Comentarios de los clientes para U-Haul of Richmond

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Richmond

Clasificación general:

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Toni C.
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Super friend;y, efficient and professional. Very nice experience with all the staff.

Joel R.
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Make sure the truck has gas before customer picks it up. Also make the mobile check in faster.

Richard S.
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One of the best Customer service I have experienced with U haul, professional, polite and helpful. Will be back.

ESTHER P.
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El cliente no dejó un comentario.

Malu L.
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Equipment reeked of scented cleaner that got on EVERYTHING I put in the cab & truck, including my handbag. I got a headache from the scented cleaner, which wasn't even properly rinsed/wiped off. The guys were friendly and helpful (thank you), but both of them were inside the small office when I was checking out the truck & I think one of them was hitting on me & he was less than 6 feet away. He wasn't working - just chatting. We are in a pandemic. Please ask your staff to keep 6 feet away from customers, if they are not needed inside, they should wait outside unless the weather is bad. Thank you.

Ronda S.
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Google directs you to t to he wrong location. Other than that, 100 percent. They were great

EDWIN C.
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Very professional.

Margaret L.
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Everything was okay everybody was working together

DANIEL C.
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I reserved a dolly and blankets. You had NONE in stock. How can you run a successful franchise and not have the proper supplies. Your people at the location were great. But no dolly?? No moving blankets??

JANITA MARIE LYN M.
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El cliente no dejó un comentario.

LUANNA W.
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All staff provided superior customer service. They were very knowlegable and helpful, polite and personable at at times, even at the end of his day, Jerry stay to make sure I was comfortable and confident with truck. Veronica, the cashier was excellent in explaining costs, contracts, etc. Everyone was pleasant and a joy to work with. They went above and beyond. I wish all customer service in all industries were the same, the staff at the 23rd street location are a model of what customer service should be.

ERNIE L.
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El cliente no dejó un comentario.

Jake P.
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Two things went wrong, the 1st was when I called your website looking for a truck reservation, I was directed to a location for pick up that was 3.5 hrs. away from my location, to destination. So total time to pick up truck and to return truck was 7 hours. Your operator false claimed the location was closer that it was, and the only one available to me. When I realized that was impractical, I called back and was told there was a truck available 30 minutes away, I changed the reservation to that one instead. The second issue was the after hour return policy of the truck. The instruction on the office door of U-Haul directed me to go online and follow Return Policy before dropping the Keys into the slot. That was not achievable with a cell phone logistically, nor with the website options. I got frustrated and gave up with the process and simply dropped the Keys into the slot, and said the hell with it. Other than that the service at the pick up location was above average. Thank you.

Martha C.
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El cliente no dejó un comentario.

Jorge G.
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El cliente no dejó un comentario.

Harvena T.
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El cliente no dejó un comentario.

monique T.
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The manger is rude and has very poor customer service skills. They allow you to reserve equipment and then rent them out to who ever comes first! I will never use this location again!

Joselito S.
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El cliente no dejó un comentario.

Hubert I.
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El cliente no dejó un comentario.

Kathleen M.
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El cliente no dejó un comentario.

jennifer G.
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this is the second time with in the last 2 months using this branch and the friendly courteous staff make me feel comfortable walking into the office, I definitely recommend this branch to my friends.

AMELIA W.
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Was pleasant and quick, surprisingly easy especially because we were dropping off very early and didn't know if someone would be there to help us.

Caryn L.
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Great Staff!! Very friendly and helpful!

Brian G.
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El cliente no dejó un comentario.

Elder A.
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El cliente no dejó un comentario.

Katerina V.
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Staff is friendly and informative but there was no equipment available for rental— which understandably happens— but it would be nice if you can know ahead of time that what you pay to reserve won't be there so you can make other arrangements. Not easy to move heavy boxes and furniture without dollies.

Mario C.
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Very friendly staff and affordable rate

Lillian K.
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There was an issue with my online drop off after hours and the app kept messing up my charges. I called the El Cerrito location and couldn't get through. But the male employee working there on 10/26/20 called me right back at like 8:30am and was super helpful and positive. I have had some less than stellar customer service in the past, and he was so wonderful so I just want UHAUL corp or the manager there to know. Thanks!

Sam J.
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El cliente no dejó un comentario.

Melissa R.
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More gas should be available from the initial rent...my truck was close to empty. RESERVED dolly and blankets for furniture-none were available

Russell G.
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Great staff, super helpful and quick!

Melondy S.
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El cliente no dejó un comentario.

William R.
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Person I spoke with was extremely courteous and helpful. Very professional. Returned an item I forgot in truck. A pleasure to work with.

Phillip M.
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El cliente no dejó un comentario.

Derrick H.
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Personnel was Cool .No complaint from me at all . Some folks are very professional . And these cats here was cool to work with .

G M R.
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El cliente no dejó un comentario.

Rc C.
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These guys are always professional and down to earth. I look forward to going to them when i have a moving need.

Reese A.
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El cliente no dejó un comentario.

SHARON L.
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El cliente no dejó un comentario.

Edward C.
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El cliente no dejó un comentario.

Phyllis J.
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El cliente no dejó un comentario.

Gladys J.
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Awesome customer service Veronica was very helpful professional attitude and very concerned about my needs. Thankx Veronica!!! Great experience.

Hannah D.
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El cliente no dejó un comentario.

Angel F.
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El cliente no dejó un comentario.

Jason L.
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I went there 20 minutes before closing on Sunday and were able to get the truck in no hassles.

Sarah R.
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Great team and customer services, and appreciate the hours!

Melvin T.
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El cliente no dejó un comentario.

kelly M.
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Both guys who helped me were super nice and helpful. Really made the experience quite pleasant overall.

MERCEDES M.
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Need to take customer service classes and also work quick with customer for the next one also ride and unsatisfied with customer please take care this problem thank you for nothing

Nancy D.
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El cliente no dejó un comentario.

Barry S.
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El cliente no dejó un comentario.

Gary J.
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Your company change my pickup location twice in the morning of my move, plus sent me to a location that wasn't open. I had to drive to two locations for the truck and a third location for the transport. The worker at my transport pickup in Richmond CA said I should be refunded $150 (50X3 per location screwup) and now I can get ahold of customer support. Please refund me for my time/stress!

Ruby R.
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El cliente no dejó un comentario.

PEARL F.
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Nothing , your employees were polite and quick and nice. They helped me get exactly what I needed. Thank you for having such responsible people working there.

Renee H.
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The only negative experience involved was the extensive long wait time on the telephone !! Hire more telephone representatives would discourage negative customer feedback, especially towards u-haul employees on the phone!!

Edward C.
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This review is in relation to the contactless pick-up available through the U-haul website. Horrible experience! I booked my reservation online. I gave my info and info for an alternative contact. They mixed it all up and told me that the alternate person was the primary person on the account. They wanted a 2nd alternate person because the 1st was not acceptable since they were on the reservation. They left me standing and waiting for 57 minutes. Then they said they could not help me and I should walk into the onsite office for assistance. The person in the office handed me the keys within 5 minutes. Such a frustrating process to rent a truck for 3 hours. The courteous and efficient onsite staff are the only reason why this was not a 1-star review. Checking the truck back in was a breeze. Thanks, Team Richmond, CA!

Regina D.
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El cliente no dejó un comentario.

Zanetta J.
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The process ran smoothly from start to finish. Truck drove good. Checking in and out was fine. Service staff was friendly.

Luka S.
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El cliente no dejó un comentario.

David D.
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Easy

SU H.
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El cliente no dejó un comentario.

Leah B.
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El cliente no dejó un comentario.

