Customer Reviews for U-Haul of Ravenna

1,791 comentarios

6104 State Rte 14   Ravenna, OH 44266
(Corner Of Rt 14 and Rt 59 - Circle K and Mc Donalds )

(330) 297-6529

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 297-6529

6104 State Rte 14
Ravenna, OH 44266
(Corner Of Rt 14 and Rt 59 - Circle K and Mc Donalds )

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
1.0

Make sure your attendants are able to help customers in a TIMELY MANNER. Also make sure those attendants go over fuel levels correctly so your customers aren't charged

Bree E. 
Clasificación:
5.0

Very happy with the service

Anita M. 
Clasificación:
3.0

I rented this truck twice in the last two months the transmission is totally shot. If you wait for ten minutes it finally goes. It will leave some one stranded soon

JOSEPH P. 
Clasificación:
2.0

Started off renting a trailer. Which was messed up and apparently couldn't stay connected to my hitch. Found that out after the lady telling me it was good and driving 55mph down the road and it coming disconnected and almost wrecking. So then they gave me a truck and was supposed to be at a discounted price and ended up paying full price for. Not a great experience overall

DAYTON S. 
Clasificación:
5.0

The personel were great. Very heipful.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH W. 
Clasificación:
3.0

Helped with final delivery of container information. I hired Movers and Shakers for the moving company. Excellent work!

Mario R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
1.0

One person working. Did not acknowledge me. Took 20 minutes to return truck

Francis G. 
Clasificación:
5.0

Everything was great

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUSTIN B. 
Clasificación:
5.0

nothing. very good experience.

Toni R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTEN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MALISSA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry A. 
Clasificación:
5.0

I was over-all Happy! The Van ran Great and was super clean and didn't smell! 10 out of 10 👍

JOSHUA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
3.0

We didn't encounter anyone. It was closed.

Tyler K. 
Clasificación:
4.0

I FELT BAD FOR THE GUY WORKING THERE I THINK YOU COULD HAVE USED ONE MORE PERSON IN THERE HE HAD HIS HANDS FULL. HE WAS REALLY GOOD, POLITE AND KNEW WHAT HE WAS DOING, SAID HE GOT BLASTED ALL AT ONCE BUT THERE WASA KINE.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA G. 
Clasificación:
5.0

N/C

Darryl K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
5.0

All went well, we dropped the truck off on Sunday with the employee working. BUT on Tuesday I get a call from U-Haul asking when I was returning the truck, WHAT!!! I said we dropped it off, little frustrating.

Damon D. 
Clasificación:
5.0

Nada

Dale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

Nothing, the girl at the counter was extremely friendly and helpful

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ariel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MIKE J. 
Clasificación:
5.0

I felt bad for the associate that was working on her own on a busy morning. She did a great job trying to manage getting everyone out quickly but having a second person would have made it much easier on her.

Harry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY T. 
Clasificación:
3.0

Have all equipment you offer available to the customers who rent them. Have reserved trucks cleaned and ready at the customer reservation time. I had to wait 25 min for the truck to be cleaned and sanitizied.

Susan F. 
Clasificación:
3.0

Upon returning our equipment the representative had no clue how to take the car transporter off of the uhaul truck. I had to you tube it and do it myself, He was a nice enough kid just needs trained more.

IVETTE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorne V. 
Clasificación:
5.0

El cliente no dejó un comentario.

William Y. 
Clasificación:
5.0

Not charge me for two days when I only had it for one!

CHRISTINE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
3.0

Prices per mile is to high,lower it please, if equipment isn't cleaned it should be a free rental only paying for mileage.

Larry R. 
Clasificación:
5.0

Very helpful and patient during a stressful moving time. Thank you Cory!

Chrissie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH G. 
Clasificación:
3.0

no right tail light and top latch was missing a screw so the load wasn't really secured. light was an issue when I picked up the trailer. I asked for a bulb but the person wouldn't look for one plus she didn't know what to do. I replaced it at home but it still didn't work. it has a wiring issue. I advised the location I dropped it off at.

Joseph V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry B. 
Clasificación:
1.0

I was charged more than was initially agreed upon. I disagreed with the amount that I'd be charged and was told I'd be contacted in 48 hours about the charges, I wasn't. Called the main office and was told they contacted the manager of the store I went to and that I'd be contacted, I wasn't. Will definitely use another truck rental service next time and will tell all of my friends to do the same for their moves. 0/10

Joseph H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura P. 
Clasificación:
5.0

Awesome guys! Great service!

Crystal C. 
Clasificación:
5.0

Good experience, great people, would use again!

Gary F. 
Clasificación:
1.0

Same answer here. I tried to call this location several times and could never get a human on the phone. It routed me to the national number and after 45 minutes on hold I gave up. Several calls to the national number and being on hold for over 30 minutes is too crazy. I will not do business with U-Haul if they cannot answer the phone. When I arrived to return the trailer there was an employee in the parking lot. He checked the trailer back in and then ran away without unhooking the trailer.

JOHN W. 
Clasificación:
5.0

The truck was fine, the staff very courteous and helpful! However, they had no moving pads, I consider these to be equipment, as well as no appliance dollys, those are equipment as well. When the survey asks how was the equipment ( not how was the truck), these items need to be included!

william W. 
Clasificación:
5.0

overall it was a very good experience. the move went very well. would do it again.

Gregory J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

We were ripped off, we'll never use uhaul again... y'all really know how to suck people money out of them...I hate I every used uhaul. But your name speak the truth, y'all haul people dollars out of their pocket...

