Comentarios de los clientes para U-Haul of Sunnyvale

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Sunnyvale

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

NAVID H.
Clasificación:

I probably have used uhaul over 10 times during my student years and in more recent years. Every time I reserved the car, I go to the uhaul place. I parked the car in their location, I pick up the truck and then I get my car during the drop. At this location however, they told me after I picked up the truck and have the movers ready that they don't have customer parking so I have to go park on a very busy highway. I objected and I told the asshole that was the assistant manager that I am calling customer service. He told me to return the keys or he would cancel the reservation and report the car as stolen. That's all for trying to call customer service. By the way, its not like its a place that is short of parking, this is a suburb location that can accommodate over 100 car in their giant ass parking. This moving was so bad that I would really won't use uhaul for my next move unless they get back to me and write this guy up.

Kealakupono F.
Clasificación:

El cliente no dejó un comentario.

Matthew R.
Clasificación:

El cliente no dejó un comentario.

JAMES H.
Clasificación:

El cliente no dejó un comentario.

Joe B.
Clasificación:

El cliente no dejó un comentario.

Evan P.
Clasificación:

the yelp page of this branch in under attack with bad reviews, i got scared after i made the reservation here. real story is different

MATTHEW H.
Clasificación:

This location was fine, but my overall experience with U-Haul pickup was terrible. I mean, really bad.

MARK C.
Clasificación:

El cliente no dejó un comentario.

Yasuyuki K.
Clasificación:

El cliente no dejó un comentario.

AJIT P.
Clasificación:

El cliente no dejó un comentario.

ROHIT V.
Clasificación:

El cliente no dejó un comentario.

MOHAMMAD Q.
Clasificación:

El cliente no dejó un comentario.

GREGORY B.
Clasificación:

El cliente no dejó un comentario.

Stanley R.
Clasificación:

Friendly efficient staff. Have rented at this location multiple times and the staff has been great each time. Easy, quick returns. I order online to save time at counter. I appreciate the time savings and checkout process on the phone and being able to document any vehicle issues. Staff gives useful advice on packing materials and tips. Good selection of materials in the store.

LOUIS P.
Clasificación:

Tire failure had significant impacts to planned move. Over 4 hrs lost productivity with tire failure and waiting for service. Tires looked ok so may have been from road debris, but since it was the rear tire of the pair, that seems odd. Getting a response for confirmed service from U-Haul roadside service took several attempts and hours.

HSUSHENG K.
Clasificación:

El cliente no dejó un comentario.

MADHUSUDAN G.
Clasificación:

El cliente no dejó un comentario.

Chandra Mouli D.
Clasificación:

El cliente no dejó un comentario.

Adrian R.
Clasificación:

El cliente no dejó un comentario.

HASTA S.
Clasificación:

El cliente no dejó un comentario.

Teng W.
Clasificación:

El cliente no dejó un comentario.

Yong Z.
Clasificación:

El cliente no dejó un comentario.

BRENO M.
Clasificación:

El cliente no dejó un comentario.

LORETTA D.
Clasificación:

The van I rented needed a car wash Windows needed cleaning

JAGDEV S.
Clasificación:

I was only 8 min late and they charge me 21dollars

MARY K.
Clasificación:

Customers should be able to leave their car in the lot to make it easier on them instead of leaving their car on the street. It's not an issue of space because there is more than enough parking space. That's it. Excellent and easy experience.

JAMES V.
Clasificación:

El cliente no dejó un comentario.

Sachin M.
Clasificación:

The staff was so helpful at the location, I was hiring a u-haul for the first time and it was brilliant experience start to finish

kenneth F.
Clasificación:

El cliente no dejó un comentario.

john J.
Clasificación:

El cliente no dejó un comentario.

thomas J.
Clasificación:

El cliente no dejó un comentario.

JAMES C.
Clasificación:

All was good. Employees were very helpful and professional.

SANTOSH S.
Clasificación:

El cliente no dejó un comentario.

Hakki A.
Clasificación:

Thank you so much for Your cooperation

THOMAS W.
Clasificación:

Great job

IRENE C.
Clasificación:

Free punch and pie! But seriously, if we show up early for a pickup, could you let us know you're going to charge an extra day? We picked up at 4 instead of 5, and got an extra day charge. We could have easily waited until 5, we were early because we were ahead of schedule, and sometimes there is a long wait at pickup, so we got there ahead of time so as not to run past closing hours.

