Rontrell Williams was great. He was polite. However, two other employees (Sebastian Rodriguez and another) there were very rude and confrontational with us when we were trying to understand the charges for the milage. I had to tell the Hispanic young man that they did not need to be rude or talk to us as if we were fools because I was not speaking to them disrespectful at all! The employee with blonde long hair would just look at us without deescalating the situation! Poor customer service!! No patients at all! Feel free to call me to give more details!CHRISTIAN S.
Customer Reviews for U-Haul of Northshore
Houston, TX 77015
(Right across from the Home Depot)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.J Lea S.
They assigned me a 20â€ truck that the mileage was not right and neither the fuelDOUGLAS N.
Adrian is an a$$hole, with his attitude I wonder if that location is the worst location for rentals!Pedro M.
The overall rental system for uhaul is atrocious. My reservation was changed three times a d the equipment was not available at one of the locations. What's the point of a reservation if the equipment is not there. I prepaid online and then had to pay again at the third location. They said i received a refund but i have not yet seen it. Overall the experience was horrible and i would not recommend uhaul to anyone.Jimmie P.
El cliente no dejó un comentario.Donald S.
Maybe have more people work when it gets busyLilly T.
This location and have accused us of stealing a haul rental and have no explanation. The claim to be missing the rental I returned. No one can help us with finding answers!!!!!!!Laura M.
El cliente no dejó un comentario.CRISTOBAL R.
Great Staff and Management. Very helpfulBRENT J.
The movers were great and got things done in a timely manner.Marvin R.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.AMINI L.
Stop the after hours $20 if you exceed allotted time. The vehicle is sitting and is not in use after hours. This is gouging.DUANE ABDUL C.
El cliente no dejó un comentario.TERRY W.
El cliente no dejó un comentario.Tolonique J.
El cliente no dejó un comentario.LILIANA G.
Always use this locationJENNIFER H.
The truck I rented didn't have a dolly, even though I requested and was charged for it.MARK G.
The process was very quick and pleasant from pick up to drop off.DOLLY K.
Love the mobile app!!DAVID G.
El cliente no dejó un comentario.JUAN M.
El cliente no dejó un comentario.LARRY HENRY P.
Great staff, very friendly and helpfulCRYSTAL W.
El cliente no dejó un comentario.TANDRA J.
Total opposite from the pickup location. Funny how a helpful employee can change the outlook on a company. These guys were great. Kind, knowledgeable, and attentive. Had us in and out even after we had changed the drop off location to them. They found us in thr system and were courteous and quick.Wade R.
El cliente no dejó un comentario.KEILY R.
Loved the phone app procedure! Staff was very nice as well, you really should get them an air conditioner though. It's Houston. It's summer.David G.
El cliente no dejó un comentario.DAVID S.
Make sure you have a truck that the person can pick up.GRACIELA F.
El cliente no dejó un comentario.ROBERT P.
Didn't have dolly I had on reserve and there wasn't any in any of the u haulsLINDA C.
El cliente no dejó un comentario.Frances F.
El cliente no dejó un comentario.GLENDA S.
Reserved truck online. Pickup was smooth. Drop off was smooth as well. Now, I need someone to unpack all of our boxes, ThanksSCOTT T.
El cliente no dejó un comentario.Anna G.
El cliente no dejó un comentario.Donald M.
When you call the local office; hold time is so extensive and no one picks up; had to drive up to location in person to get service help; need to improve on handling phone calls to business.brian M.
I was sent there by one of your locations in Baytown TX.. That location was the only one near that had a 5x8 enclosed trailer. I asked if I may return it to a Baytown location? His reply was "Yeah, we will charge you $250.00". I was in the process of moving my Father-in-law into our house, he is diagnosed with Alzheimer's. We needed to move his things to our house south of Livingston, Texas! This was a major inconvenience, but I did it to say my Father-in-law the $250.00. I am very disappointed in the lack of understanding on your company's part. Sincerely, Mike MorettiMICHAEL M.
El cliente no dejó un comentario.ERICK S.
El cliente no dejó un comentario.Jeanie B.
Let people who have only debit cards rent vansTerry W.
Thanks for making it an easy process!.Angela M.
I have been a customer for over 10 years are more and from my last experience i will never use uhual rental again. The customer service at the I-10 location was the worsted i have ever experience where it put my bank account in over draft because i could not reach anyone at that location to discuss updates on my rental. Poor quality customer service is what i received and if cost me dearly out of my pocket. How sadBobbie A.
The manager gave great customer service and took his time in explaining the whole procedure to us. GraciasMARIA L.
This store is and always a wonderful experience.DAVID R.
The guys do a good job and have great service.NANCY F.
El cliente no dejó un comentario.Juan G.
El cliente no dejó un comentario.MARLENE B.
