Customer Reviews for U-Haul of Pompano Beach

4,253 comentarios

801 S Andrews Ave   Pompano Beach, FL 33069
(Andrews Ave S Of Atlantic Blvd)

(954) 782-0474

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(954) 782-0474

801 S Andrews Ave
Pompano Beach, FL 33069
(Andrews Ave S Of Atlantic Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

GINA M. 
Rating:
4.0

lower your rates $$

Pat G. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Roman S. 
Rating:
5.0

The young at the front desk did a great job She is so professional in what she is doing.

JONAS F. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

More employees

Jose N. 
Rating:
1.0

i would expect call from someone ally in charge in upper management . before i call my credit card . , because you should not rent any vehicle with out double checking it and maintain it . simon 772 324 9223 hope you will do the right thing .

simon S. 
Rating:
5.0

Great customer service

Mario D. 
Rating:
5.0

Customer did not leave a comment.

ANDIS A. 
Rating:
5.0

The window on the front where your driver was my it was not clean

RomuloLuiz A. 
Rating:
4.0

Alittle slow

DARLENE G. 
Rating:
1.0

The employee helping my husband was very disrespectful. She cursed at him & got in his face til I had to step out my car with my new born baby. I will never come back to this location..

Michael G. 
Rating:
1.0

You are trying to charge me extra charges. You all owe me money. Also there were roaches bugs in the truck.

Armondo S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen K. 
Rating:
1.0

The truck was terrible it felt like the transmission was pulling. We felt the brake lock up going over a curb on a bridge so unfortunately this location was not good then when we report it they said the truck was ok but honestly it need some repairs

LATIA T. 
Rating:
5.0

My reservation that I booked 1 month out had many problems. I arrived at the location my UHaul app told me to arrive to, only to find out my contract actually stated to go to a different location 25 minutes away in Pompano. When I arrived, I was told they did not have my truck available for me, and that I would have to call a number. I called, and the rep was very courteous and said they fixed the problem and that my truck was indeed here at the Pompano location. I went back inside and told them what the rep said, and they began to retrieve my truck. The truck took 30 minutes to arrive, at which point I was told a check engine light was on and would take time to fix. Another 40 minutes passed and eventually I was able to rent my truck. The whole process was very cumbersome and frustrating, and it felt like the truck I had reserved and planned for could fall through at any moment. I now do not want to use UHaul again even after having used them for multiple moves before.

Mitchell B. 
Rating:
5.0

quick, clean and efficient. You can't ask for more

martin K. 
Rating:
3.0

No key for the padlock and it shook pretty good around 70. Gas Mileage was horrendous to because of its age. Other than that...all good.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Edward R. 
Rating:
2.0

Customer did not leave a comment.

CHAD M. 
Rating:
5.0

Customer did not leave a comment.

Vladimir K. 
Rating:
5.0

Excelente

boris P. 
Rating:
5.0

Customer did not leave a comment.

Jean Pierre C. 
Rating:
5.0

Great service, the moving help add on was excellent. 10/10 would do it all again

Bianca A. 
Rating:
4.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

All good

JIRI A. 
Rating:
4.0

Johnny was very professional just great service, more than i was expected...Good Job...

Claude D. 
Rating:
5.0

Great service

Juan R. 
Rating:
5.0

Reservation process was a nightmare. I booked one location for pickup. When I showed up they informed me that my pickup location had been changed. Drove to the next place. At this new location the one trailer that fit my size did not have functioning trailer lights, so now on to the third place.

