Comentarios del cliente para U-Haul of Route 1 Saugus

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Route 1 Saugus

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

John C.
Grado:

The store attendant was great!

Evelyn S.
Grado:

Hang up the phone after a conversation with a customer! I called because I was charged $1.09 per mile, I was quote by phone .79 per mile, it’s just a few dollars but I wanted to inform. After I was told that they are in Boston area it’s difference in price, I said it’s ok. Barry at the Saugus location did not hang up the phone and had a conversation with another male voice stating ‘why should I take a cut in pay, that was her fault for canceling at the Lynnway location and she came here’ the other male voice said ‘I thought you were gonna refund her’ then when on with ‘what do people think! Great customer service!! ??

Ann B.
Grado:

The man who waited on us was Excellent! Patient, friendly, efficient, considerate, doing whatever he could to expedite getting on our way with the move, helpful tips, even as he was struggling with the system on the computer. He only works one day per week, but don’t lose him! Wish I could remember his name. He made call(s) to ask for support with the computer system while always pleasant and determined to make things easier for us, and he had Many people to help yesterday! All this said with all my sincerity, my billing address is 41 Vinton Street, Melrose, MA. 02176. Ruthie Poole, whose license you copied because she drove the truck, is the one who lives in Malden. Thank you, again! Sincerely, Ann Burgess

Wayne W.
Grado:

The outside lock box for #2 needs to be fixed as there is a sharp piece of metal on it and I cut my thumb.

Sharon G.
Grado:

Hand sanitizer in the vehicles

John L.
Grado:

El cliente no dejó un comentario.

Aquil W.
Grado:

El cliente no dejó un comentario.

Santina P.
Grado:

El cliente no dejó un comentario.

Peter D.
Grado:

El cliente no dejó un comentario.

Mckenzie J.
Grado:

El cliente no dejó un comentario.

Edward M.
Grado:

Great rental overall. Courteous and helpful staff.

Denner A.
Grado:

Excellent customer service, helpful, friendly, cares for his job. Auto transporter could of used some air on back tires but besides that, everything was smooth

jeffy T.
Grado:

To no fault of the staff at uhaul, who were generally great, this was not a great experience considering I spent $1,000 for a 1,000 mile move. That’s a $1 per mile. The equipment was fine - not clean and not dirty. After checking blinkers and lights, the right tail light didn’t work after the first 20 miles. I checked all connections and the car fuse, which weee I’m working order. It flickered on and off throughout the trip which was extremely stressful. Upon arriving to drop it off in Charleston, SC, I was told that they would take a look and see if it was the trailer or my car. IT WAS NOT MY CAR!!! Fuse was fine, car was fine and I have since tested on my boat trailer, which works fine. Frustrating to say the least considering the amount of money I spent. I should get some sort of credit for this. I literally stayed in the same lane for the entire trip for fear of getting pulled over. Make this right uhaul!

Jennifer J.
Grado:

El cliente no dejó un comentario.

Stephen H.
Grado:

El cliente no dejó un comentario.

Luke K.
Grado:

The guys were really easy and fun to deal with. They made the experience seamless! Thank you!

Kevin M.
Grado:

El cliente no dejó un comentario.

Timothy W.
Grado:

El cliente no dejó un comentario.

kevin N.
Grado:

told to fill tank and got ripped off

Steven B.
Grado:

El cliente no dejó un comentario.

aisha B.
Grado:

The weekend guys are great,super nice and they explained everything in detail. This was my first time using Uhaul and I will definitely be back to this location.

Douglas S.
Grado:

El cliente no dejó un comentario.

Brian W.
Grado:

El cliente no dejó un comentario.

Alana M.
Grado:

Great customer service rep. Friendly and very helpful!

John B.
Grado:

El cliente no dejó un comentario.

Carlos R.
Grado:

Nothing at all, lu and rick we're really respectful and professional thank you guys

Peter S.
Grado:

El cliente no dejó un comentario.

Nicholas F.
Grado:

what l will recommend is that most often people make mistake and fill the gas more than they took the van with and Uhall does not give back the balance of their money back. l am saying this because l am one of thoes an who filled the gas to full when l took it at a 3/4 value and my balance money was not given back to me. But when someone doesn't fill the gas as he took the van , he is charged more money. Why? Pls see how to fix this issue. Thanks

Abdul F.
Grado:

El cliente no dejó un comentario.

lisa P.
Grado:

Both Lou and Ricky were the BEST. SO friendly and I was in an out of their with my rental in no time at all. They brought it right out front and even opened the door for me. Both of them were awesome. Please let them know how much I appreciated their assistance.

John L.
Grado:

El cliente no dejó un comentario.

Niraj P.
Grado:

El cliente no dejó un comentario.

Moses M.
Grado:

El cliente no dejó un comentario.

John J.
Grado:

I have no ideas for improvement, as the experience was excellent. The gentlemen waited on me immediately when I arrived, and within a few minutes I was on my way. The truck was great, rode nicely and had just enough space. Return of the truck was rapid. The online contract and billing made the experience straightforward. I'll be back the next time I need a truck. Thanks.

christopher A.
Grado:

Excellent service. Thank you so much.

Molly C.
Grado:

El cliente no dejó un comentario.

Maureen J.
Grado:

Absolutely fantastic customer service !

William L.
Grado:

Rick was very helpful when I returned my truck

lisa P.
Grado:

The two guys working at the route one facility for the best they were quick efficient and very friendly I will definitely be back

RON V.
Grado:

Sales person was really very good.

