Customer Reviews for U-Haul of Route 1 Saugus

6,133 reviews

66 Broadway Rte 1   Saugus, MA 01906
(Rt 1 North, Located after Polcari's Restaurant)

(781) 233-5530

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(781) 233-5530

66 Broadway Rte 1
Saugus, MA 01906
(Rt 1 North, Located after Polcari's Restaurant)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mary timmons 
Rating:
5.0

I had read some negative comments about this location and the experience someb U-Haul clients had but mine was totally opposite. It was a simple case of Anything going into the facility requesting the kind of vehicle you wanted and setting up the time and date of the pick up. Then on the appointed day, I arrived at the appointed time and picked up my vehicle with absolutely no problem. I returned it as requested to the appropriate space turned in my keys and was told I would receive my receipt by email which I did. It was so simple. I couldn’t believe that other people had such adverse experiences, I don’t know, maybe mine was exceptional, but I can’t believe that.

rose marie fiumara 
Rating:
5.0

Customer did not leave a comment.

Maria Rios 
Rating:
5.0

Customer did not leave a comment.

lori burke 
Rating:
5.0

Customer did not leave a comment.

pedro valdecio 
Rating:
5.0

The equipment is very well maintained, both in engine performance, and mechanical operation such as steering and brakes. Also the gas was not bad considering size and power, I did like the MPG meter, It helped to max the MPG. Thanks again, Steve Surefire Heating & Plumbing

steve bova 
Rating:
5.0

Good

Marco Gusmao 
Rating:
5.0

Everything was as requested, no unexpected charges, no long line to wait for my rental, and friendly service.

Lauara Broding 
Rating:
4.0

Customer did not leave a comment.

Elliot Boodhan 
Rating:
5.0

Customer did not leave a comment.

PAUL ANTON 
Rating:
5.0

all OK Thanks

Paul Terry 
Rating:
5.0

Customer did not leave a comment.

Mark Hollingsworth 
Rating:
5.0

Great service!

Fritz White 
Rating:
5.0

Great service and equipment at this location. The Bronx location, wouldn’t recommend it

FRANKLIN NUNEZ 
Rating:
2.0

The service at the location was fine. The truck however was extremely old and broke down 25 minutes into my trip on the middle of the interstate. I am still waiting for a full refund that I have not yet received all of. Charge on 2/10 $282.45 Charge on 2/12 $48.83 Refund on 2/13 $240.42 This leaves $90.86 of charges that were not refunded from the day. I lost a day of work and missed my pick up because although not feeling extremely safe I agreed to stay with the truck on the highway for over 3 hours.

Michael DiCiaccio 
Rating:
5.0

Customer did not leave a comment.

Adelaide Majeski 
Rating:
5.0

Employee was kind and relaxed and helpful

Kathryb Morawski 
Rating:
5.0

Customer did not leave a comment.

Taylor Trifone 
Rating:
5.0

Customer did not leave a comment.

Benjamin Collins 
Rating:
5.0

Customer did not leave a comment.

james gibson 
Rating:
5.0

Customer did not leave a comment.

Filenis MacArthur 
Rating:
5.0

The U-Haul employee who helped me was excellent, knowledgeable, and friendly.

Erik Eshelman 
Rating:
5.0

The truck definitely needs some mechanical attention as the engine was grinding so we stayed at 40 mph to be safe. It served its purpose so for that reason I would use U-Haul in Saugus again. People we dealt with were all great!

Paula Brandano 
Rating:
5.0

Everything was perfect. Picking up and dropping off was quick and efficient. I will use this location for all my trailer needs.

Sylvain Lauzon 
Rating:
5.0

Customer did not leave a comment.

george egan 
Rating:
4.0

drop off employee was rude. pickup employee was nice

Roy Moulton 
Rating:
5.0

I have been using this U-Haul dealer for years and always have a great experience.

Adnan Hakioglu 
Rating:
5.0

Very helpful

Robert Quinn 
Rating:
5.0

Customer did not leave a comment.

Anton Sventsitski 
Rating:
1.0

This rental was a nightmare. I reserved my 10 foot truck a week in advance. The day i was supposed to move, i was told that the truck was not available at the selected location (Woburn MA) and i would need to go to a different location much farther away (Saugus MA). My storage unit is at the Woburn location so this was extremely inconvenient. I showed up to the Saugus location and could not initiate the self check in process. I had to call for assistance, and this was resolved. I got to my truck and the dials on the lock would not move. I had to call again and they tried to send me to a different truck, but the passcode they provided was not correct. I spent over an hour on the phone with someone was extremely rude and unhelpful. I ended up leaving this location that night without a truck, and had to return the next day. This postponed my moving. I should not have had to pay full price for this experience. I will likely not be returning as a customer.

