clasificación:
2.0

Had to refill gas several times the guy at business was rude

RICHARD L. 
Clasificación:
2.0

When someone reserves a dolly and packing blankets days in advance, they should get said dolly and blankets. Also when dropping of the Uhaul after hours, they should inform customers that there is a $20 "convenience" fee.

KEVIN M. 
Clasificación:
2.0

Same comment as above. I tried talking to a U Haul rep about extra mileage costs and that was impossible.

Kurt R. 
Clasificación:
5.0

Great customer service.

ALLAN S. 
Clasificación:
2.0

While everything looked swept out, it was obvious none wiped down the inside of the cab. With Covid that was rather disappointing. The online check in system apparently crashed when trying to check in. I never entered or got to view the mileage online to verify before taking the truck. The appliance dolly wasn't in the vehicle. Had I not checked, I would have ended up at the first location without one. The truck was also backed up into a dirt pile/brush so I had to pull it out before I could even open the gate to check to make sure I had the dolly in there. *While it was a pain to pick it up, it was easy to drop it off & the older guy working there was helpful.

Elizabeth C. 
Clasificación:
2.0

I was disappointed that they did not have the truck size we reserved, and were not give the $50 that the website guarantees if our reservation is not available. However, staff were friendly and as helpful as they could be given the circumstance.

NICHOLAS S. 
Clasificación:
5.0

5star

ABDALLA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay D. 
Clasificación:
1.0

Make sure u guys know what the hell u guys got goin on . Or hire someone who does !

MICHAEL R. 
Clasificación:
5.0

Nothing. The ability to pick up and drop off online was convenient.

Greg C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON S. 
Clasificación:
5.0

All the employees were 10/10, thank youuu!

HAILEY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
3.0

Inside of truck was clean, outside dirty. Key not in lock box. Had to aske them inside to find the key. Put me behind in check

Jon G. 
Clasificación:
4.0

24/7 pickup was a little confusing. Drop off was no problem. The truck interior had som spills on the seat and door. Don't know what it was. Steering wheel was sticky. But, it's a rental truck. It hauled what I needed hauled.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared H. 
Clasificación:
1.0

Very poor customer service

MICHAEL K. 
Clasificación:
5.0

Everything was great. Kip(?) I think his name wasâ€" was very accommodating even though there was a glitch in the system and my reservation never went through and the vehicle I selected wasn't available. He made sure to work hard to get me one on instant notice. Very friendly, efficient customer service and he also explained everything well in detail regarding the check in and out process, making sure I knew how the truck worked. Give him a raise please. The customer is always right !

Erica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD K. 
Clasificación:
5.0

Helpful staff that was very professional

Stephen Z. 
Clasificación:
1.0

Long wait line to get equipment. Staff seemed unfamiliar with systems to get things to work.

ANTHONY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
3.0

While the overall experience went well, there were a few hiccups with picking up our rental truck using the smartphone interface. The procedure did not go as I was informed it would go. It took twice as long to pick up the truck than I was told it would.

Jordan P. 
Clasificación:
5.0

We couldn't do the move without you...excellent!!!

REBECCA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND L. 
Clasificación:
5.0

The location only seem to have one staff person when I showed up, they were helping other customers but saw on the video camera when I walked in that I had brought in a trailer. The staff member was able to nicely multi task, ask me if I was dropping off and gave me some options as he was tied up. I used the Uhaul\share to do the drop off. While that makes things easy the past couple of times I have had issues trying to log into it from my phone. I eventually got it. I like this location, close enough to Drake U and usually has inventory.

PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
4.0

It was quick and efficient

SEAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY S. 
Clasificación:
2.0

This was not my usual experience here. The guy hooked me up to a trailer nad the driverside lights wouldn't work. After checking it he decided to swap me to a different trailer. The manager said he wanted to hook me back up again and try to fix it. He discovered there were several things wrong so we unhooked AGAIN and hooked me up to a different trailer and I was off. It took me more that half an hour to get out of there. NOT GOOD.

CHARLES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACK B. 
No se han enviado comentarios para esta ubicación.

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