Customer Reviews for U-Haul of Palatine

6870 comentarios

1235 E Dundee Rd   Palatine, IL 60074

(847) 202-9641

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(847) 202-9641

1235 E Dundee Rd
Palatine, IL 60074

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Pro crew

Michal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariunbold M. 
Clasificación:
5.0

Once again everything was perfect. You guys saved my job again.My own truck is still in repair and I do need a truck for my job. Everything depends on me having a truck. Until mine is ready,I will continue to count on you . Big thanks.

Lawrence K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda B. 
Clasificación:
5.0

Always a positive experience when I rent from this location! Been a long time of rentals too!!

John V. 
Clasificación:
5.0

Renting here pretty often. Great location with great people!

Boris D. 
Clasificación:
4.0

We have used this location before and would again. Very easy, and fast, return. Receipt was sent quickly online. The only challenge was driving through a major construction zone which limited access to the property to one entry. It is located on a very busy road. If possible, recommend returning off peak traffic time.

Edward S. 
Clasificación:
5.0

Great customer service!

Erin P. 
Clasificación:
5.0

It was awesome

Chirag A. 
Clasificación:
5.0

Above expectations, as usual.

Boris D. 
Clasificación:
5.0

Went very smoothly. Staff was very friendly.

John G. 
Clasificación:
5.0

This is the most friendly and customer oriented location out there. This Team goes well beyond expectations time and again.

Boris D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

I've always had a great experience doing business with Uhaul. Since my truck is in the shop,I needed another box truck for my business on sundays,without your help I would have been unable to work. Very big thanks, Larry

Lawrence K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wojciech P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott Z. 
Clasificación:
4.0

Helpful staff at this location. Liked having a lock provided for the local rental truck. Only downside is that it is difficult to exit the site.

Jim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orest S. 
Clasificación:
5.0

The girl who helped us was friendly, helpful and knowledgeable - super easy process and will rent again. ¡Gracias!

Timothy M. 
Clasificación:
5.0

The team at this location is amazing. Always helpful, Always positive, always with a smile. The selection and availability of equipment is great too. Keep up the good work!

Boris D. 
Clasificación:
5.0

Best location I've experienced.

Daniel S. 
Clasificación:
5.0

The employee was amazing! He was very helpful and took the time to answer all my questions and returned my phone call (for more questions). Thanks you UHAUL

William G. 
Clasificación:
5.0

Very friendly service staff and very helpful!

Jacqueline S. 
Clasificación:
5.0

People were good, process easy. thanks

Thomas S. 
Clasificación:
5.0

This is a very friendly place. The people here treat as the okd days were. Great trucks and very helpful. I will come back there

Leandro C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard S. 
Clasificación:
5.0

Friendly checkin person.

Norman S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rogelio G. 
Clasificación:
5.0

I forgot to remind them to add in furniture dollies I ordered when I left. Turned out I did not need them and she very graciously took it off the bill without question BUT I should not have to remind them to give me the equipment.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
5.0

Better communication with customer with ALL information on pick up and drop off location.

Kader B. 
Clasificación:
5.0

Excellent service and help

Terry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVINA M. 
Clasificación:
5.0

NOTHING !!! everything was just perfect, both associates Michael and Emily was super nice, super friendly, super helpful, A+ location, A+ staff ! Thanks to both !

Michal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rogelio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

I initially tried to use the mobile process, however, it was difficult and directions were unclear so the staff at the UHaul location helped me do the process in person, which was much easier. The issue is that when I provided a secondary contact it kept saying I used this to register when I filled out the reservation form so I had to keep trying different secondary contacts. Also, unknowingly to me, you were trying to call that person on the spot. This is extremely inconvenient for the renter when I'm standing on-site trying to obtain my rental.

chris P. 
Clasificación:
5.0

Nice people

Marcin N. 
Clasificación:
5.0

Your phone system is not user friendly . I wanted to leave the Palatine location a message that I would be late on the return due to a medical issue with my wife and was told per automated voice that there was a 20 minute wait ðŸ'Ž

Jay N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anamaria M. 
Clasificación:
5.0

Great location, Excellent customer help. Recommend and will use again.

Andrew Y. 
Clasificación:
5.0

Very friendly and courteous staff

Danny S. 
Clasificación:
2.0

when we picked up the truck we took a picture of the gas because we wanted to make sure we put gas in it. We got there and they try to tell us that we did not put gas in the truck. When we just left the gas station and I had prove to show it. Non of the employees were wearing masks . I used this location twice in one month and had problems the first time then again. Wont be picking them anymore.

David W. 
Clasificación:
5.0

The Service was outstanding. The store needs to be arranged differently. It's to congested with products.

