Customer Reviews for U-Haul of Sunnyvale

8,872 comentarios

939 E El Camino Real   Sunnyvale, CA 94086
(Off Wolfe)

(408) 735-7060

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(408) 735-7060

939 E El Camino Real
Sunnyvale, CA 94086
(Off Wolfe)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DANYAN G. 
Clasificación:
5.0

Very helpful staff.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERRYROSE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTEFANIA P. 
Clasificación:
5.0

Nice and professional, easy going….

JASON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy C. 
Clasificación:
5.0

You came through with the truck. The attendant was very helpful. Very quick pick up and drop off.

David D. 
Clasificación:
5.0

Good services, Thank you.

WOONG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD B. 
Clasificación:
5.0

Van may have an out-of-balance tire as the van was shaking at highway speeds.

ERNEST W. 
Clasificación:
5.0

Staff was awesome and very helpful!!!

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Urs M. 
Clasificación:
5.0

Seriously, the best experience I ever had. Always coming back to Uhaul whenever I need a car transported! Thank you so much!

Steven T. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jami C. 
Clasificación:
1.0

Worker react with cancelation on customer complain. When I arrive, he told me someone will be responding. I waited too long and look for other worker. He call me he can help but he wasn't do anything till that time. I complained this. He told me other Uhaul is worse than here and he told me he can cancel my reservation. It is kind of threatening. I just check in because I have no option. Other customer told me he never saw this kind of service. I think he did it similar things to there because policy came to check with other complains when i pick up. Will not recommend and use UHaul anymore.

TAKKEUN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAURAV G. 
Clasificación:
1.0

I was quoted a fixed mileage rate for this local move, which I am used from your competitors. Your agent was very specific wanting to know the exact address of both pick up and drop off location so U-Haul would know where the truck would be. However when I showed up there was no record of anything when I tried to pick up the truck. My only choice was to accept whatever the standard inflated rates are. Then the check engine light came on 5 minutes after I left the facility. They set me up with a new truck after returning to your facility. However there was a gas warning light that came on as soon as I started the replacement truck. Then I was told they had no more trucks. Only option was to downgrade to a smaller truck, which I reluctantly accepted as its now after hours and 1+ hours after my appointed pick up time. This meant I was unable to move all the planned items at huge cost to me. This was and is totally unacceptable on so many levels. How can you rent trucks that haven't even been inspected????

LARS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJESH M. 
Clasificación:
5.0

The service rep with brown, crazy curly hair was great even when I came in at almost the last minute. Will be recommending this location and returning there myself if the need arises again!

SHAWN L. 
Clasificación:
4.0

Make the return process easier. It took forever to click pictures without proper lighting in the equipment return lane (rear part of the lane) - the lighting at my parking location got turned off in between and I had to drive the truck to a location with lights and drive back to the return lane after clicking the pics.

CHAITANYA P. 
Clasificación:
1.0

When I drop my trailer i ask if i need to sign or know anything the guy that help me says NO and i left. 2 days later i see i was charge $50. i wasn't being told that i am in the wrong place and that i will be charge $50 for this drop off. it was my fist time using Uhal. then i called Uhal and after 45 min of waiting i was told to wait for 72 horse MAYBE i will get a refund. so I'm still waiting!!!! I wish you had better and faster care to your customers. Thanks you

Yifat S. 
Clasificación:
5.0

Teuck had issues. Refueling did not work. It was taking 30 mins to refuel truck. Driver side door could not be opened with key. Had to open from passenger side only.

ALEX G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVIN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
4.0

Just ghff egg truck outside was dirty. Inside everything was great.

JOSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlene F. 
Clasificación:
1.0

1. I booked a week in advance a 24/7 online on your website at a location, just to be told later that this location did not offer this service and had to pick a location that was farther. 2. When I arrived to pick up the van at the new location, I got the message that I had to wait until the store was open! 3. Called the phone number that came with the late notice only to be left hanging unanswered for more than 15 minutes. 4. Got the van and brought it back with 10 miles added to the odometer and one gallon of gas added to the tank which should have largely covered the fuel I used. Yet, I was charged $8.05+tax more for fuel! This is not acceptable service and hope you can do something about it.

Eric L. 
Clasificación:
4.0

Good service from both pickup and drop off loactions, equipment worked well. But Uhaul's inability to confirm a reservation until 1-2 days before the need is really a disservice to your customers. Moving is stressful enough without worrying about whether "reserved" equipment is actually available. Because of this I would not recommend Uhaul to friends.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayla O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WANG W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTINE T. 
Clasificación:
3.0

Difficult to drive truck out of tiny space given truck parked in front.

Margaret S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarin T. 
Clasificación:
4.0

Solicitud

Srejith N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTEBAN S. 
Clasificación:
5.0

Very friendly and helpful.its awesome.

PASIVULANGI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
1.0

Customer service at this location was awful with a capital A! This location was short staffed and the lady at the front desk was stressed out. I was the 5th customer in line and still had to wait for 70mins before i was helped! No kidding!

MEHDI Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABHISHEK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suraj S. 
Clasificación:
3.0

Great selection of units, but very understaffed! Waited 30 minutes to return a trailer & ended up downloading the app & checking it in through the app.