Robert S.
Grado:

I dealt with Ricky at the 66 Broadway store in Saugus Mass. I called an hour before the store was scheduled to closed for an unexpected rental and he was extremely helpful and I was off driving my truck in less than a half hour. Thanks Bob from Boston

Bailey S.
Grado:

El cliente no dejó un comentario.

Robert C.
Grado:

Employee at the counter was friendly & efficient. Pick up & drop off was a breeze

Tarek D.
Grado:

El cliente no dejó un comentario.

Erxhina T.
Grado:

The equipment was very very old, not happy at all.

Arinze E.
Grado:

El cliente no dejó un comentario.

MARIA S.
Grado:

I use this company often service is excellent and I never had a problem

jamie S.
Grado:

Great service

Edward D.
Grado:

El cliente no dejó un comentario.

Steven D.
Grado:

El cliente no dejó un comentario.

David J.
Grado:

El cliente no dejó un comentario.

joe D.
Grado:

Always great. Always convenient. Always affordable. Thanks for everything

John D.
Grado:

El cliente no dejó un comentario.

Lisa M.
Grado:

El cliente no dejó un comentario.

richard D.
Grado:

The guy running the office there was great. He was working alone and was super helpful. He should be commended for his service.

Michael T.
Grado:

Bill was excellent to deal with .

Dana D.
Grado:

Very friendly & courteous. Pleasant experience. Thanks!

Robert R.
Grado:

The representatives we worked with were kind and helpful. It was a great experience! Getting the truck onto route 1 is a little scary, but it helps that there's a wide driveway and, if I recall correctly, a shoulder on the road near where you need to pull onto the road.

DOREEN A.
Grado:

El cliente no dejó un comentario.

Maiquel M.
Grado:

El cliente no dejó un comentario.

Melissa G.
Grado:

El cliente no dejó un comentario.

Dianne C.
Grado:

Everything was Great!! The staff was friendly & very helpful. Answered any questions I had!! Other companies could take lessons from your staff on how to treat customers!!! ??

patrcia B.
Grado:

Staff was extremely pleasant and helpful. Great experience picking up and dropping off. Fast in and out and they allowed me to park my car there while I used the van.

Stephen R.
Grado:

El cliente no dejó un comentario.

Monica C.
Grado:

Really nice and easy service! Guy who helped us was so friendly!

Sean S.
Grado:

The guys did a great job getting me in and out, only request I would have us to have a ramp to rent for use w/ pickup trucks.

Thomas M.
Grado:

El cliente no dejó un comentario.

Kathren A.
Grado:

El cliente no dejó un comentario.

tony C.
Grado:

El cliente no dejó un comentario.

Jennifer J.
Grado:

These guys were amazing!! I'll never rent from another place. I own a wedding planning/florist business and we occasionally rent vans. I'll always come here from now on. Thanks guys! Jen

barry C.
Grado:

Richard is a terrific employee....friendly and courteous....I watched him deal with a confrontational customer in front of me very professionally to diffuse the situation....very impressive!!

andrew T.
Grado:

El cliente no dejó un comentario.

Gerard P.
Grado:

Nothing

John N.
Grado:

always great service

Vladimir F.
Grado:

El cliente no dejó un comentario.

Michael S.
Grado:

Gentlemen that helped me I believe his name was Richard Reynolds from the Saugus mass location was beyond a great employee he went out of his way in the rain to make sure the equipment was perfect he truly is an asset to the uhaul team and an overall great person

sumir S.
Grado:

El cliente no dejó un comentario.

Jeannot A.
Grado:

El cliente no dejó un comentario.

Barry H.
Grado:

El cliente no dejó un comentario.

john L.
Grado:

El cliente no dejó un comentario.

Richard R.
Grado:

Hi my name is rick reynolds, I currently work for the store in Saugus. The people who run it are awsome to work with, and the customer service is outstanding.

Robert D.
Grado:

El cliente no dejó un comentario.

rob C.
Grado:

El cliente no dejó un comentario.

Tina G.
Grado:

Rich and Lou were very helpful answering any questions I had. The Christian Angel Smile Foundation charity was thrilled that you provided a $200 certificate for us to use to help us in our mission to feed as many children and families as possible. This year we were able to assemble 540 food bags and distribute them on Saturday so thank you. I also want to add that Rich helped us in November for the same type of food bag event for Thanksgiving and he's great to work with...Lou too. Thanks so much to all of you for your help!! Tina Ghikas, CAS Fundraising & Charitable Gifts Volunteer

glenn G.
Grado:

Renting the trailer was a very smooth and easy transition. The man (I can’t remember his name) was very friendly and helpful. Keep up the good work!!!

ROB G.
Grado:

El cliente no dejó un comentario.

John D.
Grado:

El cliente no dejó un comentario.

Paul A.
Grado:

El cliente no dejó un comentario.

Vincent B.
Grado:

both associates at Saugus Ma were great

Juan A.
Grado:

Great job

Vanessa W.
Grado:

Really liked how agent spoke to me on phone, to fine tune what I actually needed.

Diane M.
Grado:

El cliente no dejó un comentario.

Hanbai Z.
Grado:

El cliente no dejó un comentario.

David C.
Grado:

El cliente no dejó un comentario.

John F.
Grado:

Everything was quick, clean and easy! No surprises when I returned! Excellent!

mark F.
Grado:

The sales people were great! Fast and very friendly a very good experience!!!

Emily M.
Grado:

efficient, courteous, made our move easy!

Thomas N.
Grado:

Excellent people there!

Matthew S.
Grado:

nothing comes to mind - very smooth process, super helpful staff.

Crystal M.
Grado:

Great customer service

No reviews have been submitted for this location.

Back
To Top