Customer Reviews for U-Haul of Vestal

4872 comentarios

3732 Vestal Pkwy E   Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

(607) 729-4951

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(607) 729-4951

3732 Vestal Pkwy E
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

When I got there, they were ready for me and had me in and out in less than 10 minutes! ¡Gracias!

CHRISTIAN S. 
Clasificación:
5.0

Van was fine and staff was helpful !

NATHAN H. 
Clasificación:
2.0

Experience was ok. I got ripped off was given the van with less then a quarter of a tank, and i was supposed to be givena $9 gas discount and charged less. I still didnt get the discount and got charged extra.

SARA H. 
Clasificación:
5.0

Didn't have any issues with the rental van down or back. It ran good

dale G. 
Clasificación:
5.0

Employees at the location were all very courteous, friendly, and helpful. They should be commended for their customer service.

KEVIN L. 
Clasificación:
5.0

Have the truck ready in the original location

Katina G. 
Clasificación:
1.0

I was rented a truck with the gas BELOW what was stated and I was charge $55 plus a $35 service charge.. the truck was given to me on E I'm highly disappointed

Najah A. 
Clasificación:
5.0

The only thing I would suggest is not using scented cleaning products or air fresheners. There are people like me who are very allergic to these products and get sick from them. The truck had an overwhelming scent in it. I had to keep the windows open so I would not get sick.

THERESA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

not one thing! We were in and out in minutes, treated with courtesy and a big smile.

JAMES H. 
Clasificación:
3.0

Rented a vehicle for 3 weeks and on the last return date, I didn't get a chance to reach out days before as I had no phone service. I reached out to uhaul a few hours before it was due back and it was rented out. This left me with no vehicle as I've been waiting for my vehicle to fixed after a no fault accident. I would have thought I would have received a courtesy call to ensure I didn't need to rent again.

Lance D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
5.0

I was helped by the owner, and the process was very quick and easy. It took about 10 minutes to pickup my trailer.

Rocco E. 
Clasificación:
5.0

I had never used U-Haul and I was pleasantly surprised how easy it was! I was able to identify and reserve the truck online and checkin before arrival. When It was time to pick up in store I found the staff to be very pleasant and informative. The truck was beautifully maintained. When it was time to bring the vehicle back, I was shocked how quickly the team “checked me out” and adjusted the bill (estimated to actual mileage). The entire experience was EASY! frankly easier than tracking down a friend with a truck. I will certainly recommend to others and likely be back!

Tyme C. 
Clasificación:
4.0

Please advise. I was charged a $5 safe travel fee. What? From a consumer perspective, this looks like piling on. Perhaps I'm the one who should take advantage of my ability to return your vehicle undamaged. $5 to me? Your crew, though, was utterly professional and efficient - as always.

RICHARD S. 
Clasificación:
5.0

Great staff and always will to help. I changed my order and checked on it several times and always greeted by a smile and wildness to help. Great crew and service

Justin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine W. 
Clasificación:
5.0

Very fast and friendly.

BRIAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
5.0

The check engine light came on while in transit back to the store. The employee told me they just got the truck back from the shop too but evidently the issue wasn't resolved. Just thankful I made it back to the store! All in all a terrific experience with awesome employees at the Vestal, NY location.

DAVID M. 
Clasificación:
5.0

Ä° am very satisfied

YUSUF S. 
Clasificación:
5.0

Honestly these guys are so funny and helpful. It was raining and they were still awesome and quick to clean the truck to get it back into inventory. The name of the game is turn and burn with a happy customer for max profitability. Kudos to this location

Jeremy D. 
Clasificación:
5.0

Anthony was great , pleasure to work with

Robert O. 
Clasificación:
5.0

Pick up and drop off efficient and reasonably fast. Phone reservation, web alteration of reservation worked well. Very satisfied, this was the third time using a m/c trailer with no problems.

SETH S. 
Clasificación:
5.0

The return process was done in 2 minutes. very simple, quick, and easy.

JAMES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANN RENEE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William O. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven T. 
Clasificación:
3.0

Noah the employee helping us was great and did his best to keep up. He was the only employee to check in returning vehicles, work the counter and bring the vehicles out for the reservations, shame on management to have him be the only one doing this causing us to wait almost 30 minutes for our reservation and at least 3-4+ people behind me. Again Noah was doing everything he could to keep things going as fast as possible

Katherine W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

The time spent picking up and dropping off the rental was quick and efficient. Everyone I dealt with was friendly.

Patricia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve W. 
Clasificación:
5.0

Very easy process.

AMANDA R. 
Clasificación:
5.0

Very well run and efficient

CHRISTOPHER T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

The online return process was very frustrating. It might have taken me a half hour to complete the four steps due to the time it took to download each page.

Heather S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annmarie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fei C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANN F. 
Clasificación:
5.0

Noah and his staff are very good. Thank you.

JOSEPH C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Casey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNE C. 
Clasificación:
4.0

Advised that the AC would come on and off, and the the RPMs went to 6-8 while driving down hills. He did not offer credit or future credit off next rental.