James P. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
2.0

I've made a UHaul truck reservation @ U-Hauk of Pompano Beach (788056) 801 S Andrews Ave, Pompano Beach, FL 33069. When I entered the building location to pick up my vehicle the agent who reviewed my information quoted me a different total price. When I kindly asked to provide more information about the different price he was not able to provide more detail regarding the difference between the initial reservation and the quoted price. I had to disagree with him, he lacked customer service skills to answer a simple question on why the price was different. He got into a verbal argument with me by telling me that this is the price,take it or leave it. When I responded and it was clear that I am not going to agree with the quoted from him price another female agent stepped in and reviewed the information where she found out that the input approximate millage was overstated from 80 miles to 180 in which the other agent again tried to argue and to blame me that I told him 180miles instead of 80miles which is what I initially stated on my online reservation. Only after I got upset with the first male agent that assisted me and the matter escalated into a verbal disagreement the 2nd female agent was able to stepped in and resolve the misunderstanding. I used the equipment and everything was fine after however I wanted to make you aware of the lack of customer service skills with the first male agent. He was not very professional and was not able to resolve a simple question regarding the difference in price furthermore he was acting as if it was my fault for the approximate millage statement. The kid was very argumentative towards me and surprisingly rude.

Ilian L. 
Rating:
3.0

1- REALLY need to improve on customer service. Very rude from the get go. 2- if the equipment is not available, you should not have it on the website to chose. I would have gone else where had I known you did not have the dollies available when I picked up the truck.

Anthony R. 
Rating:
2.0

My confirmation email gave me a pickup location of Post n Go on McNab Rd., close to my home. When I got there I encountered the rudest person ever and no truck. He sent us to another location where the woman was much nicer. She had a truck but not the equipment I had reserved. The whole experience was horrible and I will not be using Uhaul again. I've also shared my experience with my friends, family and thousands of fellow realtors. What is the point of your reservations and confirmation emails if you don't have the equipment??? Extremely low rating anywhere possible for Uhaul!

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

Heidi N. 
Rating:
5.0

Customer did not leave a comment.

Rose J. 
Rating:
1.0

Customer did not leave a comment.

KEITH G. 
Rating:
3.0

I prefer not to comment but the employee that took care of me is not professional

Pedro S. 
Rating:
1.0

No comment.

Maria L. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
3.0

The trailer itself was clean inside but in tough shape in parts outside-- topical damage which did not hinder riding function. After experiencing rain during the first day of our 800-mile trip, it continually leaked inside from the back left roof. Upon delivering to dropoff, it was noted that both turn signals were not working--- not sure how long they were not working.

SIOUXZEN W. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Ariel H. 
Rating:
1.0

I arrived at the location and was directed by a guy working there, he told me that I needed to tip him or I would have to be charged an unloading fee for dropping off the trailer. I am extremely disappointed that someone who worked there shook me down for cash in order to do their jobs, I will be making a formal complaint.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Christian V. 
Rating:
5.0

Customer did not leave a comment.

Mercury D. 
Rating:
1.0

Competent CX resources. First time, an agent was literally yelling at me. I had to me the one calling him down….

Clarisse H. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL K. 
Rating:
5.0

Excellent customer service. Everything explained. Greeted with Good Morning and a smile after leaving Broward UHaul store it was a refreshing change.

angela H. 
Rating:
3.0

Customer service traing would be helpfull the women are GREAT but the. male employees leave a lot to be disired.

KIM B. 
Rating:
5.0

Very polite personnel

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Omar H. 
Rating:
5.0

Everything was great

WILKENS J. 
Rating:
5.0

Customer did not leave a comment.

Fernando A. 
Rating:
5.0

Customer did not leave a comment.

emilene D. 
Rating:
5.0

Customer did not leave a comment.

Denis B. 
Rating:
4.0

Customer did not leave a comment.

KIM B. 
Rating:
5.0

I was told no refund for returning UHAUL EARLY.

mamie B. 
Rating:
5.0

Great group of guys

Kevin W. 
Rating:
2.0

Poner personas con más entusiasmo para trabajar..perdí uno de mis contratos de mudanza por la demora en entregarme el carro que supuestamente había reservado el día anterior..gaste 40 minutos en el proceso de renta..pro que apesar de ya tener una reserva el que me atendió me pidió todos los datos de nuevo..pregunto ..que sentido tiene rentar en linia ..si cuando vaya x el carro debo decir todos mis datos de nuevo?...y ya cuando salía con las llaves ..estas no eran las correctas..llevo muchos años rentando con udts en diferentes localidades..pero aquí nesecitan más person@s en la mañana o poner alguien que tenga más agilidad y amabilidad sirviendo al publico..

