Customer Reviews for U-Haul of Southside Plaza

2,046 comentarios

500 E Belt Blvd   Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)

(804) 231-9173

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 231-9173

500 E Belt Blvd
Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Paula T. 
Rating:
5.0

Issues with the truck couldn't be "disputed" on the app d/t my phone limitations.Teammembers at p/u assured me issues were resolvable at d/o if I had pics.Unfortunately, warning light blocked mileage in picture with fuel gauge.I had no proof of mileage (13 of the contracted 15 estimate) I disputed, and odometer was off >70miles. I was charged for fuel that I'd more than replaced. HOWEVER, Lance was remarkably professional and kind.He de-escalated my angst, and most courteously refunded the appropriate corrections. He was truly a remarkable manager, and I knew he'd worked an extremely long day.Team members were courteous throughout ordeal as well, while working with well-used fleet. THANK YOU!

elle M. 
Rating:
1.0

A GREAT DEAL OF WORK NEEDS TO BE DONE IN CUSTOMER SERVICE

DENARD R. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Thank you for your service, customer service wasn't so friendly upon my return, but other than that I was satisfied. People need to be more friendly.

Norma P. 
Rating:
4.0

Everything was really good thanks alot

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Eddie B. 
Rating:
2.0

I probably wouldn't use this location again. Even though there was staff, I had to wait for the gentleman to get off the phone, which took between 5-10 mins. When unloading the trailer, he said he would email the receipt in just a moment so I left. The following Wednesday, I got a call from UHAUL asking when I would be returning the trailer. She said she would call that location. Within 30 minutes I had a final receipt.

Robert L. 
Rating:
3.0

Have some enthusiasm for the customers. At least pretend you want to help the customer. Customers feel a lot.

Shawn T. 
Rating:
1.0

There was a radical lack of customer service during my experience. The truck, which I reserved a few days prior to pickup, was not ready when I arrived. The front desk team was very occupied with complaining about other staff and placing blame but no one was interested in addressing me as a customer or taking ownership of this breach in service. Finally left for the storage unit and was advised that the truck would be delivered shortly to that location, when it was ready. I was told 40 minutes but the vehicle arrived over 90 after the time originally appointed. The driver went several miles out of the way to the incorrect storage unit despite being given an accurate address. It was dropped off with no fuel - literally on empty - and died once on the way to a gas station. Overall this experience was a study in miserable customer service. The UHaul team lacks leadership and accountability.

Emerson J. 
Rating:
5.0

Customer did not leave a comment.

Nady K. 
Rating:
5.0

New equipment and knowledgeable staff. Easy trailer connection. 30 minute pickup time. Filed my card payment over the phone. Scanned my drivers lic. gone.

Steve G. 
Rating:
2.0

The Belt Boulevard location did NOT open on time! Hours of operation begin at 7am. Customers were waiting until almost 7:10 to be let in with staff inside the building. Never have this issue with the VCU Lombardy location!

Erika W. 
Rating:
2.0

Not leave you on hold for 40 minutes.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Niesha T. 
Rating:
3.0

Service was good, staff was great. Truck ran fine but was quite tired. Squeaks, groans and whines didn't inspire confidence and the AC didn't work.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
3.0

Customer did not leave a comment.

tiffany M. 
Rating:
5.0

It took over an hour to get the Uhaul but not the fault of the location. I did mobile pickup but it lost my rental. I had to go inside to get help. My account didn't want to pull up on their computer. Then when he was able to fix this the credit card part wouldn't go through. He had to call them but no answer but he found a way to get it done. Very nice and patient.

Tabatha Laverne L. 
Rating:
5.0

The new GM here is doing an excellent job. Really takes ownership of the store and does above and beyond to provide great service. Thank you

NATASHA S. 
Rating:
3.0

Customer did not leave a comment.

Donald H. 
Rating:
2.0

Customer did not leave a comment.

Yvonka W. 
Rating:
5.0

I loved the way they kept me in the twine of what was going on before and after purchasing they were professional and direct not to add they had a truck when no one else did im blessed and appreciative Thanks be to GOD in JESUS CHRIST NAME AMEN!!!

Halo R. 
Rating:
2.0

Rude manager. He and his employers extremely rude.

Dannel P. 
Rating:
3.0

U-Haul charged me for gas but should not have charged me anything for gas. Emailed a complaint Friday and haven't received my refund as of today Tuesday. Poor communication skills

Freddie W. 
Rating:
1.0

The sales rep gave me a truck that was never checked in. So I was charged for mileage I didn't use and for gas that they claim I didn't put in. Uhaul is stealing from hard working people.

Shaniqua B. 
Rating:
5.0

Keep good customer service 👍

Shirley T. 
Rating:
3.0

Customer did not leave a comment.

