Comentarios de los clientes para U-Haul of Route 1 Saugus

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Route 1 Saugus

Clasificación general:

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PETER D.
Clasificación:

I was told the gas was on 1/4 tank when I left the gas light was on and the mark was on 0

Toufik N.
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El cliente no dejó un comentario.

Andrew S.
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Inside of shop is dark and nasty. Super uninviting. Brighten it up, freshen the inside. Also, please staff more than one person at a time. There is always only one person and check-in takes forever.

Nathaniel W.
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El cliente no dejó un comentario.

Timothy E.
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All set

Joel S.
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El cliente no dejó un comentario.

HAZEM H.
Clasificación:

I was told the wrong info about my rental,after I rented the trailer size 6x12 I realize when I try to load on the trailer that the Ramp is less then 5 feet so immediately I returned to the store it took about one hour for rental time. Now my issue is that the store person will not give money back or at least a credit. So please can you help Thanks

Mark R.
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I was over charged for gas. I went exactly 30 miles, purchased 3 gallons of fuel and was charged for an extra 4 gallons($15) on my bill. Since the store was busy the person behind the counter said "your all set and you'll get the final bill via email". I called customer service and sent them photo's proving the truck gas level was returned the same as when I left. Next time I'll settle the bill before leaving.

Ronald K.
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El cliente no dejó un comentario.

Francis T.
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The 10' truck was excellent, it has a V8 engine but I couldn't believe how good it was on gas. I'd definitely recommend this U-Haul to friends.

Christopher A.
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El cliente no dejó un comentario.

PETER D.
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El cliente no dejó un comentario.

Ralph V.
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El cliente no dejó un comentario.

Mark C.
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El cliente no dejó un comentario.

EILEEN R.
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great experience overall, many thanks!

Ed L.
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They did an amazing job from the beginning to the end !!!

Jonathan C.
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El cliente no dejó un comentario.

GARY S.
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El cliente no dejó un comentario.

Paul P.
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I set up my appointment in advance at the Wilmington location. The day I was to pick the truck I was told to go to the Woburn location. I went to Woburn and was told they didn't have a truck for me and was directed to the Saugus location. What should have taken me ten minutes took over 2 hours. Not Happy with the run around!!

Christopher A.
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El cliente no dejó un comentario.

Jonathan C.
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El cliente no dejó un comentario.

Sandra O.
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The drop off location was switch without my knowledge I have requested the drop off at Danvers and when I arrive to drop the car it send me to Saugus.

Jamie P.
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Returned truck after one extra day rental and was charged for 3 extra days! Upon calling to dispute was transferred to a customer service to file a dispute for the incorrect charges. Was advised by that customer service representative that no one was available to handle at the mk moment now I have to wait 72 hours for this locations manager to contact me to discuss the dispute. We will see where it goes now, it better not be an issue. I hope they have live camera recording on their property as they claim so they can pull the video of me returning the truck when I did not when they claim I did!

Melvin H.
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Nothing

Brian H.
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El cliente no dejó un comentario.

Nicholas C.
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The front desk clerk was amazing!

Brian H.
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El cliente no dejó un comentario.

kimheang N.
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El cliente no dejó un comentario.

BRIAN H.
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El cliente no dejó un comentario.

Johane D.
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I had no issues I was late picking up the truck they were so helpful and willing to change my time coming back I was late again I did not have a chance to call I dropped off the truck return the key in the morning they charged my card no issues

Tyler B.
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The service and the UHaul personnel were really great. I appreciated the customer service. I would definitely use UHaul and this location again. One note of improvement, the UHaul truck did have a cigarette smell that was quite strong.

Dante S.
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El cliente no dejó un comentario.

Aarti L.
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The only thing was that the truck's left brake and indicator light wasnt working and should have been checked before renting it out.

Glenn P.
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The wait time in call-center, add more agents

Olga B.
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Everything was great!

Habakuk D.
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Better Communication between locations.

Michael M.
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El cliente no dejó un comentario.

Jonathan M.
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El cliente no dejó un comentario.

Adalberto S.
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El cliente no dejó un comentario.

carl F.
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El cliente no dejó un comentario.

Jeffrey C.
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El cliente no dejó un comentario.

Scott S.
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Wasn't told about fuel charge, truck was stuck in snow upon arrival, workers only cleaned roof and lift gate upon request of nearly a foot of snow,

Gary B.
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El cliente no dejó un comentario.

William B.
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El cliente no dejó un comentario.

Joseph C.
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everyone was great, truck old but they keep it going!

ANDONY M.
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very nice customer service great experience overall

Mark M.
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El cliente no dejó un comentario.

William P.
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The manager on duty at Saugus-I believe his name was Luke?-made my process of renting here quick, easy, and painless. You can tell he genuinely enjoys his job and is a real asset to your company. Highly recommend the Saugus location for their selection as well as the good old fashioned customer service lacking at many other places these days. Will definitely be back. Thank you again!!!

Philip G.
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El cliente no dejó un comentario.

Kate M.
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El cliente no dejó un comentario.

