I've rented trucks from this location many times and have never had a problem. Trucks are clean and ready to pick up at time of reservation. Thanks U-Haul!JACOB O.
Customer Reviews for U-Haul of Natick
Natick, MA 01760
(Limited parking on site)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The workers are freindly and know what they are doing. Very well arrangedMOSES W.
I just have to thank you for the service and the assistance thank you very muchJERONIMO C.
El cliente no dejó un comentario.Keng L.
Am annoyed at the fact that I filled the tank and still got chargedACELYA B.
Truck was not road worthy and I was charged a cleaning fee for no reasonFREDERICK S.
Everything was great I would only recommend mentioning to ppl that there is parking available for clientsSTELLA F.
Great customer service reps.Katelyn L.
The wipers were in need of replacement, the check engine light was on. the windshield was dirty on the inside as if someone sneezed on it and you had to slam the doors to get them to close.JASON W.
excellent customer serviceTRAVIS D.
Tyler and team were wonderful! More than accommodating during a trying time for our family. We will rent from here again.Elizabeth S.
Staff was exceptionaly courteous, helpful and professional. Fast too!John D.
El cliente no dejó un comentario.VICTORIA J D.
El cliente no dejó un comentario.SANJEEV K.
Check in was easy & smooth; directions to customer parking & the U-Haul vehicle was clear, vehicle did the job intended and the check in went flawlessly First Class service and equipment; satisfaction is ten. Thank you. DavidDAVID K.
El cliente no dejó un comentario.EDWIN R.
El cliente no dejó un comentario.Stephen J.
The gentleman who helped me was terrific.ANDREW G.
El cliente no dejó un comentario.PENGRONG Y.
Customer service (Dan I think) was extremely polite and courteous. Happy to have the business. The Chevy panel van drive straight and hummed along at 65 and gave 20mpg. Great deal overall. Thank you.WILLIAM E.
no concerns. Staff was very helpful and made the process easy.Peter H.
Equipment smelled like cigarettes and boozeRyan D.
El cliente no dejó un comentario.Michael C.
Big operation there but no wait. Offered a brand new truckPETER N.
The staff was friendly and competent, both at pickup and drop off times. The truck had 160k miles and the wipers didn't work well, but otherwise a great experience!PETER K.
Truck had significant maintenance issues, steering alignment was way off, trim was peeling off in the drivers footwell blocking the pedalsBarry R.
The whole process was very smooth, cost reasonable and staff were very helpful and friendly. An excellent experience I'd gladly repeat.John R.
Very smooth mobile pickupPaul S.
El cliente no dejó un comentario.JOHN D.
Whenever I go to place some equipment in this unit, the person who attends me is very attentive, competent and responsible, very pleased and satisfied with your service.RAFAEL D.
Everything was greatJANICE V.
The vehicle I rented was a death trap. Also wasn't clean. I understand that some people don't know how to clean after themselves before return the equipment BUT U-Haul team at this location also didn't even check vehicle before the next customer. It was empty water bottles, dirty wipes inside the cap when I got it. It takes only 1 minute to take a look at inside the cap and collect trash. But it wasn't done.Austin P.
El cliente no dejó un comentario.Parker K.
I didn't get the detailed bill yet. I took the vehicle at 9PM and drop off by 3PM the same day but it seems it is charged for 48 hours. I am little disappointed the way the bill is calculated.Sathish Kumar D.
The employees were very helpful and accommodating! Would recommend!ADRINEL C.
El cliente no dejó un comentario.MICHAEL S.
The cab of the interior smelled awful with someone who had recently smoked and the ashes of the cigarette where all over the center console. Disgusting.SCOTT M.
Just about every location I rent at they seem to never email my final receipt. I rent often for my business and the emailed receipt is crucial for my expense allocation.George L.
El cliente no dejó un comentario.DAVID D.
Our early AM check-in was confusing. The app required me to fill out all the forms I had already filled out at home. When we returned the truck it took a while to locate the key drop.Henry S.
In light of the pandemic, it would be better to have the option of picking up keys without going into the store. I thought that was what I was getting when I opted for mobile sign-in. However, getting the keys in the store was fast and easy.David R.
El cliente no dejó un comentario.MEGHAN P.
El cliente no dejó un comentario.SHAMIER L.
El cliente no dejó un comentario.DONNA C.
The dress code is lacking. Employees are hardly ever happy or pleasant. Going inside feels like I've gone into a building that hasn't seen an update in 25 years. It's not a place I like to go. The lack of available parking for a couple hours and per mile rate for vehicles pushes me to rent Home Depot trucks/vans whenever possible.Christopher F.
Staff was extremely friendly and helpful. Made the process very easy. They gave me many different options and prices to choose from for what I neededTHOMAS C.
The desk rep was very helpful, friendly and commendable.DALE B.
Dan was excellent at every level. Exceeded expectations with process, onboarding, explaining policies, explaining costs, et al. Thank you, Sam KSAMUEL K.
El cliente no dejó un comentario.LEO H.
El cliente no dejó un comentario.CONSUELO S.
El cliente no dejó un comentario.KATELYNN M.
El cliente no dejó un comentario.JEREMY S.
El cliente no dejó un comentario.Kyle R.
Nothing to improve and my customer service person was excellent. She deserves a raise for her pleasantness and client relationship skills.STEVEN R.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.THOMAS K.
I would recommend this location. I made a reservation at the 42 Water Street, Framingham location and when my son went to pick up the truck they were closed. They never notified me that they would not be open on that day. He called the UHaul 800 number and they quickly resolved the situation and sent him to the Worcester Road location.JAMES H.
