Customer Reviews for U-Haul of Vestal

5,233 comentarios

3732 Vestal Pkwy E   Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

(607) 729-4951

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(607) 729-4951

3732 Vestal Pkwy E
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Rented several different size trucks over the course of 3 weeks. Each time I visited the location I was helped by Anthony & Christian. Both of these gentleman were very helpful and have a great customer service attitude!

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Very helpful and knowledgeable

Elisa G. 
Rating:
5.0

Very convivial

Douglas W. 
Rating:
4.0

Customer did not leave a comment.

Tim O. 
Rating:
5.0

Customer did not leave a comment.

Fred L. 
Rating:
5.0

Customer service rep was very knowledgeable and professional, no problems, great experience all around

Edwin M. 
Rating:
5.0

The guys were really friendly and helpful! Great experience, highly recommend this location!!

Marcy S. 
Rating:
5.0

Customer did not leave a comment.

Anna N. 
Rating:
5.0

Customer did not leave a comment.

Betty G. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
3.0

Customer did not leave a comment.

Sonia L. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

Santo D. 
Rating:
4.0

Customer did not leave a comment.

Carman G. 
Rating:
5.0

Both the people who checked me in and checked me out were fantastic, little trailer worked great!! Thanks and will be back next time I need it!

Debra B. 
Rating:
5.0

I've now rented trailers multiple times and even a truck, and each time Uhaul has worked out great. They've been fair priced, made the whole process easy and quick on both ends and very accommodating each time.

Devin Ashman M. 
Rating:
4.0

Ensure the trailer I rented is actually at that location

Zev B. 
Rating:
5.0

Improve the human factors on your website booking process.

JASONL G. 
Rating:
4.0

Capturing the front and back image of my Real ID drivers license was very bad, as well as requiring the name and phone number of a friend or relative. Very identity theft friendly and it makes no sense to need the back of my license.

John W. 
Rating:
5.0

Good to go !!!!!!

Jason S. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Great employees

Antonio W. 
Rating:
5.0

Online registration didn't work but overall the experience was great.

Dean R. 
Rating:
4.0

Appliance Dolly was rusting and paint chips were falling off and disintegrating all over my new apartment :(

Justin L. 
Rating:
5.0

Customer did not leave a comment.

sara K. 
Rating:
2.0

don't put the right information on the invoice at pick up, they ask me to return the vehicle with the same amount of gas,(standard procedure) they put ½ tank on the invoice but the truck has less than ½ tank at pick up. On the invoice at pick up said 18944 miles but the odometer read 18945.2 since you charge by the mile that's a ripoff.

Hernan M. 
Rating:
5.0

I don't usually respond to requests for comments however I would like to commend the crew at the facility in Vestal, New York for going out of their way to help me this past Friday. There was a late van return but they figured a way to get me set up. They did a good job.

Robert D. 
Rating:
5.0

Nothing as yet

Oswald F. 
Rating:
5.0

The ease of dropping off the moving truck

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Your communication with a human suck! All you get is a recording. The location phone number had me on hold for 45 minutes before I hung up. My husband has leukemia, and I am not supposed to be near people, I ended up going into the store.

Susan H. 
Rating:
5.0

Please fix your website so a reservation can be edited, the links just take you in circles. Repeated 15-20 minute wait time in phone queue seems excessive. In person service at Vestal location (Christian and Anthony) was excellent!

barb C. 
Rating:
5.0

Customer did not leave a comment.

Marc T. 
Rating:
5.0

this location is the best in the Binghamton Area.

Barbara Z. 
Rating:
5.0

Customer did not leave a comment.

Shayna C. 
Rating:
5.0

Excellent!

John F. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Anthony was cool. I did not get the truck back on schedule, but he was pleasant and professional with me. Thank you

Jerry M. 
Rating:
3.0

I rented an 8' pickup. Part way through my use of the vehicle the 'Low Oil' message came on. I still had good oil pressure and was able to complete my task, but things like this are disconcerting and point to poor maintenance of the vehicles. I am not happy about this and it will factor into my future decisions to rent - or NOT rent - from U-Haul.

Michael J. 
Rating:
5.0

No need for improvement. Excellent customer service.

John S. 
Rating:
5.0

Been renting for the last 5 years very friendly & convenient

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Ubaldo M. 
Rating:
5.0

Customer did not leave a comment.

Judith Z. 
Rating:
5.0

Very nice, friendly service!

