As soon as I pulled in one of the guys was saying, oh this is the guy who didn't want to drop off the truck at the Fountain Hills location. Very bad attitude, I returned the truck a day ahead of schedule and with more gas in it. The truck had a problem with its driver side mirror that wouldn't hold its position,I made sure he knew it.. The sad thing about this, he was the last person I delt with and that ass is my very last impression of your company ...DAVID H.
Customer Reviews for U-Haul of Old Town Scottsdale
Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.CARL P.
Nothing at this time.CALVIN C.
El cliente no dejó un comentario.LAURA S.
Staff was very professional&very kind. Many thanksJUDITH W.
The staff was rude, combative, and dismissive. As I waited for my issue to be resolved the staff member literally said â€œI don't know why you're still waiting around here anymore dude, just goâ€ Then they charged me the wrong price just to get back at me.ALEXANDER J.
El cliente no dejó un comentario.DOUGLAS DON S.
El cliente no dejó un comentario.Sara G.
El cliente no dejó un comentario.ROBERT E.
El cliente no dejó un comentario.Jake P.
El cliente no dejó un comentario.EDUARDO R.
This was a truly hassle-free experience. Everyone was friendly, the truck was ready and easy to return, even after needing it for an extra day. Moving can be so stressful, but our truck rental made everything easier. ¡Gracias!DENNIS R.
The staff was excellent! Very helpful, efficient and extremely nice to speak to. I look forward to doing business with them in the future. Keep up the great job!STUART M.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.KAREN ELIZABETH A.
The employees moved on to other work before answering my questions about taking pictures of prior damage to the trailer I was rentingRALPH P.
I use them weekly. A good crew.James C.
The lady at the front desk is very rude she has no customer service skills at all likes to roll her eyes at people and answers them very short. I also was charge for using a dolly that I never used. The overall location is good. But your customer service rep definitely needs an attitude checkTIFFANIE N.
The invoice was incorrect. We were overcharged by more than $35.00. K I had to stop in and get it corrected.GREGORY P.
El cliente no dejó un comentario.Zachary M.
El cliente no dejó un comentario.SHAUN S.
U-Haul Old Town team was fantastic and very helpful with all my needs! Will be using their services in the future.MARK C.
El cliente no dejó un comentario.JOE J.
Everything was great!Sharon M.
I wasn't told there was a $20 after hour fee I would like to been informed on that. I was told I could have the truck 24 hoursBETTY W.
Quick service !TIBOR S.
El cliente no dejó un comentario.SCOTT J.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Yolonda J.
Great experience! I was in and out within minutes. Friendly and helpful staff. Would definitely rent from them again.ANTHONY F.
Way too expensive/mile for what I got A buck a mile should include gas.EUGENE S.
A pleasure to work with the local team, like close workWillaim T.
nothing, great experienceClark W.
Everything was excellent and the employees where outstandingTERRY S.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.Estevan M.
One of the furniture dollies was placed with wheels down. First turn and stop it crashed into to walls.CINDY C.
I will never rent from Uhaul again. The insurance coverage is a scam and this company is terrible.Tanya G.
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.shari D.
El cliente no dejó un comentario.WESLEY E.
El cliente no dejó un comentario.CLAYTON P.
El cliente no dejó un comentario.ANTHONY S.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.GREGORY C.
KEEPUP THE GOOD WORK!JAMES U.
El cliente no dejó un comentario.Corey S.
Be more Help full I'm registered with uhaulEmilio G.
El cliente no dejó un comentario.Mary T.
Great guys working on my visit.CRAIG A.
They charged an extra $20 because I dropped the truck off after hours. I have rented from Uhaul a lot and this is the first time anyone did such an underhanded thing - especially because I told them I was returning it after hours. Just disgusted!!Cheryl D.
Forgot the dolly but everything else was greatdestiny H.
The best customer service in townDANIEL R.
Great experience. Staff friendly and helpful. Equipment spotless. Easy check in and out. Can't think of anything that needs improvementMark W.
El cliente no dejó un comentario.TUAN T.
I've rented here a number of times. When I'm in town it's my go to place. We do Demi's and need trailers a few times per weekJOHN H.
