Customer Reviews for U-Haul of North Hollywood

5,158 comentarios

11666 Victory Bl   North Hollywood, CA 91606
(Corner of Victory and Lankershim*After hours returns are limited and must b)

(818) 763-4381

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 763-4381

11666 Victory Bl
North Hollywood, CA 91606
(Corner of Victory and Lankershim*After hours returns are limited and must b)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Andre L. 
Clasificación:
1.0

I was charged an extra day although I tried to check the vehicle in the dang day but you app didn't work I thought it was submitting and I turned in the keys and it failed... and the option for you to check it in the next day was $20 but you charged me 78.00 and I was under the mileage I paid for... order# 22258441

Marquisha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jair V. 
Clasificación:
4.0

Ninguno

Ginger P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iss M. 
Clasificación:
4.0

Offer some manner of rebate or discount when the truck is returned with more gas than obligated. I was given the truck at 1/4 tank, I returned it at nearly 1/2 tank. Not only was no compensation offered, not even an thank you.

Sean Michael B. 
Clasificación:
5.0

Everyone was nice and helpful.

JACKELYN C. 
Clasificación:
5.0

The equipment was not clean. It was used equipment. There was graffiti on the trailer but the trailer served it purpose to me and my family.

Dominick S. 
Clasificación:
4.0

The customer service lady was extremely kind and sweet. The guys work hard and fast to clean the trucks and get them in and out.

Saundrina S. 
Clasificación:
5.0

Everything on point.!!

IVAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLYN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
1.0

The bait and switch of my order of a truck with a trailer, cost me 4 times the amount in gas, to go to another place pick up a trailer, return it to another place in Las Vegas, and then be charged for mileage when the quote was offered a flat rate if I took the rental roundtrip. It cost me two extra days in time driving back and forth to sort out the mess.

TERESA M. 
Clasificación:
4.0

Van was allowed out with bad power steering.

Aaron D. 
Clasificación:
5.0

Well I don't think of anything else, because I'm satisfied with my experience so far👍!

Marte G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedric S. 
Clasificación:
5.0

This location is perfect

ARAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
5.0

The actual pickup location was great but the experience prior to pickup was subpar. I didn't get a call prior to pickup and the pickup location in my original order wasn't the right pickup location so I lost about an hour of time and extra Uber costs.

Courtnie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon R. 
Clasificación:
5.0

Great service great guys. Easy in and out just forgot to give me the dolly but other than that it was all great! Appreciate you guys.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELO F. 
Clasificación:
5.0

Nice person thank

wilson A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erron J. 
Clasificación:
5.0

Dude that got our uhaul that we dropped off was clear, helpful, accommodating

Arturo J. 
Clasificación:
5.0

The two guys in charge are amazing they both have great customer service skills made my visit pleasant, I will continue to use this Uhaul spot 👍👍👍

DANNY C. 
Clasificación:
1.0

The guy in front of the desk was very rude and no cooperative. I have rented several u hauls before. But this time service was horrible. Not happy at all. The service guy never offered solutions, instead of that always problems.

Ivan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENDRE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARAM A. 
Clasificación:
5.0

Fidel the manager he's an awesome guy as well is his team, they are always courteous and very helpful. Great team....!!!!

JOHNNY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krikor M. 
Clasificación:
4.0

El cliente no dejó un comentario.

HUGO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARAM A. 
Clasificación:
5.0

Perfect in every way. Accommodating, pleasant to work with and so convenient

Robert T. 
Clasificación:
5.0

Very helpful employees.

Andrea K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan H. 
Clasificación:
5.0

I did not know that the center rear view mirror had a backup camera. I suggested to the young man that checked me in when I returned the van that there should be a sign letting renters know. Whenever I backed up, I was looking behind me or in the side mirrors. I didn't think to look at that center mirror. Otherwise, great experience.

Ed D. 
Clasificación:
5.0

Totally Satisfied

Alfredo F. 
Clasificación:
5.0

Clockwork !! 😉thank you guys !!5 stars !!

Robert M. 
Clasificación:
5.0

Gabriel at this location was amazing

MELINA ROSE G. 
Clasificación:
5.0

Customer service was great and fast! Would definitely come back to this location for future use.

Sandra H. 
Clasificación:
5.0

Everyone was very friendly and very perfessional

Irene D. 
Clasificación:
5.0

I love professional treatment

Seyran G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

Staff very friendly and accommodating, I was in and out in under five minutes at pickup and drop off. Thanks guys

Alexander M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob S. 
Clasificación:
5.0

The manager is very good!