Isabella F.
Clasificación:

I noticed that only one employee was working over there both times I went there; and if there are more than one customer, it tends to take a while longer to be attended. It is such a big location, it should have more than one staff working.

Cindy C.
Clasificación:

Very helpful staff!

MARIO L.
Clasificación:

El cliente no dejó un comentario.

CHAOWU L.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

Casper was great to work with. He's a keeper.

KATAMDORA B.
Clasificación:

El cliente no dejó un comentario.

Patrick T.
Clasificación:

Hi, I have been renting your trailers, every 6 to 8 months for approximately 10 years or more. You're staff is great at every branch. BUT, 100% of the time I visit to pick up a pre-reserved trailer...your staff is ALWAYS experiencing the same problem “Our computer system is very slow currently.” Every time I visit...for years...your staff at any branch I visit is the same. And I am visiting during the “off hours”: “the computer system is slow”. I am a database software technician...your software/database system needs an upgrade. If you fix that...I will gladly refer you to anyone and everyone. When I enter a U-Haul branch to pick up my pre-reserved trailer...i walk out if there are more than 3 other people in line because I know it will be at least an hour wait because your “computer system is slow”. So I waste my time on multiple trips to a u-haul branch. Please upgrade your database and/or software. If its not that...upgrade the broadband to your branches. Thanks! Patrick Tremo 650 656 5786

UMESH S.
Clasificación:

El cliente no dejó un comentario.

AKSHAT S.
Clasificación:

Charged me for 2 extra days even though I returned it the same day. Poor service. Ive overpaid and havent been able to get a refund even though I have called uhaul twice.

Prakash P.
Clasificación:

The mobile pickup process is supposed to be fast. It took longer than getting it through the counter.

Gregory S.
Clasificación:

I ordered some equipment: a dolly, furniture pads, etc. I only realized they weren't included once I got to the house I needed to use them at. I had to call for a refund.

raja J.
Clasificación:

Truck Key fob is very hard to use. No grip on the key fob makes it impossible to crank turn on the engine.

Kostiantyn K.
Clasificación:

El cliente no dejó un comentario.

Issey A.
Clasificación:

Staff is busy, yet friendly and helpful. I've used this location at least 4 times in the last year.

Paul M.
Clasificación:

El cliente no dejó un comentario.

William C.
Clasificación:

It was not the location that was the problem. It was that I could not call them directly. It was that the uhaul customer service was slow and that I was forced to do the job of the employee by scanning my own license, doing the damage report myself and then FORCED to use a TERRIBLE website to return the truck that didn't work. Also the check engine light was on when I got the truck. The location got 3/5. Uhaul got 0/5. Your customer service has declined greatly in the last couple years. But you wont ask how uhaul did overall because you know how bad it is. Instead you try to pin it on the poor people running the franchise that don't have control over your bad service. Will be looking for alternatives next time

clarke T.
Clasificación:

No customer parking? At a truck rental facility?

Mohamed E.
Clasificación:

Professional and efficient

Rose E.
Clasificación:

The no contact sign in process was slow to me. A little warning that it takes awhile would have been appreciated. Otherwise, not a bad experience. Easy to get in and out of location and when I did need in person help the gentleman working was very helpful and friendly.

mark M.
Clasificación:

El cliente no dejó un comentario.

Barbara C.
Clasificación:

We received very professional and helpful service. The Representative was working alone. I was impressed with his consideration of each customer by letting us know he will be with us as soon as he finished with current customer or finished documenting a returned vehicle/equipment. This kept each of us being patient with the reasonable short wait. He was considerate of our needs so in return it was easy to be considerate of him. Hope you pass this compliment on to him.

jung L.
Clasificación:

Great customer service. Whole renting prices experience was great! Very happy

Thomas J.
Clasificación:

unfriendly service at the counter

dan B.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

El cliente no dejó un comentario.

James P.
Clasificación:

El cliente no dejó un comentario.

Piersante C.
Clasificación:

El cliente no dejó un comentario.

john C.
Clasificación:

El cliente no dejó un comentario.

jim Y.
Clasificación:

El cliente no dejó un comentario.

MICHAEL C.
Clasificación:

Way way way too many attempts to upsell. Very annoying.

Mona S.
Clasificación:

El cliente no dejó un comentario.

LINDA H.
Clasificación:

Experience was ok. The employees, while not rude, were not overly enthusiastic or friendly. NONE of them were wearing masks the day I rented my van, and were not socially distancing. The next day, one employee that was not there the day before was the only person I saw wearing a mask. That is my biggest complaint. Plus, I have no way of knowing whether or not the vehicle I rented was disinfected before I got into it.

