Customer Reviews for U-Haul of Northampton

4,976 comentarios

227 N King St   Northampton, MA 01060
(I-91 Exit 21)

(413) 586-2423

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 586-2423

227 N King St
Northampton, MA 01060
(I-91 Exit 21)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

marin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
3.0

General customer service is lacking. The attitude of the employees isn't welcoming. Very short with customers, borderline rude. No respect for the customers time.

Ross G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thad D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carly M. 
Clasificación:
1.0

i drove the van 27.5 miles and returned it after putting 5gals.. of gas into it. which put it up over the 5/8 tank i got it with. then i got my receipt and was charged an additional $35.75 or 6 more gals. of gas. if that thing used 11 gallons of gas in 27.5 miles i would assume there is something wrong with your van. i use uhaul a few times and would hope that i can rely on you in the future, but now i have to go out of my way to make sure i'm not getting ripped off.

joel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica D. 
Clasificación:
3.0

We returned the equipment on a busy day and there was a backup in trucks. There was a long line in the lane labeled "returns." When I parked behind the other returns in the return line, a U-Haul employee asked me to move to the other lane labeled "trucks". After I parked the equipment in the other lane, the worker yelled at me to stop at the stop sign next time. Although I saw the stop sign, I noticed that all the other U-Haul trucks had stopped where I stopped, so I did not move forward. When I tried to explain myself, the worker responded aggressively and condescendingly. Additionally, because of where I parked the equipment (per the worker's request), my partner (he followed in a separate car) and I could not exit the U-Haul center in the appropriate location (there was no way to drive through). We had to exit through the entrance. After I returned the rental, I left feeling upset and disrespected. I understand that it was a busy day, but I did not need to be spoken to aggressively for returning my equipment. It made me not want to come back to this location to rent a U-Haul again.

ELENI K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shelley F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina D. 
Clasificación:
5.0

The staff was courteous and professional, and the man on duty in the afternoon even helped me find my checkbook.

Philip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Beth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

People were very nice and proceeded to catch us befor we left because we forgot something in the truck.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Freda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

Keep up the great work!

MARK D. 
Clasificación:
4.0

This is the third time I have rented a trailer and each time I have had to drive 30 minutes to get it even thou there are 4 u haul dealers in Greenfield where I live!

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

The two gentlemen were polite and professional when I returned the truck.

chris A. 
Clasificación:
3.0

very busy when I picked up & dropped off my rental, which I get and sympathize with. When picking up I was told a hold would be put on my card for the anticipated charges, the ultimate charge was twice that amount. When I attempted to reach my local branch to understand the charges I spent an hour plus on hold and being rerouted to a call center. I'll avoid renting uhaul as much as I can.

Andrea P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim P. 
Clasificación:
4.0

Left rear turn signal did not work which made making left turns a bit nerve racking.

Derk W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tianda F. 
Clasificación:
4.0

I think to have better communication with customers customers because when you book something and they send you to another location it's a waste of gas and time to go out of the way but fortunately The staff that helped me that morning was understanding of my issues

Melissa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

Keep doing a great job I've used u guys now 2or 3 times Great people

Jessie R. 
Clasificación:
5.0

Always professional and helpful

David A. 
Clasificación:
1.0

Unfortunately, our most recent experience did not begin very well (unlike most of our other experiences). We booked a vehicle to pick up on Sunday at 7am. We did not arrive until 8am and discovered that the reservation becomes inaccessible if you are more than 15 minutes late. In the original reservation process, done on a PC, we were informed "you will need a digital device such as a phone to retrieve your vehicle when you arrive." When we got there, we had no clue to how to retrieve the vehicle with our phone - there were no instructions posted anywhere. After calling U-Haul, we got a message saying to call back during "business hours". At this point we started to panic. Right then, a U-Haul employee showed up at the location. My wife approached him and asked for help (this was approximately 8:25am). He continued walking past my wife and said over his shoulder, "I dont open until 9!" And with that, he walked into the ofiice, closed and locked the door behind him. We called a number we finally found on the rental agreement and the gentleman on the phone was VERY professional and VERY helpful. He explained that he could "reset" the reservation, but that we couldn't access the vehicle or the lockbox with the key for a other 30 minutes (at 9am)! Unfortunately, I lost my temper and used some colorful language but the rep on the phone remained calm, professional and helpful. The rep explained that we should have downloaded the U-Haul app to our phone in order to facilitate the pickup. NOWHERE was this mentioned previously. It would have been good if that was in the rental contract - or better yet - posted on a sign at the pickup location! After downloading the app, and re-entering all the information we'd entered previously on the website (such as photos of my driver's license), we were FINALLY able to access the lockbox, getbthe key and be on our way. For future customers, please provide clearer instructions for off-hour pickups during the reservation process such as the need to download the app ahead of time. Additionally, posting a sign at the pickup location with the app information would also be helpful.

Daniel W. 
Clasificación:
4.0

Aside from maybe a bigger lot,, not really much. The staff is always friendly and courteous. They always have equipment available.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

SIMPLY FANTASTIC! STAFF TOO!

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randi G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

Great and very easy transferable experience!

edward R. 
Clasificación:
5.0

The staff was super helpful

Von C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weston D. 
Clasificación:
3.0

Yes. Make sure garbage is removed. Not happy to have had used utensils, a cup, a filthy mask as well. We were told we'd get a discount due to the condition the truck was in and that did not happen. Not impressed

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne G. 
Clasificación:
5.0

Vehicle was outdated with manual outside mirrors that were difficult to adjust.

LINDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor M. 
Clasificación:
5.0

this was an excellent, seamless rental of a U-Haul truck.

