Comentarios de los clientes para U-Haul of Route 1 Saugus

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Testimonios de clientes recientes de U-Haul of Route 1 Saugus

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Philip G.
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Customer did not leave a comment.

Kate M.
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Customer did not leave a comment.

Ryan M.
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very helpful

Andrew C.
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I used the U-haul truck share 24/7 online automatic check in to streamline the process and not have to wait in line, but I still had to go to the counter to get the keys for my truck because there was not an automatic dispenser for them outside, or it wasn't working. The instruction said go straight to the counter to get your keys, implying you didn't have to wait in line behind others, but that didn't feel right so I waited. The employee was helpful and was seated behind a partition, but was not wearing a mask at all. The keys were right there and it only took a second, but I just did not want to cut the line of 2 people ahead of me. The lot was easy to figure out and the truck matched the description.

Paul C.
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very professional people on staff, pleasant experience thanks Kev.

Denis T.
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Customer did not leave a comment.

joseph S.
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Customer did not leave a comment.

Scott S.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

PAULO M.
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The Truck was drivable for me that have experience on the road. Truck needs brakes. The dash board looks like Christmas light.

Bradley G.
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employee was by MA rules supposed to be wearing a mask. He was not wearing a mask at pick up or drop off on Friday Nov 6 at the Saugus MA location

Joshua P.
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Nothing. Everything was clear cut and laid out prior to renting the vehicle and the employee was very friendly and accommodating.

William R.
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Awesome rental process!

Peter A.
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Good job

ANGELO S.
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Customer did not leave a comment.

richard D.
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Overall. I am well satisfied with my experience. Would highly recommend this location. Two comments. 1. Initial 15 ft truck had starter problems, but the Gen Mgr recommended an available 20 ft replacement truck, which completely fulfilled my needs! Bill Seaman was excellent in Cust Serv response! 2. I would recommend that windshield washer be checked and filled regularly. It was hard driving at night with a dirty windshield from the day's 200 mi travels.

Kerry Q.
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Lou was very helpful!

Beckie S.
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nothing

allabout M.
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manager bill is very helpful 👍

John K.
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Customer did not leave a comment.

Timothy K.
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Saugus is the no. 8 on the worst city/town in the Commonwealth for Covid-19 rate, yet employees NOT WEARING MASKS what the heck are you guys thinking over here. This is a very serious time for Saugus, yet during my visit just 1 out of 3 employees were wearing masks yet interacting with customers. I received an email with my "receipt attached" but yet it had nothing attached.

Clint B.
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Customer did not leave a comment.

Rocky B.
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the tires on the trailer were low on air, we had one go completely flat before we even loaded it and had to wait for a repair van to fix(hours lost). then i had to go and still inflate the remaining tires myself?!

DAVID P.
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Your manager at the saugus location was very helpful what a polite gentleman!!!

Ronaldo R.
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Customer did not leave a comment.

Jonathan C.
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Customer did not leave a comment.

timothy F.
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Excellent customer service.

Samuel A.
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Very old smiley truck. Probably not safe to be on the road.

John G.
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Lou was a great help. It was all ready and easy to pickup and drop-off.

Stephen M.
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My husband not only ended up getting changed to a different location but also when he was there is was a line of 10 people for about 40 min before he reached the desk to get the trailer. One employee working especially on a Saturday is bad business.

carolyn F.
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truck was clean but the vehicle itself was in poor condition. driver door had to be closed hard. back gate door was very difficult to open - was told "you have to move up/down/then up again." Took me a few tries to do it. Took a strong construction worker a few tries too. engine sounded like it was on its last legs. also, i received the truck with 1/8 tank of fuel. had to tank up just to get it back to the the house (and that was less than 6 miles)

bruce C.
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Staff member was patient and courteous. Understaffed, only one employee. Line was wrapped around the inside of a small store and out the door. Witnessed many potential customers walk away and leave based on the lines and slow service.

Bradford P.
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Customer did not leave a comment.

ROBERT K.
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I have rented there 3 times in the past 6 weeks. The manage and his staff are very efficient, polite And treat you class. They get you in and out very fast. I will be back for sure. Thank you

Linda S.
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No issues

ROBERT M.
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Customer did not leave a comment.

Gregory B.
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A little trouble using your app for late night check in. Wouldn't let me continue because it couldn't locate my phone.

Stephen C.
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Customer did not leave a comment.

Andre D.
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Awesome guys to rent stuff from very professional and efficient

Brian W.
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Employee for U-Haul was very helpful

Wilson V.
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Customer did not leave a comment.

JOHNATHAN N.
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Customer did not leave a comment.

richard M.
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Have more than one (excellent) customer service person on duty at 8am.......The 1 gentleman was cool calm and collective when he helped us check out.......but 5 people were in line waiting for him.

david L.
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Customer did not leave a comment.

PAUL P.
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Customer did not leave a comment.

Jonathan B.
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Associates at pick up and drop off were very friendly and accommodating. They both made sure I was taken care of right away.

craig R.
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Friendly staff and transaction was smooth.

MARK R.
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Customer did not leave a comment.

