Very nice customer service from the checkout process to setting up the trailer to my vehiclemike G.
Customer Reviews for U-Haul of Route 1 Saugus
Saugus, MA 01906
(Rt 1 North)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.PAT R.
I was sent here from Walden. I arrived in Walden after i had arrived in brookline. Brookline was the original pick up location but I did not receive a call from the night before as promised, so I went to brookline only to be told my truck was in walden. Then in walden, they STILL did not have my truck as supposedly all the trucks at that location had been booked. I was finally sent to saugus where I received a truck (STILL NOT THE ONE I WAS PROMISED).... I want to be refunded for the trouble i went through as YOUR site allowed me to book a truck that was not available.OLIVIA D.
El cliente no dejó un comentario.Ann T.
El cliente no dejó un comentario.STUART G.
Show customer how to use / rental truck - and put dollys and blankets in truck - not leave in parking lot for customer to load -JAMES G.
reserved a truck. went in to pick it up and the employees seemed less than happy to help anyone. one guy was turning down a customer who had reserved something just saying "well i dont have it". also could do without the tiny print on the contract that has another surcharge if i drop it off after closing and dont go online and check in. maybe have the employees go through the contract with the customer where ever charges are concerned. not a great experience over all but the van was very clean as opposed to some others ive had from uhaulMark J.
Excellent trailer for motorcycleJAYDEEP V.
El cliente no dejó un comentario.Beniamino B.
El cliente no dejó un comentario.AUDREY R.
El cliente no dejó un comentario.Zachary P.
GREAT CUSTOMER SERVICE. THANK YOU JORGE W. FOR HANDLING MY ISSUE WITH GRACE. FAIR TREATMENT OF THEIR CUSTOMERS!lisa D.
Being a repeat vehicle renter in, and around, Boston, I have found the Saugus site has the best customer service , hands down.Vincent M.
The online pick up option was pathetic, still had to go inside to see someone before being able to leave with the vehicle.Brian M.
Including all the service, employee at the office was very nice and helpful!Daniel L.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.Carmen V.
El cliente no dejó un comentario.Joseph T.
El cliente no dejó un comentario.LOUIS S.
El cliente no dejó un comentario.Christie P.
Excellent serviceNelson R.
El cliente no dejó un comentario.KEVIN B.
The truck leaked water all over the items being transported. I am extremely unhappy to say the least.Sabatino R.
The gentleman that assisted me was first class and very helpful. I rent at this location frequently and it is always a smooth transaction.Robert K.
Start by actually informing the customer when they specifically ask about the after hours drop off fee that they need to do the mobile check-in process or face a completely ridiculous $20 "convenience fee." I was only told that I needed to put the van in the equipment return area and that I needed to leave the keys in the return box. I received no emailed contract and was not told about the mobile check-in return process. I did receive a text but this info was buried deep in the message.JAMES R.
El cliente no dejó un comentario.Daniel S.
Just for FYI there was a â€œwetâ€ area 3x3' on the truck bed floor that never evap so wasn't water but had no smell either. Didn't effect us. Super important in our case was they would rent for more than 2 days. Saved our move when other plans fell through. ¡Gracias!Candace R.
El cliente no dejó un comentario.Andrew E.
Facility was filthy. I was shocked to see trash barrels overflowing especially near propane area debris all over the place. Same for the barrel near vehicle return. Inside the store smelled terrible. Coming out of a pandemic I'm pretty dissatisfied at how poorly kept this location was.GERALD M.
Everything went greatPaul H.
Long waiting time when contacting by phone .Fouad C.
El cliente no dejó un comentario.Raymond G.
El cliente no dejó un comentario.WILDER A.
El cliente no dejó un comentario.Katherine D.
El cliente no dejó un comentario.Emmett P.
The mileage and gas level (out) on the contract was not up to date; the vehicle wasn't that cleanDaishen C.
The truck ran like it had never been serviced. The check engine light came on 10 miles into my trip and the truck bucked and stalled at nearly every stop. Never again with U-Haul.Corey B.
The staff was fantastic and made sure i was quickly processed in / out. Top Notch customer serviceJohn L.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.greg M.
El cliente no dejó un comentario.JEAN B.
El cliente no dejó un comentario.Scott A.
