Comentarios de los clientes para U-Haul of Natick

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Natick

Clasificación general:

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PATRICK M.
Clasificación:

the prices are too high

michael B.
Clasificación:

The trailer was in wonderful condition and more than met my needs. The Natick U haul location is clean, well staffed, and has many items for sale to help with any trailering needs. I purchased my wiring harness there.

MARK W.
Clasificación:

Professional , informative staff

DONALD V.
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El cliente no dejó un comentario.

BRIAN M.
Clasificación:

El cliente no dejó un comentario.

Rollin C.
Clasificación:

El cliente no dejó un comentario.

Roger H.
Clasificación:

Make sure the self hire no contact process works. The ap wouldn't access my camera to take a photo of my license so I had to queue to get the rental. Staff were great

Mary F.
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El cliente no dejó un comentario.

douglas G.
Clasificación:

El cliente no dejó un comentario.

DAVID B.
Clasificación:

El cliente no dejó un comentario.

GLEIDISON D.
Clasificación:

El cliente no dejó un comentario.

LISA U.
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El cliente no dejó un comentario.

Divyesh J.
Clasificación:

Mobile app was not the best. I had several issues while uploading pictures - driver's license while picking up truck and pictures of truck during the return. UHaul natick was able to help me complete the process when I could not complete pick-up process on phone app.

Richard S.
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El cliente no dejó un comentario.

SUSAN T.
Clasificación:

quick service, great sales associates.

ROBERT S.
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El cliente no dejó un comentario.

MACLOVER L.
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El cliente no dejó un comentario.

Tomas K.
Clasificación:

The staff was fine, very busy, overloaded, unable to attend to customers properly. Please staff the location properly in the peak time or prepare the the equipment in advance, so that the staff is able to tend to customers rather than maintaining returned equipment, so that they would have something to rent out.

HOWARD S.
Clasificación:

El cliente no dejó un comentario.

LOVELL C.
Clasificación:

El cliente no dejó un comentario.

Michelle C.
Clasificación:

El cliente no dejó un comentario.

JAMES L.
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El cliente no dejó un comentario.

Jean T.
Clasificación:

Nothing really

JOANN B.
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El cliente no dejó un comentario.

BRUCE A.
Clasificación:

Nothing. Really easy touchless pickup and drop off took under a minute

Jeremiah C.
Clasificación:

El cliente no dejó un comentario.

KRISTEN L.
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El cliente no dejó un comentario.

KETTLER C.
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El cliente no dejó un comentario.

JUAN P.
Clasificación:

Good job

EDWARD L.
Clasificación:

El cliente no dejó un comentario.

KURTIS L.
Clasificación:

Safer access to route 9.

NATHALIE F.
Clasificación:

Manager was very rude. The employees were helpful and friendly.

CHARLENE H.
Clasificación:

Amazing Customer Service. The only reason I choose this location so frequently.

James M.
Clasificación:

Very easy transaction, would use again!

ELIEL T.
Clasificación:

El cliente no dejó un comentario.

Konstantin B.
Clasificación:

El cliente no dejó un comentario.

ERIC P.
Clasificación:

El cliente no dejó un comentario.

Joy B.
Clasificación:

El cliente no dejó un comentario.

Steven H.
Clasificación:

The place is OK. I had to change to Natick from a location much closer to my house. The way you charge by the mile, it was more expensive and tine consuming to work around UHaul's issues. Very inconvenient and costly. The return was a royal pain as well. Awful. Not happy with Uhaul at all.

Yves P.
Clasificación:

The lady in that location needs training and needs to be more customer oriented. She needs not to send people to return addressed that do not exist. She had an attitude the morning I picked up the truck. I got the contract from her way past the hour noted on the contract. The truck was dirty and water leaked into my belongings. A really bad experience this time. It's not the first time I rented from U-Haul. This time was a fiasco.

ELENA M.
Clasificación:

El cliente no dejó un comentario.

Thomas S.
Clasificación:

El cliente no dejó un comentario.