Paul R. 
Clasificación:
5.0

I had reserved a trailer for the Manchester road location. I got a confirmation and when I got there to pick it up there wasn't on. They called and found one at the Ravenna location. I spent over and hour and a half driving to get a trailer.

Michael N. 
Clasificación:
5.0

Friendly associate

Stephanie C. 
Clasificación:
1.0

I've never received a rental van on "E" until now. (I can provide a photo if needed). Don't threaten $4.95 per gallon for "re-fill" fee if you're going to leave them empty anyways. The last thing I need to worry about after picking up a rental van is immediatly going to the gas station. Also, you're telephone system should not even be offered anymore. it's virtually pointless and unaccessable.

Scott H. 
Clasificación:
5.0

The trailer didn't have a jack on it. It was too heavy for me to lift off the ball by myself, so I had to pull the pin on my received to drop it off the truck. Of course, this is not a good way to drop a trailer but I had no choice. When I picked up the trailer i helped the employee put the trailer on the ball but I dropped it off after hours.

Eric J. 
Clasificación:
5.0

Piper and Dylan were excellent. They both had good customer service and explained the rental processes very well.

Judith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
1.0

Less wait time for pick up, and not changing the order for a reservation that was confirmed.

Shelby M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace O. 
Clasificación:
5.0

The lady who installed my hitch is nothing short of AMAZING! She juggled all the customers coming in ON HER OWN as well as installed my hitch, as well as kept a GREAT ATTITUDE along with keeping me informed of the progress! What a wonderful experience! WOMAN POWER!!! Thank you uHaul for hiring such a GREAT personality to handle customers AND do installs! I will definitely be back!

JAMIE W. 
Clasificación:
5.0

Jessica was very professional and helpful.

Patricia T. 
Clasificación:
4.0

It should be easier for anyone to phone the UHaul locations to reserve a truck. The website was not as user-friendly as hoped. I tried to reserve a truck in Streetsboro, but it kept sending me to Stow Kent. I called Streetsboro and she said they didn't have a truck available to be reserved. The woman at Streetsboro easily found me a truck in Ravenna, which is closer to my house than Stow Kent. The website should indicate that although a truck might be unavailable at a particular site, the following sites have trucks to rent. Then the user could select the alternate nearest the house and not have to guess why their request was rerouted to an alternate site.

Martha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin P. 
Clasificación:
3.0

I did not appreciate having to drive from canton where I booked my trailer all the way to Ravenna. I understand that not all locations carry every item to rent at all times but we should have been able to pick up at a closer location to where we made the order or had an employee bring the trailer to our canton location

Joshua M. 
Clasificación:
2.0

I'll tell them to be careful- The Ravenna branch did its best to get me on the road. However the Box Trailer that I reserved and prepaid was not there. I was given an open trailer and ran into rain on the 4 hr trip home. Thanks bunches. The man at the branch was as genuinely helpful as he could be, although I doubt anyone reading this will lose any sleep.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn Patrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin C. 
Clasificación:
5.0

The customer service individual who rented my truck was super friendly and efficient...the reviews lie about subpar customer service...he was excellent

Jessica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
4.0

There was peanuts and sunflower seeds in the truck. The cup holders were filthy

Michele G. 
Clasificación:
2.0

I had reserved a 26 ft truck and when I arrived they told me they couldn't give me that truck because they just rented it out to someone else. I also had reserved the truck until the 15th of July and then extended it for until 21st and was overcharged for the extra days. I extended it by 6 extra days, but am being charged for 10 extra days. I have been trying to contact uhaul but still have not heard back regarding this issue except them resending me an itemized bill that shows I was overcharged, yet they havent done anything about it.

Emily S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
4.0

The latching mechanism on the rolling door did not work properly. Caused us major major aggravation. It required two people to pull the door down in order for it to latch. Also the ramp was virtually impossible to unlock. Very disappointed with this equipment.

Stephen G. 
Clasificación:
1.0

I rented a two day 26 ft truck. The truck had holes in the sides of it. Water leaks in dripping down the walls. Water came in through the wheel wells and leaks in the ceiling onto the shelf. When we unlocked the truck full of our belongings waves of water poured down the ramp. Our boxes were soaked and falling apart making unloading very challenging. I immediately called the location who never answers the phone and kicked it over to the 800 number where I sat on hold for an hour. They got us a new truck we had to drive 30 minutes away to get and thirty minutes back. We lost over two hours moving time plus the hassle of trying to move boxes that were falling apart and all our belongings spilling out. I ask customer service for a partial refund or discount and they said it was at the stores discretion. The store did nothing except deduct the extra miles we had to drive to get a second truck. We were told the truck was being retired not repaired yet they'd rented it to us in that condition not four hours earlier. I will use Penske for any future moving needs. The ball was really dropped on this.

Amy H. 
Clasificación:
5.0

Jessica at the Ravenna Ohio location was amazingly helpful. She should train all of your staff!!

S lynn S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mikel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RACHEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M. 
Clasificación:
3.0

Answer the phone. My last 2 rentals took 3 days for me to finally get through on the phone. I would call and wait on hold for about 20 minutes each call before I had to hand up. I did that multiple times. I needed a van a few weeks ago but never got through from Wednesday to Saturday. Just rings and rings. Scott Hutchinson Ravenna OH

Sierra W. 
Clasificación:
3.0

Truck wouldn't start. Had to contact customer service and roadside assistance, which quickly got me a new pickup.

John B. 
Clasificación:
5.0

Very accommodating and helpful to find exactly what I needed for my project. Gracias.

William B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba