Customer Reviews for U-Haul of Rosemead

3,144 comentarios

4251 N Rosemead Bl   Rosemead, CA 91770
(Sw of Mission)

(626) 286-4933

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(626) 286-4933

4251 N Rosemead Bl
Rosemead, CA 91770
(Sw of Mission)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Driver seat was not adjustable

li-xin Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
4.0

Thank You.

Ray T. 
Clasificación:
2.0

The service was like there was no sense of urgency. The about that is charged for gas is BEYOND ridiculous. A complete rip off. The best part about this was the rental price for the truck.

Candas C. 
Clasificación:
1.0

Over charge

Wai P. 
Clasificación:
4.0

I've always been impressed with the service at this location.. The new management team as of 2 or 3yrs.recent, are the model for your company. I dig them...

ronnie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JINGCHAO S. 
Clasificación:
5.0

Gracias excelente

Federico d V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus F. 
Clasificación:
5.0

I got the best service and experience. The truck was a little older and in rough shape. I always appreciate uhaul they do a great job.

Cody G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTURO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheng H. 
Clasificación:
3.0

In the truck I drove, the top in moms attic was leaking and all my boxes on the bottom were soaked

Justin L. 
Clasificación:
5.0

There's nothing you can do to improve. Your service was far and beyond what I expected. Please don't change a thing. On scale of 1-10 U-Hual Rosemead Scored A 15 , Keep up the good work U-Haul Rosemead. I will always keep you in mind.

Edmond W. 
Clasificación:
4.0

Very understanding help full and worked with me I recommend this location for all your needs

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lizette R. 
Clasificación:
1.0

Horrible experience. Was refused parking for my vehicle for one hour only despite the location having about 20 open spots. Was not viven enough mileage to even get to my drop off location. Total bait and switch

Joshua C. 
Clasificación:
2.0

El cliente no dejó un comentario.

gloria D. 
Clasificación:
1.0

Arrived stood around for help didnt see anyone inside and found lady helping someone so I waited when she walk passed me at entrance no acknowledgement. Guy that help me was ok got job done but not friendly. Drop off was ok mentioned gas wasn't actually full when I notice dial showed on the F but when I filled up upon returning it was well passed it I'm guessing at gas difference cost of $8-10

tony J. 
Clasificación:
5.0

Everybody was very attentive, kind, and helpful, noticing little things and making me feel welcome even though I came right before closing time.

Darin K. 
Clasificación:
5.0

Very good service.

thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donovan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

federico V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

armando R. 
Clasificación:
1.0

I would like a call from manager from this location. I picked up vehicle in the am to move some furniture, after getting to my residence I open rear door and there was a smell or foul odor. I brought vehicle back and was charged a cleaning fee for the odor. I find it unfair I was charged this fee. I brought the vehicle back the same way I received it. Same condition, I should not be charge for that odor. Please have a manager give me a call or district manager.

Lam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mai A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert M. 
Clasificación:
5.0

Very good!

nianhui W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mercedes C. 
Clasificación:
5.0

The only issue was the truck showed service needed for stability track and it's only showed after drove for a while. Since it is short trip and I didn't want to go back and change another truck. Maybe that's the reason the truck was very bumpy on the road.

siu H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

El cliente no dejó un comentario.

nelson C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

Everyone at this location is Full of Awesome Sauce... Keep up the Good Work !!!!!

TREVA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
2.0

My reservation always showed up at being at a different location but when I went there it would direct me to Rosemead. I wasn't able to pick up the van at 9pm as I had originally requested. Very annoying procedure!! Fix your system!

Alloy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Delong P. 
Clasificación:
5.0

Excellent , I surely recommend this store , Rachelle the store owner assist me very good - michael

Micheal N. 
Clasificación:
5.0

I picked up the truck 30 minutes before closing and dropped off after hours. The owner helped answer some questions - didn't catch his name, but he was quick and efficient. I had some challenges with the app on my phone to document damage, for example. Sometimes the updates went through, and sometimes the app seemed to hang up and I lost information. That was very frustrating. Other than that, process was great.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

pedro A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yaoxing W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador L. 
Clasificación:
5.0

Thank you Rachelle for the thorough check-in service; thank you for making sure that I didn't drive out with a nail in the tire. Thank you Caesar for return inspection; thank you for the professionalism and friendliness atmosphere.

wayne T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Haksu C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

The online reservations are a disaster with miss match reservations. But the staff were extremely helpful in assisting to over come the tech difficulties.

Adrian Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce P. 
Clasificación:
5.0

Great car, friendly service.

TONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lam T. 
Clasificación:
5.0

Helpful friendly staffs

Chi Tung C. 
Clasificación:
5.0

Stock more 10' trucks for rental. These trucks seem to be more popular and in high demands.

Raymond H. 
Clasificación:
5.0

Rachelle was super helpful and great customer service.

chia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JianYu L. 
Clasificación:
1.0

A employee is not so friendly today.

yuan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline S. 
Clasificación:
3.0

Customer service rep was not very friendly, rushed and didn't explain the process when I showed concerns.

Lauren H. 
Clasificación:
5.0

Great customer service. Cescar and Robert makes this place shine. When you thought customer service was non-existent. U-Haul Rosemead will prove you wrong. Gracias.

Georgett K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hsiang Lin C. 
Clasificación:
1.0

I dropped off uhaul truck left it in uhaul parking, I received a receipt via email and noticed they charged my for a Crack in the window that wasn't there at the time of drop off. I would like this to be settled correctly. It did not have a Crack on the uhaul truck when I returned it.

RITA A. 
Clasificación:
5.0

I well come back to Display again the guys helping us he's excellent and very nice very friendly

Oanh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerson I. 
Clasificación:
3.0

7:40am reset. Felt I'll told female Rep. going in late. She stated someone is right after you. After rushing turning on the truck. There was noobs other Custer waiting for my truck. She lied!! Very unprofessional. I did not appreciate the poor customer service from her.

Alicia G. 
Clasificación:
2.0

The young lady who helped us was not friendly and very rude!

Karen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Everything was easy and the price was great!

Stanley S. 
Clasificación:
5.0

Keep up the good work.

Louis O. 
Clasificación:
4.0

excellent friendly courteous helpful

Daniel N. 
Clasificación:
5.0

All your employees during the afternoon shift when I arrived to pick up the truck we're very very nice and courteous.

Rosa G. 
Clasificación:
5.0

Well.. for Rosemead, California location, not so much improvement is recommended, as far as my being a client, for sure!! More internal deficiencies, I'm not a U-Haul zone manager.. however, Rachelle, manager, n Rudy Diaz, I must say, very good with a + sign all around!! Cordial, knowledgeable, n have great attention n attitude, in being helpful!! Rachelle was awesome in her advisement, saving me time n money.. Rudy Diaz n Rachelle are excellent, running biz, like their own!! Please make note for their record, Sincerely, Jaime Chavez..

Jaime C. 
Clasificación:
4.0

The one way driveway to return vehicles was a bit inconvenient; have to enter from Mission and not Rosemead.

Hubert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon V. 
Clasificación:
1.0

Had an appointment at 10am for pick up , but didn't leave uhual to 10:40am. The person told me that I have to return the vehicle with full tank of gas when the car wasn't at full.

Thinh D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Xiaoming H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wenjie L. 
Clasificación:
4.0

Billy, Gary and Rudy were very helpful and professional. Please keep it that way.

Gregory V. 
Clasificación:
3.0

Vehicle threw a check engine light and had multiple warnings while driving it empty back to the store.

Nalani C. 
Clasificación:
1.0

They changed pick up location from the one I scheduled. Spent time at the first location to find out I needed a different location. By the time I got to the Rosemead, they were very slow. Pushed back my whole day, then when I was a little late (naturally after starting later) got charged for a whole additional day. Will never use uhaul again.

ZACHARY W. 
Clasificación:
5.0

There should be waiting rooms.

JEFFREY G. 
Clasificación:
4.0

I had van with lic. no. AE75737 - AZ The window crank on driver's side is broken. The SERVICE STABILITRAK light comes on the dash after driving on the highway for a while. The Tow Mode indicator is always on and I didn't know how to turn it off. Thank you for your attention to this!

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin R. 
Clasificación:
5.0

This location is about the only uhaul sites that definitely is only one location that the employees are happy and friendly courteous, promptly no hassle waiting and employees that are very happy to assist you. Thanks to the attendant who help on this rental I think his name was Alex. Good job 

Paul B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ming X. 
Clasificación:
5.0

superb rate and service.

BECKY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIALIANG H. 
Clasificación:
5.0

Nothing! Rochelle and her staff were outstanding!

Diane P. 
Clasificación:
5.0

Only complaint I had was one of the trucks I rented smelled like cigarettes when ac was turned on

Sammi P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lani M. 
Clasificación:
5.0

Parking and maneuvering is a bit tight at this facility.

ROBB A. 
Clasificación:
5.0

Have everyone be on the same page with charges. Seems those on the phone say one thing and then the store charges more.

Jeanette N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOMA N. 
No se han enviado comentarios para esta ubicación.

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