Good customer service overall, thank youSERGIO F.
El cliente no dejó un comentario.riccardo T.
LOT OF HIDDEN FEES WERE APPLIED, CAUSING THE RENTAL MORE THAN WHAT IT SHOULD HAVEJOSE R.
El cliente no dejó un comentario.Natasha O.
Complementary Donuts & coffee. LolPAMELA M.
El cliente no dejó un comentario.SHADIA L.
El cliente no dejó un comentario.TOMICA CANTRELL K.
El cliente no dejó un comentario.kenneth L.
It was great. Easy pivk up and drop off.Heraclio B.
El cliente no dejó un comentario.Priscilla S.
El cliente no dejó un comentario.Desiree L.
Hold time is too long & the location we used never answered the phone.we never got a receipt after turning in the truck.Theresa W.
El cliente no dejó un comentario.ROGER R.
Uhaul let me reserve to boxes but only had one available at the location. They didn't tell me the location was an hour away. U haul was awful and would not help me find another box just told me to keep calling new locations. The movers Carter Moving was outstanding and really help me out to get at least one box to move so.ething into. I WILL NOT USE U-HAUL AGAIN. I WILL USE CARTER MOVING IF I WVER NEED MOVERS AGAIN .Keith B.
El cliente no dejó un comentario.BRENDA JOYCE F.
Office space was small and allowed for only one service clerk at a time. That meant that the customer line could be rather long and slow at times. Need enough space to add another desk and clerk for busy times.WILLIAM P.
Plates were expired and got a ticket try to keep everything updatedJesus F.
Have more than one person working. The person works NRG did a great job but there needs to be two people working so that the wait times are not longAMINI L.
I'm not sure but everything went well from pickup to return. The guys were courteous and professional.Terry S.
Front desk gentleman had no customer service skills, wearing huge earrings, wearing sunglasses in the store as he was speaking to me, wearing a hoodie sweater over his head, tattoos, just looked very unprofessional.ROSA S.
As my history shows I always go back to same store. Excellent employees and management. Have also referred people my next door neighbor buys his propane from there now. Out of the way but the customer service is well worth it.Victor E.
El cliente no dejó un comentario.David J.
El cliente no dejó un comentario.Juan T.
El cliente no dejó un comentario.Eric H.
I can't think of anything that would improve upon the perfect service I receied.DAVID P.
El cliente no dejó un comentario.MALCOLM W.
El cliente no dejó un comentario.Kevin B.
Great experience.JUAN D.
El cliente no dejó un comentario.ALFRED M.
Clean the vans on the outside and make sure nothing inside is brokenTERRY W.
El cliente no dejó un comentario.RENEE R.
El cliente no dejó un comentario.JENISHIA P.
Remove hidden chargesEleazar A.
Friendly, courteous, helpful staff.DELLA MOREHAM B.
The Truck Have Cigarette Ashes in the ash tray I noticed that 40 mins later because I'm asthmatic and have allergies, nothing wrong with that, just for the next costumer be sure to take a look of that, and in the grandma's attic one box get wet and damage some clothes.Robinson M.
I rented a 10' box truck and when I picked it up the check engine light was on; after about 10 miles the truck began shaking and wouldn't accelerate. It wouldn't go passed 35 then 30 then 25... waited over 90 mins for roadside assistance and they never showed. Had a mechanic come out passed midnight and had to be charged to fix the truck to get it to the drop off location. I wasn't able to unload my items where it needed to be and instead had the mechanic load it into his truck while I dropped off the rental. Very frustrating. Hope to receive some sort of compensation for this frustrating and ridiculous matter. Very disappointed with uhaul.Stephane C.
I did not rent a uhaul, yet my email was attached to this rental. I called customer service and ask them to remove my email, they said they would yet did not. My privacy has been violated.NATOYA K.
Excellent customer service. Fast and courteous customer oriented employees, wish they worked for me.Victor E.
El cliente no dejó un comentario.Chastity W.
El cliente no dejó un comentario.Aubrey E.
Wash the van, the inside door locks worked most of the time and front passenger door popped when opening itTERRY W.
Small sanitizer bottle in the truckMANUEL JR V.
The wait what very long. One person working. For a long line of people.JAMES S.
Customer service was horrible, agents were very rude, dirty place, vehicle was Shaking.VINCENT C.
One of your employees was rude and yelling at meMirella P.
Always been the best place to rent moving equipment.Victor E.
El cliente no dejó un comentario.Lee S.
GREAT service from StaffJASON F.
Everything was good.Stanley D.
El cliente no dejó un comentario.Charles L.
The service was not appropriate or attentive. When I got to the store the rep was on the phone and after hanging up, I had to approach them as they would not even reach out. They were not wearing a mask, and they were mumbling when talking and with an attitude.Ana D.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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