SALLY H.
Clasificación:

Well I'm 72 years old when I rented my truck out front there was two sizes that were 1999 I chose the larger of the two because I wanted to make one trip when I picked my vehicle up the only one they had was the smaller one. I had to go out back in the ice and snow by myself to find it. So I started the truck up and the engine light was on and so I had to go into the building to ask someone to come out because no it was all over the back where you pull the door up how to make them do that and look inside but I couldn't see a thing it was dark out. Then I get this email about how to check off if this is perfect that was perfect whatever whatever but it was dark when I took the truckAnyways long story short I was very disappointed. I've use the service many many times and also the staff was very rude as well.

STEPHANIE M.
Clasificación:

The man on duty had a great attitude. I missed his name, but he showed professionalism, kindness, and warmth. Not easy to do on a busy day in a mask. Very well-done. I'd go out of my way to use this location again.

Juan C.
Clasificación:

I have no comment about this. But I appreciate such good service and most importantly affordable. Thanks U-HAUL...

MARTHA P.
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This was extremely efficient, safe and the helpers were courteous and very competent, both with pick up and drop off. Thank you!

Catalin B.
Clasificación:

El cliente no dejó un comentario.

Kenneth D.
Clasificación:

I was defrauded by this location. It's not the small amount of money; but the principal of the matter and the way I was poorly treated when I called to request reimbursement. ~~~~ Returned the vehicle with the same amount of fuel as when I left. Drove exactly 29 miles & purchased $20 in fuel just 1-block from the location. Took a picture of odometer & fuel level in their parking lot when returning, so I know the mileage & fuel level were accurate. On the receipt which U-Haul emailed to me, I was charged for 2.2 gallons of fuel for a total of $7.70. When I called the location, the agent placed me on hold while I waited to talk with a manager. I hung up after 16 minutes of silence. These people are dishonest pirates! I am contacting U-Haul International to report this fraud and poor treatment. Emails included below in case these help other customers who are similarly affected. John C. Taylor President of U-Haul john_taylor@uhaul.com Edward "Joe" Shoen President and Chairman of the Board edward_shoen@uhaul.com Jason Berg Chief Financial Officer jason_berg@uhaul.com Several others.....

Hemant P.
Clasificación:

El cliente no dejó un comentario.

KEITH S.
Clasificación:

When U-Haul changes the pick up location due to availability, they should also notify you that it will affect the drop off location as well, especially as a new customer. This was not made clear, And created a difficult and frustrating time between myself and the U-Haul rep. I would have used a different mode of transport if that had been made clear when uhaul sent a message that pickup location had been changed. Had to drive 30 miles extra to pick up, 30 back to where I originally had requested the pickup, then all over again to drop it off. Uhaul should have shown some leniency rather than passing the inconveniences on to the customer.

Glen S.
Clasificación:

I have rented many pieces of equipment from UHaul, from a variety of locations. Although the Natick location is well stocked with equipment, and the equipment is maintained well, the customer service is atrocious. The attitude of the customer-facing personnel is rude, with an attitude that they are doing the customer a service by agreeing to rent equipment from them. Having been to this location more than once, and having talked to others who have been here, we all agree that our experience with the customer-facing personnel is terrible. Given the ubiquitous bad customer experience, I do not believe that the individuals can be re-trained to improve - they are just rude people to deal with. If not for the convenience of the location, I would not return here, and in the future, I will direct as much of my rentals elsewhere when ever possible.

Jaymarie P.
Clasificación:

Very bad service, unorganized and not very polite.

Timothy B.
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El cliente no dejó un comentario.

PAULO D.
Clasificación:

Staff not helpful at all I did not get money back from extra boxes purchased like U-Haul promises. Staff said I had no contract ? How I have a contract for the boxes ?

Juan C.
Clasificación:

The best experience renting the pickup truck. Thanks Uhaul...

Sheryl H.
Clasificación:

El cliente no dejó un comentario.