MARGARET FAWCETT 
Rating:
5.0

Very professional service, very nice employees. Quick process, no waiting either at pickup or drop off. Very happy with rental - would rent here again

CATHERINE LOEFFLER 
Rating:
5.0

Nate and Bill were super nice and helpful. The truck was clean. Overall great experience.

BONNIE ALIBERTI 
Rating:
5.0

Customer did not leave a comment.

lori burke 
Rating:
5.0

Customer did not leave a comment.

Bruce Hughes 
Rating:
5.0

Quick service, helpful and professional

Robert Mcallister 
Rating:
5.0

Nothing

tony rocha 
Rating:
5.0

All workout good

Johnnie Rodriguez 
Rating:
5.0

The gentlemen manning the post when I picked up the truck, and when I returned it, were professional, friendly, and helpful. I got a very positive impression of the business, from the people there at U-Haul Saugus MA

Gregory Deyermenjian 
Rating:
5.0

Customer did not leave a comment.

Philip Smith 
Rating:
4.0

Old trucks, needs updating

mihret jusufovic 
Rating:
5.0

Customer did not leave a comment.

Lourdes Satterwhite 
Rating:
5.0

They guy that got the truck and equipment together and got us ready when we picked it up was awesome. Very fun experience.

Christopher Hall 
Rating:
4.0

Customer did not leave a comment.

Timothy Burke 
Rating:
4.0

Customer did not leave a comment.

linda correia 
Rating:
5.0

Drop off was a breeze!

Dvian Richmond 
Rating:
5.0

It was a tremendous experience and the staff is awesome thanks for all the help

Roger Grace 
Rating:
5.0

Customer did not leave a comment.

dave gauvain 
Rating:
5.0

The back of the truck had red crayon shavings that got my stuff dirty. I'll have to rent a truck again to return the items i bought and pick up new items. Also the drivers door would not close . Not safe

kirk dow 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
5.0

Check in was simple and easy. Our rental was ready for us. We under estimated our time and mileage. The attendant was understanding and clear on what our charges would be.

Michele Amari 
Rating:
5.0

Customer did not leave a comment.

Tim Morgan 
Rating:
5.0

Customer did not leave a comment.

nickia nicosia 
Rating:
5.0

The brake of the trailer, is not good. Need fixing

Marceo Coelho 
Rating:
5.0

I think this location is excellent. It’s the only location I use. Staff is always nice. I dropped off today and called a Lyft the gentleman working made sure that I knew if I needed to wait inside because of the cold. They are always just so helpful and nice. Thank you

CHERYL COLLINS 
Rating:
1.0

The moving company we hired through this app was terrible! Poor communication! Labor was efficient but they ruined our entire move day by not responding until afternoon. Uhaul doesn’t actually care who they contract as long as they get paid

Melissa Wilson 
Rating:
5.0

The person at the desk was outstanding. Very friendly, courteous and helpful. He did a great job.

Alexander Buonopane 
Rating:
5.0

Excellent experience all around. I would not change a single thing. Great staff. Super fast pickup and return!

Ralph McElroy 
Rating:
5.0

My experience was great on this location. the Navy Veteran was awesome. To the point and help others customer at the same time. My turn in was painless.

Willy Jerez 
Rating:
5.0

No complaint! Happy

LAZARO SILVA 
Rating:
1.0

I picked up my trailer and went on my way and had to return it,because it needed repairs. And that location didn't have another car trailer . And I was sent to different location.in another city To rent another car trailer and that one was broken too, Then turned that one in and got a 3rd that was roadworthy.finally, Also he had me take this trailer without any updated documentation this is unacceptable, I should be reimbursed for my experience. When I checked out.and I have this on video,of another customer with your biggest moving truck.not knowing how to drive it-hit my turn in,numerous times and also dragging my turn in car trailer. I went inside too tell the manager what was going on,and his reply was "I KNow" I've been watching it on the surveillance cameras. He didn't want too leave that seat. I'D say that's someone I wouldn't have working for me...

William Lessor 
Rating:
5.0

Just keep doing what you’re doing.

Patrick DeGregorio 
Rating:
5.0

Customer did not leave a comment.

Charmayne Platt 
Rating:
5.0

Customer did not leave a comment.

Armel Popovac 
Rating:
5.0

Nothing. The associates were great.

William Parsons 
Rating:
4.0

Customer did not leave a comment.

