Customer Reviews for U-Haul of Vestal

5,110 comentarios

3732 Vestal Pkwy E   Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

(607) 729-4951

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(607) 729-4951

3732 Vestal Pkwy E
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

Employee quickly disconnected our trailer and sent us on our way. Great service!

Jeffrey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darby D. 
Clasificación:
1.0

I rent from this location frequently, I have noticed a tread of unjustified charges tacked onto our bills each time we have to leave a vehicle after hours. Last time was $30 for gas, although it was returned at the same level, and this time a cleaning fee. I will definitely look for other options / or locations when we need a rental in the future. I no longer trust this location and its employees. As a side not, the condition of the 20ft and 26ft vehicles were absolutely rough and drove horribly.

EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shichun C. 
Clasificación:
5.0

The best UHAUL place ever.

SINHO K. 
Clasificación:
5.0

Forgot guys name that helped me but he was great. He was professional and quick and got me out the door quickly on a busy night. Uhaul is great company because you have quality equipment, good pricing and fantastic employees, keep up the good work!

FINIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica R. 
Clasificación:
5.0

always courteous and professional throughout the years!

WAYNE C. 
Clasificación:
5.0

Continue to provide great customer service. This location is a pleasure to work with

WILLIAMGEORGE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
1.0

Van's brakes were shot and it broke down shaking making my moving experience horrific scary and did not get compensated

Naim P. 
Clasificación:
5.0

No problems whatsoever, in and out fast! A+++

Richard V. 
Clasificación:
3.0

The app did not allow me to return the vehicle after trying multiple times. I was only able to call customer service the next day and tell them that I had returned the vehicle due to holidays

Sumanth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY P. 
Clasificación:
4.0

Fast pick up of the trailer , brought it back a day early and had a equally fast checkout.

RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josiah K. 
Clasificación:
4.0

The young man at the drop-off site in Vestal was excellent. Prompt and efficient. I spoke to some other U-Haul customers after this experience. A number notes maintenance issues with trucks. Odd electrical issues were among them.

CYRILJOSEPH JR W. 
Clasificación:
5.0

Prompt, friendly service

Carman G. 
Clasificación:
5.0

Excellent overall experience …fast friendly service!

APRIL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred G. 
Clasificación:
5.0

Employees were very helpful, professional and courteous.

Philip C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE W. 
Clasificación:
1.0

Very bad attitude and behavior

Bashar H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan F. 
Clasificación:
2.0

El cliente no dejó un comentario.

TAMIKA S. 
Clasificación:
5.0

The 20 Ft truck I rented the front end mechanically needs work !! I sure am glad didn't have to go very far. Other than that the service was professional and courteous

Francis C. 
Clasificación:
5.0

Not much i needed the truck longer than expected and i wasn't charged any extra, probably because the times that i had it or something. Just the extra mileage i was charged for. Getting the truck was really easy so was the drop off. Overall a great experience which made a super long day and night of moving my girlfriend to my house so much easier and slightly less stressful. The guys in this location did a great job and deserve some kinda recognition for it if you can some how. I know personally when someone commends me for doing great at work it makes me do even better the next time. And with how employment is right now I'm sure they would appreciate it a lot i know they're pretty busy at this location all the time too so to have such great service and making my hectic day easier it means so much that they did that for me. And if ya arent able to do something extra at all for the guys to show em some love, just let em know that i apreciated it a lot. 100% pleased with the crew over there.

Charles S. 
Clasificación:
5.0

The service in here from the gentlemen who worked on 12/2/21 at 9am was outstanding. From the moment I walked in the door my business seemed appreciated. Sometimes with big companies, you don't get that. I mistakenly ordered a 10 foot truck not realizing it didn't come with a ramp. I called them and they quickly fixed it for me and found me what I needed. These guys are great!! Thank you both!!!

RYAN B. 
Clasificación:
5.0

I have rented several times in the last couple of months and the staff at the Vestal location have been very helpful and efficient. I was in/out of the office very quickly. Great job!

Janessa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELAJANE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
5.0

Get rid of the guy who "helped" me in Pennsylvania.

Colin G. 
Clasificación:
4.0

The team was very helpful and supportive but the rear tire had a hole in it causing a delay in the move.

DAVID P. 
Clasificación:
5.0

The employees were very polite and helpful!

Daniel H. 
Clasificación:
5.0

Nothing. Excellent staff and very helpful

TINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine S. 
Clasificación:
5.0

service is excellent

GANSEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
4.0

The entrance needs to be marked a bit more clear. There is an island separating entrance and exit and it is difficult to see in the dark and rain from westbound Vestal Parkway.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

The staff here are very helpful and knowledgeable!

CA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

Great experience and great rental truck. Thank you so much!

CAROL M. 
Clasificación:
5.0

The gentleman working at Vestal was really good, efficient, friendly and helpful. Reservation, pickup and return all easy. Truck comfortable. Moving is hard but Uhaul was easy !

George H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

The staff was awesome

Keith P. 
Clasificación:
3.0

The van was wedged into a tiny spot between two larger trucks and it was nearly impossible to get into the van or to back out of the spot safely.

