Customer Reviews for U-Haul of Rosemead

2,883 comentarios

4251 N Rosemead Bl   Rosemead, CA 91770
(Sw of Mission)

(626) 286-4933

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(626) 286-4933

4251 N Rosemead Bl
Rosemead, CA 91770
(Sw of Mission)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ZHENGHAO M. 
Clasificación:
3.0

Communication needs to be better.

Monique P. 
Clasificación:
1.0

Gary smith in this location needs to work on his customer service skills

MICHAEL W. 
Clasificación:
5.0

I was not able to return an appliance dolly I had on a separate contract. I will call tomorrow morning.

OSCAR A. 
Clasificación:
5.0

The representatives at the Rosemead blvd location were very helpful and friendly! They have a good process there and are efficient. The checkout via app is cumbersome - as is providing two contacts that must be called before you can complete the checkout; this should be clear on the website. But, given the staff at that location, ill definitely be back!

Matthew H. 
Clasificación:
5.0

Make sure give everything the customer rented.

RAMIRO R. 
Clasificación:
5.0

Great customer service!

DAISUKE K. 
Clasificación:
5.0

Friendly store & clean. Definitely 5 stars.

BILLY C. 
Clasificación:
2.0

The workers are rude here

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos C. 
Clasificación:
5.0

Customer service was very helpful. Was a great experience.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE Z. 
Clasificación:
5.0

Excellent service highly recommend

Miguel J. 
Clasificación:
2.0

I picked up the uhaul car transport trailer and none of the uhaul employees working at the time thought to tell me that one of the front straps to strap down the vehicle was cut and didn't reach to go around the tire

VERENICE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOZSEF K. 
Clasificación:
4.0

Everything is good, except when I need help when I locked the keys inside the car. Customer service is not really helpful at all.

WING M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO L. 
Clasificación:
1.0

Change Ure people they don't know how to treat a client they just want a talk about stuff and they don't pay atención on the customers

JUAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASENET R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo A. 
Clasificación:
5.0

Fast check out and friendly service. Easy return process.

JOSHUA H. 
Clasificación:
1.0

Crappy service. Uhaul was poorly maintained. Center console was falling apart, there was a very apparent brake issue with the unit (either the master cylinder or pads were worn to the bone) I had the most difficulty stopping. The trailer had several leaks and holes as we accidentally found out when it rained here in California and all of my VERY EXPENSIVE camera equipment got drenched. I took video and pictures and the uhaul refused to recognized that the trailer was damaged and stated “we're water resistant. Not water proof” which is a crappy way of not taking ownership of damaged vehicles. I even added insurance to this haul which they refused to honor. Now I have $6,000 worth of damaged video camera equipment. You bet I'll fight this.

FRANK L. 
Clasificación:
1.0

I rented for a flat rate with promotion and they charged me full price. They did not honor the promotion.

Win A. 
Clasificación:
5.0

I absolutely recommend this location, because I wasn't waiting 30 minutes before my turn was next. I was immediately called on and the customer service representative was attentive and courteous. Also, he was honest, because I forget my wallet in the truck, and he returned it to me without hesitation. All my credit cards, Covid-19 vaccine card, driver license were in there. He saved me a lot of heartache. ¡Gracias!

JIMMY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZHANCU C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

CAN'T BELIEVE THAT I RENTED A CARGO VAN WITHOUT SLIDING SIDE DOORS, AND, IT WAS BRAND NEW. WHAT IS WRONG. DOUBLE SIDE DOORS SUCK!

DONALD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELYN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JINPING Z. 
Clasificación:
1.0

Tried to scam me take pictures of the gas meter and condition of the merchandise is all in saying.

eric J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zhuqian Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANNY L. 
Clasificación:
5.0

Everyone was very helpful.

GILBERT M. 
Clasificación:
5.0

Thanks.

MICHAEL R. 
Clasificación:
5.0

The mobile check-in process is very frustrating. An email to explain to use Safari over Chrome, step by step "how to" in advance would be helpful. Give instructions and expectations when checking- out after hours - IN ADVANCE - would be helpful...you are going to have to take a photo of the odometer and gas gauge, etc. I had locked the truck and put the keys in the dropbox BEFORE seeing the checkout process on my phone.

John B. 
Clasificación:
5.0

The U haul rental business on 2107 Commonwealth was terrible service. They kept asking for a second phone number 4 times. We waited for 40min and left. So we went to the Rosemead address at 4251 and got fast service in and out in 10min! We were only renting a hand dolly.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANNETH O. 
Clasificación:
3.0

I felt a bit rushed and also never received my receipt via email even though I requested one.

Lauren S. 
Clasificación:
5.0

pick up and drop off easy

THANH H. 
Clasificación:
3.0

El cliente no dejó un comentario.

GORGE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel B. 
Clasificación:
5.0

'(2) COMMENTS: WHILE THE SERVICE WAS EXCELLANT THERE WAS NOT ENOUGH ON SITE PARKING FOR MY CAR. IF ASKED I WILL TELL A FRIEND OF YOUR SERVICE, BUT I DO NOT DO FREE ADVERTISING FOR YOU OR ANYBODY.

