Customer Reviews for U-Haul of Natick

7,643 reviews

834 Worcester St   Natick, MA 01760
(Limited parking on site)

(508) 653-5861

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(508) 653-5861

834 Worcester St
Natick, MA 01760
(Limited parking on site)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LEO H. 
Rating:
5.0

Customer did not leave a comment.

CONSUELO S. 
Rating:
5.0

Customer did not leave a comment.

KATELYNN M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
4.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Nothing to improve and my customer service person was excellent. She deserves a raise for her pleasantness and client relationship skills.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

I would recommend this location. I made a reservation at the 42 Water Street, Framingham location and when my son went to pick up the truck they were closed. They never notified me that they would not be open on that day. He called the UHaul 800 number and they quickly resolved the situation and sent him to the Worcester Road location.

JAMES H. 
Rating:
5.0

This has nothing to with the location: I opted for the self drop off using the app, which was extremely painful. In other words impossible, it kept kicking me out of the app saying there was no connection when trying to upload a picture while all precious steps were smooth. The gentlemen at the location checked the vehicle in for me and was very helpful.

Patrick L. 
Rating:
5.0

Check in & check out were super quick today (Sunday morning, Nov 28th). Congrats to the staff.

Stephen C. 
Rating:
5.0

Nothing! Great management

DAVID V. 
Rating:
3.0

The checkout process wasn't clear, and the two ladies at the desk ignored me in favor of listening to their earbuds. The truck return is not well marked and I ended up having to parallel park the truck in (what I hope!) was the right place. There was a lot of random equipment (a grill? spare dollies, rope, trash, etc) around the yard that further confused the return process. I appreciate that this was the day after Thanksgiving and so maybe they were a little behind schedule because of the holiday!

RUTH F. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

Loren D. 
Rating:
3.0

But, when I went to back to return the truck. The website didn't work. I tried many time. I went home, and return the truck another day in the store.

Cinthia C. 
Rating:
5.0

All was fine.

Sheila M. 
Rating:
5.0

Everyone Wonderful Especially the Manager very Helpful Thank to them all

DAWN P. 
Rating:
5.0

I especially liked this location because of Jemaya. I almost threw in the towel with the online rental process, but Jemaya said I could come into rent, she talked me through what I needed and it was great. It really meant a lot to me that whenever I called I actually got a live person on the phone quickly.

REBECCA L. 
Rating:
5.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
1.0

When picking up truck, the attendant told me she was to busy and to call corporate and complain and tell them she needed help. In my opinion they need to get rid of her.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

Manager was very professional but his assistant was rude and crazy. He was screaming to me move my truck. Next time just ask.

VICTOR L. 
Rating:
1.0

Communication and timing were problematic as I booked an appointment on the website, but then on the day was told that they couldn't work on my vehicle because they didn't have the part (I had planned my work around the scheduled time for work on the car). Even worse, the technician that installed the hitch did not properly mount it, left parts of my car unattached afterwards and caused over $600 of damage to the car that I've since had to repair. I'm incredibly disappointed in UHAUL and will actively recommend that folks find other vendors to install their hitches in the future.

Nicholas L. 
Rating:
5.0

The staff was very knowledgeable and helpful. We were able to get the supplies we needed and pick up the truck relatively quickly & easily.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

SANJEEV K. 
Rating:
1.0

Provide safe vehicles. Clean the vehicle prior to renting it to a customer. The process regarding returning the vehicle is problematic. After 20 mins and several phone calls I was assured I wouldn't be charged a convenience fee. But of course when I receive my invoice the following day, a convenience fee was assessed. Terrible customer service. Will not use uhaul again.

WILLIAM W. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
1.0

Worst customer service at pick up I have ever had. Return was a nightmare since the on line after hours return did not work and there was a 60 minute wait to talk to someone and then I was charge $20 for an after hour drop off fee that was not disclosed. I will never use Uhaul again.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Khalid A. 
Rating:
3.0

Customer did not leave a comment.

LINDOLPHO S. 
Rating:
5.0

Drop off was well marked and easy.

Christopher B. 
Rating:
4.0

Store Messy. The suspension of the truck is very bad. It was dirty. I had to call the store three times, with the first two being put on hold and then disconnected.

PAMELA K. 
Rating:
5.0

Customer did not leave a comment.