Ralph C. 
Clasificación:
5.0

Nothing Everything is great

Efran C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sergio A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

Great service, fast and friendly staff!

Alexander C. 
Clasificación:
3.0

Online check in could be better. More persons at the register would help

Daniel F. 
Clasificación:
5.0

Friendly, competent staff. Great experience.

Nancy S. 
Clasificación:
5.0

They are friendly, nice, professional service with costumers. Gracias.

TERESA B. 
Clasificación:
5.0

When ever I need a vehicle for moving stuff I can count on this Uhaul location for the right truck and good service.

Randall B. 
Clasificación:
5.0

Best service ever

Camilla B. 
Clasificación:
5.0

This location was absolutely perfect However, I booked online on the U-Haul site to pick up a truck at the Lankershim Boulevard storage center yet when we arrived they told me that they only have one van and then Uhaul does this to them once every week. Luckily there was a truck available on victory Boulevard location. So do not book a truck pick up from the storage facility on Lankershim. Victory Boulevard U-Haul sign is a few blocks away

ROBERT T. 
Clasificación:
5.0

The employees were each very pleasant, and kudos to the guy at my drop-off who was alone and handling everything for the extra load of us who happened to be there around the same time.

Tara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARAM A. 
Clasificación:
5.0

I booked a van but it was unavailable when I arrived. The staff was nice enough to upgrade me to the box truck for free, but I was looking forward to a smaller, more drivable vehicle

Zachary Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELO F. 
Clasificación:
3.0

Was told I could extend my reservation. When I checked my profile it was not extended. Called customer service and they did not help

Carla Z. 
Clasificación:
5.0

Everyone was great, super friendly. Thank You!

Sandy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfur V. 
Clasificación:
5.0

I recommend you try to keep good smell inside the cabin.

Edwin A. 
Clasificación:
4.0

Nathan Estrada took care of my paperwork. My experience at this UHAUL was pleasant, expeditious, and efficient. Thank You, Nathan.

Robert P. 
Clasificación:
5.0

Thank you for professional and friendly service!

Angela E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seyran G. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOUSEF K. 
Clasificación:
5.0

Both Alex and Jorge helped with the rental process. Both guys had a great attitude, very friendly and excellent customer service.

michael M. 
Clasificación:
4.0

It was a good experience overall!

Derek T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margita T. 
Clasificación:
5.0

The guys at this site are very nice and helpful! I will always go there to rent a truck.

Ana A. 
Clasificación:
5.0

I had such a great experience here. Great customer service!

CHRISTOPHER C. 
Clasificación:
2.0

The reason that it wasn't a one star, is because Alex and Jorge had good customer service. So, when we got there, there were 6 people in front of us and only Alex working. The last weekend of the month and only one person checking people in the front. Then we saw Brian outside doing something. But eventually we saw that Alex will hand Brian the customer(s) and Brian will put the customer in the truck. Okay, fine. Then after Alex was done with the next customer, he went out to hand them off to Brian, but Brian was NO WHERE TO BE FOUND. Alex had to find the truck, show the customer the truck, and then he had to pull the truck out for the customer. Brian finally came out from no where after 10 or so minutes. He guided Alex in the truck to back up. The CEO of the company that I am with, went outside and asked them both is there anyone that can help everyone that is waiting for a truck. At this point, 4 more people came in, so now there are 9 people in line. Alex said nicely, "I am doing the best that I can do, ma'am." The lady was walking back in, and then Brian blurted out, "Just be patient". She went back to ask what he said, and yes he repeated it. Mind you, there are 9 people in line and no one in the store to help check anyone in. Our reservation was for 9:30, we didn't get out until a little after 10:30am. So, not only there was a long line and one person checking someone in, but there was no compassion from Brian. He was rude and just a dick, to be honest. So, I wouldn't say that I wouldn't use Uhaul again, unfortunately there aren't too many companies to choose from, but I just won't come back to this particular one, which the CEO of the company that I am with uses often. I would not give a company any more of my money or would refer it to anyone with customer service like that. There are too many people out there looking for a job and would appreciate their job and give good customer service, because at the end of the day, the customers are the one paying his pay checks.

Tony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
5.0

Excellent service and great equipment!

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Foster A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELO F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Akilah C. 
Clasificación:
5.0

I mixed up the date online, but they were able to accommodate me anyway. Helpful and friendly. I've already booked my second rental for next week!

TUESDAY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adolfo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GIUSEPPE D. 
No se han enviado comentarios para esta ubicación.

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