Comentarios de los clientes para U-Haul of Rosemead

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Rosemead

Clasificación general:

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SALVADOR M.
Clasificación:

El cliente no dejó un comentario.

TRICIA G.
Clasificación:

Thanks to the staff who helped. Everyone was knowledgeable, helpful and really great. Thanks!!

CHRISTOPHER G.
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The only comment is you guys came through in the clutch. Thank you.

MICHAEL S.
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El cliente no dejó un comentario.

Dolores R.
Clasificación:

El cliente no dejó un comentario.

JUZEF M.
Clasificación:

Create better entrance.

ELIZABETH S.
Clasificación:

El cliente no dejó un comentario.

JESSE H.
Clasificación:

El cliente no dejó un comentario.

MICHELE R.
Clasificación:

El cliente no dejó un comentario.

SAM M.
Clasificación:

Thanks for an awesome rental experience.

Luis P.
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I don't know you have noticed how weird the entrance to this location is ?. If not, I invite you to check it out.

JESSE H.
Clasificación:

Great customer service. All the employees at the Rosemead facility well trained and helpful with any questions.

Jon M.
Clasificación:

Registration is slow if you havent pre-checked in. Those that do should have priority!

Guanlin C.
Clasificación:

El cliente no dejó un comentario.

MICHAEL K.
Clasificación:

The online check in and check out got hung up on the captcha. So I had to go in to check in. I only used uhaul because of this feature. I will not use them again I was risking my life in there! Too costly also. Terrible experience with call center too. Couldn't answer my questions. Not the locations fault.

SHUHSIEN T.
Clasificación:

El cliente no dejó un comentario.

CARLOS S.
Clasificación:

The process to rent online is a bit confusing. There needs to be a better system to know what inventory looks like at time of reservation. I had reserved a truck at the Alhambra location and I received a call the night before moving that it wasn't available and that I would have to get a smaller truck at a different location. Safe to say, that made me change my original plans last minute. I can't blame the Rosemead location for that though, they were absolutely great! Will rent from that location again.

Derek C.
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keep up the great work. professional, courteous service.

GUY S.
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Difficult location to park at, even if you don't plan on leaving your car there. It would help if there were some signs indicating where temporary parking was, to pick up vehicles. otherwise, okay.

RACHELLE C.
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El cliente no dejó un comentario.

GASPAR Z.
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El cliente no dejó un comentario.

Yusheng W.
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Not satisfied with the service. Kind of poor

manual H.
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El cliente no dejó un comentario.

QIANG Z.
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El cliente no dejó un comentario.

FRANK G.
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El cliente no dejó un comentario.

Derek C.
Clasificación:

continue to do the same. great job team! courteous professional staff members.

VIOLET N.
Clasificación:

El cliente no dejó un comentario.

MICHAEL T.
Clasificación:

Improve customer service.

TSU L.
Clasificación:

El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

LEI H.
Clasificación:

El cliente no dejó un comentario.

GLADYS D.
Clasificación:

A little over our budget, would have given a five star but was very disappointed with “efficient movers” from moving help. (They asked for extra cash for “unloading”) once Moving day arrived Anthony was very courteous and quick. Was impressed with turbo movers, they organized everything well, also took great care for our new fridge. Thank you Uhaul and turbo movers: Bobby and Eric

ANDRIA L.
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El cliente no dejó un comentario.

Yanxin K.
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El cliente no dejó un comentario.

Steven A.
Clasificación:

excellent customer service, very friendly

Jasmin R.
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The representative that helped me was great! I rented a one way and was nervous about driving the far distance alone and he made me feel way better! The process was quick and fast!

ARIADNA A.
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Courteous, professional and as expedient as possible. I suggest setting up frequent renter accounts through the app. That would 1) cut wait and preceding time, 2) assure repeat users and 3) provide contactless payments. If restraints and grocery stores can do this so should U-Haul. Thx

Rosalinda M.
Clasificación:

I first went to the Vlasey Bl/ Rosemead location which I did not like. They referred me to the location on Rosemead Blvd which was 1/2 mile away. I received very good service there and recommend Rosemead Blvd location

KENNETH H.
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El cliente no dejó un comentario.

