Customer Reviews for U-Haul of Regina

5027 comentarios

1535 Park St   Regina, SK S4N2E9
(Btwn Victoria & Dewdney)

(306) 569-8801

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(306) 569-8801

1535 Park St
Regina, SK S4N2E9
(Btwn Victoria & Dewdney)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was good

ALLAN S. 
Clasificación:
3.0

Location isn't what it used to be. Nor are the vans. Vehicle pulled hard to the right, front passenger tire very worn. Driver's door didn't close with out having to slam it shut. Van and windshield were dirty. It ran. Did the trick as always. Location appeared to have staff level issues. Service was slow and not friendly like I remember it was years ago.

MICHAEL A. 
Clasificación:
5.0

The park street location in Regina is highly recommended. Fast complimentary service from all employees.

grant F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER L. 
Clasificación:
4.0

There was no loading ramp

Stacey M. 
Clasificación:
3.0

Trailer was covered in mud when I picked it up. Also I sat at the return stop while there were staff sitting at the desk. There are 10, 000 cameras there and one can't see the return area? I find that hard to believe

TRAVIS S. 
Clasificación:
5.0

nothing at all.. they're doing the best as always..

Dennis M. 
Clasificación:
5.0

Everything was great!!

Dwayne R. 
Clasificación:
5.0

The lady at this place helped me get the truck re ordered when I found out the reservation was cancelled. Just strange why the reservation got cancelled. Also your site to order and to pre pay is very poor and hard to use. Suggestion make the online, easier site to use. The other issue when you try to call U Haul by phone nobody ever answers the call. I rate U Haul as a -1

Richard S. 
Clasificación:
5.0

Always a great experience.

Eric L. 
Clasificación:
1.0

Get a bigger lot and have more workers. It was ridiculous.

Steven J. 
Clasificación:
3.0

I was overcharge when I sign the contract they estimate the cost to $47.00 and depends on KM. When I returned they were busy and they took all the money Last month I did the same rental and has more km than today and was charged $27.00.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

COREY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sumin C. 
Clasificación:
3.0

I drove 18 kms in the truck and it cost $36 for me to fuel it up. I complained that there's no way the tank was truly full when I'd taken it. The manager could care less. Was too busy drinking her coffee and 2 out of 3 staff didn't wear masks

AMANDA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
1.0

Excess over billing rented a truck for a night made contact to arrange second day now been billed 55 then 78 and 82 without concent

Kalen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan A. 
Clasificación:
5.0

Customer service was great and I have highly recommended U-Haul 😁

Della G. 
Clasificación:
2.0

Returned trailer earlier than on the contract. Asked about refund for days not used. Employee did not know the process

Brittany H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
5.0

Better parking space for the personal vehicles.

ERIC S. 
Clasificación:
1.0

I had returned the truck with half tank of fuel, but my invoice is saying that I have returned the truck with 3/8 tank fuel and charge me for 3LT. I only drove for 13km, how could I consumed 3LT? I need to speak to a manager and my # is 306 529 0828

Stephen H. 
Clasificación:
5.0

Free donuts.

Jody H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAI O. 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISTINA P. 
Clasificación:
4.0

Need more staff to answer phone. Too long a wait time.

Bradley G. 
Clasificación:
4.0

One of the senior staff was having bit rude behaviour in communication but not the younger one. Also I booked for dolly as well which when I reached for the van wasn't there and I had to do all moving without the dolly which made it super hard for me. Also despite the fact that I didn't get the dolly and the girl at counter told me that I didn't add it in charge but when I got the final receipt I am charged for the dolly. Also I filled the tank to the position at which I got which was just a little over half tank but yet they charged me for Gas I guess 2Litres of it and that too for 2 litres I am charged 11$ whereas it costs only 2.6$ for 2 Litres. Kindly refund the dolly amount as well the amount charged for gas despite the fact I filled the tank to the level I got it at.

Malik Fawad N. 
Clasificación:
3.0

Truck rented was a rattle trap and used fuel beyond my belief. The representatives were helpful and friendly. For using the truck for a total of 6 hours I felt it was extremely expensive.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
3.0

It would be nice to have it in a bigger location so you can park your own vehicle while completing the paperwork. May I suggest a location with a parking lit beside.

Diane S. 
Clasificación:
5.0

Good experience

samuel B. 
Clasificación:
5.0

Always friendly always efficient

LORNA S. 
Clasificación:
3.0

The two young staff who helped me drop off/check out the UHaul after I was done using it were extremely helpful and very friendly. The truck itself did the job I needed with no issues. The equipment I initially ordered in my reservation were not available unfortunately (dolly and furniture pads). Making sure locations have inventory before making online reservations would be very useful for customers.

Chelsea H. 
Clasificación:
5.0

Nothing. the vehicle was spotless, actually it was brand new. Considering I picked it p on the last Saturday of the month, and the office was busy, the staff was very accomodating.

Ernest C. 
Clasificación:
3.0

Staff are great here! I've used the location twice in the last year. Payment has been a poor experience both times. The first, there was no option to select which debit account from a card. So I had to go to an atm across the street in order to facilitate paying cash. Most recently, there was an issue during payment that required us repeating the process. Also, no tap/wireless payments can be a hassle for some people. Another customer had to return to their vehicle to get a physical card after finding out they couldn't pay with their phones contactless payment.

Joel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayla S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PRABHDEEP K. 
Clasificación:
5.0

I was a repeat customer and have been dealing with this U-Haul place for many years. I have also referred my friends and family. They do an awesome job. Very friendly and courteous. Thank you guys so much.