This has nothing to with the location: I opted for the self drop off using the app, which was extremely painful. In other words impossible, it kept kicking me out of the app saying there was no connection when trying to upload a picture while all precious steps were smooth. The gentlemen at the location checked the vehicle in for me and was very helpful.Patrick L.
Check in & check out were super quick today (Sunday morning, Nov 28th). Congrats to the staff.Stephen C.
Nothing! Great managementDAVID V.
The checkout process wasn't clear, and the two ladies at the desk ignored me in favor of listening to their earbuds. The truck return is not well marked and I ended up having to parallel park the truck in (what I hope!) was the right place. There was a lot of random equipment (a grill? spare dollies, rope, trash, etc) around the yard that further confused the return process. I appreciate that this was the day after Thanksgiving and so maybe they were a little behind schedule because of the holiday!RUTH F.
El cliente no dejó un comentario.JUSTIN M.
El cliente no dejó un comentario.Loren D.
But, when I went to back to return the truck. The website didn't work. I tried many time. I went home, and return the truck another day in the store.Cinthia C.
All was fine.Sheila M.
Everyone Wonderful Especially the Manager very Helpful Thank to them allDAWN P.
I especially liked this location because of Jemaya. I almost threw in the towel with the online rental process, but Jemaya said I could come into rent, she talked me through what I needed and it was great. It really meant a lot to me that whenever I called I actually got a live person on the phone quickly.REBECCA L.
El cliente no dejó un comentario.Samuel J.
El cliente no dejó un comentario.SEAN C.
When picking up truck, the attendant told me she was to busy and to call corporate and complain and tell them she needed help. In my opinion they need to get rid of her.ANDREW P.
El cliente no dejó un comentario.KENNETH P.
El cliente no dejó un comentario.John W.
Manager was very professional but his assistant was rude and crazy. He was screaming to me move my truck. Next time just ask.VICTOR L.
Communication and timing were problematic as I booked an appointment on the website, but then on the day was told that they couldn't work on my vehicle because they didn't have the part (I had planned my work around the scheduled time for work on the car). Even worse, the technician that installed the hitch did not properly mount it, left parts of my car unattached afterwards and caused over $600 of damage to the car that I've since had to repair. I'm incredibly disappointed in UHAUL and will actively recommend that folks find other vendors to install their hitches in the future.Nicholas L.
The staff was very knowledgeable and helpful. We were able to get the supplies we needed and pick up the truck relatively quickly & easily.KEVIN K.
El cliente no dejó un comentario.SANJEEV K.
Provide safe vehicles. Clean the vehicle prior to renting it to a customer. The process regarding returning the vehicle is problematic. After 20 mins and several phone calls I was assured I wouldn't be charged a convenience fee. But of course when I receive my invoice the following day, a convenience fee was assessed. Terrible customer service. Will not use uhaul again.WILLIAM W.
El cliente no dejó un comentario.Michael G.
Worst customer service at pick up I have ever had. Return was a nightmare since the on line after hours return did not work and there was a 60 minute wait to talk to someone and then I was charge $20 for an after hour drop off fee that was not disclosed. I will never use Uhaul again.MICHAEL R.
El cliente no dejó un comentario.Khalid A.
El cliente no dejó un comentario.LINDOLPHO S.
Drop off was well marked and easy.Christopher B.
Store Messy. The suspension of the truck is very bad. It was dirty. I had to call the store three times, with the first two being put on hold and then disconnected.PAMELA K.
El cliente no dejó un comentario.Alon V.
El cliente no dejó un comentario.STEPHEN M.
El cliente no dejó un comentario.DAVID L.
Your communication to customers is TERRIBLE. I was lead to believe that there wouldn't be prolonged shipping and was deciding between using Ubox or driving it down myself. It spend a week in my origin. It was cheaper and faster to drive it down. I was also promised that I would get a call and email when it arrived in my destination. I never got either!! I slept on the floor for 3 nights because I never received contact from Ubox about it arriving. I also tried getting it ready for pickup and spent over an hour getting thrown around your call centers just to have someone get my boxes available to pick up. After this experience and the one I had prior to this I will emphatically recommend any friends to never use UBox services and I, myself, will no longer be looking at Uhaul for moving supplies, transportation, or help. Your quality of services and way you treat customers are disgusting.Michael G.
Excellent customer service by the manager and staff.MARTIN R.
Folks were off the charts excellent Helped with everything offered pointers. 10 out of 10 experience You have to do a better job to make it easier to access the survey to much information that you already haveMARIO T.
El cliente no dejó un comentario.Patrick J.
the best U-Haul venue I've ever beenTHALES F.
El cliente no dejó un comentario.Derick T.
El cliente no dejó un comentario.VIRAG Z.
Daniel at the desk was super friendly and helpful in getting me the trailer I needed quickly and efficiently. He also recommended a good local pizza place. I highly recommend this shop.KEVIN K.
Good service and friendly staff good everythingMOHAMED E.
Very positive experience.JAMES M.
Truck was clean and in good condition, but customer service interaction was poor. Bullying attitude of the manager was off-putting, rude, and unacceptable. Only continued the transaction because needed the truck.COSIMO F.
El cliente no dejó un comentario.KRYSTAL Y.
When returning vehicle the sign outside said to wait in the truck and someone would help us. After waiting for several minutes I went in the store and they said that I just needed to bring them the key. Either the employees weren't following policy or your signage was wrong.MATTHEW R.
I started the truck pick up using the app. I then had an issue and tried to complete the transaction in person. The system did not take my credit card. After one hour of troubleshooting the person finally decided to start over fresh with a new order. I was disappointed but not surprised because U-Haul has consistently been very slow when it comes to checking out vehicles hope this helpsSTEVEN G.
Servicios adicionales en esta ubicación
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