Customer Reviews for U-Haul of Neptune Beach

7,000 comentarios

600 Atlantic Blvd   Neptune Beach, FL 32266
(West of 3rd St next to Publix Across Beach Diner)

(904) 249-3786

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 249-3786

600 Atlantic Blvd
Neptune Beach, FL 32266
(West of 3rd St next to Publix Across Beach Diner)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lisa O. 
Clasificación:
5.0

Nothing. Neptune beach location is awesome

debra T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi H. 
Clasificación:
5.0

Was fast and excellent service. The appliance dolly we got worked wonders for moving our new stove in and out of the cargo van.

CHARLES H. 
Clasificación:
2.0

I was very displeased with the service I received. I went to pick up my U-haul that I reserved at 14255 Bch Blvd only to be told that my truck was not there due to that location only having 3 lock boxes and I have to go to 600 Atlantic Blvd. Upon going to the other location, I was told there was not a truck there for me as I did not have a reservation at that location. When I called back the dispatch number, I was told by the person I spoke to, to tell the employee to give me someone else's truck to use. When I told the employee that, the employee became slightly upset. (which I do not blame them) Not only was my rental hours reduced as I had to share the rental with someone else, but I was not offered any type of compensation for the inconvenience. The employees at 600 Atlantic Blvd., where amazing and helpful, not thanks to the people at dispatch or at 14255 Bch. Blvd.

Daria T. 
Clasificación:
5.0

Very friendly and helpful location.

DEBORAH C. 
Clasificación:
1.0

I booked a truck online and the truck i booked was not on site when at my appointment time. After much argument, someone dropped a truck off that met my needs size wise, however, the check engine light was on. We were told to ignore it... what? And possibly brake down with all of my belongings on the side of the road?? Over all terrible experience. The person I dealt with on site obviously had had enough. This wasn't his fault but he was catching more than one complaint during the time I was there. Poor guy.

Jessica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMELOT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HORACE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

william P. 
Clasificación:
4.0

We had to go back for the blankets

BRIDGETT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYWONE ISREAL G. 
Clasificación:
5.0

Backup camera would have been very helpful. My mistake for not checking but a loading ramp would also been useful.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary T. 
Clasificación:
5.0

Very helpful staff!

MICHAEL O. 
Clasificación:
5.0

Person who rented us our equipment was superb.

Melody S. 
Clasificación:
4.0

Have additional help during peak times

BRIAN A. 
Clasificación:
5.0

While the location-much like other businesses- is struggling with finding GOOD employees, my experience was seamless; but I went during non-peak days/hours knowing the shortage of manning. Let's hope this location can find some attentive and somewhat experienced help. No shortage of business so pay your help a living wage - this is a “beaches location” with a more discerning clientele. Bottom line, I'll be back!

DONALD H. 
Clasificación:
4.0

More room so people can pull their moving trucks in

CODY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
4.0

When I returned the truck it took over 30 minutes to get somebody to check me out, then when I told the guy there problems he the brakes he didn't seem to care blew me off. The brake pedal hit close to the floor and the accelerator is so close to the brake pedal that I found the truck trying to brake and accelerate at the same. Not a good feeling with a fully loaded truck and a trailer on the back. Brake issues are serious and my information should have been taken seriously.

Charles W. 
Clasificación:
5.0

Easy drop off process however I haven't received my final bill. I drove less than anticipated so interested in my final cost.

MATTHEW Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brumbie W. 
Clasificación:
5.0

Remember to advise customer that they need to also text UHaul of time of return so they are not charged extra if after 7:00pm. Was not advised if this and had dropped off at 7:30pm but charged extra on final bill.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark D. 
Clasificación:
1.0

Poor service, poor communication, poor management. You will NEVER have to worry about me requesting your services again

christopher W. 
Clasificación:
5.0

The lady is best employee I have encountered at that location

HOLLY B. 
Clasificación:
5.0

Great customer service.

MICHAEL W. 
Clasificación:
1.0

I returned the truck a day early because the truck felt like the transmission was going out, it barely moved. I just noticed I was charged full price.

THOMASA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie G. 
Clasificación:
5.0

I rented a tow dolly which are usually good. One of the ratchets on this tow dolly was extremely worn and stuck and near impossible to release the tow strap. The tow strap on the other ratchet was extremely frayed and hard to thread. This location is always good, but that piece of equipment was bad.

BRADFORD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA S. 
Clasificación:
5.0

Ms Teague went above and beyond to make sure we were satisfied. She knows her products and the process for truck rentals and was very professional. Will return in January to rent another truck for our next move. Great experience!