Kevin D.
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The truck still had other people's trash in passenger door The guy was not helpful. Price is a rip off at this location I'm gonna write an review to tell people go to penski truck rental way better service and rates

Stephen C.
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Not much. The entire rental process was a piece of cake. William was very professional and friendly hooking and unhooking the trailer.

Kevin W.
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Customer did not leave a comment.

ANDRE S.
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I had 2 trucks 1 26ft & 1 16ft I had to drop the 16ft at a different location because I was to far away from the airport and had to catch a early flight out but other than that Uhaul works great for me & the trailer drop off was in the area I needed it to be so it all worked out thank you.

Steven E.
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I've rented from these people many times and never had any problems, they are Great

John L.
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Customer did not leave a comment.

Stephanie S.
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Customer did not leave a comment.

KARL L.
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Windshield wipers were in really bad shape. We stopped at U Haul in Spartanburg, SC, and had them change the wipers.

Louis A.
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Customer did not leave a comment.

JOSEPH D.
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Customer did not leave a comment.

THOMAS K.
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Customer did not leave a comment.

Carla B.
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Bill, in the office was very friendly, efficient & helpful. I did not get the staff person's name when we returned the truck but he was also very helpful & courteous. Thank you

JOHNA M.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

Richard S.
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Very friendly

REX W.
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Customer did not leave a comment.

Mariah C.
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Very helpful!

stephen M.
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Customer did not leave a comment.

James H.
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First off I had booked at a different site and later was told it was not available at that site so we had to go 25 miles outside our way to get the equipment. On the site it showed it was available but Uhaul called to say it was not and flatly refused to provide the advertised 50$ credit. Original pickup site was 1.7 miles away. Since I threatened to cancel, the lady offered us 80 mile credit in exchange--- was quite useless as when we turned up at this location, they had no information about this credit and refused to give us the credit. Since we were under a time crunch, we had no choice but to take it. Although preordered and confirmed online and over the phone with UHaul, the equipment was not ready. Took 30 minutes to get it all sorted out even though we were the only customers at 7:15 am. I was under a tight timeline and had to pay 150$ extra to the loaders as we were over an hour and a half behind schedule thanks to these delays. The truck was not cleaned ahead of schedule and we had to do that prior to loading. They advertised 3 ports for charging. Of the two that were available (one was sealed off apparently), only 1 was working. Was quite a nightmare as we had to take turns charging our phones and GPS and other equipment. Thanks to the delays, we were forced to drive in the rain and there were leaks in the cab. This of course resulted in all the luggage being badly drenched. Important papers were ruined. Bedding and mattress ruined. - thats what I had discovered so far. I am still "discovering" the extent of the damage caused by the leak. Frankly for the price I should have just gone with some other agency. This was just not acceptable. Since movers unloaded it I was not alerted to this damage ahead of time. Had I known/discovered this earlier I would have spoken to the representative at the dropoff.

Robert C.
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Went smooth, price was exactly as quoted. No surprises!

JOHN N.
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i always rent from the saugus location great guys there.

Joseph R.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Curt H.
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My impression as a regular renter is the vehicles are passed along just as they are returned. So, in the age of COVID and concerns with sanitization. It would be great if the interior surfaces of the vehicles where wiped down and some notation given about the cleaning.

Daniel D.
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Talk to Bill, most U-Haul locations are busy, but Bill will look after you.

VASILIOS V.
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This location is very well run. The staff are very pleasant and professional. They have an upbeat attitude.

Susana S.
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Customer did not leave a comment.

John M.
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I had a great experience, the manager Lou was very professional a joy to do business with. I'll be back when the need for a truck or van is in need. Thank You Uhaul. John F Maietta.

Deborah F.
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Nothing Everything was easy and streamlined

eric D.
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Customer did not leave a comment.

JAMES M.
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Customer did not leave a comment.

Richard M.
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Great experience. Always an easy in and out at the Saugus location.

Andrew D.
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The guy that book us at the Saugus location was awesome. SO friendly and so efficient.

Chad P.
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Great customer service

Gary F.
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Customer did not leave a comment.

Gavin M.
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Customer did not leave a comment.

Adam A.
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Customer did not leave a comment.

William D.
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Your employee BARRY was very friendly and helpful . Being a Mgr. in the Restaraunt business BARRY is what customer service is all about. Thank You

Essam H.
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Not a thing.

Thomas R.
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Al was great. Outstanding customer experience I'm going to look for more opportunities to rent here

Arinze E.
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Customer did not leave a comment.

Ryan K.
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The cargo van I rented was not clean. There were food crumbs all over the cab, the cup holders were sticky and there was a very strong cigarette smell in the entire car. Otherwise, my experience was fine. Pick up/drop off was very easy and convenient .

Richard R.
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Truck was ready to go as advertised - counter employee was very helpful.

James C.
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Worker at desk was fast and very pleasant to deal with top flight customer service.

Abderrahim H.
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Customer did not leave a comment.

robert G.
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Customer did not leave a comment.

MARTIN M.
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Customer did not leave a comment.

KEA T.
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Great service

Lauren C.
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Customer did not leave a comment.

ANTHONY C.
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Customer did not leave a comment.

Paul M.
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Customer did not leave a comment.

Jacqueline B.
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Customer did not leave a comment.

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