John M.
Clasificación:

I was informed at pick-up that if my return was delayed, to make sure I called the drop-off location to inform them and that I would be charged an additional $28.00 ($20.00 convenience fee + $8.00 safe tow). This did happen which I understand; however, the agent informed me I was also being charged an additional $50.00 service charge for inconveniencing another family who was expecting the trailer. This fee was not outlined in my service contract and was not communicated at pick-up. The service agent didn't care and was unwilling to discuss this.

JASON T.
Clasificación:

El cliente no dejó un comentario.

MICHAEL A.
Clasificación:

I've already provided my feedback in another survey and it was not positive

ANDREW W.
Clasificación:

El cliente no dejó un comentario.

essam A.
Clasificación:

El cliente no dejó un comentario.

ALEX G.
Clasificación:

Trying to do the iPhone app phone check-in was extremely slow. The person at the store was able to help.

Peter T.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

CHETANGOVIND B.
Clasificación:

This u-haul location lacked customer parking spaces. Prebooking equipment did not matter. I prebooked a furniture dolly and utility dolly only to find that there was none available at the location. In my time crunch, I was forced to purchase a furniture dolly. The result - cuts and bruises while moving our furniture in an unsafe manner.

GREG B.
Clasificación:

El cliente no dejó un comentario.

Rebekah G.
Clasificación:

Check to make sure things like low tire pressure indicator is not on when a new customer picks up, which was the case with my truck. Also, the latch on the back door was not securely on, and was not possible to latch all the way. This is a safety hazard that could have had catastrophic consequences. Please make these repairs before issuing trucks for the public to use.

Doron O.
Clasificación:

The employees at the branch are doing their best, are courteous, professional and helpful, but seems the systems are so outdated that they're the source of the problem. I waited in line 50 (!) minutes - and it's not that it was a particularly busy day. There were only two in front of me. I did the online check-in in the app, but that has nothing to do with reducing the wait time, only saving a bit of work to the employee. I'm a regular renter, but need to find different alternatives as this is a recurring problem. When renting a car with a company that I'm a regular renter, it takes me exactly a minute. With U-Haul it's always a process that's made slow by the aging software. During my wait, at least three people came, stood in line, and left frustrated, meaning it's not only me. U-Haul is losing business due to these processes.

thu K.
Clasificación:

El cliente no dejó un comentario.

AJAYKUMAR S.
Clasificación:

When I booked online it was showing dolly is there and I had booked one dolly but while picking the U-Haul it was not there .Keeping enough dolly must help customers .

Brendan S.
Clasificación:

El cliente no dejó un comentario.

Michael O.
Clasificación:

El cliente no dejó un comentario.

Xin G.
Clasificación:

El cliente no dejó un comentario.

Debera H.
Clasificación:

Should have more personnel. As a non experienced driver, I had lots of questions that needed answers. I brought a friend along to help me.

Neita C.
Clasificación:

I requested Redwood City, which was only 5 miles from my home, but had to go to Sunnyvale, which was 15-20 miles... but the service was great in Sunnyvale.

ROGELIO C.
Clasificación:

El cliente no dejó un comentario.

Ritesh S.
Clasificación:

El cliente no dejó un comentario.

Filipe M.
Clasificación:

El cliente no dejó un comentario.

Sergio A D.
Clasificación:

I was really disappointed by UHaul Sunnyvale. The check in mobile experience took 45 minutes, then the vehicle was FILTHY. I could no see through the windshield and the steering wheel was sticky. Then, it took another 20 minutes to get the keys because of the slow service and long line, finally, because I was such in a hurry (after almost one hour) I totally forgot the dolly and other equipment I had ordered, and the service representative did not even mention it or ask me what I had ordered. I'm sorry but truly bad service.

Ann C.
Clasificación:

Clean the lot, lots off trash

John B.
Clasificación:

Pick and drop was super fast. Staff was friendly.good job.

SHEREE R.
Clasificación:

El cliente no dejó un comentario.

JIMMY D.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

El cliente no dejó un comentario.

MARCUS A.
Clasificación:

El cliente no dejó un comentario.

Linda F.
Clasificación:

El cliente no dejó un comentario.

Jacques F.
Clasificación:

El cliente no dejó un comentario.

Charles M.
Clasificación:

The guy was very rude!

No se han enviado comentarios para esta ubicación.

Volver
arriba