DALE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN D. 
Clasificación:
3.0

I took picture with 1/4 tank of gas when I drop the truck dont understand why is not credited accordingly . Also was an error on the site at that moment when i returned the truck saying the location is not available

Miguel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank V. 
Clasificación:
2.0

I was charged for two days rental when told it would be one. Engine/truck very poor condition. Lack of customer service evident/poor experience -felt disrespected.

Jill D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS S. 
Clasificación:
4.0

My 20' truck was given away because I was 1.5 hours later than the 8am pick-up but I had been told I had two hours to get there so I was very disappointed to have to rent a gas guzzling 26 footer.

Kristi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elwin E. 
Clasificación:
5.0

Stop making mrs. Tracy work on sundays 😁

Alex L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXANNEK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

Excellent service

GORDON I. 
Clasificación:
5.0

As usual for this location, great customer service and equipment

JERRY C. 
Clasificación:
2.0

I can't believe they charged me.. -a fellow U-haul employee from NC - $21 for an after hours drop off even though I dropped the truck off almost 2 days early. We don't charge for that at our center. They only get charged if the fuel is wrong, they went over miles or the truck is dirty. Next time I won't go 40 minuets out of my way to an alternative destination to drop off.

JENNIFER M. 
Clasificación:
1.0

Picked up trailer. Went and loaded it with items. The door would not close. The cable was binding off track. Carefully drove back to location to get door fixed. Received no help at all. Was told to call Roadside Assistance and wait for however long it would take. Or, could swap out trailers. Since I had a lengthy drive pending I had to choose swapping trailers. I am 68 years old and was given no help unloading items into parking lot or reloading into new trailer. Horrible customer care. The quick easy solution would have been for the rental person to simply cut the bound cable, close the door and let me be on my way but he would not do that and said if I did it I would have to pay for the repair. I was not offered anything for my inconvenience and trouble.I was told this was all per policy. So my policy will now be to use different rental company.

Daniel A. 
Clasificación:
5.0

Such an easy experience!

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

I reserved a 20' truck. Upon arrival was told they only had a 26' that I could get for same price. After looking at rental contract, I was charged for 42.00 for safe move which I had previously declined.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

Continue with current management at location. Performing at excellent marks!!

TYJA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conrad J. 
Clasificación:
5.0

Great Friendly people from the owner to employees! I will B back!

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

Extremely easy pick up and drop off. Friendly GM and staff, and the return lane markings and directions were very helpful.

JAMES C. 
Clasificación:
5.0

they were very helpful

NICHLOS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly S. 
Clasificación:
1.0

The location is charging you extra money For car if you renting car for 24 hours they telling you they need car back in Couple hours It's a fraud I will be filing charge back on my bank and Contacting corporate office

STEPAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

Management and staff are awesome, helpful, friendly. They make renting a good experience.

TYJA H. 
Clasificación:
5.0

After going to the Uhaul on San Jose Blvd to have a hitch receiver installed the staff was not interested in me being there and looked up my car and told me that they did not make one for it. I called Neptune Beach location and they not only had it but had it installed in short order with thank you for coming in and let us know if we can help with anything else in the future. I will be recommending this location to friends and family in the future.

CHRISTOPHER M. 
Clasificación:
5.0

I had a signed contract to return my trailer to 3129 Southside Blvd. and when I arrived they said they didn't take 6X12 trailers and I had to go elsewhere. They sent me to Neptune Beach which cost me an extra hour of travel time. I was told whoever booked the reservation should have checked first. I booked the reservation online and your system gave me that location. Not real happy with the personnel at Southside Blvd. location. They said they had no room but there was plenty of room and I have turned in a trailer there before. I don't know what the real issue is but it was definitely not a positive experience for me.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise C. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER P. 
Clasificación:
5.0

Gracias

STEPAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERTO E. 
Clasificación:
5.0

Passenger side back-up light was not working

GARY S. 
Clasificación:
5.0

Had an issue that was resolved immediately and professionally and in a very friendly way. Tracy is THE BEST!!! 🤩

Michele W. 
Clasificación:
5.0

First class facility and staff.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH W. 
Clasificación:
5.0

I have used others and definitely will not with the level of service I received in Neptune Beach. The lady that assisted me was friendly and knowledgeable coupled with the new dude who helped me with a true smile in his face. With service industry personnel that just check a process box being the norm this location stands above all. Congrats Neptune team and thank you

Richard T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMESW S. 
Clasificación:
5.0

We really like Tracie

BRADLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Fast, convenient, courteous staff

JAMES J. 
Clasificación:
3.0

El cliente no dejó un comentario.

PERRY D. 
No se han enviado comentarios para esta ubicación.

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