Lisa G. 
Clasificación:
5.0

Both of the young men we dealt with were excellent, knowledgable, and courteous.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA F. 
Clasificación:
5.0

The gentleman at Vestal was excellent. The only issue I had with my experience had nothing to do with the Vestal Branch. When I rented the auto transport on line I was able to complete the tx out of Hartley's in Cortland. Soon after I got a call saying the auto transport was not available there; I would have to go to Johnson City. I should have not been able to complete the ts on line if the item was not available when I needed it. It's almost two hours round trip to the place I had to go to get the transport. Jay Holt

Jay H. 
Clasificación:
2.0

The truck had the check engine light and a tire pressure indicator lit constantly. Also, I was over charged. due to mis-communication, a utility dolly was added in addition to an appliance dolly. I was told that charge would be removed at final billing when I returned the truck. The return check in was done outside and I wasn't shown the receipt so I didn't see the overcharge. Now I can't get through on the phone. Terrible customer service..

Anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED A. 
Clasificación:
4.0

Thanks for the positive experience! I did struggle with the Gypsy Moth form required for transportation to CA. The procedure was not obvious to me and contact with the website, phone staff at both remote locations and local were initially not accurate. In the end, a visit to the local store one day prior to u-box delivery resulted in the correct info and all went smoothly afterwards. Obviously, significant moving plays on everyone's emotions and memories, so I may have misunderstood some of the details/instructions, but at the least, the online form support software needs better clarity.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA P. 
Clasificación:
5.0

Was a great equipment and worked well... Will recommend to others

Zachary M. 
Clasificación:
4.0

Rented a 10' truck. Wipers have long outlived their usefulness. It rained all day. Could barely see through the windshield most of the 250 mile trip. Suspension on this truck was almost non- existent. Truck would literally bounce violently when crossing every bridge transition. Very dangerous! First time I have been in a vehicle we're I felt insecure driving.

MARK O. 
Clasificación:
5.0

very friendly customer service

KARL L. 
Clasificación:
5.0

Very quick and helpful

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
4.0

This was my first rental from U-Haul and I was impressed with the service, the time taken to explain the rental requirements such as milage, gas, insurance deductible, etc. and the cleanliness of the vehicle. However, the attendant did not explain the $25 cleaning fee I might have had to pay if I returned the vehicle dirty.

Joseph W. 
Clasificación:
5.0

The guys doing customer service in the store are really knowledgeable and helpful. You've got a really good group here.

Joseph S. 
Clasificación:
5.0

Staff was very helpful, will rent again from them

David A. 
Clasificación:
5.0

I rented a 5x8 open trailer. The equipment was well maintained, easy to haul and mostly fairly priced for rental. No problems, would do it again.

Roger M. 
Clasificación:
5.0

It was Great. No Complaints!

C C. 
Clasificación:
5.0

Nada

Sarah M. 
Clasificación:
5.0

Awesome job, thank you

Kevin P. 
Clasificación:
3.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby C. 
Clasificación:
4.0

El cliente no dejó un comentario.

julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
5.0

It's was fast, easy and efficient. Staff great!

Laura S. 
Clasificación:
5.0

Miles allowed was insufficient. I told the agent I had to drive from his location to Friendsville and from there to 224 Rabbit Rd, Cresco PA. Allowance was 115 miles but it was 115 miles to my destination without driving the six miles to the drop off location. It is not good business to expect the customer to have to pay to return your vehicle.

CARLTON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOEL O. 
Clasificación:
5.0

I see nothing that needs improvement. Very friendly employees

James S. 
Clasificación:
3.0

Vehicle was in very poor shape check engine light on, low tire pressure light on and overhead visor broken hanging down in from to driver we had to temporary fix to see On a positive the Uhaul employee that helped us was very friendly and accommodating

Michael I. 
Clasificación:
5.0

Physical location and employees were exemplary. Your services and prices, however, are comparable to highway robbery. Unbelievable and shameful

THOMAS C. 
Clasificación:
4.0

They forgot my appliance dolly. The truck was not ready when i arrived at the pickup time.

Timothy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLOA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

Representative was helpful and patience.

ANDREASB M. 
Clasificación:
5.0

Nothing. Service was great.

STEVEN R. 
Clasificación:
4.0

Gas tank should be full when picking up the truck.

DALE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal H. 
Clasificación:
4.0

Inside the vehicle, there was a loud, persistent, vibration stick-alip squeak related to the passenger seat while the 15 ft truck was in motion. If I held my right hand on the passenger's seat, then the noise would stop, or if a person sat on the passenger seat the noise not be so prevalent.

Jon B. 
Clasificación:
3.0

Was told extending uhaul would not be an issue but it was and needed to call customer service

ADAM B. 
Clasificación:
4.0

Brakes: rotors may be warped; steering wheel wobbles repeatedly upon braking at speed (40 mph).

Jon B. 
Clasificación:
5.0

Everything was Great!

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P. 
Clasificación:
5.0

Walked in to see if rental was avail. Man at counter said no rentals left for the day. 1230p.. went to car and went online . Rentals available! Made reservation and walked back into store. WHY would he lie??? Bad business.

Elizabeth C. 
Clasificación:
4.0

26 ft truck's wheels did not feel round... Very bumpy ride on otherwise smooth roads - when empty. Better ride when the truck was carrying 2000 lb (evenly distributed) load in the cargo stow.

Jon B. 
No se han enviado comentarios para esta ubicación.

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