Alon V. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
1.0

Your communication to customers is TERRIBLE. I was lead to believe that there wouldn't be prolonged shipping and was deciding between using Ubox or driving it down myself. It spend a week in my origin. It was cheaper and faster to drive it down. I was also promised that I would get a call and email when it arrived in my destination. I never got either!! I slept on the floor for 3 nights because I never received contact from Ubox about it arriving. I also tried getting it ready for pickup and spent over an hour getting thrown around your call centers just to have someone get my boxes available to pick up. After this experience and the one I had prior to this I will emphatically recommend any friends to never use UBox services and I, myself, will no longer be looking at Uhaul for moving supplies, transportation, or help. Your quality of services and way you treat customers are disgusting.

Michael G. 
Rating:
5.0

Excellent customer service by the manager and staff.

MARTIN R. 
Rating:
5.0

Folks were off the charts excellent Helped with everything offered pointers. 10 out of 10 experience You have to do a better job to make it easier to access the survey to much information that you already have

MARIO T. 
Rating:
4.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

the best U-Haul venue I've ever been

THALES F. 
Rating:
5.0

Customer did not leave a comment.

Derick T. 
Rating:
4.0

Customer did not leave a comment.

VIRAG Z. 
Rating:
5.0

Daniel at the desk was super friendly and helpful in getting me the trailer I needed quickly and efficiently. He also recommended a good local pizza place. I highly recommend this shop.

KEVIN K. 
Rating:
5.0

Good service and friendly staff good everything

MOHAMED E. 
Rating:
5.0

Very positive experience.

JAMES M. 
Rating:
2.0

Truck was clean and in good condition, but customer service interaction was poor. Bullying attitude of the manager was off-putting, rude, and unacceptable. Only continued the transaction because needed the truck.

COSIMO F. 
Rating:
1.0

Customer did not leave a comment.

KRYSTAL Y. 
Rating:
3.0

When returning vehicle the sign outside said to wait in the truck and someone would help us. After waiting for several minutes I went in the store and they said that I just needed to bring them the key. Either the employees weren't following policy or your signage was wrong.

MATTHEW R. 
Rating:
3.0

I started the truck pick up using the app. I then had an issue and tried to complete the transaction in person. The system did not take my credit card. After one hour of troubleshooting the person finally decided to start over fresh with a new order. I was disappointed but not surprised because U-Haul has consistently been very slow when it comes to checking out vehicles hope this helps

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

JESSENIA O. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
1.0

the rates and fuel service fees are completely subjective and arbitrary, the service at drop off at this location was sub-standard. The pick up process was simple enough but the ordering process was confusing and changed multiple times, i ended up having to drive much farther to get the vehicle i requested. I will have to look for another viable option next time I move because this company is all about nickel and diming ppl before providing decent customer service

MICHAEL R. 
Rating:
5.0

Friendly staff, quick and easy pickup and drop off.

Troy D. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

MARTHA R. 
Rating:
5.0

Always great service and equipment. Thank you.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ALCIONE C. 
Rating:
1.0

Gave us wrong keys so we couldn't get our truck. Then lady from location called to blame us as well as another customer. Lying is not okay, just own up to your mistakes.

AMANDA G. 
Rating:
5.0

Thank you

Jeffrey M. 
Rating:
3.0

The check in process on the website was lengthy and I was not prepared to have an alternate contact/passport etc. the guys at the place were really nice though

Adessa B. 
Rating:
4.0

Customer did not leave a comment.

NEWTON T. 
Rating:
5.0

Customer did not leave a comment.

Dana K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Everything was perfect and the gentleman there was tremendously helpful and pleasant.

GANESAN R. 
Rating:
1.0

Customer did not leave a comment.

EDUARDO M. 
Rating:
1.0

The staff was rude and never communicated a drop off location. This was my first moving experience and I didn't know what to expect - I didn't realize I had to specify where I wanted to drop off the truck. I thought I could go to my final destination and drop off at a local center and not the original. When I spoke to a manager he was extremely condescending and told me he would enlighten me when he sees me to come drop off the truck. When I came to drop off the truck he was no where to be found. I also didn't receive any type of receipt or proof that I dropped the truck off in perfect condition. This was the worst experience and I would never use u-haul again or refer a friend.

