Comentarios del cliente para U-Haul of Richmond

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Richmond

Grado total:

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Sheri D. en

Grado:

The gentleman who handled my request for equipment, hitched the trailer and then unhitched it upon my return provided exemplary customer service; anticipating customer needs before even I, the customer, noticed an emerging need; demonstrated respect and courtesy to customers and staff; and managed tasks with professionalism, expediency, and thorough appreciation for the task and safety with a keen eye towards the bigger picture noting the needs of other customers and staff. Impressive doesn’t come close to describing the extraordinary...awe-inspiring service this young man provided. Thank you for demonstrating customer service still exists!!

Linda L. en

Grado:

This place has GREAT CUSTOMER SERVICE!!!

Cheryl T. en

Grado:

My parts weren’t at store when I arrived, despite ordering a week in advance. I had to wait 3 hours for Installation. . You double billed me for labor, which I caught. Then I showed up a week later To pick up trailer after calling to confirm it was ready at the site, and it was not. Had to drive an hour to get one from Vallejo. Then was told that despite paying for ball, I never got one. No info as to load allowed or boxes parts came in. Disaster. Never using uhaul again- was moving my son to Seattle and time constraints made this even worse. Made reservation 3 weeks early. I will say Vallejo crew was kind, helpful and responsive. Not their fault. But stay away from Richmond and Berkeley.

Deloria J. en

Grado:

El cliente no dejó un comentario.

Sarah K. en

Grado:

El cliente no dejó un comentario.

verna T. en

Grado:

El cliente no dejó un comentario.

Ryan D. en

Grado:

El cliente no dejó un comentario.

Chris B. en

Grado:

El cliente no dejó un comentario.

Deborah B. en

Grado:

Keep up the good work.

Paige T. en

Grado:

Excellent customer service!

Debra S. en

Grado:

The service was excellent and very fast. The trailer was connected quickly and I was out the door in about 20 minutes.

Paul M. en

Grado:

I had a great experience, very friendly and knowledgeable staff.

Katsuhiko N. en

Grado:

My payment was overcharged, but it has been refund now, Thank you.

Jennifer K. en

Grado:

El cliente no dejó un comentario.

ERSKINE J. en

Grado:

El cliente no dejó un comentario.

Tammy R. en

Grado:

I rented a trailer for a few hours and the chain came loose and damaged by vehicle. I have had good experiences in the past and the staff is very friendly and helpful.

Marlon M. en

Grado:

El cliente no dejó un comentario.

Tonique D. en

Grado:

Nothing everything was excellent and they where very nice..

vickey P. en

Grado:

The truck needs a wheel alignment and a tune up. I wasted my money and I was overcharged.

Tracy W. en

Grado:

El cliente no dejó un comentario.

Neville C. en

Grado:

Q Myron is exceptional The place runs perfectly Don’t change anything Just keep it up

CARLOS C. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

Extremely quick and easy drop-off, in a convenient location, with ample parking for those picking up the person who was driving the truck.

Jomar E. en

Grado:

El cliente no dejó un comentario.

Umeshchandra T. en

Grado:

El cliente no dejó un comentario.

Guillermina L. en

Grado:

Very efficient, helpful and patient.

Tina C. en

Grado:

GREAT customer service!!!

Jessica F. en

Grado:

Fast and friendly!!!

Ivette R. en

Grado:

Anthony & Iman ARE THE BEST!!!! This is the second time I've rented equipment from this place and they have a MASSIVE selection of vehicles and their check in and return is flawless. Granted, YOU MUST COME EARLY and get in line, but because I booked everything on line, once I got to Iman, it took about 30 seconds for me to get the keys and vehicle. Their insurance is cheap, and even though I have my own insurance, it's a great sense of relief to know that they'll handle any issues if something goes wrong. THANK YOU, U-Haul of Richmond for making a stress-full day go quick-and-easy!!!!

Akari Y. en

Grado:

The staff there are all really hospitable and proficient at their jobs.

Brooke B. en

Grado:

El cliente no dejó un comentario.

Georjeana M. en

Grado:

El cliente no dejó un comentario.

rodrigo D. en

Grado:

El cliente no dejó un comentario.

Teresa S. en

Grado:

El cliente no dejó un comentario.

gloria O. en

Grado:

Staff was courteous and helpful

Daniel B. en

Grado:

I had a superb experience from the desk attendant as well as the vehicle dispatch person (Jerry). They provided an excellent public face for U-Haul by going out of their way to make me satisfied and displayed deep concern for me having a positive trip with good equipment and met every need. Absolutely top notch, excellent employees!