Customer Reviews for U-Haul of Sharonville

9,402 comentarios

11880 Reading Rd   Cincinnati, OH 45241
(N of Kemper Rd)

(513) 563-8000

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(513) 563-8000

11880 Reading Rd
Cincinnati, OH 45241
(N of Kemper Rd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Nothing that I can think of.

Alfonso A. 
Clasificación:
5.0

Do what you've been doing, consistently. My experience was superb from beginning to end; nothing less expectations. Thank you for the safe and pleasant journey!

james G. 
Clasificación:
5.0

The truck was almost new ! Great service & best price.

Nicholas B. 
Clasificación:
1.0

I was over charged for my rental. I called the help line and they said I would Be contacted to fix the problem that was admittedly the companies fault. I have yet to be contacted or receive a refund for being over charged. I need another truck to move this week again. I will be going to budget instead.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
4.0

Lock box didn't work

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lukanga M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

This place is amazing. It's was the fastest and easiest U haul experience we ever had. These people deserve a bonus.

Theresa J. 
Clasificación:
5.0

Friendly staff. They go the extra mile to make the experience enjoyable!

Gary Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreas B. 
Clasificación:
5.0

Angie was very nice.

Tommer K. 
Clasificación:
5.0

N/A - quick, helpful, communicative, and understanding.

Britany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
5.0

Very helpful staff..

Timothy W. 
Clasificación:
4.0

Signs for entering lot to pick up equipment were unclear.

Daniel M. 
Clasificación:
5.0

Tyler was outstanding. Friendly, polite and very helpful.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Always the best service in Cincinnati - Thanks!

Nicholas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick K. 
Clasificación:
5.0

Uhaul was very flexible & professional.

David S. 
Clasificación:
5.0

Good thanks

Jamshid K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie C. 
Clasificación:
5.0

WERE very helpful!

barry K. 
Clasificación:
5.0

Keep up the good work

Hany R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
3.0

slip covers are and seats don't fit right: with the exception of one person, most are belligerent and not helpful

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach G. 
Clasificación:
5.0

Manager was effecient and helpful.

jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

Friendly customer service.

Ronald W. 
Clasificación:
5.0

All go.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benny V. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLUSEUN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
3.0

Very efficient

Katrina S. 
Clasificación:
4.0

U-Haul app needs work, had to go into office to get passcode to unlock key box since the app kept reloading.

William L. 
Clasificación:
5.0

Always the best service - fast, friendly, & helpful!

Nicholas B. 
Clasificación:
5.0

Staff at this location go above and beyond to help. I would highly recommend this business.

glen B. 
Clasificación:
5.0

My favorite location to rent from. Best customer service.

William W. 
Clasificación:
5.0

Service was excellent

MARTIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP P. 
Clasificación:
1.0

My debit card was double charged by this location

Aaron W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Greg L. 
Clasificación:
4.0

Everything was fine except it took several times of calling to get through to anyone at this location.

Peachy T. 
Clasificación:
5.0

Everything was awesome and customer service was excellent and greetful. Would recommend to the world.

robert B. 
Clasificación:
4.0

The ramp on my truck got stuck every time I had to slide it back into the truck as it took three people each time to hold under it and one to hold the metal lock in pieces in the ramp when it would not slide back in completely to the truck after each use

Brad C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bocar D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philemon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ulkesh P. 
Clasificación:
4.0

Nice, quick service, tank was not quite half full as indicated, but 10 dollars worth short, but I suppose close enough close enough. Would use again.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

Everything was great!!!

bob H. 
Clasificación:
5.0

I was pleased with the service. The manager was very helpful and the technician was great.

Debroh D. 
Clasificación:
5.0

Quick and Easy Pickup, Drop off.

James C. 
Clasificación:
5.0

Great customer service !

Eric K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT D. 
Clasificación:
4.0

Counter person, Rob Frost, was great at helping me—got the vehicle and adjusted the seat for me.

bette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL L. 
Clasificación:
3.0

very slow

Erinn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

Nice friendly service.

Jerry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

alex M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosadinora V. 
Clasificación:
3.0

Change your procedure: when a truck is rented it should have a FULL gas tank at the time of pick-up (and be returned the same way), just like at car rental agencies. It was annoying to have to get gas before traveling and even MORE annoying to have to guess how much gas to put in when I finished.

Mike I. 
Clasificación:
5.0

This location is always fast, friendly, clean. My favorite Uhaul in town.

Donna N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

All staff members were very friendly and nice to work with!

Ruth M. 
Clasificación:
5.0

They have the equipment you need and friendly staff to make it easy. Will be back!

Brad W. 
Clasificación:
5.0

I rented trucks for different phases of first move in 25 years from 3 different companies. Enterprise; Penske and U-Haul. Good ole U-Haul was the best. Hands down no comparison. I was shocked at how poorly I was treated by those other companies.

John D. 
Clasificación:
3.0

The truck steering was very loose, the check engine light was on, and the brakes were very soft. I would not consider this to be a safe truck to drive. This truck needs works before it should be rented again.

Laura W. 
Clasificación:
4.0

space at the location is a bit cramped, but the staff and equipment were excellent. The experience over-all was a "10."

George O. 
Clasificación:
5.0

The cab was clean but not detailed there was a lighter cookie crumbs under the seat other than that everything was in good shape

EDDIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

Extremely professional, immaculate, well organized, and incredible customer service. I went in without an appointment with a truck that I drove from Jersey with a bad tire. The technician immediately went to get the Manager, Rob, who was very concerned and said the tire needed to be changed immediately. My truck wasn't even unloaded yet, so of course he gave me the extra day based on my terrible experience. He said very clearly, that we put our lives in danger driving that truck. He was appalled about my experience and went above and beyond to help. My friends and family have used this location many times, and I will do so as well. First class location and experience all tge way! Kudos!

trisha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
1.0

The attendant did not greet me but rather admonished me for not leaving the key in the vehicle. Moreover, during the return process he did not offer an explanation, and I had to affirm I would receive a receipt. The U-Haul costumer service was not well represented.

jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nizar B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
3.0

The employees are always very courteous and helpful. The truck was very clean and appeared to be in good condition. We have rented here before. This rental was the worst I ever had and a very stressful trip. We had already loaded the truck up when we realized how much noise and grinding it was making shifting gears. More importantly the heat that was coming from the floorboard on the passenger side was excruciating. The more we drove the hotter it got. We had to build a makeshift cardboard dam to divert the heat. We had to drive almost 600 miles with both windows rolled down to dissipate the heat. We couldn't have a conversation the music was up loud to hear it. This further the issue with both windows down. We actually discussed possible hearing damage. We had to truck for a day and a half and drove more than 10 hours with the highway whistling in our ear. My daughter and I are exhausted beyond where we should be. I am just waking up from my second nap today. So this trip is costing me more than the money we paid U-Haul, in recovery time. On top of all this we had to try multiple times to check in after hours. u-haul.com would not recognize my contract number name and email. We had to call customer service to check the truck in last night. Customer service was very helpful. Although I'm not sure I got discounted for returning the truck early. Thank you,

LISA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
5.0

There was a female staff member running around complaining about everything… Kind of distracting. Everyone else was outstanding.

Alison M. 
Clasificación:
5.0

Betsy was outstanding. Thank you.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert A. 
Clasificación:
3.0

The folks were helpful-when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn't be helped. 

LAUREL H.  |  Overall Experience 
Clasificación:
5.0

A+ service

Milad E.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba