Customer Reviews for U-Haul of Renton Highlands

6,264 comentarios

3131 NE 4th St   Renton, WA 98056
(@ Jefferson Ave)

(425) 271-6963

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(425) 271-6963

3131 NE 4th St
Renton, WA 98056
(@ Jefferson Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

this is an excellent location. Jessica and her crew provide great service.

Stephen G. 
Clasificación:
2.0

The employees didn't know a customer had enter the building and kept talking in the back room about personal events. I suggest maybe a ringing door when customers walk in.

Arlene Joy S. 
Clasificación:
5.0

Great quality good service

DONALD C. 
Clasificación:
5.0

Great experience! Thanks so much.

Chuck V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed P. 
Clasificación:
5.0

Extraordinario servicio al cliente

Kurt B. 
Clasificación:
4.0

El cliente no dejó un comentario.

andrea W. 
Clasificación:
4.0

The location staff were extremely friendly and had wonderful customer service. My only complaint was the actual vehicle. The truck had some mechanical issues and was not very clean.

daryl L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
3.0

When I made the reservation to add extra days I was informed that if returned earlier than planned and paid for extra days ahead of time, I would receive a refund for the extra charged days I did not need. Apparently that was a lie. I am very disappointed to be told one thing (on three separate occasions to make sure) then have that not happen. Why else would I have paid an extra $350 dollars. We arrived to our destination ahead of schedule and keeping the trailer wasn't an option either. Again extremely disappointed with the false information then how it was handled when returning.

Sarah L. 
Clasificación:
1.0

the employees at this location are such trash, I asked them to show me the bill before charging my card, and they called police saying 'the customer does not want to leave'

Julia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance M. 
Clasificación:
4.0

Maintain better inventory of accessories. I reserved a furniture dolly but the location didn't have ant stock. While I didn't get charged, I also didn't have a piece of equipment I was counting on using.

Kevin S. 
Clasificación:
4.0

Pick up location was inconvenient. Multiple locations closer, and U Haul closed one location where I was suppose to do the pick up 3 days before my move. What a disaster! The U Haul should have been able to be relocated to a closer destination.

jason H. 
Clasificación:
3.0

Don't take a reservation that has a hand truck request if you don't have them in inventory. Hard to understand: if you had one to “sell” to me (which we did), you had inventory to provide one to me with my reservation. Doesn't appear to be limited to your location … the Renton Uhaul did the same thing so I'm guessing it's just a way to sell a hand truck. Not great business though.

Carreen F. 
Clasificación:
5.0

The agents were friendly and quick. The whole process was quick and easy - especially the return of the truck. No glitches at all.

kareen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandrine M. 
Clasificación:
5.0

Great staff. It's nice to be remembered every week by name.

Stephen G. 
Clasificación:
3.0

I got nervous when staff repeatedly repositioned trucks in the lot rapidly and without appearing to look for customers walking in the lot.

LAURIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdullah O. 
Clasificación:
3.0

Lady at desk was just sitting on her phone as I arrived and the truck that i needed was needing to be checked over before i could get it. Not very personable or friendly.

Pierre V. 
Clasificación:
1.0

The U-Haul app hasn't been working for few weeks now so I couldn't do a self check I . The older gentlemen who works there in Saturday mornings, specifically on June 17, was very condescending and rude especially since I already had a full reservation, credit card on file and have signed all the waivers and acknowledgements. To the point that other people in line felt like they needed to apologize on his behalf. The younger people working there were great but I can definitely see him creating a toxic working environment for them. So I can see you guys having a lot of turn over there I. The future.

Daiva T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ricky L. 
Clasificación:
1.0

The worsts service in the world. You guys need to get your shit together

Greg D. 
Clasificación:
5.0

El cliente no dejó un comentario.

oralia G. 
Clasificación:
3.0

The truck was clean, no complaints about that but it definitely did smell, other than that not complaints, have a nice day.

Zachery A. 
Clasificación:
2.0

The office and people there were fine but Every time I need to call a Uhaul customer service, I have to wait a long time on hold. Sorry to say that but your website and app are awful! I had to extend the time for one hour because of a mistake in my contract, it tooks me one hour!!!

Babak P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Abdullah P. 
Clasificación:
4.0

I called the schedule center... My personal truck had to be tolled, as I was pulling a large smoker at the time. I asked to rent a truck for 5 days maby 6 days out of Kent. It was granted.... 20 minutes later I got a returned callback from UHaul ... the Lady told me I needed to pick it up from Tacoma... that wasn't possible at the time because of the location I was... She said they didn't have a truck in the Kent area for that long of a time. I asked to get it for one day, and I'll regroup the next day . Maybe my truck could be fixed, but for sure I can get to Tacoma the next day. ( She said No! Because she didn't trust that I would bring it back the next day because I had already asked for 6 days...) I asked her again.... and told her I would bring it back in the morning not a problem, ( she again said No, that she doesn't feel comfortable, because I wanted it for 6 days. I have rented trucks about 10 times last year, and I buy my propane from U haul... I knew the management by name at the Kent store. I asked my wife to call for the truck.... they said yes... she picked it up from Renton... I'm a black man.... she's a white woman... It really doesn't look good and didn't look good to all my customers standing there lessening at the time. Thank you Chef Willie Williamson

Willie W. 
Clasificación:
5.0

Don't understand reservations on type of truck,it's first come first serve

daniel L. 
Clasificación:
5.0

very helpful employees; fast service

Richard J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherri B. 
Clasificación:
5.0

good service nice people beautiful ladies for customer service

Nasir F. 
Clasificación:
1.0

I generally use Chevron UHaul in Bellevue and only chose this location since it stated "guaranteed availability" during the reservation process. 1. I was called the night before my scheduled pickup and told the trailer had been stolen and asked if I wanted to rent something else. I was offered a cargo van at a discounted rate since I needed a covered option due to inclement weather. 2. When I arrived to pick up the van I was told discounts weren't an option but that I would be comped the fuel as an alternative and just needed to return it with 1/4 of a tank. 3. I was directed to "row Q" which ended up being empty, so I had to search the lot for the van. 4. I dropped off the van six hours later (I had scheduled for 24) and still had over a half a tank of fuel in the van (I only needed to have a 1/4 tank) but was charged $45.00 for fuel regardless. 5. I called as soon as the receipt was emailed to me and got the recording that my wait time would be 20-30 minutes, so I replied to the email instead and received no response. 6. I had to waste time and fuel by driving back to the location to request the refund from the person who had offered it. I will never rent from this location again.

Catina P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alayna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ibrahim T. 
Clasificación:
2.0

The cargo van had so much dog fur and other debris on the chairs and in the back of the van. Upon pick up, I was never told that the gas tank must be returned with 7/8 of the tank full. I was given a cargo van with a little less than 3/4 of the tank full. The pick up associates were not communicative at all. And rather than addressing the gas situation with me upon drop off, I was charged $31 for not filling it up however the associate thought it should be. He got pretty aggressive in his tone with us when we tried to explain that we assumed we would return the van simply with the amount of gas that we received it with. We don't know about the 7/8 tank rule, it's not common knowledge. We got a refund after an awkward encounter and showing photo proof. The pricing was alright, the customer service was bad (online and at this location), and the truck was plain dirty and gross. I will just recommend going to a different location nearby.

Ravleen K. 
Clasificación:
5.0

Renting at this location is always a good experience.

Ian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abrar A. 
Clasificación:
4.0

Staff was fairly friendly.

Max M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yan K. 
Clasificación:
3.0

I literally just dropped the truck off, so I have no opinion about this location.

Jennifer C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy P. 
Clasificación:
5.0

Great customer service. Easy check in and return process.

D. F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
1.0

El cliente no dejó un comentario.