I was concerned about the lack of tire tread remaining on the rented motorcycle trailer. â€œBalogna skinsâ€Leo S.
Your reps here were great.Give them a raise!!Charles O.
El cliente no dejó un comentario.Jacquelyn O.
Loved using the mobile app which minimized wait before getting going. Staff was laid back, friendly and easy to deal with and explained things very well.William B.
Good morning.yes the workers the maintenance the property nice and clean.he help me everything and the truck I was really good condition thanks and God blessDAVID R.
El cliente no dejó un comentario.Mindy H.
Extremely helpful with questions and ALWAYS very nice.Christine R.
Easy process throughoutSCOTT K.
El cliente no dejó un comentario.Ronnal B.
El cliente no dejó un comentario.Addison C.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.ANTHONY A.
Excellent customer service ðŸ‘ELIZABETH H.
El cliente no dejó un comentario.DAVID C.
Super helpful with checkin and checkout!Connie G.
The gentleman was very efficient with the truck return.Nicholas Z.
Very helpful!ANTHONY F.
El cliente no dejó un comentario.ARIC P.
El cliente no dejó un comentario.Ubiratan D.
El cliente no dejó un comentario.Sergey G.
Great service! Thank you.Thomas B.
Service was great. Guys explained everything well and hooked up and unhooked my rented trailer in the rainJOSEPH T.
There's not one thing that I would recommend; all the personnel were friendly, helpful and knowledgeable ! Thank you so much !!Richard C.
Nothin to do with location. Just the pricing. I got a price for $2,500 and 5 min later it went up Sooo much. I think I was told $3,400. I in was never told prices change minute to minute. Especially by $900. All become I had to pull over and use the bathroom and had to call a right back.garry M.
I dealt with Lou he was excellentArthur R.
Rented many a U-Haul in my lifetime and never found a facility as clean, owner and employee-friendly as the one I use in Saugus. I also give them all of my propane business as well. I always try to support local businesses as I'm a small business owner, myself. These guys make it easy to return to...Frank V.
great costumer service....Rodolfo R.
Lou was great!Shawn C.
Great customer service with my last 3-rentals. Plus my hitch install went smooth.Glenn P.
Both attendants picking up and dropping off or great and truck was great thank you!Danielle V.
Billed me for 150 miles when only did about 70. The general manager at the location was not helpful. Instead of listening just asking me to read the contract and the odometer is the odometer. If he took a minute to listen he could have reasonably thought that in the three hours I had the truck it would be impossible to do over 150 miles and pick up and drop off what I needed to do. It wasn't until I escalated and had a conversation with a logical human being that uhaul agreed and reimbursed be the difference. So 1. Do not rent from uhaul in Saugus ma or 2 go there and take pictures of everything, gas, odometer etc.Daniel P.
Time to retire this truck. Over 100,000 miles. I think you got your money's worth. Runs like an old truck should.PETER A.
Equipment was clean, easy to use, conveniently located. Online pick up was great, efficient & associate was super friendly. Gracias.Ashley N.
El cliente no dejó un comentario.Joseph Z.
The person who helped me was so kind and helpful! I've never rented a UHaul before and was a bit scared to haul a trailer for the first time. He helped me load the trailer to make sure I had a safe trip. Very very good experience!David W.
El cliente no dejó un comentario.alexander G.
This was a great place to get the truck.Jesus Manuel Q.
El cliente no dejó un comentario.Annie W.
it would be nice if they hired some help to assist in transactions and installs to take some pressure off of existing employeesevan Y.
Great service; equipment was ready; no hassles. Quick and easy return as well.CHRISTOPHER S.
I would like to see newer equipment! The Weekend help is very accommodatingPeter C.
El cliente no dejó un comentario.Joseph W.
Just keep doing what you're doing.RICHARD M.
El cliente no dejó un comentario.Timothy F.
El cliente no dejó un comentario.steven R.
Extraordinario servicio al clienteJoseph M.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Samuel O.
El cliente no dejó un comentario.rosemarie H.
Bill the manager was very helpful and professional, he made renting the truck very easy and seamless. Thanks BillMARC F.
El cliente no dejó un comentario.Thomas L.
El cliente no dejó un comentario.Tia M.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Richard L.
Quick rental well donePatrick F.
Servicios adicionales en esta ubicación
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