Customer Reviews for U-Haul of North Saint Petersburg

4,109 comentarios

9390 9th N & Gandy   Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

(727) 576-6666

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(727) 576-6666

9390 9th N & Gandy
Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Will certainly rent there again.

Robert L. 
Rating:
5.0

Very nice staff

Iuliia K. 
Rating:
5.0

Returning the truck was easy and fast. Professional and courtesy staff. I would definitely recommend this UHAUL location.

Kathleen P. 
Rating:
5.0

The low tire pressure light was on which bothered me...the staff member said it was just the sensor and that it would be fixed, but it still concerned me. The van's passenger side door was able to open, barely, due to previous damage.

Rick M. 
Rating:
1.0

Don't remember the white mans name who was there yesterday at 9am there was also a light skin lady there. She was okay but the man was rude asf! Definitely ruined my experience with you guys especially for it being my first time.

JANISSA D. 
Rating:
5.0

Everything was so well organized and very efficient.

GARY A. 
Rating:
5.0

I have received excellent service from this location.

Beverly K. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
4.0

Nothing

William S. 
Rating:
5.0

Customer did not leave a comment.

PETER G. 
Rating:
5.0

Customer did not leave a comment.

SARA K. 
Rating:
4.0

Customer did not leave a comment.

CONNIE E. 
Rating:
5.0

Customer did not leave a comment.

jerrod K. 
Rating:
5.0

Customer did not leave a comment.

TROY G. 
Rating:
5.0

Everything went flawlessly, from picking up my equipment in one state to dropping off my equipment 1350 miles away in another state. Pick-up time was quick and easy and drop off time was equally as fast.

Lance R. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Very quick and pleasant experience

GARY G. 
Rating:
5.0

The young woman that accepted the truck was awesome. She was very customer friendly. She is a keeper.

GARY G. 
Rating:
5.0

Excellent service and equipment. Customer care.is superb. Thank you UHaul at 9th and Gandy.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Rob B. 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
5.0

Customer did not leave a comment.

sue C. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

The left rear tail light, brake and turn signal, were not working.

Isaac B. 
Rating:
1.0

I have another charge for 35.00 showing up and now need to call. They also charged me 20.00 for gas when I went 7.5 miles

Jason A. 
Rating:
4.0

Customer did not leave a comment.

Jamareo C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
4.0

Don't give out trucks when you can't even use the key to unlock the doors!

Tia H. 
Rating:
5.0

They made it very easy for me as I didn't even have to get out of the car to drop it off. U-Haul is making the process streamlined and efficient. thank you.

LINN R. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Staff was very friendly which seems unheard of these days (since covid). They were helpful and cheerful and made everything quick and easy.

Kat C. 
Rating:
5.0

Everyone is all smiles and very helpful at this location. It is a fun place to work with.

Sidney M. 
Rating:
3.0

The only negative thing is regarding the location. It's a little tricky trying to do a U-turn to return large vehicles. But overall the service was excellent! Your team was very helpful. Thank you

TODD S. 
Rating:
5.0

Great service, as always.

William N. 
Rating:
1.0

Scam Alert! Don't give them your credit card number! I rented a 20ft truck on July 20, 2021 to drop off at Uhaul at the 9390 9th St. North (Gandy) in St. Petersburg location per the contract. I dropped the truck off the same day, July 20, 2021, at 8:30pm at the North St. Petersburg location (9th St. North & Gandy). Below are pictures of the drop-off site and the truck. Note the time/day stamp 7/20 at 8:32 PM. The agreed fee was $171.29, as I followed up with the manager, Richard Flounary, Jr., on July 21 to confirm there were no outstanding fees. Richard Flounary, Jr., confirmed there were no additional fees. A month later, I receive a call from someone threatening to turn me in for still having the uhaul truck?!? Subsequently, Uhaul has tried to charge my account $2,245.29 on 9/9; $1,932.88 on 9/21; $1,932.88 on 9/22; and $1,449.66 on 9/22 (2x on same day). Yesterday, Ebony claimed the truck was abandoned by me at some unknown location? Today, the manager said that I had the truck towed to some remote location? What the heck is going on over there?!? Despite my demanding that they review their "video", which will provide even fools proof that Uhaul lost their own truck. Or in the alternative, Uhaul is trying to scam me for an additional $2,245.29 because they think I have it. I've given Uhaul the chance to make it right, but they will not even review their own video that will demonstrate they lost/towed their own truck. Why would Uhaul not review their video...? This doesn't smell right. I'm filing a consumer protection complaint first with the State of Florida, Department of Regulation. Renters Beware! Take pictures - or you will regret it!

Loretta S. 
Rating:
5.0

Very pleasant team and went out of their way to assist to extend our agreement, when we were unable to return the truck under the original agreement. Used them two weekends in a row and will go back for rental if we need another rental.

Jackie P. 
Rating:
5.0

Customer did not leave a comment.

Parker R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY O. 
Rating:
5.0

Customer did not leave a comment.

Nona A. 
Rating:
5.0

Customer did not leave a comment.

Harvey G. 
Rating:
5.0

Efficient and courteous service

Lou Ann R. 
Rating:
5.0

They were super friendly and professional! Great people to deal with. What a clean lot and they seem to have everything you would ever need.

Sidney M. 
Rating:
5.0

Customer did not leave a comment.

Troy G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Rachel L. 
Rating:
5.0

Everything was perfect, and the customer service was amazing, however, the truck was really dirty.