J ramon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim H. 
Clasificación:
1.0

This location has usually been great. However, on this occasion they really let me down. I reserved a 27 foot truck. When I arrived I was told due to circumstances beyond their control they could only offer me a 10 foot truck. That really put me in a jam and had to rush to find a solution. They employees there at the time offered nothing to help make this right. Then in my rush I put more gas I. The vehicle than I needed and once again was just out of luck. Very bad experience. Still trying to get the rest of my stuff moved.

Daniel T. 
Clasificación:
5.0

Friendly people, painless checkout! They did a stellar job today.

MATTHEW L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie K. 
Clasificación:
5.0

Everything was great except that they charged me the “safe coverage” without asking me!

Chris W. 
Clasificación:
4.0

Employee was professional and set me up pretty quickly. The 5x9 ramp trailers are really configured well for loading and tying down. Drop off was easy even though it was busy.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William Albert B. 
Clasificación:
1.0

Super bad service. App is confusing, information isn't clear. I needed to run to another location that's far far away from my original pick up location, and ended up needing more mileage to complete my move. Will never use this service again. It's my first time using Uhaul and will be my last time.

Chih Wei C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dierdre S. 
Clasificación:
3.0

Not charge for fuel that I already correctly refilled.

CHRISTIAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

alexander R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
5.0

Great support by the staff. Truck ran very well

RONALD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Neil M. 
Clasificación:
5.0

I've utilized this location before and I would imagine I will again. Turning in the vehicle was super fast and easy and they kindly let me use the truck an extra day.

Paige S. 
Clasificación:
4.0

Truck cargo area was very dirty. The previous customer must have been moving yard waste or something because the floor was very wet and dirty with literal dirt, leaves, twigs, and other debris. Also, the blankets were not in the truck and I was not reminded to get them so I had to come back after I initially drove away. The assistant manager was very understanding and helpful and redeemed the experience overall.

John M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Moses O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
1.0

Called several times to let you know to not use my email address for this person Zambrano. The person that answered was rude and would not change my email address his own

MARTIN Z. 
Clasificación:
5.0

Trailer was ready to go and service was quick in and out.

Josh M. 
Clasificación:
5.0

Great service. She makes me feel very welcome by greeting me by name. Love this location.

Stephen G. 
Clasificación:
4.0

Clean the "inside" of the windshield.

michael A. 
Clasificación:
3.0

Ensure staff reads reservations and double check if necessary.

Scott B. 
Clasificación:
4.0

It's my first time experience. It was a good experience. Thanks.

PRADEEP B. 
Clasificación:
2.0

Various issues with missing equipment and missing truck keys. Plus, we were overcharged.

MARK V. 
Clasificación:
5.0

Ryan was great, hooked the trailer up for me quickly.

Jeffery W. 
Clasificación:
5.0

¡Gracias!

philip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB M. 
Clasificación:
3.0

customer service or front desk

Arturo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis T. 
Clasificación:
5.0

I want to thank the mother daughter team for giving the best experience I have ever had when renting from U-Haul. Thank you!

Spencer G. 
Clasificación:
5.0

Notihng.. all was great!!

Tina Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

Staff made it easy to get what I needed quickly and efficiently so I could get my move done

Ross C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

Customer service was excellent!!!

Carey A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff F. 
Clasificación:
5.0

Very convenient

RUBEN C. 
Clasificación:
2.0

trailer was not maintained, in poor condition, and stop light not functioning

Michael F. 
Clasificación:
4.0

I used the online self serve. It was very good up to checking in when my photo of fuel and mileage wouldn't download after several tries. That was frustrating.

John A. 
Clasificación:
4.0

1) the location of the truck was not where I was told 2) You can send me the receipt

Amith P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis K. 
Clasificación:
5.0

Hannah is thre best!! She needs a pay raise!!! Great personality, friendly, met every need... Truly a blessing to have met Hannah!!!

MeLinda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

These guys at this location went above and beyond. I would 100 % recommend these guys! I was so impressed with their customer service.

Dorothy D. 
Clasificación:
5.0

The lady that helped me was very knowledgeable, confident, and friendly. Picking up and returning the van was quick, and well instructed ( love the app use ). I loved the experience.

joe P. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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