JOYCE C. 
Rating:
5.0

Nothing

Joseph S. 
Rating:
1.0

Customer service was HORRIBLE they all were rude and helpful I had to walk the lot to figure out where the truck was no one made sure that I was comfortable with the rental just handed me the keys and walked away Their tone was rude when I asked questions it was as if I was bothering them I will not choose this location in the future

Donna H. 
Rating:
4.0

Communicate gas allowance and gas gadge return level

Jack M. 
Rating:
5.0

Everyone nice!

Margaret K. 
Rating:
3.0

Check trucks more.

KEIONA A. 
Rating:
2.0

Vehicle was not in good condition. Windshield visor broken. Gas tank not full, left rear tire low, engine light on. No radio. Vehicle reservation switched at last mi minute to this location not convenient for me. Not a good experience.

Troy F. 
Rating:
5.0

Cannot access parking lot from side street. Hard to get into lot when traveling west on Belt Ave especially with trailer.

Peter A. 
Rating:
1.0

I am in a business that requires frequent rental of a covered 5'x8' trailer; several times, even though I have put in a reservation early for this type of trailer, the reservations have been poorly handled, so that no trailer is available at the rental I site I prefer; I have been sent to other locations, where no record of my rental has been forwarded. When I finally got a trailer, just a few days ago, this same scenario occurred again; I was sent to another location, and they had no record of my rental; in addition, although the representative at that site finally obtained a trailer for me, when I returned to our storage location to load up the trailer, the door to the trailer was pad-locked, so we had to purchase bolt cutters to get into the trailer to load up. Frankly, if there was an alternative to UHaul, I would certainly use it.

BENJAMINLEWIS G. 
Rating:
1.0

More employees and trucks that doesn't scare the hell out of you too drive

vanessa D. 
Rating:
3.0

Customer did not leave a comment.

Kishema G. 
Rating:
5.0

It was fast and easy thank you

Melissa M. 
Rating:
5.0

For someone with an established account and all info entered online, check out takes entirely TOO LONG. It always takes me need a half hour to get my equipment despite all the time I spend entering info online.

Alan G. 
Rating:
5.0

Everything was great service from beginning to end, The only thing I can think of is maybe lift a boxes or drive the truck or van only joking. Thanks guys

John W. 
Rating:
4.0

Everything was fibe

Terrence M. 
Rating:
5.0

Personnel was very friendly and helpful.

Tracy F. 
Rating:
5.0

I didn't get the young black man's name but he was very helpful and pleasant.

linda D. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

sasa E. 
Rating:
1.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Tianna W. 
Rating:
1.0

I went there at my pickup time and a sign was on the door stating the employees would be back in 30 mins for lunch. I waited an hour and half with other customers who were angry. I ended up picking my trailer up two hours late. It was the same when I returned it. Sign in the window, I opened the door (manually) and was told by the employee inside that they were on break and couldn't help me. I dropped off the trailer anyways and left.

Luke G. 
Rating:
5.0

Customer did not leave a comment.

Dennis O. 
Rating:
5.0

DeNita and Kira were the best they went over and beyond with happening me get all my needs met

Monica K. 
Rating:
2.0

By U-Haul experience was a pretty big problem. First started when I wasn't able to get the trailer where I had ordered it from. And then once trailer was picked up it was a lock on the trailer that we couldn't get off and then when it was returned I was told it wasn't returned and that there was gonna be a problem. It all worked on the end but it was a nightmare

william F. 
Rating:
5.0

Customer did not leave a comment.

Lakisha F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Thank you! To the manager at the Belt Blvd location. She was excellent.

Theresa E. 
Rating:
5.0

Customer did not leave a comment.

Antwyne W. 
Rating:
5.0

Nothing needs to be changed or improve you have a perfect group of staff working for the company

qunicy P. 
Rating:
5.0

Customer did not leave a comment.

Austin P. 
Rating:
1.0

Never even got my van from here. They accidentally gave it to someone with the same last name as me the day before my reservation and then that person drove around with all my information. They sent me to another location and offered me a $3 discount (after an hour of waiting) before that other location gave me a $50 discount.

Robert F. 
Rating:
5.0

Everything was great! I can't think of anything right now that could be improved upon.

Stephen Z. 
Rating:
5.0

Two ladies (one was named Kira P.) helped me return trailer - they were wonderful!

steve V. 
Rating:
1.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

Customer did not leave a comment.

JULIAM K. 
Rating:
5.0

Super nice and helpful folks working there.

William K. 
Rating:
5.0

The lady who checked me when I picked up the truck was very nice. She explained things great. Now the lady who was there when I dropped off the truck, she was a bit interesting. I had to wait cause she was on the phone dealing with a issue but that was not the problem. When she did get off the phone, I dont believe she said hello at all. She was just like dropping off… ok u will be emailed a receipt. Ok thanks bye. I did drop the truck off early, so I thought the total would be a little different. But because it was like ok key get out, I didn't get to ask any questions.