ALAN L.
Clasificación:

Keep up the good work 👍

Hung L.
Clasificación:

El cliente no dejó un comentario.

XUDONG L.
Clasificación:

El cliente no dejó un comentario.

Andrew T.
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El cliente no dejó un comentario.

DANIEL E.
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Lourdes is really helpful and professional.

Chen Z.
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El cliente no dejó un comentario.

Raymond R.
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The return instructions wasn't as clear as the checkin instructions. Luckily, the customer service was there to help me.

PENNY ANN P.
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Drop off was quick snd easy snd the location was convenient to access.

YVONNE C.
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El cliente no dejó un comentario.

Benjamin U.
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Love the online/deice approach of reserving and paying for your rental. Completely intuitive and hassle free.

Hector E.
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One of the male attendants left me with the lowest interaction with myself and his overall disgusting attitude. I was able to get a receipt for the truck I returned from the lady. She has a positive attitude and respect with clients. Management of Uhaul needs to take a look for employees who do not deserve to be dealing with the customers.

Shaun L.
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El cliente no dejó un comentario.

PAUL B.
Clasificación:

Not over charge your customer with 99 cent charges for mileage.

Long T.
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Satisfied with overall experience 👍

Chiawei L.
Clasificación:

El cliente no dejó un comentario.

Amanda C.
Clasificación:

We tri d to call ahead and we're on hold for about 20 minutes. When we got there, there were three employees hanging out outside, but no customers. The employees weren't helping anyone or maintaining or checking vehicles, they were just chatting. When we mentioned our phone me call we were told that they had forwarded calls to the call center, but did not explain why or apologize for our wait. The parking lot is a bit annoying, tight with one driveway for entering and one for exit, but they're not labeled with signs. We entered at the exit driveway, but didn't see until we were in the lot and there was no way to turn around without backing up onto a busy street. Our contactless pick up didn't work (the app wouldn't register my location, even though that feature was turned on), the employee who helped us knew we were in a hurry, but he did not rush or seem at all concerned with our plans or problem checking in. Since it took twice as long to grab the truck, we had to head home. We live 4 miles from there and on that drive the check engine light turned on. We called and were told by the call center that they'd rather we have it seen by road side assistance than just trade it in. We waited over three hours for a technician (not the fault of this location), only to find that the vehicle hadn't been properly inspected before our rental, fluids were at about half of what they need to be to run smoothly, which meant that they hadn't been properly checked in a while. Huge inconvenience as we couldn't finish sh bed time with our son or get ready for bed ourselves to wait for the technician. This should not have happened. When I mentioned it on return, they guy just said ,"yeah, I see that on your notes." Then he took the keys. No apology, explanation, or offer for any discount for our time wasted. I will rent from U-Haul again, but never from this location.

Dennis Y.
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Nothing very professional and great customer service

Chengcheng L.
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El cliente no dejó un comentario.

James J.
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El cliente no dejó un comentario.

Gloria L.
Clasificación:

My initial reservation was cancelled and when the rep who called me said I agreed to round trip return. I didn't even see this on the online reservation which was very upsetting. If I knew I agreed to this I would have made sure not to choose round trip I would have chosen one way. Also I agreed to the insurance and to a refrigerator dolly which was not in the truck, but rep I was talking to assured me the truck came with a dolly. I had movers waiting for me to move my appliances but had to do so very carefully with a small dolly that was in the UHaul truck. Your staff was trying to be accomodating but was not able to which was very unfortunate for me and a waste of time. I don't plan on needing a truck to move anything soon but if I do I will have to go with another rental place.

GUANGJUN S.
Clasificación:

El cliente no dejó un comentario.

Mario Sabino I.
Clasificación:

I still have this problem, I did not get the money back

ANTHONY R.
Clasificación:

El cliente no dejó un comentario.