Joy Anne Martin 
Rating:
5.0

Great rate and service

Joseph Scaramozza 
Rating:
5.0

Peggy did a great job getting me a van when the online reservation system led to a double booking.

Michael Fish 
Rating:
5.0

The 15' truck that was assigned to us was horrible. It was a very old model truck and when driving you would think it was about to break down. I hope the next time we rent a uhaul truck, it will be a newer model. Please consider this.

BURNE STANLEY-PETERS 
Rating:
5.0

Customer did not leave a comment.

BRIAN MARVEL 
Rating:
5.0

Customer did not leave a comment.

Barry Goodwin 
Rating:
5.0

Customer did not leave a comment.

Gary Perrin 
Rating:
5.0

Customer did not leave a comment.

Barry Goodwin 
Rating:
5.0

Customer did not leave a comment.

Jay Jarosz 
Rating:
1.0

We did a one way rental from SC to MA. When we dropped off the person checking charged us for fuel (6 gallons) without speaking to us. I found out threw the automated email while sitting in my car. I went inside to question it and it was buisy. i waited in line and when the Rep walked outside to show another customer there truck I followed to speak to him quickly. When I told Joesph my issue and said he must have checked the fuel while standing on the ground. he said no and sat in it (I had taken pictures both before I left SC Uhaul and when I dropped it off) it was where is should have been. He said he would refund it. no I am sorry for stealing from you just I will refund it later today. it has not been refunded yet.

Ronald Harwood 
Rating:
1.0

I was proactive and did the rent from your phone option. I did everything and just had to get the keys from a worker. There was no worker anywhere to be found for 45 minutes. Then the truck we rented was almost on empty. It made an awful sound any time we pressed on the gas pedal. The back door would barely open and close. It was a mess.

Hailey Creed 
Rating:
5.0

Customer did not leave a comment.

Frederick Rutherford 
Rating:
4.0

Opened trailer to take checkout picture and there were items left in it. The gentleman checking me out checked it right after me and he took care of cleaning it out before I took trailer. He also mopped the floor. Great customer service by this tech.

A Jeffrey O'Brien 
Rating:
5.0

Excellent. Brand new truck. Simple pickup with great service.

Tyler Normile 
Rating:
3.0

I got overcharged and I already submit a dispute regarding this issue

Amine Lattab 
Rating:
4.0

Easy friendly and fast pickup and love the easy return by mobile app.

A Jeffrey O'Brien 
Rating:
5.0

Thank you!

Mahmoud Yassine 
Rating:
4.0

Customer did not leave a comment.

Frederico Ramos 
Rating:
5.0

Customer did not leave a comment.

JEN FORBES 
Rating:
2.0

The truck was awful. Barely any brakes. Check engine light on. Smoked like it was on fire. told the person working at the store when i returned it. He could care less. I will go to enterprise next time.

Scott Elias 
Rating:
1.0

Was charged for an extra day even though I returned the truck on the day I was supposed to. The following day I kept getting calls asking me when was I going to return a truck that I returned a day before.

Harrison Tejada 
Rating:
5.0

Customer did not leave a comment.

Jennifer Dolan 
Rating:
5.0

Customer did not leave a comment.

Katherine DeFrank 
Rating:
5.0

Customer did not leave a comment.

WILLIAM STITT 
Rating:
5.0

Customer did not leave a comment.

YEDIS LUNA 
Rating:
5.0

Customer did not leave a comment.

Mary Davis 
Rating:
5.0

Nor sure--- GM, Bill Seaman was terrific---he made sure the equipment was ready, in great shape and safe, all while managing to balance other waiting customers needs. The equipment performed great and made my trip much easier--thanks to Saugus U-Haul and Bill!

Mark Weld 
Rating:
4.0

Customer did not leave a comment.

Ralph Sirois 
Rating:
5.0

Customer service rep worker was outstanding and fast! He knew his job great! A+

John Baggs 
Rating:
4.0

No complaints . Second rental at this location . Will definitely use again .

Scott Arena 
Rating:
5.0

Customer did not leave a comment.

Tina Martinello 
Rating:
5.0

Great customer service was provided by the entire Saugus staff. Very friendly staff.

Bob McElhinney 
Rating:
5.0

The representative I interacted with was very friendly and would highly recommend him again,if I need to visit this location again,I hope to see his friendly face

Diana Millette 
Rating:
5.0

I think you guys are doing great!

juliet abajue 
Rating:
4.0

Driver's seat was covered in something red that appeared to be blood. Had to clean & disinfect.

Marion Drago 
Rating:
5.0

Customer did not leave a comment.

roy pais 
No reviews have been submitted for this location.

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