Monet D.
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My Uhaul experience was horrible. From the fact the my reservation was changed without notice, to not receiving the correct truck, and all of my order I am still Pissed. I will say the gentleman at the 22rd office were very nice and accommodating. They are the only reason I would come back and patronize your business. Also 23rd st needs a gate so the homeless and drug addicted can stop stealing gas. Spend the money in a gate instead of unnecessary added expenses.

Daniel G.
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El cliente no dejó un comentario.

albert E.
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El cliente no dejó un comentario.

Ylan H.
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GREAT customer service. The two gentleman got me in and out in record time when picking up equipment, and the drop off was all of 2 minutes. I will definitely use them again if needed.

Shirley P.
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El cliente no dejó un comentario.

rowena P.
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El cliente no dejó un comentario.

Dylan P.
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-Allow truck drop offs at multiple locations without $250 fee. -Answer the phone or at least give accurate wait times

Ana V.
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El cliente no dejó un comentario.

CHRISTINA L.
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the employee who checked me in was great. He was very helpful and knowledgeable. Went out of his way to help me out with unrelated issue. He explained extra safety precautions we can use next time.

Sandro T.
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El cliente no dejó un comentario.

Marcus L.
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Their was nothing really to add, they were kind and quick which I appreciated in COVID-19 times. Good Work

Earl W.
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Excellent keep up the good work

Sarah R.
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Always great and fast customer service (thanks Jerry!), appreciate the early hours on weekends, continue to be return customers. Thank you!

Nancy P.
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The lady who helped me on the phone was great. Very informative and helpful. Pick up was a breeze. Drop off seemed like a breeze and told an invoice would be emailed. The next morning it was emailed and I was double charged for the coverage and number of days for the rental. I had same day pick up and drop off! I then called customer service who stated the location would call me back and sort it out and refund the overcharge. Half day later, I'm still waiting.

Melissa A.
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El cliente no dejó un comentario.

alonzo W.
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El cliente no dejó un comentario.

Eddie D.
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Only because the agents were nice

Dale S.
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There was some damage to the interior cleats of the trailer that had not been brought to the the Agents attention. HE took pictures so I don't get blamed for the damage

Aldo C.
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Guys at the front desk were very professional. We rent a truck last year and the customer service was very bad, this year was a total different experience, what an improvement. Thumb up👍🏼

Rose P.
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El cliente no dejó un comentario.

Raoul S.
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The service was great. I can't think of anything else you can do. Keep up the good work.

Vincent H.
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El cliente no dejó un comentario.

Joseph C.
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El cliente no dejó un comentario.

Anh T.
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El cliente no dejó un comentario.

Sonam T.
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El cliente no dejó un comentario.

Nima S.
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El cliente no dejó un comentario.

Carla Mae N.
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El cliente no dejó un comentario.

Richard Y.
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All good

Ivan B.
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El cliente no dejó un comentario.

Adam P.
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El cliente no dejó un comentario.

stefani L.
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El cliente no dejó un comentario.

DAVID P.
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The Manager and Jerry were very courteous, patient, and helpful in the middle of a chaotic Friday morning. People were stressed and cursing and they maintained their cool and professionalism with a sense of humor. I screwed up and they gave me great service and an option which served me better than the original plan. Please thank them for me. David

Daniel T.
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Friendly and professional service. Was very happy with my experience

Thomas L.
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Manager Myron Spraggins was wonderful to work with. He was kind and helpful. Please give him a raise.

Gustavo G.
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El cliente no dejó un comentario.

Angelica S.
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Such a wonderful staff here at the Richmond uhaul location. I really enjoyed the check in and check out process because of how wonderful and helpful everyones attitudes were. Would recommend to any of my friends and family to rent here!

Yvonne Q.
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Excellent service at this location. Staff members are friendly and very helpful.

Mary R.
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Have more staff. The trunk was missing a dolly . I was charged for . the original location was saying they had no truck . it messed my day off .

No se han enviado comentarios para esta ubicación.

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