U-Haul of VFW Parkway West Roxbury

4549 comentarios

1550 VFW   West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

(617) 323-5101

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(617) 323-5101

1550 VFW
West Roxbury, MA 02132
  • (Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)
    Driving directions

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Major S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliza P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVES A. 
Clasificación:
1.0

Unresponsive people

Zhylien I. 
Clasificación:
5.0

The manager Mr. Moody Jr. And the young gentleman who holds the closing shift didn't get his name made my first experience at UHaul amazing I was overwhelmed but they made it smooth and I want to truly thank them . Thank you Gentlemen your awesome!!!

Melissa C. 
Clasificación:
1.0

I believe it's the closest one to us. Not easy to get to. Not very appealing, feeling more like truck stop. The "office" looks more like a city storage room/closet. I suspect some people would not feel safe. On a positive note, the truck was clean, tank filled, ready to go, and performed well.

GLENN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN F. 
Clasificación:
5.0

Awesome service. Picking up the truck Sunday morning was very easy. Great service.

TYLER K. 
Clasificación:
3.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

Excellent customer care. However the Uhaul pickup truck reeked of cigarette smoke.

ERIC F. 
Clasificación:
5.0

Westbury location was a great place and the works there went above and beyond to help me with the issue at hand. Appreciate them.

Fenelix P. 
Clasificación:
5.0

Give the gentlemen that work there a raise. Unfortunately I am financially challenged at this point so I can't. Please recognize these gentlemen in some way as excellent perseverant, welcoming, professional representatives for UHAUL. Thank you for hiring the very best.

PAUL A. 
Clasificación:
5.0

Excellent and professional service from the staff. ¡Gracias!

Justin S. 
Clasificación:
5.0

All went well. Very efficient, friendly, and I received accurate info regarding pricing. ¡Gracias!

JOHN H. 
Clasificación:
5.0

Excellent customer service. Great Communications throughout rental process. Absolutely recommend without hesitation!

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel T. 
Clasificación:
5.0

The attendant was very courteous and helpful. He had the truck ready and was willing to explain how to operate the rear door and ramp as well as the vehicle.

ANA I. 
Clasificación:
3.0

The staff was great, the equipment was exactly what I expected, but I did not like that there was nowhere to leave my car for a couple of hours. This will negatively influence whether or not I rent from this location again.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Honey P. 
Clasificación:
5.0

The employees were professional and helpful.

GALE B. 
Clasificación:
5.0

Angel was very helpful

BRIDGET A. 
Clasificación:
5.0

Reserved online. Vehicle was clean and ready to go. We were on our way in under 10 minutes. Drop off was a breeze. In and out I. Under 5 minutes

Kazim O. 
Clasificación:
4.0

The counter rep was very helpful but now that i look at the paperwork, it says a mileage limit of 57?!?! How is that possible?!?!

Matthew L. 
Clasificación:
4.0

The man who assisted me, Andy Carr, was quite helpful and friendly.

Sean K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANNE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dontreal T. 
Clasificación:
3.0

This whole experience of reserving me a truck and it not being there... was a nightmare.

JUSTIN D. 
Clasificación:
5.0

Staff was knowledgeable, personable and helpful

Jill C. 
Clasificación:
3.0

Overall Way too expensive. Should not charge a $20 after hours drop off fee. That's crazy.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS G. 
Clasificación:
5.0

Staff were extremely helpful

Brenda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY J. 
Clasificación:
1.0

The greeter, Wanda, was rude. She spoke fast and was generally impatient and unwilling to help review the damage section which would not populate on my mobile device as she expected As I struggled to see this information and ask her to slow down with the rant about the process I raised my hand to instruct her to stop. At that point she said “I was dead to her and she would not talk to me anymore” there was another employee in the office during this time Chris who I asked if he heard this conversation he took it upon himself to direct me outside and personally walked around the truck reviewed each damage and it's cleanliness and told me that he would take care of things. In my business I deal with the public all the time this is no way to treat the public this should've never happened this Wanda should not be dealing with the public EVER.

jeffrey L. 
Clasificación:
5.0

I had a $13 “location fee” added to my bill that no one told me about. I was also over charged by mileage.

