Comentarios de los clientes para U-Haul of Natick

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Natick

Clasificación general:

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Leonard G.
Clasificación:

Very Helpful staff, highly recommend. 5 Star service.

Grace D.
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El cliente no dejó un comentario.

MONIQUE P.
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El cliente no dejó un comentario.

Michael K.
Clasificación:

Really great overall experience, especially reservations, check-in, and notifications via text. Staff on site was EXCELLENT. Upon returning car, I wasn't even out of car yet (me expecting to have to walk in), and a representative came out (saw me on camera) and unhooked trailer and cleared me to go. Drop-off took just five minutes, if that! (But I was surprised I didn't have to sign something, or receipt given to me on return of equipment. That would have been a plus (reassuring).

JEFFREY H.
Clasificación:

El cliente no dejó un comentario.

HANNAH M.
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El cliente no dejó un comentario.

Gary G.
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Everything went as good as you would like. From ordering through Corporate, pick- up in Natick to dropping off and paying via U-Haul web site. Very happy.

Ken L.
Clasificación:

Transmission in my truck was very sluggish. Wasn't sure what I would do if I had an issue with it on the highway.

Stephen C.
Clasificación:

Great customer service

Allan F.
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El cliente no dejó un comentario.

RYAN K.
Clasificación:

seemed to be only one employee at this location. the person who picked up vehicle earlier stated the same thing to me. when I needed ti=o purchase supplies I had t wait but all the customers I spoke with while we waited felt the same. the single employee was efficient, polite, helpful and extremely knowledgeable. was a pleasure using this facility. he mult tasked like a top notch football coach. had the ability to deal with multi customers giving each the necessary time needed without making them feel any less important that the other. he was well trained (i think) but it was him that made it all come together and work. i owned a large truck, auto repair and fabrication center and would've been proud and blessed to have him represent me and would've had no issues feeling secure having him run it for me. can't say enough, i have seen and dealt with employees from a lot of other companies and he is one of thhe exceptional few that stand above the rest. A rule i have is so long as someone is busy dealing with others and isn't dicking around i will wait as long as it takes. i maintain a list of buisness and or locations where people like this work and use them time and time again. and another pont i will make, for me to fill out a survey the person has to go above and boyond or really suck, for lack of more of a difinetive word. he didn't suck. my son had the same experience with him earlier in the day. i will be returning and will keep doing so.

Louis G.
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El cliente no dejó un comentario.

DENNIS S.
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El cliente no dejó un comentario.

Dennis M.
Clasificación:

Door to uhaul had to be slammed to close. Mileage estimate was wrong and was only given less than a quarter tank of gas. Otherwise everything was great. Customer service was excellent.

EDWARD M W.
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El cliente no dejó un comentario.

Kenneth L.
Clasificación:

The cab was not as clean as we initially thought as we noticed a used face mask on the cab floor. The return experience was not great as I used the mobile phone 24hr return but the key drop box is broken. The front cover was wide open and so the key was not secure when I left it in the open box - there was no alternative location I could put it.in so hopefully there are no issues. I did cover the key with snow so it was not visible unless searched for.

Wayne L.
Clasificación:

El cliente no dejó un comentario.

KEVIN S.
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Offer a half day or 2 hour rate. Everything else was great.

MATTHEW L.
Clasificación:

Was told it was going to be $75 and $20 per extra day. I had the van for 2 days. Should have been $100 or so. And I was charged $250 two weeks later... very unhappy

JOSEPHYEHUDA S.
Clasificación:

El cliente no dejó un comentario.

PETER R.
Clasificación:

El cliente no dejó un comentario.

NRUPESHKUMAR S.
Clasificación:

Ok

Anthony F.
Clasificación:

Being right off a main road, U-Haul of Natick feels a bit like a death trap to get in and out of with a truck, but their staff are so helpful and they have everything in its place. Everything about renting from U-Haul of Natick (aside from the busy main street) is an absolute joy. Great workers!

WELINGTON D.
Clasificación:

El cliente no dejó un comentario.

JOHN R.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

Quick and easy drop off. Very friendly staff!

RACHEL M.
Clasificación:

The drop off box was broken for the key which made us nervous Leaving it

JULIOCESAR A.
Clasificación:

Calibragem do pneus estava desregulado, aonde mostrava no painel, passei na loja mais disseram que o sensor estava marcando errado, isso pode influenciar no gasto no combustível, aluguei por dois dias , foi muito prático e econômico, voltarei a alugar.

RUTH G.
Clasificación:

Customer service was great but the truck they gave us everytime u break the stirring wheel kept shaking definitely didn't feel safe in that truck I informed the employee when I returned the truck.

John B.
Clasificación:

When I pulled in the entrance I accidentally went the wrong way in the lot to return truck. It was my mistake but there was a lot of salt covering the arrows saying do not enter and the right way to go wasn't obvious especially for a first timer there. An employee came out right away...didn't even get the window all the way down or get a chance to say hi...he just called me out immediately for going the wrong way saying something like how I missed the clear and obvious signs saying do not enter. Great way to start a conversation lol. I do get it why he was annoyed but my only problem is how he chose to address me about it. I'm no snowflake and was not offended in the slightest But I work in customer service too and you can't be unprofessional like that even if you're having a bad day. You gotta find a better way to communicate when you're annoyed bc most people wouldn't be so understanding.

KIMBERLY K.
Clasificación:

Very helpful, great customer service. Easy check-in and check-out via phone app. Thank you

MALKAYE K.
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El cliente no dejó un comentario.

BradLEY S.
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El cliente no dejó un comentario.

ANDREW L.
Clasificación:

Everything went off without a hitch. U-Haul proved to be a great resource.

PATRICK M.
Clasificación:

the prices are too high

michael B.
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The trailer was in wonderful condition and more than met my needs. The Natick U haul location is clean, well staffed, and has many items for sale to help with any trailering needs. I purchased my wiring harness there.

MARK W.
Clasificación:

Professional , informative staff

DONALD V.
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El cliente no dejó un comentario.

BRIAN M.
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El cliente no dejó un comentario.

Rollin C.
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El cliente no dejó un comentario.

Roger H.
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Make sure the self hire no contact process works. The ap wouldn't access my camera to take a photo of my license so I had to queue to get the rental. Staff were great

Mary F.
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El cliente no dejó un comentario.

douglas G.
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El cliente no dejó un comentario.

DAVID B.
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El cliente no dejó un comentario.

GLEIDISON D.
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El cliente no dejó un comentario.

LISA U.
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El cliente no dejó un comentario.

Divyesh J.
Clasificación:

Mobile app was not the best. I had several issues while uploading pictures - driver's license while picking up truck and pictures of truck during the return. UHaul natick was able to help me complete the process when I could not complete pick-up process on phone app.

Richard S.
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El cliente no dejó un comentario.

SUSAN T.
Clasificación:

quick service, great sales associates.

ROBERT S.
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El cliente no dejó un comentario.

MACLOVER L.
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El cliente no dejó un comentario.

Tomas K.
Clasificación:

The staff was fine, very busy, overloaded, unable to attend to customers properly. Please staff the location properly in the peak time or prepare the the equipment in advance, so that the staff is able to tend to customers rather than maintaining returned equipment, so that they would have something to rent out.

HOWARD S.
Clasificación:

El cliente no dejó un comentario.

LOVELL C.
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El cliente no dejó un comentario.

Michelle C.
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El cliente no dejó un comentario.

JAMES L.
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El cliente no dejó un comentario.

Jean T.
Clasificación:

Nothing really

JOANN B.
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El cliente no dejó un comentario.

BRUCE A.
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Nothing. Really easy touchless pickup and drop off took under a minute

Jeremiah C.
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El cliente no dejó un comentario.

KRISTEN L.
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El cliente no dejó un comentario.

KETTLER C.
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El cliente no dejó un comentario.

JUAN P.
Clasificación:

Good job

EDWARD L.
Clasificación:

El cliente no dejó un comentario.

KURTIS L.
Clasificación:

Safer access to route 9.

NATHALIE F.
Clasificación:

Manager was very rude. The employees were helpful and friendly.

CHARLENE H.
Clasificación:

Amazing Customer Service. The only reason I choose this location so frequently.

James M.
Clasificación:

Very easy transaction, would use again!

ELIEL T.
Clasificación:

El cliente no dejó un comentario.

Konstantin B.
Clasificación:

El cliente no dejó un comentario.

ERIC P.
Clasificación:

El cliente no dejó un comentario.

Joy B.
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El cliente no dejó un comentario.

Steven H.
Clasificación:

The place is OK. I had to change to Natick from a location much closer to my house. The way you charge by the mile, it was more expensive and tine consuming to work around UHaul's issues. Very inconvenient and costly. The return was a royal pain as well. Awful. Not happy with Uhaul at all.

Yves P.
Clasificación:

The lady in that location needs training and needs to be more customer oriented. She needs not to send people to return addressed that do not exist. She had an attitude the morning I picked up the truck. I got the contract from her way past the hour noted on the contract. The truck was dirty and water leaked into my belongings. A really bad experience this time. It's not the first time I rented from U-Haul. This time was a fiasco.

ELENA M.
Clasificación:

El cliente no dejó un comentario.

Thomas S.
Clasificación:

El cliente no dejó un comentario.

SALLY H.
Clasificación:

Well I'm 72 years old when I rented my truck out front there was two sizes that were 1999 I chose the larger of the two because I wanted to make one trip when I picked my vehicle up the only one they had was the smaller one. I had to go out back in the ice and snow by myself to find it. So I started the truck up and the engine light was on and so I had to go into the building to ask someone to come out because no it was all over the back where you pull the door up how to make them do that and look inside but I couldn't see a thing it was dark out. Then I get this email about how to check off if this is perfect that was perfect whatever whatever but it was dark when I took the truckAnyways long story short I was very disappointed. I've use the service many many times and also the staff was very rude as well.

STEPHANIE M.
Clasificación:

The man on duty had a great attitude. I missed his name, but he showed professionalism, kindness, and warmth. Not easy to do on a busy day in a mask. Very well-done. I'd go out of my way to use this location again.

Juan C.
Clasificación:

I have no comment about this. But I appreciate such good service and most importantly affordable. Thanks U-HAUL...

MARTHA P.
Clasificación:

This was extremely efficient, safe and the helpers were courteous and very competent, both with pick up and drop off. Thank you!

Catalin B.
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El cliente no dejó un comentario.

Kenneth D.
Clasificación:

I was defrauded by this location. It's not the small amount of money; but the principal of the matter and the way I was poorly treated when I called to request reimbursement. ~~~~ Returned the vehicle with the same amount of fuel as when I left. Drove exactly 29 miles & purchased $20 in fuel just 1-block from the location. Took a picture of odometer & fuel level in their parking lot when returning, so I know the mileage & fuel level were accurate. On the receipt which U-Haul emailed to me, I was charged for 2.2 gallons of fuel for a total of $7.70. When I called the location, the agent placed me on hold while I waited to talk with a manager. I hung up after 16 minutes of silence. These people are dishonest pirates! I am contacting U-Haul International to report this fraud and poor treatment. Emails included below in case these help other customers who are similarly affected. John C. Taylor President of U-Haul john_taylor@uhaul.com Edward "Joe" Shoen President and Chairman of the Board edward_shoen@uhaul.com Jason Berg Chief Financial Officer jason_berg@uhaul.com Several others.....

Hemant P.
Clasificación:

El cliente no dejó un comentario.

KEITH S.
Clasificación:

When U-Haul changes the pick up location due to availability, they should also notify you that it will affect the drop off location as well, especially as a new customer. This was not made clear, And created a difficult and frustrating time between myself and the U-Haul rep. I would have used a different mode of transport if that had been made clear when uhaul sent a message that pickup location had been changed. Had to drive 30 miles extra to pick up, 30 back to where I originally had requested the pickup, then all over again to drop it off. Uhaul should have shown some leniency rather than passing the inconveniences on to the customer.

Glen S.
Clasificación:

I have rented many pieces of equipment from UHaul, from a variety of locations. Although the Natick location is well stocked with equipment, and the equipment is maintained well, the customer service is atrocious. The attitude of the customer-facing personnel is rude, with an attitude that they are doing the customer a service by agreeing to rent equipment from them. Having been to this location more than once, and having talked to others who have been here, we all agree that our experience with the customer-facing personnel is terrible. Given the ubiquitous bad customer experience, I do not believe that the individuals can be re-trained to improve - they are just rude people to deal with. If not for the convenience of the location, I would not return here, and in the future, I will direct as much of my rentals elsewhere when ever possible.

Jaymarie P.
Clasificación:

Very bad service, unorganized and not very polite.

Timothy B.
Clasificación:

El cliente no dejó un comentario.

PAULO D.
Clasificación:

Staff not helpful at all I did not get money back from extra boxes purchased like U-Haul promises. Staff said I had no contract ? How I have a contract for the boxes ?

Juan C.
Clasificación:

The best experience renting the pickup truck. Thanks Uhaul...

Sheryl H.
Clasificación:

El cliente no dejó un comentario.

JEFFREY W.
Clasificación:

The gas in the truck was not what they put on my receipt for return gas needed. I took a picture of the gas gauge and mileage and brought the truck back with more gas then when I started. I hope they don't charge me for the gas they thought was in the truck when I left. Also I don't understand why you would have a hand truck and bag of moving blanks in the back of the truck when I didn't want or need them. They took up space that I could have used and now I have to make two extra trips to get what would have fit in that space to the the final destination. If I wanted them I would have asked for them.

Jordan D.
Clasificación:

Really great experience!

James T.
Clasificación:

El cliente no dejó un comentario.

HARRY B.
Clasificación:

The self-check in didn't go smoothly (had trouble connecting) but the desk clerk was very helpful (and friendly) in getting me through it.

BYUNG GOO K.
Clasificación:

El cliente no dejó un comentario.

Regina M.
Clasificación:

Pick up and return was very easy. New van very clean. No problems driving. Friendly and helpful staff.

Richard H.
Clasificación:

Mileage OUT was mistaken, so I was incorrectly charged for excess miles at check-in; took a photo of odometer to confirm it

Fredrick K.
Clasificación:

El cliente no dejó un comentario.

Qisheng T.
Clasificación:

El cliente no dejó un comentario.

GEOFFREY B.
Clasificación:

Worked hard to make sure I received the reserved vehicle, even though it was challenging for them.

Lyman J. | Overall Experience |
Clasificación:

Kamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.

eusida b. | Overall Experience |
Clasificación:

I would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation

Robert L. | Overall Experience |
Clasificación:

The manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.

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