Sean G. 
Clasificación:
2.0

We reserved a truck weeks ahead of time in person. When we went to pickup truck we were informed our truck was released to another customer because we had not picked up truck by 4pm...we told them we would be in before closing. The employee said he tried to call us several times and when asked what number he called said "I don't know, it's not in the notes" WE RECEIVED NO CALL!!!!! HAD TO TAKE A LARGER TRUCK AT HIGHER PRICE!!!

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTMICHAEL B. 
Clasificación:
5.0

People at the counter were great!

PETER F. 
Clasificación:
5.0

Having never rented from Uhaul I was pleasantly surprised with the service and efficiency the employees exhibited at this location. My rental was ready and clean for use at my scheduled pickup time. My charges were adjusted for the lower mileage use when I returned the truck. I would use this company and location again.

CHERYL M. 
Clasificación:
5.0

I totaled my car and needed a rental. I went to Hertz, Avis, Enterprise etc. Nobody had cars available. I know uhaul isn't necessarily in the car rental business, but that's what I used your pickup for. Thanks.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PABLO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEC W. 
Clasificación:
4.0

Allow soft top Jeep's to rent trailers. It's pretty sad that I have a jeep gladiator that can tow 7600 pounds but can't rent a trailer from uhaul

Jason W. 
Clasificación:
5.0

The ride was bumpy (probably to be expected with a 26 footer). Everything else was excellent. Christian, at the front desk for both pick-up and drop-off, is a great employee.

BRIAN K. 
Clasificación:
5.0

Quick in and out and very courteous staff.

Mark M. 
Clasificación:
5.0

Everything went very well, easy to use and the staff members were very helpful and nice!

Anthony B. 
Clasificación:
2.0

When i received my confirmation email there was no return time frame. I was charged additional day due to this. I show the rep the email and he did nothing. I have used this facility numerous times but will NEVER again! You lost a customer!!

SCOTT C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MADISON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richmond F. 
Clasificación:
5.0

Efficient and personable service.

Richard M. 
Clasificación:
4.0

I had questions on my bill and was waiting on hold for 22minutes and 37 seconds. No one ever picked up. Can't imagine that you'd be that busy on a Tuesday. I have rented vans from U-haul in Vestal 6 times in the past 6 months. Never had any additional random charges until today. $25 clean out bill. Why? I can't reach anyone to ask!

Frances C. 
Clasificación:
5.0

Thank you for being open on Sundays.

Michael-Rory H. 
Clasificación:
5.0

Noah and the other gentleman working that day were polite, respectful, and helpful.

Ritchie L. 
Clasificación:
5.0

Connect to a person when calling the store. It's very busy, which understandably, puts customer service over the phone on back burner, but redirecting to a service that connects to a human if a store employee isn't available would be helpful. Not everyone has unlimited internet access or ability to change reservation or give a heads up if running fifteen minutes late. In store, a grace period for return was given, but when running late driving vehicle back, I was unable to call ahead to notify. But it worked out in the end anyway. So I suppose it's not too big of an issue.

EVA W. 
Clasificación:
5.0

The place was great. The service was great. The vehicle was operable but old, but stable.

James C. 
Clasificación:
5.0

Super fast service

TIMOTHYLOCKE P. 
Clasificación:
5.0

Gas gauge reading on paperwork was way overstated.

Tom A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer N. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

Can't do any better

PAUL M. 
Clasificación:
5.0

Simple, easy and quick.....

LAWRENCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
5.0

Fix your call wait times at the corporate level. Never less than 45 minutes when I called.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDALAN L. 
Clasificación:
5.0

Great service as always . Favorite location !

Douglas R. 
Clasificación:
5.0

You don't need to improve anything. I'd like to take this comment's purpose to than two employees that helped me. I lost some personal items while I was at the counter, renting a 15" U-Truck. U-Haul Associate Noah Dubois and the manager of the site, notified me immediately, after I left those personal items behind. Please express my appreciation to them, for their caring about returning those items to me!! Thank you again! Rick White

Rick W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY C. 
Clasificación:
4.0

The return after hours process is not good. It's as if you want to make the online experience bad enough that people will pay $20 to have an employee check it in the next day.

BRUCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

Provide an email for customers so we don't wait on hold for an hour trying to reach someone to tell them we're going to pick up later than expected. Or a text to the facility so we can let them know right away that we'll be late.

Christina P. 
Clasificación:
5.0

Very friendly and professional service. I was in and out quickly. The prices were very reasonable.

JESSICA A. 
Clasificación:
5.0

great customer service from Jose and Christian- very pleased

Carman G. 
Clasificación:
5.0

Renting a 9' cargo van was super easy!! Did it all online and just picked it up at the time I requested.

Michael O. 
Clasificación:
1.0

I was charged for 950 miles when I only went just over 400. FIX THIS!!!!!!! MY PHONE # is (607)201-5007

CODY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley F. 
Clasificación:
3.0

The personnel in the location it was changed to were excellent. Experience-stressful. Arranged rental a month in advance to Binghamton. Received a call business close the evening before leaving that the truck would be unavailable until much later that day. Relocating out of the city and house sold. I was panicked. Called uhaul and they fixed it changing the location to another nearby one. Wonderful young lady but so, so stressful.

dawn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleighanne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
No se han enviado comentarios para esta ubicación.

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