Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Sign on the front door said that every customer had to wear a face mask. Two of the three employees in the store were not wearing masks. Double standard. Its people like this that are ruining my chances of getting a normal life again.
They are great loved the service and id reffer any one to them the place is real clean keep up good work thanks.
Terminate the employment of the female employee who commented to me that “she didn't have to rent to me at all†when I openly complained that the vehicle I rented online was not there to be rented and I could either drive 10 miles to a different Uhaul or just be happy with a box truck. She is essentially the face of unhappiness and misery. However she seemingly took great pleasure in saying “Look, I don't even have to rent to you at all.†Keep in mind She represents Uhaul, she speaks for you, customers interpret what she says as coming from Uhaul.
We rented the uhaul a week ago for 24 hours. Then today we were randomly charged $26 and we have no clue why. I will be calling them tomorrow.
I've been sitting on hold for 40 minutes with this location. It's always empty so I'm not sure what is taking so long, but I was double charged and am frustrated from sitting on hold. Everything else was fine but this service warrants a 1 star review.
When I went to pickup my truck, the gal behind the counter was very unhelpful. She just gave me my keys and said the truck was outside, never offered to take me there. I went outside to find it but had to go back in and ask for help and she just pointed and that was it.
Great customer service
Great staff, easy drop off process-recommend them highly
phone wait time extremely long, customer service rep that answered was not friendly, check in employee at drop off was rude
Employees were not wearing masks!
Clean, wipe down and vacuum the interior of the vehicle.
I've never had a poorer display of service! Only Taylor, area manager was helpful. You didn't keep your reservations promise. I won't use you or recommend you ever again.
Knowledgeable and helpful in determining my needs. Thx
Quick in and out, perfect!
I go 10 miles out of my way to rent my trucks here and need one at least twice a month there's not enough space here to describe the excellent customer care at this location
Staff was competent, but they tried to charge me for not folding moving blankets. I have rented many uhauls over my life and had not experienced that. Seemed like maybe they were trying to get out of having to do that or trying to make some extra money. Made the experience not great.
It was all great and easy. Super quick in and out.
Very helpful!
We initially reserved the truck at the Biltmore location on 26th and Indian School for 11:30. We waited an hour and were told they didn't have a 26 foot truck that we would have to drive out of our way the opposite location to the Scottsdale location to get the truck. This was a huge inconvenience as it was farther and was more mileage for us to pay not to mention our movers were coming at 1:30 so we had to rush to make it on time.
Check the equipment before the rental.
You are never called me to confirm my reservation and my reservation was canceled so I had to book a new reservation the morning of making for a very disappointing experience
Always great!
The females who work the front desk and do the drop off check are the rudest people. They act like you are bothering them by coming in. This the second time i used this location, same front desk female, and rude as always. I dont know why uhaul keeps sending me surveys, you dont do anything to improve. Attitude reflects leadership. Your CEO must be a real special one.
Hard to improve on perfect.
Nice check in and check out...Covid has made the check in process a challenge so the CC machine didn't work properly but the attendant seemed to be used to it and handled it quickly
You staff did a great job. I will continue to rent from this UHaul team.
It was supposed to be $85 and all of a sudden I got hit with $185. I will never rent from you guys again
They quoted me 1 thing and when I dropped off the truck, it was something completely different. I checked with another location who told me the amount I was charged was not correct. Overcharged on mileage and rental.
Robert and the team are always easy to work with and take time to express their appreciation for my business. They don't just hand me a truck. They are customer appreciation experts. I've rented a lot of trucks in the past. This location is the model that should establish the metric by which everyone is evaluated. They are the best!
Employee was not wearing a mask and when I had a question he approached me well within the 6 feet that is recommended during the current pandemic. Twice.
Very very poor customer service. When my husband asked the woman at the desk who also took him to the truck to please wear a mask (we are in a vulnerable demographic) she said "sure, let me pull one out of my ass!" Then proceeded to continue her rude manner. Her name is Michaela Mendoza.
Please update your lists. The first place we went to turn in the trailer hadn't been a uhaul dealder in 8 years. This location never verbally informed me of the correct place to turn in the trailer. The next place scheduled to turn in wasn't a working phone number. The next two places we were told to turn in didn't want the trailer. Finally, I towed an empty trailer for 2-1/2 hours to a location in Arnold, MO.
I did not received the dolly or furniture pads I requested for my move. Went in to receive my keys and no one said anything. They should know what the customer ordered.
They are personable to me and have my preferred cargo van ready to drive off!
Tried to use touchless pick up and nothing in the system could be pulled up at that location. The truck I rented had no fuel and needed to be filled up prior to use. Overall, it felt like I was inconveniencing the staff. This was surprising because I have been to your location at 40th and Camelback several times for various reasons and they have always been professional and eager to help.
Quick and easy.
I had reserved a 20' truck and was notified the day prior to my reservation that the truck was not available. I then scrambled between 3 U-haul locations to find a truck. The best alternative was a 15' truck which required me to make 2 round trips instead of just 1 trip. I was told that I would not be charged for the extra miles but I WAS. Extremely disappointed with my experience.
Great job
Customer relations/service is not a priority at this location, rather a burden. I rented a trailer at another U-Haul location today with much better service.
Easy to work with. Will be back!
Always excellent service!! Thank you!
I'm a return customer and will come back! Good customer service. Thanks
Got Pimped $20 after hours charge. Less than 10 minutes late, and they were still checking trucks in. You cannot justify paying rent for the day, Then 2/3rds the cost for 10 minutes. Go Budget!
I rented the truck for the face value of $19.95. After filling up the tank and returning the Chuck perfectly clean I was still charged $178. They charged me for 48 hours and 2 days of rental even though I was only about 3 hours late returning the vehicle. There was an additional charge for mileage that was the most exceptionally expensive piece. It was over $150. If I had thought the total cost of the rental was going to cost me $200 I would have made other choices and not gone with U-Haul at all
These guys were awesome. Very professional and helpful
I have rented from this location for years and I have been well taken care of and happy with the experience.
Truck needs front end work. Head light loose. Didn't get for 24 hrs which I reserved. Checkin was a complete pain in the neck. My phone wouldn't allow location services, and had to use other phone, then had to take photos over and over as website keep resetting. It would have been faster checking in with a person, or just filling out a form and sticking it in the box. There was NO OTHER WAY to check in after hours.
The location attendant did a great job! Easy in and out.
Everything was just perfect! I am so very very pleased! I'll always use UHaul because of this experience! Thank you!!
Really easy to rent and return - I love just returning the van and key and leaving.
Robert went out of his way to help us with our two UBoxrs. He was professional and knowledgeable
Very friendly and helpful in the Scottsdale location
However, Ubox scheduling department was extremely unhelpful.
N/A
Very friendly and helpful from the entire staff , best moving and rental experience I’ve had, highly recommend this location