Russell S.
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El cliente no dejó un comentario.

WILLIAM H.
Clasificación:

El cliente no dejó un comentario.

EVERARDO A.
Clasificación:

El cliente no dejó un comentario.

Rodel P.
Clasificación:

El cliente no dejó un comentario.

Mario O.
Clasificación:

The online checkin process was not complete, they asked for additional information that was sensitive to share out load to strangers. Also the charge for 2 days for having 10 hrs of rental was ridiculous it wasn't even half an actual day, it wasn't like the another rental was lost, it was a late night return. Overall it was poor service, will consider alternatives in the future. Representatives were helpful as much as they were allowed supposedly.

CARMEN S.
Clasificación:

El cliente no dejó un comentario.

MARIBEL A.
Clasificación:

El cliente no dejó un comentario.

Ignacio D.
Clasificación:

Speed up the rental process

GUADALUPE F.
Clasificación:

El cliente no dejó un comentario.

Kenneth T.
Clasificación:

El cliente no dejó un comentario.

Andrea A.
Clasificación:

Carlos was great! VERY busy yet still kind professional and job well, done. Thanks for being open on SUNDAYS too.

ZHONGJIANG Z.
Clasificación:

El cliente no dejó un comentario.

Donna W.
Clasificación:

Passenger door only opened from outside. Was sent an email that the truck had a huge dent in it. Which nothing was.mentioned at time of return.

Karla O.
Clasificación:

Great service and so easy!

Christiane D.
Clasificación:

El cliente no dejó un comentario.

Taijung C.
Clasificación:

I booked for 24 hours online and only got 12 hours of rental. I got a call reminding me to return the car after 12 hours. I called the number (626)2864933 trying to explain the situation and hoped that I can get 24 hours, but the customer service was really rude and said I already signed the contract, which really pisses me off. After finishing moving, I returned the car and found the person who checked me in. He solved the problems for me. However, the phone service was a nightmare for me.

JOSEPH R.
Clasificación:

Make the charge for milage cheaper.

RALPH S.
Clasificación:

Employees very courteous and helpful

Guadalupe F.
Clasificación:

Your parking

MICHAEL C.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

Hidden fees. Incorrect quotes. 2nd time this has happened. I will gladly take my business elsewhere and always steer people away from uhaul. I will point them to any other service available, as uhaul customer service representatives incorrectly break down charges and you are hit with a bill $100 more than quoted, even if you drive fewer miles than estimated. Never doing business here again.

Bardo B.
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El cliente no dejó un comentario.

Julian V.
Clasificación:

El cliente no dejó un comentario.

WILSON L.
Clasificación:

El cliente no dejó un comentario.

Ruben M.
Clasificación:

El cliente no dejó un comentario.

TONYA S.
Clasificación:

Very unhappy with service... and was told to talk with U-Haul facility at drop off

Raymond J.
Clasificación:

Counter associate added insurance to my online order and had difficulty crediting my account. Had to void transaction and start over. Insurance was added AGAIN. Process took about 25 mins. Very frustrating.

MARK T.
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El cliente no dejó un comentario.

Dionza B.
Clasificación:

Very prejudice against African Americans

Elizabeth M.
Clasificación:

Good service

Marissa P.
Clasificación:

El cliente no dejó un comentario.

Jenson G.
Clasificación:

El cliente no dejó un comentario.

Daniel A.
Clasificación:

Instead of taking pictures of myself and DL on site, why not do this before hand. Reference phone numbers should be on file when first renting and the reference phone calls could have been made in advance. The staff on site seemed preoccupied and were in no hurry to assist.

Julius A.
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El cliente no dejó un comentario.

James A.
Clasificación:

The two employees on duty that day did a great job.

SHELLI D.
Clasificación:

El cliente no dejó un comentario.

Xin D.
Clasificación:

i rent so many times from uhaul. First time to be charged for cleaning fee. Every time i clean truck before returning. First time and also the last time rent from this location

JINRONG L.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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