Daniel B. 
Rating:
5.0

The service was good

OBEST F. 
Rating:
2.0

Customer did not leave a comment.

alex L. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
1.0

When I left with the truck there was less than a half a tank and when I returned it they wanted me to fill it to half a tank ..I put $25 in gas before I returned the truck and the meter didn't even move and then I was charge $35 for fuel so that is $60 in fuel that I put in your truck when I didn't even use probably $10 in fuel to move my stuff that is a racket that is bullshit and I took a screenshot before I drove off the lot and the car wasn't even filled up to half it was below you guys totally suck!

lena A. 
Rating:
4.0

Customer did not leave a comment.

JEAN D. 
Rating:
5.0

Customer did not leave a comment.

Mark A H. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
5.0

Great

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
5.0

Customer did not leave a comment.

Shameki N. 
Rating:
3.0

Better costumer service Wait more than 20 minutes in the showroom before to be responded Tried 3 computer before closing transaction Lights on trailer were not working Call me back to return because he forgot to take a picture of the hauling Not very satisfied

Roger L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY N. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
1.0

I was delayed over an hour picking up my rental truck because they could not check in the equipment from a prior rental. Finally, they upgraded me to a larger truck that I didn't want and said it would cost the same. It did not. The next morning I asked GM Johnny Coleman for $10 credit plus a little more for my time as I also had to stop at another Uhaul location to pick up a hand truck they did not have ready. He stated he'd look into it more but at least would credit the $10 price difference. I've not received a credit. Renter beware! I'm not sure if this is intentional misrepresentation/lying on their part or just horrible business practices…but I won't do business with this location again. It's a shame because the person helping me at the counter was overall pleasant and professional.

William S. 
Rating:
5.0

Check in and out were fast and easy. Staff was very friendly.

Elbert G. 
Rating:
5.0

Customer did not leave a comment.

PHILIP K. 
Rating:
5.0

Customer did not leave a comment.

guiselle S. 
Rating:
5.0

Friendly staff fast and efficient service… great overall

OLGA B. 
Rating:
1.0

Customer did not leave a comment.

MEHMET B. 
Rating:
2.0

Very slow service. Secondly, they marked that the truck had 15/16 gas, but it had less than half a tank. I have a picture and will follow up with U-Haul about it.

Vibhu V. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

A1

annette M. 
Rating:
5.0

Customer did not leave a comment.

MARIO B. 
Rating:
5.0

Customer did not leave a comment.

ANATOLIY F. 
Rating:
5.0

I tried to use the online app. The process went smoothly, but when I clicked the button that said I have the keys it's skipped to the end of the process and indicated an error. Then it showed me a screen asking me how I would like to pay. That ended up returning the truck that I had just rented, and I was forced to go inside the office and rent the truck again. The app failed.

Bruce B. 
Rating:
5.0

Nothing

annette M. 
Rating:
5.0

Customer did not leave a comment.

Precious L. 
Rating:
5.0

Great service had no problem at all I would use UHAUL again in the near future to transport my motorcycle to NC from Florida next time I need a truck or trailer.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

donnell L. 
Rating:
5.0

The website is terrible. The reservation I made online was nothing, even though they told me my reservation number was valid. The website failed again when trying to return the truck. Buttons within the website were none functional. Between me and my friend we could not get the website to work on different phones.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Sometimes it is a bit crowded, need additional employees.

ThomasR F. 
Rating:
4.0

Customer did not leave a comment.

TRISTAN H. 
Rating:
5.0

Keep the good work up!

Gerardo L. 
Rating:
5.0

Just be the same friendly the same way you was with me

Luis E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
3.0

Trick pick up location was changed at last minute as the truck was in an accident where we weee supposed to rent from. Truck was in bad bad shape. Loud clucking and transmission issues. Was a really bad experience and we use u haul very frequently.

REBECCA D. 
Rating:
5.0

Customer did not leave a comment.

DONALD A. 
Rating:
5.0

I was pleased with everything. Tim

timothy j.  |  Overall Experience 
No reviews have been submitted for this location.

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