Customer Reviews for U-Haul of Rosemead

2,833 reviews

4251 N Rosemead Bl   Rosemead, CA 91770
(Sw of Mission)

(626) 286-4933

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(626) 286-4933

4251 N Rosemead Bl
Rosemead, CA 91770
(Sw of Mission)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SHUBING Y. 
Rating:
1.0

To whom it may concern, My name is Ming Chao. I have recently used your service in order to rent a truck for my moving needs. I rented it on the date of 11/23/2021. The truck worked to my satisfaction and my move was done with the help of your U-haul with no issues. However, I came across an incident with one of your staff members at the Uhaul in Rosemead. 4251 Rosemead Blvd, Rosemead, CA 91770, United States. I'd like to lodge a formal complaint about this. The employee in question is a female with tattoos all over her body. She was extremely rude to both me as well as my brother. I have to question whether this was a race motivated discrimination or not, as she was considerably rude from the onset of the conversation. When trying to return the truck, the employee raised an issue about there being "mud in the truck". The only thing I moved was furniture, so there couldn't have been mud in the truck. There might have been some trace amounts of dirt or dust, however. She exclaimed that we had to sweep out the 'mud' before we could return it. When we asked if we could borrow the broom that was next to the truck, she very rudely said that we could not, and that finding a broom or anything to use to clean the truck would be "your problem, and I don't care". At that point, I wondered if she wanted me to just take the shirt off my back to sweep up the truck. It was completely unreasonable, and a completely misuse of her authority in this situation. I asked that she at the very least undergo corrective action. Eventually I was able to buy some paper towels from the store in order to sweep up the truck bed. I don't know if your employee just derived pleasure from giving us a hard time or not, but needless to say, I will NOT be using your services in that location in the future. I will definitely think twice about using your service again as I would not want to undergo this kind of situation again with one of your employees. Thank you for your time.

MING C. 
Rating:
5.0

Customer did not leave a comment.

Alfonso A. 
Rating:
5.0

Customer did not leave a comment.

BINH N. 
Rating:
4.0

Very friendly staff. Thank you,

MICHAEL R. 
Rating:
5.0

I don't want to get his name wrong but I believe it was Jessie. He made everything easy and very helpful. Thank you for all your help. Will definitely will return. Thank you

WILLIAM O. 
Rating:
4.0

I feel like the location has a lot of business and not enough parking/room to maneuver. Besides that, the customer service and cleanliness of the vehicle was great. Thank you.

Nolani M. 
Rating:
5.0

Customer did not leave a comment.

RICARDO G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
3.0

A couple of things; 1. The gas gauge is almost always wrong. Employees need to be more careful when they report it. 2. Your checkout data system isn't compatible with the browser used by Samsung phones so I can never check it back in

BRIAN M. 
Rating:
5.0

The folks you have currently working at the Rosemead location are good representative of your company 👍🏽

KITTY H. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Very good!

Ji Z. 
Rating:
5.0

Customer did not leave a comment.

KENNY L. 
Rating:
5.0

Customer did not leave a comment.

ALICE G. 
Rating:
5.0

Customer did not leave a comment.

ASBED B. 
Rating:
1.0

Customer did not leave a comment.

GLEN C. 
Rating:
2.0

The truck I reserved was filthy and smelled like manure. There was another truck on the property that was the same size but they said it was reserved. I told them I was there before the other person and they should give it to me. He said no. They couldn't find the key to a 20 ft. Whatever… They rented me a 17 ft which was way less than we wanted. I had to have two other trucks help to make up for the smaller truck. I still don't have everything out of storage even with the movers using their own trucks! I also had to pay them each $30 To use their trucks Shot show. It was a tough day snd your company did not make it any easier at all. The clerk Gerry was nice. Nothing bad to say about him.

Christine J. 
Rating:
5.0

Customer did not leave a comment.

LYNN C. 
Rating:
5.0

None

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

HAOJIE N. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

WeiJian T. 
Rating:
4.0

I'm so sorry I did not get the young ladies name who helped me with my rental, but she was very, very helpful. She saved me time and money.

RUBEN C. 
Rating:
5.0

Best Uhaul experience hands down . Will definitely book future reservations here .

Kerim O. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
4.0

Customer did not leave a comment.

AMBERLY C. 
Rating:
5.0

Absolutely nothing it was great

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Francisco L. 
Rating:
5.0

App sucks for auto check out (warn that you need a passport or friend before I get to the site). UHaul problem, not site issue. The people there are amazing, professional and do the best for the customer.

David J. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
1.0

Fraudster: Say that I broke the car: Ask him to provide evidence and then push it to the insurance company: I can't get the proof: Just say you can't pay but they want the money to be urged by the credit company

SENYUN D. 
Rating:
2.0

Too much traffic and difficult to get into the driveway.

LILLIAN R. 
Rating:
3.0

knobs on uhaul truck we're sticky. return process took forever. workers there need to speed it up

VINCENT C. 
Rating:
3.0

I checked out my trailer at 8:30 AM and returned at 11:30 AM. Upon returning to the location, my rental could not be found in the system. After approximately 45 minutes of standing around, someone was finally able to locate it. I provided my rental agreement which had all the information on it and I was being asked basic questions about the rental which were clearly indicated on the rental agreement. What should have been at most 10 minutes to return the trailer turned into almost an hour, which cut into my day and put me behind schedule. I think there needs to a better system to avoid this kind of return in the future.

JEREMY B. 
Rating:
5.0

Customer did not leave a comment.

ERNIE C. 
Rating:
5.0

The young man running the place was GREAT!

Delia G. 
Rating:
5.0

The whole process was really easy

Oscar B. 
Rating:
5.0

excellent service, thank you

Marco S. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

I go out of my way to go to this location as the others around me have terrible customer service.

Matthew P. 
Rating:
5.0

Very good service..thank you

KYONG C. 
Rating:
5.0

Customer did not leave a comment.

SAU C. 
Rating:
4.0

Customer did not leave a comment.

Chien F. 
Rating:
5.0

Customer did not leave a comment.

VIOLET N. 
Rating:
1.0

Many hidden feeds that are not explained up front. I went 60 miles in a 15 footer and ended up paying $300.00 because of hidden feeds. Was charged for equipment that I didn't use.

TOROJANO N. 
Rating:
5.0

Customer did not leave a comment.

Fnu A. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO G. 
Rating:
3.0

I am extremely disappointed about my experience with U-Haul today. I arrived to this location after a different location (126 E Las Tunas Dr, San Gabriel CA) failed at proving me with a functioning U-Haul. They first gave me a vehicle that was visibly dirty inside and with 1/8th of gas in the tank. Furthermore, the gas needle dropped by a half after driving the vehicle for less than two blocks. I turned around in time, otherwise the vehicle would have broken down in the middle of the road. The manager was initially unhelpful and questioned my account of the mal functioning vehicle. I made a reservation for this vehicle and my friends and family time depended on getting it on schedule. I will surely try an alternative to U-Haul next time I need a rental cargo.

Benjamin I. 
Rating:
1.0

You double charged me and I was told it was only like $113 and was charged almost $190. Also i was told i had to return the truck in 24 hrs and then got an email saying i could keep it and when h asked the employees in the store they knew nothing about it.

Cherie K. 
Rating:
5.0

Customer did not leave a comment.

ELVIA V. 
Rating:
5.0

We've rented before. So it was fast And pretty cheap. I thought it would cost more

VICTORIA D. 
Rating:
5.0

Customer did not leave a comment.

Virgilio L. 
Rating:
1.0

Billy seals the general manager is really really rude and won't help me with my questions. I asked for his manager and he said that he is the owner and that he reports to no one.

Albert Z. 
Rating:
5.0

Customer did not leave a comment.

Julio R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

The shelf pick up still required me log in into my account in app. The a The whole app experience is not good. Three years ago, i tried this shelf pick up service . I didn't had good experience. Lag , relogin , so i asked help at store. Today, the app still don't good interface , relog in during pickup. I still need to ask help at store.

Rex C. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Everything was perfect, don't need to improve very much, but I did want to say the woman who helped me out with this if she's not a manager you should give her the manager position. Very competent , polite and understanding and efficient etc etc. Thanks.

EMMA M. 
Rating:
5.0

The customer service at this location was just great. The lady that helped me with my reservation was awesome, polite, attentive and made it easy. Thank you

JUAN G. 
Rating:
3.0

Have your employees smile at customers

Anel P. 
Rating:
5.0

Customer did not leave a comment.

Arnel N. 
Rating:
5.0

Customer service the best

Omar R. 
Rating:
5.0

Customer did not leave a comment.

Bridgette A. 
Rating:
5.0

Excellent service

LORRAINE O. 
Rating:
5.0

This location was gr8. Personnel who worked there were good, inspected the truck in a jiffy, and was out in about 10 minuets.

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

I didnt get her name but theres one hispanic lady who worked here with braided hair in the morning thurs sep23 and let me just say she was by far the best help ive ever had here im only writing this because she was that good highly recommend her

ALEXANDER K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

uhual will open more locations in future and service

STEVEN V. 
Rating:
3.0

I think it is important when going through procedure like don't keep your phone on airplane mode is a bit insulting. Asking customer to be available, is most you can ask. Don't think we will avoid you. Change the way that info is communicated.

Eloy Z. 
Rating:
5.0

Johnathan was very helpful, the entire process was smooth as butter, thank you!

Lee O. 
Rating:
5.0

Customer did not leave a comment.

Libin W. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
3.0

It was chaotic and unorganized. Nothing was ready when I came and people didn't seem to care. Not the best experience.

David W. 
Rating:
5.0

Customer did not leave a comment.

wenxi Z. 
Rating:
5.0

To have more parking spaces for customer to park. Kind of hard to find street parking that have 2hrs limit when we are renting a truck for several hours or half a day.

My C. 
Rating:
5.0

My visit was absolutely flawless the people that help me were very attentive professional courteous and awesome overall!

Michael E. 
Rating:
5.0

Nothing I got Great customer service. Thank you for going beyond my expectations uhaul

LARRY D. 
Rating:
5.0

Need more workers

THERESA W. 
Rating:
5.0

The process was extremely easy, the U-haul rep on the phone as well as the in store person we efficient, professional and friendly. It was by far one of the most streamline rental experiences I've had. I was home with the pickup truck within 30 minutes! I would definitely rent again & recommend. Also the vehicle was very clean.

VICENTE R. 
Rating:
1.0

No integrity. Liars.

Dung N. 
Rating:
5.0

Daniel was very helpful

JOVEN D. 
Rating:
4.0

Your payment system is awful. It takes forever and the credit card machines are unreliable.

Charles K. 
Rating:
1.0

I think they can explain the contract,equipment and policies that customers receive. Maybe the trucks can run better and be well maintained. The truck that I rented ran like crap and sucked up to much fuel. On a 2 day rental I spent $ 400 in fuel. I thought that was a lil much.

SERGIO F. 
Rating:
5.0

See comment about pick up. I did have to again waste 15-20 minutes to rectify the issues from the pick up location but the gentleman that helped me at the drop off was super nice and a great representation for your company since he genuinely cared and was very compassionate. G Bilbrew Tax Services on the other hand should not be associated with you since they are horrible.

Christopher K. 
Rating:
5.0

So far so good. This is the 6th times rent the vehicle. Will recommend to my friends definitely.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

ALLEN C. 
Rating:
1.0

Stop with the BS, listen to the customer. Booked 1day, billed for two. Stop the greed!.

emilio M. 
Rating:
4.0

Customer did not leave a comment.

Sally L. 
Rating:
4.0

Good costumer service in person, but costumer phone service needs improvement with time waiting

Kitty H. 
Rating:
4.0

Customer did not leave a comment.

LELAND H. 
Rating:
4.0

Customer did not leave a comment.

Justine W. 
Rating:
5.0

Customer did not leave a comment.

Julio R. 
Rating:
4.0

Customer did not leave a comment.

Leanne C. 
Rating:
3.0

Customer did not leave a comment.

CHUANJIE S. 
No reviews have been submitted for this location.

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