Darrel K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kai S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Truong L. 
Clasificación:
5.0

Guy at counter was great 👍

MICHELLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Van C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHUBING Y. 
Clasificación:
1.0

To whom it may concern, My name is Ming Chao. I have recently used your service in order to rent a truck for my moving needs. I rented it on the date of 11/23/2021. The truck worked to my satisfaction and my move was done with the help of your U-haul with no issues. However, I came across an incident with one of your staff members at the Uhaul in Rosemead. 4251 Rosemead Blvd, Rosemead, CA 91770, United States. I'd like to lodge a formal complaint about this. The employee in question is a female with tattoos all over her body. She was extremely rude to both me as well as my brother. I have to question whether this was a race motivated discrimination or not, as she was considerably rude from the onset of the conversation. When trying to return the truck, the employee raised an issue about there being "mud in the truck". The only thing I moved was furniture, so there couldn't have been mud in the truck. There might have been some trace amounts of dirt or dust, however. She exclaimed that we had to sweep out the 'mud' before we could return it. When we asked if we could borrow the broom that was next to the truck, she very rudely said that we could not, and that finding a broom or anything to use to clean the truck would be "your problem, and I don't care". At that point, I wondered if she wanted me to just take the shirt off my back to sweep up the truck. It was completely unreasonable, and a completely misuse of her authority in this situation. I asked that she at the very least undergo corrective action. Eventually I was able to buy some paper towels from the store in order to sweep up the truck bed. I don't know if your employee just derived pleasure from giving us a hard time or not, but needless to say, I will NOT be using your services in that location in the future. I will definitely think twice about using your service again as I would not want to undergo this kind of situation again with one of your employees. Gracias por tu tiempo.

MING C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BINH N. 
Clasificación:
4.0

Very friendly staff. Thank you,

MICHAEL R. 
Clasificación:
5.0

I don't want to get his name wrong but I believe it was Jessie. He made everything easy and very helpful. Thank you for all your help. Will definitely will return. Gracias

WILLIAM O. 
Clasificación:
4.0

I feel like the location has a lot of business and not enough parking/room to maneuver. Besides that, the customer service and cleanliness of the vehicle was great. Gracias.

Nolani M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
3.0

A couple of things; 1. The gas gauge is almost always wrong. Employees need to be more careful when they report it. 2. Your checkout data system isn't compatible with the browser used by Samsung phones so I can never check it back in

BRIAN M. 
Clasificación:
5.0

The folks you have currently working at the Rosemead location are good representative of your company 👍🏽

KITTY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
5.0

Very good!

Ji Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASBED B. 
Clasificación:
1.0

El cliente no dejó un comentario.

GLEN C. 
Clasificación:
2.0

The truck I reserved was filthy and smelled like manure. There was another truck on the property that was the same size but they said it was reserved. I told them I was there before the other person and they should give it to me. He said no. They couldn't find the key to a 20 ft. Whatever… They rented me a 17 ft which was way less than we wanted. I had to have two other trucks help to make up for the smaller truck. I still don't have everything out of storage even with the movers using their own trucks! I also had to pay them each $30 To use their trucks Shot show. It was a tough day snd your company did not make it any easier at all. The clerk Gerry was nice. Nothing bad to say about him.

Christine J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN C. 
Clasificación:
5.0

Ninguno

Douglas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAOJIE N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTIAGO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

WeiJian T. 
Clasificación:
4.0

I'm so sorry I did not get the young ladies name who helped me with my rental, but she was very, very helpful. She saved me time and money.

RUBEN C. 
Clasificación:
5.0

Best Uhaul experience hands down . Will definitely book future reservations here .

Kerim O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence T. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMBERLY C. 
Clasificación:
5.0

Absolutely nothing it was great

PATRICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco L. 
Clasificación:
5.0

App sucks for auto check out (warn that you need a passport or friend before I get to the site). UHaul problem, not site issue. The people there are amazing, professional and do the best for the customer.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
1.0

Fraudster: Say that I broke the car: Ask him to provide evidence and then push it to the insurance company: I can't get the proof: Just say you can't pay but they want the money to be urged by the credit company

SENYUN D. 
Clasificación:
2.0

Too much traffic and difficult to get into the driveway.

LILLIAN R. 
Clasificación:
3.0

knobs on uhaul truck we're sticky. return process took forever. workers there need to speed it up

VINCENT C. 
Clasificación:
3.0

I checked out my trailer at 8:30 AM and returned at 11:30 AM. Upon returning to the location, my rental could not be found in the system. After approximately 45 minutes of standing around, someone was finally able to locate it. I provided my rental agreement which had all the information on it and I was being asked basic questions about the rental which were clearly indicated on the rental agreement. What should have been at most 10 minutes to return the trailer turned into almost an hour, which cut into my day and put me behind schedule. I think there needs to a better system to avoid this kind of return in the future.

JEREMY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNIE C. 
Clasificación:
5.0

The young man running the place was GREAT!

Delia G. 
Clasificación:
5.0

The whole process was really easy

Oscar B. 
Clasificación:
5.0

excellent service, thank you

Marco S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan C. 
Clasificación:
5.0

I go out of my way to go to this location as the others around me have terrible customer service.

Matthew P. 
Clasificación:
5.0

Very good service..thank you

KYONG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAU C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chien F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIOLET N. 
Clasificación:
1.0

Many hidden feeds that are not explained up front. I went 60 miles in a 15 footer and ended up paying $300.00 because of hidden feeds. Was charged for equipment that I didn't use.

TOROJANO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fnu A. 
No se han enviado comentarios para esta ubicación.

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