Samantha A. 
Rating:
3.0

To whom it may Conserve,U should have Senoir Discount.

Margret B. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

SIMONEMONIQUE B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The 2 young ladies that I encountered in the store were extremely tentative, knowledgeable and friendly. Three major keys to outstanding customer service. I would definitely recommend this location to someone else and use them again myself.. Thank you UHaul

David P. 
Rating:
5.0

DeNita was absolutely amazing. She gracefully handled some very difficult/rude customers in front of us in line, and did an amazing job taking care of us while handling everything else going on in the store by herself with no other staff on hand. Thanks DeNita!

Carlie H. 
Rating:
5.0

They did a great job...wonderful customer service. Place was clean and organized. Lots of choices for inexpensive boxes and supplies.

Dale N. 
Rating:
4.0

Customer did not leave a comment.

Cassandra B. 
Rating:
5.0

Fast friendly service

Carla B. 
Rating:
5.0

Amazing customer service, please ask for Ms. Doja she will take amazing care of and what ever you made need. Excellent and fast service. Was able to to get what I needed with alot of kindness. I will definitely be coming back and refering to lots of friends!

IRIS JASMIN D. 
Rating:
4.0

Have the truck clean, the mileage and the fuel correct and ensure the back of the truck is unlocked. The clerk that checked me out was great and friendly and so was the clerk that checked me in. She came to my truck even though they just closed. I had an issue and she addressed it for me instead of telling me I had to wait for the following day!! Thank you!!

Jiezelle W. 
Rating:
5.0

Customer did not leave a comment.

COURTNEYDOMINIQU C. 
Rating:
4.0

Customer did not leave a comment.

aubrey J. 
Rating:
5.0

Customer did not leave a comment.

courtney B. 
Rating:
5.0

Customer did not leave a comment.

Alina K. 
Rating:
5.0

Customer did not leave a comment.

Jermaine R. 
Rating:
5.0

Everything was excellent

Cesar A. 
Rating:
5.0

Customer did not leave a comment.

Rasheed A. 
Rating:
3.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Hire more people for the weekend

JERMAINEANTHONY R. 
Rating:
1.0

Assistant was not helpful at all, had attitude, and tried to charge me $20 for a hook up fee that's supposed to be included, I had to hook the trailer to my own vehicle...I WILL NEVER USE OR DEFINITELY NOT RECOMMEND THIS FACILITY TO ANYONE

DANNYMARQUIS S. 
Rating:
3.0

Customer did not leave a comment.

Tieojay S. 
Rating:
3.0

Check in experience was not great - waited in line behind one person for 15+ minutes as they were having technical difficulties and the staff seemed distracted. Also has technical difficulties at drop off due to a “slow computer”. Staff was very kind, however.

Zachary K. 
Rating:
1.0

It is almost Criminal for your Company to have anyone drive that Truck But OH I bet its because of the Location Uhaul you know what you are doing and to who your doing it too Thank You

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Denita H. 
Rating:
1.0

i waited 40 minutes for them to locate the keys to the truck and clean it. truck was given to me on 1/4 of s tank i took a picture with your stupid app that does not work the agents lied about my deposit so u took majority for fuckin gas that was never in it to began

Everlena G. 
Rating:
4.0

Customer did not leave a comment.

Jermaine R. 
Rating:
2.0

Have a better customer service employee. Had to load up myself. Waited on employee. Walked back in he was on his phone. Looked at me and said how can I help you after having me wait 11 minutes. He forgot I was waiting for him. I rent from uhaul all the time and this is not my first encounter where employees don't want to do there job. When does a customer have to load a trailer without anyone properly training them on what to do? Who's at fault the customer or the employee if something happens. Yes there is a video you can watch when you return it but it needs to be mandatory that the equipment is properly connected to the customer vehicle by uhaul employee. This is a ongoing problem that needs to be addressed to mitigate issues in the future.

TAMARKION B. 
Rating:
5.0

Customer did not leave a comment.

MALCOM F. 
Rating:
5.0

The general manager and the associate there that helped me were super friendly, proactive, and helped me through my transaction with ease. As I was having a very stressful day. KUDOS to them Thank you.

charla G. 
Rating:
3.0

The gas pedal on the truck we rented was loss. I had to step on the very bottom of the pedal or else it would flip up. The truck rattled very badly. And it made a lot of strange sounds.

Shantyl G. 
Rating:
5.0

Customer did not leave a comment.

Aiyana C. 
Rating:
1.0

Customer did not leave a comment.

Leonda J. 
Rating:
5.0

Customer did not leave a comment.

Diane D. 
Rating:
3.0

bigger isle space

tessia D. 
No reviews have been submitted for this location.

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