LINDSAY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAELMUYUN F. 
Clasificación:
1.0

i made reservation on line. i called after reservation was made asking the staff to please clean off all snow off vehicle. i called 24 hours prior to coming in. 7 INCHES OF SNOW EVERYWHERE ON VEHICLE. i arrived at 11. i was done showing my license and everything at 11:20. the time for the vehicle to be returned should have been 3 :20 and not 3pm. the woman was extremely rude. i wont do business here again.

kareem J. 
Clasificación:
3.0

Due to the fact it was snowing. I was at first unable to notice a crack in the windshield. Also having made a reservation months ago. I would have appreciated I haul making sure they had what I needed in the location of my choice

stephanie G. 
Clasificación:
5.0

I ordered online 2 dollies and 2 furniture dollies and although I was able to reserve online they did not have them in store.

RAMI H. 
Clasificación:
4.0

The engine was leaking oil. The roof leaked

SEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIELMAJID M. 
Clasificación:
5.0

Just keep this wonderful location! Staffed by extremely friendly and motivated people!

Lawrence B. 
Clasificación:
1.0

I received the truck with less than 1/8 of a tank of gasoline, with the "fuel light" on when I turned the truck on. I returned the truck with the same amount of fuel - 1/8 of a tank, the light on - and was charged $13.50 by UHaul for fuel. I tried to get this charge reversed from the person working at the desk - a gentleman named Jesus - and he could figure out how to reverse the charge. He told me he'd talk to his manager the following day and call me. He never called. I called UHaul the following day and they told me I had to work it out with the location I rented the truck from, and they put in a note for that location to call me. The location never called me. I don't think I will ever use UHaul again.

Charles C. 
Clasificación:
3.0

I felt the mobile app experience was onerous. It was challenging and took far longer than expected or seemed necessary. I understand the need for distanced transactions due to COVID, but this was difficult. Also, it did not negate the need for a representative interaction because we added on a dolly and furniture pads.

Chuck K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

allison K. 
Clasificación:
5.0

Pick-up of the vehicle was quick and easy (handled by Russo) and so was drop-off (handled by Wanda). We had an excellent vehicle (cargo van) for a week and finished our move easily.

MICHAEL L. 
Clasificación:
5.0

Exelente.

SHAIP K. 
Clasificación:
5.0

Customer service rep was excellent

JEFFREY H. 
Clasificación:
1.0

I will never ever visit this location again because the only employee in the store (Kevin) was not wearing a mask and refused to do so when asked. He did not even have a mask with him. This is totally unacceptable in the middle of a pandemic.

KELLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
5.0

Customer service was very professional and friendly will use Uhaul more often

LYDIA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIGFRIDO M. 
Clasificación:
4.0

Unfortunately the window was left down the night before and my passenger had to sit on a cold soggyish seat. I love uhaul!

FERNANDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seath N. 
Clasificación:
2.0

The gear shifter didn't line up with the indicator on the dash and the wheel was unbelievably loose.

CHRISTOPHER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanzhong G. 
Clasificación:
5.0

People at the West Roxbury Ma. Location are great

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD W. 
Clasificación:
3.0

One person working on her own. She was fine but overloaded. It was impossible to tell how long it would be before she could help. She was manning the phones, the register, and moving vehicles around in the lot. All by herself.

LEE C. 
Clasificación:
5.0

All was good. Thank you.

Justina A. 
Clasificación:
3.0

Make sure to double check that the van has everything the customer paid for.

NAYSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Didier W. 
Clasificación:
1.0

First Uhaul the location did not put key in the lockbox. We waited outside of the location for 45 minutes, after having been hung up on by customer service. Finally, we had a helpful rep answer and get us a new rental that night 10 miles away.. thank god... Voucher for $50 off due to poor experience was not accepted. Overall impression was bad and hopefully will not have to deal with Uhaul ever again.

David E. 
Clasificación:
2.0

I had to wait 45 minutes when picking up the vehicle, despite having a reservation. No appliance dolly was available (I had reserved one). The van had bits of broken glass on the cargo door steps.

