Emily Matlow was extremely professional, helpful, and friendly. Thank you for a smooth move.Sam B.
Customer Reviews for U-Haul of Palatine
Palatine, IL 60074
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Bhargav T.
Very friendly staff, great experience!Wolfgang G.
El cliente no dejó un comentario.Paul B.
Nice help from staff.Arnis S.
El cliente no dejó un comentario.Paul A.
El cliente no dejó un comentario.Ashley B.
Very kind and helpful staff. Went above and beyond to make my rental convenient. ¡Gracias!John B.
The manager or man at the facility is always very professionalGino M.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.Eric D.
Staff. Great. Very efficient. Very friendly.Thomas B.
El cliente no dejó un comentario.Ann S.
Very nice and clean trucks very easy to pick up and drop off trucks exelent serviceJose P.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Joseph P.
This Truck was clean and no issues ......except one Pain in A** fault... It had NO CRUISE CONTROL!!!!!!!!! My Legs where in pain driving so long in one position.....Just Not a comfortable ride....had to stop several times to ease the pain in my right leg........I wish that would have been noted in the specs of this vehicle I would have asked for one with CC....Thomas B.
The service was quick and helpfulArnoldo R.
Friendly staff. Easy transaction.Frank S.
El cliente no dejó un comentario.Margaret S.
El cliente no dejó un comentario.Dennis R.
Had a great smooth experience checking in and getting the truck. Retiring it was a complete opposite experience. I had refueled the truck prior to return, and literally was on the line of where I had gotten it. The old man checking it in was saying I was about maybe a gallon shy of the mark. I was like what?! I have a receipt that shows I refueled. Less than a gallon??? Are you serious? I said come on, it's literally right there on the lone. He marked it at 7/8 and it was at 15/6 and he charged me ovee $6/gallon. When it comes to that close of a difference, and there was effort on refueling the truck, there has to be some leniency towards that. Less than a gallon? Give me a break! Not good customer service. Will not rent from again.Jason L.
El cliente no dejó un comentario.Mark P.
The staff was very knowledgeable and efficient!Jo Ann G.
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.Ed M.
Great experience, in a stressful time, with my move!Jill M.
Staff was great!Jonathan W.
I Dealt with a woman name Emily and she was very Helpful,Kind,friendly and took care of me perfectly for my rental needsJoseph F.
Staff was super kind and very helpful.Elizabeth E.
Boxes for counter space a bit cheesy.Michael S.
El cliente no dejó un comentario.Jared G.
From customer service perspective, Dundee store is much better than the store in Lincolnshire. The store staffs at the Dundee are more knowledgeable, more friendly and more helpful.Stephen M.
My representative at the location was amazing .she went above and beyond to make sure my experience was excellent! Thank you againtom Z.
I have not received my receipt yet The gas tank was not full when I got it It was difficult to determine how much gas was needed to get back to where I started.Ben J.
Great rental experience.Gregory S.
The young lady who helped me was very knowledgeable, patient, friendly and helpful. She was awesome! Thank you very much. I didn't get her name, but Emily Matlow is at the bottom of this contract. If you were Emily that helped me. Keep up the good work.Hattie W.
The person that handled the rental in the morning was excellent - very attentive, knew his job well, was fast and handled a bunch of customers efficiently and with a great customer service attitude. Mu contract shows his name as Joe Thomas.Dale K.
El cliente no dejó un comentario.Daniel L.
Excellent customer service. Professional and helpful staff. The person who helped me was very courteous and went above and beyond to help. Thanks for everything.Laszlo D.
El cliente no dejó un comentario.Anil Kumar B.
Despite doing the express check, I still had to provide everything again in store so it was kind of a waste of time.Charles F.
The associate who helped me at both pick-up and return (same person) was exceptional! He explained the details well and seemed as if he truly cared. I would return to the Palatine, Illinois Uhaul because of the excellent service provided by him.Tamara S.
El cliente no dejó un comentario.Donald C.