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

jack R. 
Rating:
5.0

Customer did not leave a comment.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

jen U. 
Rating:
5.0

Customer did not leave a comment.

Catherine H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
5.0

Customer did not leave a comment.

Annette M. 
Rating:
2.0

Make sure the uhauls get back in time. We wasted many hours because we were given a small van instead of a truck and had to drive back and forth to uhaul to finally get a truck when one was available(and still wasnt the truck we orginally rented for). Made our moving out and into a new home 20mi away very difficult. And took much longer. Also the ridiculous fact that we were charged for the van. And was only given a small discount.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Eugene G. 
Rating:
3.0

Customer did not leave a comment.

Valerie B. 
Rating:
5.0

Customer did not leave a comment.

Joe J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

arthur C. 
Rating:
5.0

Customer did not leave a comment.

Karol R. 
Rating:
2.0

The gentleman that assisted was not friendly. When we dropped off we waited by the sign (that says wait) and finally went inside and he was sitting in his chair and not very helpful.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

Amie Y. 
Rating:
4.0

Trailer wiring had been pinched in the past and had not been replaced. This could cause non function on the road. Also could short causing blown vehicle fuses or possible vehicle wiring damage. One clerk at counter to reduce labor costs to corporate also results in delays and wasted time at the customer level.

John Q. 
Rating:
5.0

Awesome service. You won't be sorry.

Virginia S. 
Rating:
5.0

Customer did not leave a comment.

fred M. 
Rating:
1.0

Left a bag with money in it and it was gone

BIENVENIDO A. 
Rating:
5.0

Upset with the fact that we couldn't reach to let them know why we couldn't return the U-Haul due to the lock on our storage on Binghamton used customer service on line still have not received a call from upper management

Bernice G. 
Rating:
3.0

The person helping could have been friendlier. The bill changed from the website quote. The return time was shortened. If not for the convenient location, I don't expect this shop would stick around.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Patricia M. 
Rating:
4.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Kerry F. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Nothing. Staff were pleasant and helpful and the whole experience was smooth.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

kaylin B. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

This Vestal team is polite, fast, efficient and cooperative. They are everything you need and nothing that you don't.

John P. 
Rating:
5.0

N/A

John M. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Make it easier to obtain receipts. My receipt only showed $70 some charged to my credit card when in fact the charge was over $1,000 which showed paid but I need a receipt stating when I paid the $1,000. I requested a copy and the manager said that I have everyting that i needed and clearly this is not the case.

Clark H. 
Rating:
5.0

Customer did not leave a comment.

louis H. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
5.0

Made our move so easy. The staff were very friendly and helpful.

COURTNEY M. 
Rating:
5.0

Check engine 2 difference light on the car the car need service.

AHMED H. 
Rating:
5.0

Great experience. Rented from here twice in last 6 months and very friendly and helpful staff.

DAVID J. 
Rating:
5.0

I can't remember the black gentleman's name that helped me out but he went above and beyond. I was on crutches he was happy to hook everything up for me. The lights didn't work on the trailer so he called the manager out and they upgraded me to the next size up and then re hooked that one up. Friendly and courteous

HEATHERD L. 
Rating:
2.0

Paper work was all messed up to the point where the truck that was listed was different then the truck I was driving as well as the mileage and charged me like 700 for day and half

Geoffrey B. 
Rating:
5.0

The associates were very friendly & helpful. The van was spotless. Renting was a breeze!

James I. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

Staff were well informed and friendly. The entire rental process was very simple and user friendly.

Scott R. 
Rating:
5.0

The return person here is doing a terrific job.

David R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

My only issue is that I was told it would be a $47 hold on my card, I had $89 on the card so didn't bother transferring more money since I was told $47 at the desk. It ended up being $123 hold, causing an over draft, and then the next morning after the truck was returned the night before earlier than the return time I was charged an additional $83. Currently my account is negative $120. That is very concerning since I was told the charge would be approximately$48.00, more if I went over the miles or if it needed gas, which I refilled the gas I used. I'm waiting for the overdraft fees to hit, because now a $50 truck is going to end up costing me $200. I understand that there is a hold, but I'm confused about the second hold, and why it ended up being double the amount that I was quoted..

Jolene B. 
Rating:
5.0

Team was super friendly and helpful. I needed a truck last minute and Noah DuBuois was courteous and had me on the road in 10 minutes. I will go out of my way to rent from this location again.

Ruth H. 
Rating:
4.0

Customer did not leave a comment.

Anna H. 
No reviews have been submitted for this location.

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