Enid S. 
Clasificación:
1.0

Charge me the price you said you were going to.Have someone actually follow up on my complaint and actually listen to the call that I requested be listened to and then get back to me. Manager sent rude incoherent emails that didn't address actual problem. Will be taking my business to the Enterprise right across the street.

JANETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Everything was excellent the drop off was fast and easy and pleasant as well as when I picked up the truck in Northampton mass. Everything was all prepared for me and will use again in the future.

gary D. 
Clasificación:
5.0

Keep up the great work

Stephen P. 
Clasificación:
4.0

I prefer dealing with a human. The online process is confusing and the contract is impossibly long to digest. Great in-person service. Online could be much more user friendly.

Bill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lou P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly I. 
Clasificación:
3.0

I had a fender bender with the vehicle that I rented, and there are two issues that I want to address , the person working at uhaul said “ of course you did “ to my info that I'd had an accident and I'm over 6 feet tall and even so I could not see the turn signals on my rental the “ aerodynamic “ fenders are not visible from the inside of the vehicle, there should be something that is attached to the outside of the fenders that sticks up high enough for the driver to be able to see the edges/corner of the vehicle

Dana C. 
Clasificación:
5.0

Great customer service, easy pick up and drop off. Will definitely utilize again during my next move

Myron C. 
Clasificación:
5.0

The Uhaul employee that I dropped the truck off to this morning was very rude. Also, I had estimated 50 miles round trip, but only used 30 of the 50 miles. The same employee simply said that I would get an email with the adjustment. Four hours later I have not received the email and as of this writing my debit card has not been refunded the appr $20 or so for the 20 unused miles out of the estimated 50 miles. My name is Howard Friel. Email is howardfriel@gmail.com

Howard F. 
Clasificación:
5.0

I was very pleased with the equipment and the staff. I don't know what they are getting paid but in my opinion they have a very demanding job and deserve to be paid enough to feel good about what they are subjected to in the course of a day. Without good staff your business will quickly fail. Thank you for asking.

Duncan C. 
Clasificación:
3.0

Upon dropping off the vehicle the employee was unfriendly and rude. Yes it was minutes from closing but it was when I had scheduled the return.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvatore A. 
Clasificación:
5.0

The salesgirl was very nice and patient with us as we changed our plan and extended our time several times. She was always smiling and cheerful and very helpful.

Debbie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yassir L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pablo B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

The workers were very helpful walking me through the process!

william M. 
Clasificación:
1.0

The location falsified my starting mileage and the manager appeared to stop answering my phone calls when I attempted to get it corrected. Fortunately, I had taken a time stamped photo of the mileage proving I have not traveled the extra 30 miles from the time I went from the office to the parked vehicle. I was appreciative that the corporate help line resolved my issue but I will never trust this location again.

Mark W. 
Clasificación:
5.0

My return was great, very fast, and the service person was very professional. It was a good experience.

Philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy F. 
Clasificación:
5.0

The woman at the desk was very helpful and knowledgeable. The whole experience was delightfully painless

Tyler B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
2.0

The costumer service is terrible.

Leninn T. 
Clasificación:
4.0

I was charged a bogus $25 cleaning fee for an allegedly wet furniture blanket. I am in the middle of a move into my new house and will need to rent moving trucks twice in the next week or two. It won't be from U-haul

Niels C. 
Clasificación:
3.0

The van had virtually no gas and the employees were more interested in discussing a hitch problem than checking me out.

GLENN C. 
Clasificación:
5.0

The lady I dealt with was absolutely phenomenal and had the equipment I needed when I needed it it was a wonderful experience five stars all the way around she was absolutely great

PETER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Easy fast and nice people!!

Enid S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara I. 
Clasificación:
3.0

Stop price gouging cost charged per mile.

william F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan G. 
Clasificación:
5.0

Nothing. Friendly staff, quick service, great location.

Christian C. 
Clasificación:
5.0

When you return the vehicle, there's a big sign that says to stay in the vehicle until a representative checks you in, but no one came out after several minutes. So I went into the office area to say that no one came out to check me in, and the person at the counter said, "Oh, we don't do that. You need to come in." So why is there a big sign saying to wait in the vehicle until a representative checks you in? They should change that sign to say check in at the office. Otherwise, this was a smooth rental experience.

Joyce T. 
Clasificación:
5.0

I went to the manager in Northmapton. He told me the switch would cost me almost double of what the entire rental fee had been to that point. I told him that UHAUL were the ones who told me I could only drop off in Holyoke. He said his hands were tied, even though he - the manager of the Northampton location could use the 15' truck. Then he suggested, why not try to call customer service and see if they can change it. I did that standing right next to him, and this time, pleasantly, the customer service rep was able to waive all the switch location charges…..and, in the end, I left aa VERY SATISFIED CUSTOMER……..but, had that manager not suggested that, and really try to help me, I would have ended up - after a quite successful move, a very Unsatisfied Customer!!

nancy G. 
Clasificación:
4.0

The air freshener in the truck's cabin smelled like bad cologne. I'd suggest swapping it out for a more nature-y scent or having no air freshener at all. Otherwise great service!

Joanna N. 
Clasificación:
5.0

It would be terrific if there was a sign for new renters, with info like that you need your own lock to secure the truck, and that there might be restrictions for which roads you can drive on.

jaime W. 
Clasificación:
3.0

Customer service and usability of the website. It was difficult to use on mobile and difficult to get service at the location

Crystal A. 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine S. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M. 
Clasificación:
3.0

Long wait. Problems with app.

Saul K. 
No se han enviado comentarios para esta ubicación.

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