El cliente no dejó un comentario.Robert O.
El cliente no dejó un comentario.Leon H.
El cliente no dejó un comentario.Louis I.
El cliente no dejó un comentario.Timothy N.
El cliente no dejó un comentario.Emily S.
Nothing, just keep doing what you do. Courtesy, politeness, and a smile goes a long way.Jose G.
El cliente no dejó un comentario.Cosme T.
El cliente no dejó un comentario.Scott D.
No suggestionsMary Kay S.
Very nice wonderful serviceLakisha G.
El cliente no dejó un comentario.Thomas V.
Your hold times for your customer service telephone system are VERY VERY VERY poor. I was on hold for 20 minutes. I dont have 20 minutes to be on hold!!Timothy K.
Emily was great. Fast and smooth.Thomas F.
Great customer service is the heartbeat of all businesses. The fact that there was a human error with our previous experience and how you corrected it speaks highly of your integrity. Thank you for caring about your customers as much as you care about your company. UHaul is ALWAYS a company I can rely on.Stephanie B.
Real nice people at this store.ed M.
El cliente no dejó un comentario.Jerry S.
El cliente no dejó un comentario.DAVID S.
This is the 2nd time I've rented from this location. Both times service was excellent.Todd M.
El cliente no dejó un comentario.Dimitar A.
El cliente no dejó un comentario.Larry O.
Excellent serviceDaniyar M.
El cliente no dejó un comentario.Aleksey P.
Great service. Any chance to have a truck entrance around back, off the side road? It's a nightmare trying to turn into your location from Dundee when coming from the East.Christian O.
The customer who had the trailer I reserved did not return it timely. Joe the general manager immediately offered me an alternative that worked out really well and made sure I did not pay more than my reservation. I'm very happy and the customer service was phenomenal across the board.Adam F.
Allen the guy that â€œhelpedâ€ us was awful. Complete grumpy jerkEric J.
El cliente no dejó un comentario.Nikolay D.
El cliente no dejó un comentario.Philipp S.
El cliente no dejó un comentario.Kendal H.
El cliente no dejó un comentario.Scott D.
El cliente no dejó un comentario.Gary C.
El cliente no dejó un comentario.Alex B.
El cliente no dejó un comentario.Leonid V.
El cliente no dejó un comentario.Peter C.
El cliente no dejó un comentario.Zacharias B.
The manager was very helpful and made the rental process quick and easy!Amie W.
El cliente no dejó un comentario.Adrian C.
Great Customer Service !! All employees in Palatine IL have great attitudes and make my rental needs very easy. Great Job!Serjio V.
El cliente no dejó un comentario.Cara R.
El cliente no dejó un comentario.Kenneth H.
Girl helping me was very polite and kind, thank you!! :)Colin K.
I wish the tailgate was a little longer. My motorcycle was a little lower and the bottom hit while load in, no damage to the bike and trailer. I had to look for uneven ground to load up that bring the gate up a little. Everything was good. GraciasRobert Q.
El cliente no dejó un comentario.MARK B.
El cliente no dejó un comentario.John Titus P.
Great service as usual from the palatine location.Velitchko P.
Nothing can be done to improve! The staff was awesome! Helpfull, friendly, and great at communicating and filling us in on everything we need to know. We'll done!Ann V.
El cliente no dejó un comentario.Cosmin B.
Easy, flexible serviceNagendra S.
They ended up charging me more than they said they would. Overall it was pretty shady experience.Tristan J.
El cliente no dejó un comentario.Wesley T.
El cliente no dejó un comentario.Jessica G.
El cliente no dejó un comentario.Brandon J.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.Tanesha W.
Nothing. Everything was Great !!!Robert W.
Staff was very friendly, I did return same day instead of scheduled drop off All went very well, I am followed wing up with Illinois toll to pay the 2 tolls,Donald G.
Super helpful and friendly staff that made quick work of the pickup and returnChristine C.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Enviamos de un lado al otro de la ciudad o del mundo!
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