Customer Reviews for U-Haul of Route 1 Saugus

5,438 comentarios

66 Broadway Rte 1   Saugus, MA 01906
(Rt 1 North)

(781) 233-5530

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(781) 233-5530

66 Broadway Rte 1
Saugus, MA 01906
(Rt 1 North)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Could not have gone smoother. Very satisfied!!

PETER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn E. 
Clasificación:
5.0

I have used this location several times now and wouldn't even consider going to another location, even if it meant driving a little longer to get to it.

Christine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caio M. 
Clasificación:
5.0

Nothing, the gentleman who helped me, was very polite and helpful. I was was in and out in no time.

Gary B. 
Clasificación:
5.0

Easy pick up and drop off.

Mark L. 
Clasificación:
2.0

The wipers were awful and they screeched the whole time. There was rain and light snow during the rental time frame. There were multiple lights on indicating there was something wrong with truck and most importantly I could not get through to the location immediately after I dropped the rental off . I lost several things in the cabin on the floor under passenger seat.

LORI-ANN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
5.0

I request for U-Haul emergency services to send me a locksmith since I locked myself out of the truck. The estimated wait time was 60-90 minutes. The locksmith never showed up after 90 minutes. I received a phone call from the locksmith directly after 95 minutes letting me know that he can show up in 45 to 50 minutes. What a joke! I canceled the service and decided to call a local locksmith that showed up in 15 mins. U-haul wasted my time and showed very poor customer service. Also not having a spare key is a great way to make money from your customer by other means.

Valentin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jurgen L. 
Clasificación:
5.0

Outstanding service. Employees were extremely helpful & courteous

KENNETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
5.0

The fellow checking us in (wish I had his name!) was wonderful! So incredibly helpful. Highly recommend this location.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah L. 
Clasificación:
5.0

Very good for me, safe and reliable.

Thailo O. 
Clasificación:
5.0

The guy Mo I believe? Best guy to do service with! Legit made the whole process really fast and smooth. I always choose the Saugus location because I know he works the weekends! Good to see he is still there.

John P. 
Clasificación:
5.0

Could of checked the reservation in the morning then remove snow and reheat to clear the windshield before the customers actual appointment but not a big deal My trucks windshield was caked with ice

MICHAEL I. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
5.0

Excellent service and affordable rental

Alexander M. 
Clasificación:
1.0

Somebody needs to contact me regarding inappropriate charges.

Keri K. 
Clasificación:
5.0

na

Gino P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
5.0

Andy at the front desk was friendly helpful and skilled and got me on my way quickly And with zero hassle…great experience will rent again for sure

Sandra P. 
Clasificación:
4.0

Very kind!

ELISAVA N. 
Clasificación:
5.0

Always convenient and good people to deal with.

John M. 
Clasificación:
5.0

Employees were very pleasant & helpful

Alphonso C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

The individual who connected my trailer exceeded expectations! I really appreciate the help he gave me diagnosing the issue with my directional.

STEVEN V. 
Clasificación:
1.0

I rent a motorcycle trailer i when with my car unfortunately my electric harness didn't work so I couldn't get the trailer at the same time I ask the person who was helping me if got a pick up truck so I can rented and said no I don't have nothing available..so I when home star checking online for another vehicle i when on Saugus uhul web there was a pick up truck.. when the person didn't want to make the paperwork earlier and rented I have to when back there service is bad terrible I won't recommend to go to this location to anyone

NELSON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole J. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBEKAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HICHAM B. 
Clasificación:
1.0

The truck I rented should have never been taken until it was fixed it had so many issues it should have been put out of service the engine light was on, the vehicle needed a front end alignment, it pulled to the right, had a exhaust leak,there was a unusual sound under the truck, it shakes when driving it made me feel unsafe. It burns fuel and I was still charged for it and I had to put $100.00 in for gas to make sure I would not run out, please do not ignore this I would like to hear back from a manager.

Michael S. 
Clasificación:
5.0

The employee Nathan was very friendly and helpful.

Susanne M. 
Clasificación:
5.0

Your staff was great. Very professional and friendly. Will use Saugus location again in future.

THOMAS D. 
Clasificación:
3.0

The truck that I rented was in terrible shape---every time I stepped on the gas -- I did not know if the truck was going to move--It made terrible sounds....so glad that I only needed it for a very short distance. the truck was clean but the engine was terrible.

Dale D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
5.0

Very easy process and friendly staff

Winford B. 
Clasificación:
5.0

great help and professional; service

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI S. 
Clasificación:
5.0

In and out very efficient.

LORNIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
2.0

El cliente no dejó un comentario.

ANTONIO D. 
Clasificación:
5.0

Great customer service for a weekend.

Philip D. 
Clasificación:
5.0

The gentleman working this location was outstanding. Will come back here again in large part because of the excellent customer service he provided. Already recommended this Uhaul location to a friend is moving soon and referenced the employee at this location.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dzevad I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda F. 
Clasificación:
5.0

Highly recommended! Always treated with respect and dignity. Best U-Haul I've experienced. Happy Holidays

Dean C. 
Clasificación:
5.0

Everything was great. Transaction went very smoothly

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

My Saugus location is GREAT!

DEAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
3.0

That gentleman running the shop on Saturday was above and beyond professional, knowledgeable, friendly, approachable, answered all my questions making my experience wonderful during a stressful, challenging period in my life. God Bless that man!!! We definitely need more folks like him everyday in this world!!!

Kyle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

The sales person was excellent knew everything what to do and helped me Load my trailer that's why I always go back here because it's so efficient and friendly

James D. 
Clasificación:
5.0

Perfect truck rental from A to Z, friendly helpful staff person there when I picked up- and dropped off! I wouldn't hesitate recommending and/or using this location again in Saugus!! Hats off to the Management- AND the helpful friendly Staff person I got to work with too!!!! 😁

Robert Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTHUR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED Z. 
Clasificación:
1.0

Reached out to customer service and no response as expected. I was billed for a day that I did not use- just not okay! When leaving, the individual in the office chased after us to make sure the hitch was secure. Thankfully I took care it.

Mark M. 
Clasificación:
5.0

Everything was great! The man that was at store. He is great, even the store was busy. He could manage everything very well and always with smiling in his face also made a lot difference. I 100% recommended the store and the location. Thank you very much. Joana.

Joana D. 
Clasificación:
5.0

This experience was great, but it was my second try. I had an appointment with the Malden location two weeks ago. When I showed up there, the man had no idea that I was coming. The parts were not in stock and he had no one there certified to do the job. He was not very helpful and seemed overwhelmed by his job. Furthermore, it seems that when you call to talk to someone locally the call is forwarded to the national customer service number. Not helpful. Today in Suagus, Bill was awesome. He found a less expensive part for me and installed it in half the expected time. He should give customer service lessons to the guy in Malden

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredy C. 
Clasificación:
4.0

none

ERNEST T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS C. 
Clasificación:
5.0

The only issue I had was the part delayed in shipping but that's just how things are nationally. The staff was great.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS P. 
Clasificación:
5.0

Always easy in and easy out with friendly service.

RICHARD M. 
Clasificación:
5.0

Great Customer service

PHILIP H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
4.0

None, UHaul personnel were helpful in determining size needed and hooking it up.

EUGENE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethan B. 
Clasificación:
5.0

I have rented at this location numerous times. It is top notch as the manager and the employees know their job and treat their customers with class.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSMIR P. 
Clasificación:
5.0

The staff here is all-pro. Bill went above and beyond after an unexpected snafu surfaced during a hitch install. Great communication and service!!

paul D. 
Clasificación:
5.0

Easy to pickup and drop off.

STEPHANIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
1.0

NEVER try to get a hitched installed here!!! They sold me the wrong hitch for my vehicle. When the installer couldn't install the hitch (obviously!) he sent me to another location. They managed to install it but clearly something was wrong so I took it to the dealer. They told me it was unsafe to use and had to be replaced. Salem Uhaul offered to order the correct hitch and replace it. Three months later after numerous calls with various explanations about why the hitch hadn't arrived, the guy just said it was in Somerville and they refused to ship it to him. REALLY?! Furthermore; he wasn't going to touch my truck and remove the incorrect hitch!!!! Go to any other f**&ing place but UHaul!!!!!!!

Jacob Q. 
No se han enviado comentarios para esta ubicación.

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