Ryan M.
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very helpful

Andrew C.
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I used the U-haul truck share 24/7 online automatic check in to streamline the process and not have to wait in line, but I still had to go to the counter to get the keys for my truck because there was not an automatic dispenser for them outside, or it wasn't working. The instruction said go straight to the counter to get your keys, implying you didn't have to wait in line behind others, but that didn't feel right so I waited. The employee was helpful and was seated behind a partition, but was not wearing a mask at all. The keys were right there and it only took a second, but I just did not want to cut the line of 2 people ahead of me. The lot was easy to figure out and the truck matched the description.

Paul C.
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very professional people on staff, pleasant experience thanks Kev.

Denis T.
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El cliente no dejó un comentario.

joseph S.
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El cliente no dejó un comentario.

Scott S.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

PAULO M.
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The Truck was drivable for me that have experience on the road. Truck needs brakes. The dash board looks like Christmas light.

Bradley G.
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employee was by MA rules supposed to be wearing a mask. He was not wearing a mask at pick up or drop off on Friday Nov 6 at the Saugus MA location

Joshua P.
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Nothing. Everything was clear cut and laid out prior to renting the vehicle and the employee was very friendly and accommodating.

William R.
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Awesome rental process!

Peter A.
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Good job

ANGELO S.
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El cliente no dejó un comentario.

richard D.
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Overall. I am well satisfied with my experience. Would highly recommend this location. Two comments. 1. Initial 15 ft truck had starter problems, but the Gen Mgr recommended an available 20 ft replacement truck, which completely fulfilled my needs! Bill Seaman was excellent in Cust Serv response! 2. I would recommend that windshield washer be checked and filled regularly. It was hard driving at night with a dirty windshield from the day's 200 mi travels.

Kerry Q.
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Lou was very helpful!

Beckie S.
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nothing

allabout M.
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manager bill is very helpful 👍

John K.
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El cliente no dejó un comentario.

Timothy K.
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Saugus is the no. 8 on the worst city/town in the Commonwealth for Covid-19 rate, yet employees NOT WEARING MASKS what the heck are you guys thinking over here. This is a very serious time for Saugus, yet during my visit just 1 out of 3 employees were wearing masks yet interacting with customers. I received an email with my "receipt attached" but yet it had nothing attached.

Clint B.
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El cliente no dejó un comentario.

Rocky B.
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the tires on the trailer were low on air, we had one go completely flat before we even loaded it and had to wait for a repair van to fix(hours lost). then i had to go and still inflate the remaining tires myself?!

DAVID P.
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Your manager at the saugus location was very helpful what a polite gentleman!!!

Ronaldo R.
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El cliente no dejó un comentario.

Jonathan C.
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El cliente no dejó un comentario.

timothy F.
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Excellent customer service.

Samuel A.
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Very old smiley truck. Probably not safe to be on the road.

John G.
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Lou was a great help. It was all ready and easy to pickup and drop-off.

Stephen M.
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My husband not only ended up getting changed to a different location but also when he was there is was a line of 10 people for about 40 min before he reached the desk to get the trailer. One employee working especially on a Saturday is bad business.

carolyn F.
Clasificación:

truck was clean but the vehicle itself was in poor condition. driver door had to be closed hard. back gate door was very difficult to open - was told "you have to move up/down/then up again." Took me a few tries to do it. Took a strong construction worker a few tries too. engine sounded like it was on its last legs. also, i received the truck with 1/8 tank of fuel. had to tank up just to get it back to the the house (and that was less than 6 miles)

bruce C.
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Staff member was patient and courteous. Understaffed, only one employee. Line was wrapped around the inside of a small store and out the door. Witnessed many potential customers walk away and leave based on the lines and slow service.

Bradford P.
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El cliente no dejó un comentario.

ROBERT K.
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I have rented there 3 times in the past 6 weeks. The manage and his staff are very efficient, polite And treat you class. They get you in and out very fast. I will be back for sure. Thank you

Linda S.
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No issues

ROBERT M.
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El cliente no dejó un comentario.

Gregory B.
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A little trouble using your app for late night check in. Wouldn't let me continue because it couldn't locate my phone.

Stephen C.
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El cliente no dejó un comentario.

Andre D.
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Awesome guys to rent stuff from very professional and efficient

Brian W.
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Employee for U-Haul was very helpful

Wilson V.
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El cliente no dejó un comentario.

JOHNATHAN N.
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El cliente no dejó un comentario.

richard M.
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Have more than one (excellent) customer service person on duty at 8am.......The 1 gentleman was cool calm and collective when he helped us check out.......but 5 people were in line waiting for him.

david L.
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El cliente no dejó un comentario.

PAUL P.
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El cliente no dejó un comentario.

Jonathan B.
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Associates at pick up and drop off were very friendly and accommodating. They both made sure I was taken care of right away.

craig R.
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Friendly staff and transaction was smooth.

MARK R.
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El cliente no dejó un comentario.

Kevin D.
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The truck still had other people's trash in passenger door The guy was not helpful. Price is a rip off at this location I'm gonna write an review to tell people go to penski truck rental way better service and rates

Stephen C.
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Not much. The entire rental process was a piece of cake. William was very professional and friendly hooking and unhooking the trailer.

Kevin W.
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El cliente no dejó un comentario.

ANDRE S.
Clasificación:

I had 2 trucks 1 26ft & 1 16ft I had to drop the 16ft at a different location because I was to far away from the airport and had to catch a early flight out but other than that Uhaul works great for me & the trailer drop off was in the area I needed it to be so it all worked out thank you.

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