Theodore A. 
Clasificación:
5.0

Everything went perfect. Excellent job by employees. Gracias

Bryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline P. 
Clasificación:
5.0

Great location but very disappointed with my experiance with the company itself originally i was supposed to pick up the truck at maaco collision repair in wheeling il but they set it up pick up incorrectly and was not able to pick it up. After being with customr service for over an hour and being transferred from department to deparment finally someone from uhaul customer service told me to go to the palatine location to pick uo the truck. I wasted so much time during the pick up process and had to pay extra unnecessary miles due to being redirected to andifferent location. Palatine location was helpful but Maaco collision location made me rate my overall experiance a 1 out of 5.

Kevin G. 
Clasificación:
5.0

This was my first time personally renting from this location and everything went very smoothly. I needed an enclosed trailer that was low enough to the ground to get my toolbox in cause I recently moved. I walked in and was able to rent it out for 5 hours at an incredible rate. From start to finish the process was very quick and easy. The staff was also very helpful and very professional. I will definitely be returning for future needs. ¡Gracias!

Wesley T. 
Clasificación:
5.0

staff was very friendly

Yevgeniy N. 
Clasificación:
5.0

The experience was very good. Friendly, knowledgeable staff.

Greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Emily was amazing as always! It's always a painless transaction with U-haul of Palatine!

Ryan K. 
Clasificación:
5.0

Excellent customer service. Thanks!

Alexandre I. 
Clasificación:
5.0

Everything was perfect!

Hannah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Great service. Needed a van in an emergency . Was able to get one. Had to pick up alot of boxes today and it would not have fit in my car. Will always use u-haul .

Lawrence K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Keep up the great work

Sasha L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dena A. 
Clasificación:
5.0

I have rented from several other places in the past and the experience was only fair to poor so I was expecting the same. What a surprising difference at U-Haul Palatine! The staff was just excellent. It did not take long at all to sign out the trailer. When I pulled in to return it someone came running out to meet me immediately to unhook it and park it. I gave approval for an email receipt and was told with a friendly voice “okay you're good to go”. Just like that I was back out on the road. What a great experience compared to others I have had in the past. I will definitely return to U-Haul Palatine for future rentals and will highly recommend the location to friends and neighbors. Thank you very much.

Craig K. 
Clasificación:
5.0

i rented a car dolly from this location. equipment was flawless but the service was fantastic. Quick, efficient, and super friendly. rented a trailer or two over the years but this place is the best. Joe was great to work with. it was like renting from a family freind. keep up the good work. Gracias

Michael B. 
Clasificación:
5.0

N/C

Gilberto F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier S. 
Clasificación:
5.0

Great costumer service

Victor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall P. 
Clasificación:
5.0

I think all the information was clear professional service I recommend this location

Anna D. 
Clasificación:
5.0

Thanks to Joe, who I believe is the location manager, in being flexible and working with me in arranging for the equipment that was in short supply when I needed it. Much Appreciated. Bob G. P.S. - Mike was also helpful in retrieving my iPass that I had left in the vehicle..

Robert G. 
Clasificación:
4.0

The gentleman that assisted us was friendly and helpful when getting the van. However, my hubby said he felt like “it ran rough”, and that the front windshield wipers were in bad shape. Upon reporting that at check in to a thin woman with no mask that looked Hispanic, her reply was that “they are supposed to check it but often do not”.

Paul S. 
Clasificación:
2.0

No one informed us about the IPass... ( I rented a van from Home Depot week prior, IPass was included in the rental fee). I called U-haul right away from the road, to ask about it, no one ever picked up the phone. Spent 20 minutes and hold, listening to all recordings about how great Uhaul is. Then someone from the call center in North Carolina picked up,but didn't know if their vans have IPass... I will definitely stick with Home Depot rental next time

Zofia D. 
Clasificación:
5.0

The gentleman who helped me was a delight. He was a breath of fresh air first thing in the morning. Kudos!!

Katrina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Piotr P. 
Clasificación:
5.0

All was good.

Sandeep S. 
Clasificación:
5.0

Good service

Luis M. 
Clasificación:
5.0

I have now had years of great service at this location. I appreciate the face masks. Thanks, very much.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Excellent customer service, Emily Matlow was very helpful, had the truck and trailer ready to go and gave me good advice while fielding calls. Had a positive experience at this uhaul location.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald M. 
Clasificación:
5.0

Everything that you'll can

Marla A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasser A. 
Clasificación:
5.0

Emily was very detailed about the equipment!

Fernando H. 
Clasificación:
5.0

Personnel very helpful, they make it as easy for the customers as possible.

STEVAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian L. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

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