SABRINA S. 
Rating:
5.0

Staff was extremely helpful and friendly. I couldn't find a set of keys and later found out that I had left a set of keys in the coffee cup holder and called later in the day and the gentleman who answered the phone took time while I waited on hold to go and check and found them and left them at the desk for me to pick up the next day - Thank you very much!

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

LUIS V. 
Rating:
5.0

Nothing it was very smooth. They had what I needed when promised.

LARRY N. 
Rating:
5.0

I had a great experience at Natick UHaul because of Daniel! He was respectful and made it a very easy transaction. I would definitely rent there again.its very hard these days to find good help. I think giving a merit raise to Daniel would be in your best interest.

CHRISTINA D. 
Rating:
5.0

The guy at the location that I worked with ws outstanding. However, I have a big complaint about the UHAUL webstie and app. I was trying to return my truck after hours and called the UHAUL customer phone number. No one there could help me as the UHAULsystem is apparently setup such that no human being can do a darn thing to enter into the system that my truck was returned. I could only use the website or the app. The website was totally non-responsive when I tried to submit my pictures of the fuel gauge and mileage, and the app would not function either. The UHAUL system seems to be setup such that when you call customer service, the person on the other end will never be allowed to help you based on the company rules, but they will always try to sell you storage, moving insurance, or some other damn thing. I was very aggravated that UHAUL setup such a rigid and inflexible customer service system which is actually just a scheme to sell more stuff to people with the appearance of the chance to help the customer.

LOUIS T. 
Rating:
5.0

Daniel the sales rep was great! I didn't have a reservation on a very busy Friday and he was still able to get me set up with everything I need. Great customer service and a great attitude !! Two thumbs up for Daniel!!

MATTHEW H. 
Rating:
1.0

I've never been charged as much extra fees as I've been charged at this place. ridiculous

THALES F. 
Rating:
5.0

Tyler was very efficient, helpful and friendly. Thank you!

Bruce W. 
Rating:
5.0

Very friendly.

ELIO P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
4.0

Crew was polite and helpful. Didn't have the trailer I wanted so I had to make 2nd trip in a smaller trailer that cost me a second day and more money!

JAMES F. 
Rating:
1.0

Hi, when I went to return my Uhaul, I realized that the store clerk had accidentally charged me for insurance. When I signed up I specifically waived the insurance because my car insurance covers me in a uhaul, but she charged me anyway. I want this refunded immediately! I'm very upset because she didn't even ask me and it wasn't in line with my online order.

ILAN G. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN D. 
Rating:
5.0

The receptionists were nice and professionals.

MACKELLY N. 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Everything went well. Thank You

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Reservation was quick and easy. Dan, who did the hookup was terrific. Best uhaul service I have ever gotten. A+. Thanks. A very happy customer

CHARLES Y. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
3.0

I made an appointment a month in advance and got a friend to follow me to the shop and then give me a ride home and showed up at 7:30 am and was told that the person who does the work does not work on Tuesdays, and they did not have the parts. NOT EVEN AN APOLOGY.!!! He said they would call me tomorrow but they did not. I called them on Friday. Oh they " just got the part and were going to call "- yeah right. Call the day before to verify. Very bad customer service.

Carla S. 
Rating:
5.0

I returned the trailer shortly after closing time, and the staff was still on the premises. Despite that I got there after hours, the person was very helpful; they helped me back the trailer back in, unhooked the trailer, and checked me in with their phone so that I did not have to go back into the building. Very helpful and friendly staff!

DAVE K. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Benson M. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
3.0

I was told that because I had arrived 45 min after the estimated pickup time that my vehicle was almost given away. The driver's side door was damaged (missing key cylinder) such that you could not unlock that door from the outside. I was not told about this before taking the vehicle, and only realized it at a rest stop on the highway. Just before leaving I was told that I'd be charged >$30 if I had not folded the blankets, so I ran outside to do that in the middle of the parking lot in the rain to avoid charges.

BRIGID D. 
Rating:
5.0

The area outside the building where vehicles are dropped off could use some clean-up

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

Gas gauge didn't work. When we originally scheduled the truck we opted to drop it off in Whit River Junction, then our location completely changed and the customer service rep on the phone was rude and unhelpful

BRIAN C. 
Rating:
5.0

The staff and management were very helpful, polite and went beyond to make me as a customer satisfied. Way to go!

LYDIA H. 
No reviews have been submitted for this location.

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