A C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHIEU L. 
Clasificación:
4.0

We had no real issues with the rental. It was a bit pricey perhaps - vehicle rental plus mileage was reasonable. But adding in the cost of fuel made it somewhat expensive. That being said, I don't know that we could easily rent a 15' truck for a couple of hours from one of the car/truck rental companies. I was able to change the rental (from a pickup to the already mentioned 15' truck) at the counter at pick up time, so that was a big plus. And all the staff that I dealt with very customer service oriented and quite helpful and friendly. I would do business with U-Haul again and I would definitely use this location.

BARRIE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jean L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

The staff in this location is very friendly and helpful, unlike the one's at Broad St. So if ever I need U-haul again, I would definitely go to Park St.

Ramon G. 
Clasificación:
5.0

Excellent service! Starting with “Patty” in reservations located in Austin Texas to the great lady at the Park Street location where we picked up our trailer.... Fast and stress free! Thank you ladies for all your help! Mary Klees

Roger K. 
Clasificación:
3.0

When I ask for & reserve a piece of equipment; there's a reason why I choose that particular piece of gear. I expect that's what I'm getting & not something else. Yes, in the end it worked, but that's not the point.

Andrew M. 
Clasificación:
1.0

Inside was not clean and they charged me an extra day for no reason.

BASHAR R. 
Clasificación:
5.0

Very impressed. Smooth operation from pick up to drop off.

Mackinley S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBEL T. 
Clasificación:
5.0

You guys were awesome

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZHEN BIN L. 
Clasificación:
5.0

The customer service that we received from Asiah Yantz on May 23/21 was excellent 😊 Definitely would recommend this u-haul outlet and your customer service rep Asiah Yantz.

Della G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
3.0

Dropped off after hours.

Alexander T. 
Clasificación:
5.0

All good, great rental

Merlin T. 
Clasificación:
1.0

Very crowded. One staff member on duty in early morning having to deal with multiple customers, some of whom were rude and abusive. Very unpleasant to have to stand in line listening to the outburst!! I received fine service from the young man on duty. Helped with hookup!! It's the only location in the city!!

GORDON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler P. 
Clasificación:
3.0

Unit was not cleaned..damage from previous renter was not recorded. Staff were friendly which was one good thing.

STEWART C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
3.0

The computer system was awful. I made a in person booking the day before because the website did not show the right inventory. When I went to pick up it took 30 minutes to process. The people were courteous but the tool or their use of it was awful.

Scott L. 
Clasificación:
1.0

Truck wasn't swept out. Parking lot is so small and so condensed that the trucks are hard to get out and no one offered to help. The old man who was working by himself was rude and so slow that it took over half an hour per customer and there was a huge line up where more than one customer left before even being seen

Zachary P. 
Clasificación:
5.0

Manager Melanie M is great. She and her staff are working flat out hard to keep up with demand and keeping us happy! Job well done!

JEFFREY L. 
Clasificación:
4.0

Go in afternoon, they have proper levels of staff

JEFFERY W. 
Clasificación:
4.0

I dropped it off in the east regina park ave location

ANAND P. 
Clasificación:
5.0

Attendant was promptly there and checked out the drop off immediately. Very personable and friendly and fast. Only negative I have is with Head office telephone automation system, you can't speak to anyone!

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

VINCENT G. 
Clasificación:
5.0

The young fellow behind the counter was knowledgeable and very pleasant to deal with

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BORIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phelycia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMEERUDEEN N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zenia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucjan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo L. 
Clasificación:
5.0

Great service, quick time to hook up our trailer.

MILES K. 
Clasificación:
3.0

The vehicle I rented was extremely dirty in the cab. I have rented many vehicles and all are extremely clean inside and out. I don't believe this vehicle met COVID protocols for clean.

LARRY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney L. 
Clasificación:
5.0

This location should move because the lot is so crowded with both rentals and people trying to rent with limited parking area

KEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

james B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIOBHAN W. 
Clasificación:
4.0

The wiring on the trailer needed to be fixed so I had to wait for that which wasn't a huge issue. The employees worked very hard and did a good job, however they were severely understaffed and had a hard time keeping up with the constant onslaught of customers (at least 12 in line consistently) making the wait time to pick up the trailer over an hour, even with me having everything filled out and paid for online before I showed up. A more efficient process may be helpful but I don't put any blame on the employees. I would've been losing my shit if I was one of them.

Austin F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Verne K. 
Clasificación:
5.0

I am very happy today to deal with renting the van the lady serving me excellent I give her thumbup

VINH L. 
Clasificación:
5.0

Have all employees show up for work, the lady there was by herself with a big lineup.

ROLANDE W. 
Clasificación:
3.0

There was confusion with the staff member who checked my fuel gauge. He indicated I should go to the gas station and put in MORE fuel so as not to incur a $33 fee of some sort. I spent $45 to get the fuel level to at least the same level as when I got the truck from the Moose Jaw location. The staff member then informed me he had made a mistake and apologized. I was also not impressed that, after being told there were no trucks available in Regina (upon booking two days prior), there were multiple trucks sitting at this location. Left me to wonder if I had made an unnecessary trip to Moose Jaw at extra expense to myself.

Aaron B. 
Clasificación:
5.0

Great service

RON K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wesley G. 
Clasificación:
3.0

El cliente no dejó un comentario.

David I. 
Clasificación:
2.0

I received inaccurate information when I called in to book my trailer pick up. Because of this, I was put in a situation that required much more driving than I had originally intended. Had I been given the accurate information when I booked, I would have sought out a trailer rental elsewhere.

Mackenzie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas K. 
Clasificación:
3.0

Location very busy. More staff???

GREGORY I. 
Clasificación:
4.0

A bit on the slow side, but otherwise good

Amanda L.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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