Customer Reviews for U-Haul of Palatine

7,600 comentarios

1235 E Dundee Rd   Palatine, IL 60074

(847) 202-9641

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 202-9641

1235 E Dundee Rd
Palatine, IL 60074

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ANDREI T. 
Rating:
5.0

Customer did not leave a comment.

Ioan G. 
Rating:
5.0

The woman who checked in my equipment was simply delightful and a pleasure to deal with.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Nadia A. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

The whole experience was great!

Angela M. 
Rating:
5.0

Very personable young lady checked me in and out. Would absolutely go back.

Debborah M. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

kerry K. 
Rating:
5.0

Emily was very professional & accommodating. Will rent from her again. Keith Bruce

keith B. 
Rating:
5.0

Vehicle felt unsafe to drive. Significant shudder while braking, steering required near constant input to keep vehicle tracking straight.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Cailyn B. 
Rating:
5.0

Customer did not leave a comment.

Dushan S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Chuck C. 
Rating:
5.0

this location was great the issue I had was that U-Haul Traffic had me pick up my trailer in Palatine IL vs Grayslake IL where I reserved it. an hour driving time away from my location.(2 hour round trip)

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

They go above and beyond!

mike D. 
Rating:
5.0

Process was efficient and staff informative and helpful. Only problem was I had difficulty unhitching the trailer on return.

Fred R. 
Rating:
5.0

Always the best place to rent fast,curtious,affordable.helpful.

Wayne S. 
Rating:
5.0

They were very helpful and efficient. The truck was ready and clean.

Dan C. 
Rating:
5.0

The process of the operation was very quick and smooth, the price was so reasonable!!! I'm totally satisfied with them.

Koji Y. 
Rating:
5.0

Emily assisted me, she's awesome! I never had someone that great assist me with your company! I was having a bad day she really made it better.

Aisha S. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Very seamless process

Ernie P. 
Rating:
4.0

Customer did not leave a comment.

Dwight H. 
Rating:
5.0

Customer did not leave a comment.

Matt O. 
Rating:
5.0

Emily Matlow was great. She made the experience smooth and efficient, she has great customer service skills. I've recently had bad experiences at other nearby locations, but Emily was awesome.

James B. 
Rating:
5.0

Even though I was a little preoccupied with my day, the person that helped me made the rental easy and complete-THANK YOU AGAIN!!!

David S. 
Rating:
5.0

Customer did not leave a comment.

IGNACIO M. 
Rating:
5.0

Thank you for a great experience. Emily and the gentlemen who accepted the truck when we returned it were very helpful and very efficient.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

jeanette V. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Benard E. 
Rating:
5.0

Customer did not leave a comment.

namjin K. 
Rating:
1.0

Worst experience ever. Check your truck before rent to your customer.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Allan K. 
Rating:
5.0

Emily was amazing and so helpful and kind. I always use this location when I need a truck.

Dimondi R. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Everything its perfect since my firts time Keep the same Always take your customers right This is my favorite place to rent it 100 % satisfaction

Abraham H. 
Rating:
5.0

Very pleasant experience.

Christopher H. 
Rating:
5.0

Thoughtful and efficient staff. Best moving experience ever.

Marshall J. 
Rating:
5.0

Customer did not leave a comment.

Ray R. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Everyone is so nice and accommodating here

Diana S. 
Rating:
5.0

Imran Khan was very helpful throughout the process.

Sam V. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

It's a very good location for me and the employees showed a great level of customer service.

Qudus A. 
Rating:
5.0

I will only rent from U-Haul of Palatine on Dundee. They are very friendly and have delivered every time: get exactly what I request, equipment is there, no sending me to another location, easy in and easy out.

Sandra N. 
Rating:
5.0

Customer did not leave a comment.

Miguel P. 
Rating:
5.0

Perfect spot easy in and out friendly staff!!

james M. 
Rating:
5.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

THE BEST LOCATION EVEM WITH THE BEST GUYS WORKING THERE.

Alexander B. 
Rating:
5.0

Manager was very friendly and helpful.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Our Uhaul pickup was fast and easy using the contactless pickup method. The van was very clean and right there ready when I needed it. Great location!

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

Casey P. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Fastest service both when checking in and getting the truck/equipment. Everyone was super helpful and humorous

Deanna H. 
Rating:
5.0

Customer did not leave a comment.

Laz B. 
Rating:
5.0

Mike was very helpful and made the process super quick and easy!

Marcela V. 
Rating:
4.0

The trailer had a tire that was sewn for repair and another tire was repaired with glue. We are fortunate that the tires made it 1100 miles

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

We have always rented from there and the Staff are very nice and the place is clean .

Becky V. 
Rating:
4.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

I was very happy with the check in at Palatine. I was not happy with the online communication. They did not have my return info, nor did Tony's HotTub. I had it in one email, but nothing on receipt or online that I could find.

Joan K. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Great customer service

Moche L. 
Rating:
5.0

Customer did not leave a comment.

Maria A. 
Rating:
5.0

Customer did not leave a comment.

neil H. 
Rating:
4.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

Customer did not leave a comment.

Laynette C. 
Rating:
4.0

Your doing a good job

thomas W. 
Rating:
5.0

Have been using this location for years and will continue to do so. Excellent management and staff

TOM W. 
Rating:
5.0

Customer did not leave a comment.

dubiel E. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Thanks for the fast service as always!

MATTHEW D. 
Rating:
1.0

The location screwed up the billing, tried calling the location 20 times with no answer, had to wait 40 minutes on hold for customer service. ...your company is a joke!!!

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Mehul P. 
Rating:
5.0

Great service at the desk and at return. Efficient and friendly.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

dubiel E. 
Rating:
5.0

Customer did not leave a comment.

paul P. 
Rating:
5.0

Customer did not leave a comment.

kathy H. 
Rating:
5.0

Emily and Imran were very helpful and considerate. Emily was especially responsive offering excellent options for my moving needs. It was a very, very, very positive experience!!!

David K. 
Rating:
5.0

Customer did not leave a comment.

Vishnu S. 
Rating:
5.0

Customer did not leave a comment.

Myron W. 
Rating:
4.0

One of the male employees was extremely rude when I was picking up my truck. Please work with your staff to ensure a pleasant customer experience from beginning to end.

Michael C. 
Rating:
5.0

Great shop. good people.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

I requested to pick up the truck at 8AM. The location opens at 9AM. When I arrived at 8AM, I was unable to pick up and my reservation "had been converted to a hand delivery" and I had to return an hour later. The nice clerk told me that someone "forgot" to put the keys in the box that would have allowed for early pick up. Not a good start to a day or moving.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

attiya M. 
Rating:
5.0

Everything was excellent!!! When my requested one-way was scheduled for pickup 40 miles away from my preferred location, Joe suggested a "same location" option that saved the day for me. Emily, Mike, and Jordan were also very helpful during the whole process!!!

David K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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