Great experience, especially Robert, super helpful, knows what he's doing and friendly! ¡Gracias!LAURA L.
El cliente no dejó un comentario.KAREN ELIZABETH A.
El cliente no dejó un comentario.JOFFRE L.
El cliente no dejó un comentario.Joseph S.
all goodROGER R.
There is no customer service, the way I was spoken to was absolutely out of line and I was told all of the blankets had to be folded in the U-Haul box when it was returned or I would have to pay $25. I've used this box on three trips and have not once had been told to fold the blankets or I'll be fined.EMMA O.
El cliente no dejó un comentario.ROGER R.
El cliente no dejó un comentario.Holly D.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.BRUCE M.
El cliente no dejó un comentario.MARK E.
best location I have ever rented from, will definitely come back. thanks so much.MICHAEL B.
El cliente no dejó un comentario.Brad C.
El cliente no dejó un comentario.Reese H.
El cliente no dejó un comentario.Alexis M.
Interior the truck didn't have very good Abilities for tire offs.JAMES S.
Everything was great. Especially the staff! Although the person who had the truck before me was a smoker :(SANDRA S.
Extra unexpected charges when returning uhaul.TYLER H.
The unit was filthy on the inside, brought my own chlorox wipes and had to wipe down everthingh. There was dust and dirt everywhere. Windshield had bugs all over it. Staff seemed overwhelmed and apathetic no interest in helping customers. They specifically told me to turn the unit in with the same amount of fuel. They did not mention a fuel credit and didn't see it on the receipt.Cathleen V.
This location did a great job. Parking my vehicle was a challenge which could be improved. The booking process was not as great. I couldn't book online and had to call which took quite some time and want the best experience. The person on the phone also asked the same questions multiple times and didn't seem to be paying attention.NEIL S.
El cliente no dejó un comentario.Barry A.
Not a thing. I will add extra miles just to pick up my rentals from this location. They are fast, efficient, helpful, and professional.Shane H.
The whole experience was so easy, and DC Movers we're phenomenal. David and Omar met us all the way in Peoria and came back to Scottsdale, and were so quick and efficient! Will definitely use them again!Madeleine R.
El cliente no dejó un comentario.LESLIE W.
All was wellNATHAN H.
Easy to work with. Nice people on the pick up and drop off locations. GraciasCLAY J.
Great service all the way through the processJASON N.
El cliente no dejó un comentario.ALEXANDER H.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.THOMAS W.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.PATRICIA S.
The truck was given to me with less than 1/2 tank of gas. It's hard to estimate how much gas to fill up when returning. Seems like a corner-cutting move to put more expense on the customer.RYAN F.
El cliente no dejó un comentario.Lorin G.
I made sure it was returned on a full tank, even though I was supposed to return it at 3/4, and the receipt said 3/4 after I returned it. So, maybe put that it was full next time?Chandy L.
El cliente no dejó un comentario.WENDY F.
Nothing you guys took care of me and i was very satisfied with the service and the guy who helped me made sure every thing worked before we left thanks for the good serviceTHOMAS A.
I was overcharged. I called and spent 45 min on the phone with 3 different representatives and no one fixed the problem. I'm pissed!Darren P.
The morning staff were horrible. The man and woman were outside smoking and seemed irritated that we showed up for our already checked in appointment - told us to park and went inside. We waited and finally went in- with a lot of attitude the woman said I told you to come in. Rude throughout and didn't instruct us how to use the trailer - just walked away after they hooked it up to our car. She is the exception in my experience but seemed to be training the man - and that's not someone I would want to model my new staff after. To top everything off neither wore a mask the entire time.Celeste M.
Great serviceDANIEL F.
Robert went out of his way to help us with our two UBoxrs. He was professional and knowledgeableJODY C. | Overall Experience
Very friendly and helpful in the Scottsdale locationMichael M. | Overall Experience
However, Ubox scheduling department was extremely unhelpful.Seth S. | Overall Experience
N/CKaitlin G. | Overall Experience
Very friendly and helpful from the entire staff , best moving and rental experience I’ve had, highly recommend this locationBen S. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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Propane service delivered straight to your door!