Shannon B. 
Rating:
1.0

The man who assisted us was really rude, my friend asked him questions he just ignored. I think his name is Don or Ron. He said the the collision damage waiver was required on rental vehicles, I tried to show him uhaul website that says that it's optional he refused to look at my phone, doesn't even want to talk to me. Tell me to call back tomorrow to talk to manager, I didn't need to talk to a manager just need him to listen and actuallycommunicate. I rented from this location many times. Always have great if not amazing experience.

Suthida B. 
Rating:
5.0

Customer did not leave a comment.

Gregory O. 
Rating:
5.0

Staff was great. Cargo van was great. Had for less than 4 hrs, did the job I needed. Thank you!

Irene Z. 
Rating:
5.0

Customer did not leave a comment.

Donald O. 
Rating:
5.0

All actions were very quick & easy. Friendly and professional service. Highly recommend this location.

John K. 
Rating:
4.0

The truck was borderline a wreck. Maintain them.

Ryan M. 
Rating:
1.0

Went to 3 separate places for a truck. The 2nd place we went to was not even open.

Christina L. 
Rating:
5.0

Very helpful and courteous. Made my move much less stressful. Thank you

David M. 
Rating:
2.0

Phone reservations sucked. And when they finally answered took forever and none of the apps or website worked at return . Also 3 or 4 text while I'm trying to load and drive truck also sites didn't work properly. So dropped truck of hopefully no problems

bob R. 
Rating:
5.0

Always quick and easy to drop off and pick up

JAMES DALE L. 
Rating:
3.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Good service

Manuel C. 
Rating:
5.0

Customer did not leave a comment.

MARIO M. 
Rating:
5.0

Customer did not leave a comment.

Candice F. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

All good . Don was very helpful and the other employees were busy with customers and very satisfied with customer service

georgine K. 
Rating:
5.0

Staff outstanding

robert B. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Nothing nothing at all great service

john H. 
Rating:
5.0

Everything went very smooth!

mark Z. 
Rating:
4.0

All was good…pick-up and drop-off

damien K. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Came in just before closing and the guys got the car unhooked in record time. Great service!

MARK B. 
Rating:
3.0

Customer did not leave a comment.

MITZI P. 
Rating:
1.0

My experience at the North St. Petersburg Florids UHAUL was absolutely terrible. This facility almost never has adequate customer parking. The parking lot is always jam packed with rental vehicles and trailers, and customers are always hard pressed to find parking. The credit card reader and IT infrastructure supporting the point of sale credit card machine was not working causing me and other customers behind me to experience unacceptable wait times. The utility van I was given had low tire pressure resulting in a low tire pressure warning appearing on the dashboard and the tires were almost bald. The front shock absorbers on the vehicle were worn where every time the vehicle hit a bump the front end would bounce around.

RICHARD G. 
Rating:
5.0

Fast friendly

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Carlos N. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS N. 
Rating:
1.0

Revamp your coordination of service or close up shop.

Amber W. 
Rating:
5.0

The uhaul rep that helped me was awesome!

kennard V. 
Rating:
5.0

Customer did not leave a comment.

Kaylan L. 
Rating:
3.0

I needed to move a sofa I rented a 10ft truck. The truck appeared well-maintained. I had an alarm indicating low tire pressure on the right front tire. I left my handtruck and dolly in the vehicle. I returned the next morning and the items were not discoverable. The vehicle I used was back out. Uhaul advertise $19.95 in town rentals yet the price is still double that $43.

richard F. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

The customer service rep checking me was fantastic, and very efficient doing everything on her own, however the truck has a large Crack in the windshield, check engine light was on, and I was overcharged incorrectly based on misinformation. Will not return.

Kristi S. 
Rating:
5.0

Don was very friendly and helpful

cheral R. 
Rating:
5.0

I have/had no complaints. I will be back in the future.

EDWARD I. 
Rating:
5.0

The UHaul was clean but the steering was very loose.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Nothing. The experience was fab!

KIM J. 
Rating:
5.0

A delightful experience. Everything was GREAT.

John K. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

3rd time renting from this location and I can't say enough positive things. Professional, friendly, fast, and helpful. The best U-Haul location I've ever worked with.

Jeremy O. 
Rating:
5.0

Customer did not leave a comment.

BOUNHACK S. 
Rating:
4.0

I know this a busy site, very much due to friendly staff. I just urge that the disinfecting of vehicles continues per cdc guidance. With proof for customer vehicle cleaning was completed.

COREY B. 
Rating:
2.0

I did everything I knew to insure a smooth transaction. I was very disappointed. I went to the U-Haul dealer 2 weeks in advance. I already had an account with U-Haul form previous rental. When I got to the facility to pick up a trailer, I needed to provide my driver's license and credit card again. What is the purpose of pre-registering with an account? I called back before the end of the contract to extend my reservation. No problem. When I returned the trailer 47 hours after picking it up there was no one at the location. I used the app to attempt to complete the reservation and the app would not accept my pictures. So I called the station to leave a message, that was not possible either. Then I saw the owner walk into the front door, I waved at him and pointed to the trailer as he locked the door behind him as he went in. Now I receive a bill for having the trailer for 4 days, when I only had it for 47 hours. I would appreciate this issue to be straightened out. Charge my card for the 2 days I used the trailer not the other 2 days it sat on the drop-off location.

Dale F. 
Rating:
5.0

Customer did not leave a comment.

Sheldon B. 
Rating:
5.0

Customer did not leave a comment.

DAWN V. 
Rating:
5.0

Customer did not leave a comment.

JOSEFINA T. 
Rating:
1.0

Customer rep was rude to not only us, but even the employee checking in the uhaul.

Christopher S. 
No reviews have been submitted for this location.

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