The guy to receive and help me with my return was very rude and unhelpful/unprofessional. He hold for a long time that I have to leave very hot outside and he pushes me to take out empty bottle out the truck.WILLIAM R.
Customer Reviews for U-Haul of Old Town Scottsdale
Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Luther M.
El cliente no dejó un comentario.Philip M.
El cliente no dejó un comentario.Deborah W.
El cliente no dejó un comentario.MADISON C.
The truck was dirty inside, had trash in the cup holders, and reeked of cigarette smoke. We tried to point out damages to the employee and he got irritated with us and said to stop.Dan M.
easy processBrian M.
El cliente no dejó un comentario.hardy T.
Worst experience of my lifeTraci C.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.MICHAEL P.
Excellent check out servicefrank Q.
we use this facility all the time for truck rental and box purchases. The attendant was helpful but also told me UHaul does not credit or reimburse for ride shares.Paul E.
El cliente no dejó un comentario.CHRISTINE W.
The headlights are dim and misaligned. They work great when the sun is out though.John W.
Great employees, better service! Uhual saved me at least 700 dollars by not using movers. Thank you again!Richard B.
El cliente no dejó un comentario.Steven M.
Charged me for extra gas eventho I returned the vehicle with more than what I got it with, money hungry scammers, would never recommend. ThiefsEduardo F.
El cliente no dejó un comentario.Raoul Z.
Everybody was very professional and great to work with.William K.
Very prompt service and was on my way very quickly.Kevin L.
The place seemed professional. I saw the team cleaning the truck as I left making sure everything was good to go for the next person.Miguel A.
The in-store check-in process was quick & effective just as the check-out process was. Highly recommend THIS locationJanice L.
El cliente no dejó un comentario.Christine W.
El cliente no dejó un comentario.Jon Z.
I believe the preventitve maintenance for uhaul is being greatly overlook.JESSE F.
El cliente no dejó un comentario.Christopher F.
El cliente no dejó un comentario.Jonell M.
El cliente no dejó un comentario.Kalia F.
El cliente no dejó un comentario.Christopher F.
El cliente no dejó un comentario.Christopher F.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.Jessica C.
El cliente no dejó un comentario.Bryce A.
El cliente no dejó un comentario.Dorothy H.
Drop off was horrible the agent was rude and none engaging. Just poor customer service.WILAH J.
El cliente no dejó un comentario.Jonathan F.
Please take a better look at the vehicle. The engine was making loud noise and I thought I would not make it to the location. Very jerky and uncomfortable driveElla C.
Quick and easySylvia M.
El cliente no dejó un comentario.Philip G.
El cliente no dejó un comentario.THEODORE T.
The dolly we ordered was not in the van so we had to come back for it.Ciera P.
The switch from paper to digital, as an older person I would have appreciated the choiceStuart V.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Christopher O.
Uhaul is fraudulent and does not provide any kind of service.Trisha C.
The guys working there.. We're awesome and very helpful👍👍👍👍Mark S.
El cliente no dejó un comentario.Louis M.
El cliente no dejó un comentario.LaMonica H.
El cliente no dejó un comentario.Jon S.
El cliente no dejó un comentario.Dewane B.
Everyone there was fabulous and the place was spotless.mahlon Z.
El cliente no dejó un comentario.Katie R.
U-haul is a fantastic company. It make recanting very easy.BRYAN R.
El cliente no dejó un comentario.Leonardo G.
The gentleman that checked in my truck was extremely friendly and helpful. He's a valuable employ.David Z.
Shady... Told me I would receive a $25 credit for bringing the tank back to 1/4. I put extra gas in the trunk and was still charged - they never responded to emails regarding the charge. Had to dispute charge on my credit card and they lost a customer.Ryan B.
El cliente no dejó un comentario.sean H.
Terrible customer serviceAngelina N.
they were greatjohn E.
El cliente no dejó un comentario.Andria B.
Thank you for all you did for me.Ronnie T.
Very nice employeesMichael C.
El cliente no dejó un comentario.Eric G.
Greatly appreciate the group at this location, super helpful and friendly through the whole process!!Alex H.
El cliente no dejó un comentario.Eleonora Frances S.
The location was all right, but leaving the truck at night proved very problematic because of the terrible online interface bugs and powerless online customer service.Ryan N.
Equipment was clean but definitely needs better maintenance. Whenever I touched the brakes the truck wanted to pull to the side. Shocks or tires need maintenance, Whenever I hit a bump the truck wanted to pull me to the side and was hard to keep straight. People were great though!Christopher G.
El cliente no dejó un comentario.Basem S.
El cliente no dejó un comentario.Pat L.
Very efficient pickup process.Laurel T.
El cliente no dejó un comentario.Matthew K.
El cliente no dejó un comentario.nancy S.
I had scheduled for the truck to be picked up close to my son's apartment however, Uhaul changed that to the polar opposite side of Phx/Scottsdale metro area. It took me 40 min to get there vs 5 for the scheduled site. Because of that I could not get ride and had to do the paperwork and come back @ the end of the day all in all 2+ hours was added to my pick up experience .CHARLES S.
El cliente no dejó un comentario.Emilee S.
Extraordinario servicio al clientechris F.
The most efficient uhaul experience I've ever had!jessica A.
Absolutely amazing!!! From Makayla in the office to the gentleman who checked in our truck when we were done! No unauthorized charges either like the other location. I will always use this location, in the future! ¡Gracias!SHEILA B.
El cliente no dejó un comentario.Julia A.
El cliente no dejó un comentario.CHORD Z.
El cliente no dejó un comentario.CATHERINE M.
Nothing. This was way easier than I expected and if I need another long distance move, U-haul is gonna be my â€œgo toâ€.Tanner V.
Please Honor reservations, do not send people across town to pick up equipment reserved at another location. Could not contact via phone and website is very erratic. Pickup location changed morning of res with no noticecraig F.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Christine H.
Checking in and out was fast. Location was convenient. Price was good.Michael K.
El cliente no dejó un comentario.George S.
upon returning the uhaul back to the location, prior to the deadline of 7pm, the staff asked me to put the keys in the dropbox by the door , which I did. The next morning I had another charge on my card for roughly $50 . I called the location, a manager I'm assuming was out on the phone, and she rudely said "just because you roll in at 7 doesn't mean you are on time.." I was in before 7, it was your staff that told me to put the keys in the dropbox. To be charged for another day because your staff didn't want to process my return is wrong, I should not be penalized for their laziness brian reilly 623-666-3000Brian R.
Everything is always available when necessary ahead of time.John R.
El cliente no dejó un comentario.Pete W.
El cliente no dejó un comentario.Asmae B.
Drop off was great Daniel there great person and helpful!! Hats off to him!!Mariann R.
El cliente no dejó un comentario.Steven P.
El cliente no dejó un comentario.robert B.
Online check in or return did not work at all, which was very inconvenient. Whenever I would click the links provided in the emails, the website would say my session timed out.Connor M.
The employees are very helpful.stuart M.
El cliente no dejó un comentario.NICK S.
Robert went out of his way to help us with our two UBoxrs. He was professional and knowledgeableJODY C. | Overall Experience
Very friendly and helpful in the Scottsdale locationMichael M. | Overall Experience
However, Ubox scheduling department was extremely unhelpful.Seth S. | Overall Experience
N/CKaitlin G. | Overall Experience
Very friendly and helpful from the entire staff , best moving and rental experience I’ve had, highly recommend this locationBen S. | Overall Experience
Servicios adicionales en esta ubicación
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