David F. 
Clasificación:
1.0

Your manager in Sunnyvale address: 939 E Elcano Real Sunnyvale is uneducated and very rude person. I came to the office for my reservation. I had my driver license (front and back ) He refused to let me have my rental!. I had to go to my San Francisco Office to pick up my license!. I lost 4 hours in process. Also I have been over charged. Please refund half of my money. I was trying to help my disable Professor to move. This is not fair and I believe you employee is uneducated and doesn't know how to upload picture to your computer. Police accepts picture on iphone/phone however you employee is uneducated and computer literate to know this. Please refund half of money. Thanks . Your employee name was Kevin. Also when I returned the car one of your employee took the key to move the car. When it was my turn to get to your cashier, she couldn't find the key and I had to wait more than 45 minutes! finally she said I can leave and she was going to find the employee in order to check the car!!!. SHE WAS ALONE AND NOBODY WAS AROUND TO HELP HER IN THIS MATTER. WHY I AM GETTING CHARGE FOR SUCH A HORRIBLE SERVICE. PLEASE REFUND MY MONEY. THANKS IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO GIVE ME A CALL AT 408-440-7758

POURAN E. 
Clasificación:
3.0

I dropped off the truck after hours. I had issues using the android app. I was unable to upload a photo of the odometer after many attempts. I had to use my friend's iPhone to complete the return.

JEFFREY D. 
Clasificación:
5.0

Need to have two people to check people in. The wait was so long one poor girl there to take care of 15 people waiting at 9am. She was great through.please let her know.

WAYNE A. 
Clasificación:
1.0

I had a confirmed, paid reservation. The equipment was not there. The alternate equipment that they offered would have cost 10x more with the mileage fee and they were not willing to waive it.

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHENGJIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Izabel A. 
Clasificación:
5.0

The team here this year is excellent and has delivered above and beyond every time I come in. I run a Non-profit and rent multiple times throughout the summer. Every transaction has been great.

Bruno G. 
Clasificación:
4.0

The trucks parked near the curb are blocking the view of the street and sidewalk. To leave the parking lot you need to creep way out past the sidewalk and block pedestrian traffic. In one case the truck is actually hanging over the sidewalk. Entering and exiting the lot with a trailer is difficult and potentially dangerous.

RONALD Z. 
Clasificación:
5.0

Great service!

HRISTO A. 
Clasificación:
4.0

Truck did not have a lock on the lift door. Clearly there used to be a lock because the chain was there. I talked to several people at Uhaul and never got a satisfactory answer about whether truck come equipped with locks or not. If I were in charge of the location I would have taken a lock off the rack and given it to the customer. Sadly, I am finding over time that I cannot really rely on Uhaul.

Charles N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD V. 
Clasificación:
4.0

The U-Haul Android app is buggy and terrible. Always failed to capture and upload the photo. Wasted me more than 30 mins when trying to return the van. Need to open the mobile browser, took photos, and then upload.

TUNGLIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H. 
Clasificación:
4.0

Assuming this was a quick turnaround...the van inside & outside was pretty dirty when I picked up.

LARRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen D. 
Clasificación:
5.0

The lady Cindy on the phone helped me so much and resolved my problem fast. She is really good

Hebatalla E. 
Clasificación:
4.0

The two guys acted professional and informative.

Felix N. 
Clasificación:
5.0

perhaps make it a bit easier to explain how the 24x7 return process works

John T. 
Clasificación:
2.0

Made an online booking and when I arrived my truck had be given to another customer. It took 30min to sort out.

Gavin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIANGUO C. 
Clasificación:
3.0

Please fix the U-Haul app for Android. It was not allowing to upload picture of odometer at the time of return. I had to keep trying for 20+ minutes behind it.

Tejas K. 
Clasificación:
5.0

All great

Breno D. 
Clasificación:
5.0

Great Staff and on turn-in, I didn't have to jump thru hoops. Nice to have such supportive staff.

ROGER C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABHINAV M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hiroaki O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUISE M. 
Clasificación:
5.0

Informing customers about how to return equipment properly. Leaving truck all over the yard made it close to impossible to leave the yard. Average customer had 0 common sense.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVANIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bumyong C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GAL H. 
Clasificación:
5.0

Everything was great except the A/C in truck was not working…. Very hot in cab Remember you want the customer to be comfortable while using your equipment. Michael

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHELSEY H. 
Clasificación:
5.0

Need install the back and up sensors ,otherwise the upside of the back trunk is easily get the upside tree branch to scratch! Because the most side trees of street , they was didn't cut their side branch higher than the trunk and easily to scratch the car body!

WENPING L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen V. 
Clasificación:
5.0

Hire more staff/ pay your staff more

VICTOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keren E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROHIT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAKESH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHE B. 
Clasificación:
4.0

Well you're company is doing good 👍

IFEYINWA U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRY H. 
Clasificación:
5.0

Staff was organized, efficient, and friendly. Moving is stressful and the ease of dropping off the trailer and coming back to drop off the truck was simple.

Marcie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pengyu G. 
Clasificación:
5.0

Quick and friendly service!

ESTEPHANOS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
No se han enviado comentarios para esta ubicación.

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