JOSHUA M. 
Clasificación:
5.0

There was no parking for my own vehicle and I was told I would be towed if I did park on site so I would most likely NOT use this particular location in the future though the staff was friendly and helpful.

nelson S. 
Clasificación:
5.0

The guy there was super helpful and helped us sort out a refund for furniture pads that weren't provided at out pickup location

Zachary T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bing C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

Keep this very convenient location always with friendly helpful staff in operation! This is always my first choice when I need to rent moving equiptment or buy supplies, or recommend one to family or friends.

Lawrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN C. 
Clasificación:
2.0

My primary complaint is that I was unable to store my car there while renting their van. I was there by myself and had no ride. Why couldn't I park my car in the parking spot vacated when I rented the van? Secondly, the first van I was issued reeked of smoke. I had to go back to get another one. For these two reasons, I'll avoid this location in the future.

JASON A. 
Clasificación:
2.0

El cliente no dejó un comentario.

dorothea I. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDDY P. 
Clasificación:
5.0

Parking indicators

Neadson N. 
Clasificación:
5.0

Excellent Job .

SHAIP K. 
Clasificación:
3.0

Two issues, one with the location and one with billing. I was charged for 1.5 days (And 35 miles more than I used), when I only had the truck for 2 hours. Secondly, in the middle of a pandemic (and despite being required by law), none of the three employees I encountered were wearing face masks inside.

Joseph N. 
Clasificación:
2.0

Was only one service representative there on a busy Saturday morning. I spent more that one hour waiting in line just to pickup the keys from the truck, as the guy was busy serving other customers

Vladimir R. 
Clasificación:
1.0

El truck estaba demasiado sucio y el servicio mal se me cobro un seguro que yo pedi hice mi orden en. Linea y al llegar la. Persona que me. Atendio volvio hacer de nuevo la orden

jose orlando L. 
Clasificación:
5.0

Great folks too

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

janna A. 
Clasificación:
4.0

On Saturday morning more UHaul employees were needed to handle the line of customers. The gentleman who helped us was efficient and very pleasant but the line of customers was long.

sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter Z. 
Clasificación:
1.0

Disappointed is an understatement for this experience! There is an extreme lack of communication and customer service for UHaul. Our reservation was booked online, 2 weeks in advance and then 3 days before moving we were directed to a new location for pickup. On an already stressful moving day, changing uhaul pickup locations is absolutely a waste of time and added frustration. When we called to have the location adjusted, each person we spoke to blamed someone else, and not one person apologized to us. As a hospitality director for my professional career, some advice to your team is that a simple apology goes a long way!! On the day of pickup, there was tremendous confusion about how to pickup, where we could park our car while we picked up the truck and multiple forms of references and identification required, when this was never conveyed to us. I would strongly encourage your team to simplify this process. What is the point of an online check in, if this doesn't even same time or effort? Additionally, when we got the truck it had less than quarter of a tank of gas. Before we could even start driving (the now additional mileage due to location change on your teams end), we had to get gas. What an inconvenience! I would strongly encourage your department to look at the various teams in place and to work on a streamlining effort and I would highly suggest a customer service class or two! Needless to say, you will never see our business again

Kyle P. 
Clasificación:
5.0

is kind of short of staff.

ERNESTO S. 
Clasificación:
5.0

When I arrived the shop was professional even though it was a drop off mad house of renters coming an dropping an getting documents an leaving. It was business as usual at this popular rental spot I think because of the professionalism. Pretty wild considering Manny who was on point was new to the shop a recently hired after a long vacation. He gave great direction to an even newer hire treating his inexperience an questions with supportive help. I should be unhappy considering my rental went south an wasn't able to actually use the truck for moving my motorcycle cause I had no ramp. Oh well I will surely rent again. Thanks

DAVID B. 
Clasificación:
5.0

great customer service from George and especially Manny!

EILEEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY B. 
Clasificación:
2.0

Waited 45 minutes in line to get my truck. Agent had the nerve to suggest that because I was more than 15 minutes after my scheduled time of pick up,, that "he really didn't have to give me the rental". The lot was full of trucks! Truck's passenger side mirror was defective... i had to duct tape it to keep it from rotating.

Ryne J. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE B. 
Clasificación:
1.0

I didn't move out! Someone put in the system that I cleared out my U-box but I did not. I've been trying to figure out what is going on but have not received an answer.

Juliette L.  |  Overall Experience 
Clasificación:
5.0

I would definitely use this Uhaul again.

William D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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