JEFFREY W.
Clasificación:

The gas in the truck was not what they put on my receipt for return gas needed. I took a picture of the gas gauge and mileage and brought the truck back with more gas then when I started. I hope they don't charge me for the gas they thought was in the truck when I left. Also I don't understand why you would have a hand truck and bag of moving blanks in the back of the truck when I didn't want or need them. They took up space that I could have used and now I have to make two extra trips to get what would have fit in that space to the the final destination. If I wanted them I would have asked for them.

Jordan D.
Clasificación:

Really great experience!

James T.
Clasificación:

El cliente no dejó un comentario.

HARRY B.
Clasificación:

The self-check in didn't go smoothly (had trouble connecting) but the desk clerk was very helpful (and friendly) in getting me through it.

BYUNG GOO K.
Clasificación:

El cliente no dejó un comentario.

Regina M.
Clasificación:

Pick up and return was very easy. New van very clean. No problems driving. Friendly and helpful staff.

Richard H.
Clasificación:

Mileage OUT was mistaken, so I was incorrectly charged for excess miles at check-in; took a photo of odometer to confirm it

Fredrick K.
Clasificación:

El cliente no dejó un comentario.

Qisheng T.
Clasificación:

El cliente no dejó un comentario.

GEOFFREY B.
Clasificación:

Worked hard to make sure I received the reserved vehicle, even though it was challenging for them.

DANIEL O.
Clasificación:

This past weekend was my first time renting from Uhaul for a short term (4 hours) rental period. I got a pick up truck for a small home improvement project. I was assisted by Tyler at the front desk. His customer service skills were amazing. He helped me through the pick-up and return process in a calm and professional manner. He is, in my opinion, a remarkable asset for the Uhaul Company. I was so satisfied with the service I received, the price I was charged and the quality of the vehicle on Saturday that I scheduled the same vehicle for Sunday. The end result was a home improvement job completed and a Uhaul customer who will be back when the need for a vehicle arises again in the future.

MARK C.
Clasificación:

More customer parking

DAVID W.
Clasificación:

Employee who checked us in and out was very nice, courteous and profefssional. Truck not so much....it caught on fire. We had rented vehicle for 2 days, we were able to complete the move in one day so decided to return vehicle early. So glad we did, if we had continued down route 9 east past your location to head to our home on Oak Street I am terrified to think what would have happened. As we pulled into your location one of your employees yelled to us to get out of vehilce immediately as it was on fire. Had we continued on Rte 9 I am terrified as to what would have happened. Very disappointed we were only given a $20 discount. Was very scary!

ANDREA L.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

Quick in and out. No surprises, just good service!

KENNETH S.
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El cliente no dejó un comentario.

KASSIM C.
Clasificación:

El cliente no dejó un comentario.

ALEXEI S.
Clasificación:

Thanks U-Haul! Wonderful experience! Highly qualified gentlemen helped, explained, guided me through arrangement! He was very friendly, with the grate sense of humor!

Michael H.
Clasificación:

We were running a few minutes late. I tried to call Natick multiple times and was put on hold. I was on hold for over 20 minutes and no one got back to me. When my husband got there and went to get the truck (I had already checked in online, someone else was taking the truck we were supposed to have claiming that they also had the same truck. My husband was then forced to wait in a 20 minute line. Luckily they had another truck for us to use, but it was extremely frustrated. In addition my reservation changed twice-first I couldn't get a 15' truck then they changed the location of our pick up. Also every time I needed to call about these changes, it took me 20-30 minutes to reach a person. Once I did they were very nice but no one should have to wait that long. I will never use UHaul again nor recommend you to anyone.

catherine M.
Clasificación:

U-Haul was old high mileage and mot much pickup

Rafael S.
Clasificación:

Good people at natick location

Donald Q.
Clasificación:

El cliente no dejó un comentario.

allan F.
Clasificación:

El cliente no dejó un comentario.

Richard H.
Clasificación:

El cliente no dejó un comentario.

Heather P.
Clasificación:

should make a separate line just for online reservations/key pick up. this location is too busy not to have at leadt 2 people at the desk. also, mobile pick up is not clear with steps you must follow. like going to find your vehicle then going inside to get keys seems to defeat the purpose of mobile pick up.

Lawrence S.
Clasificación:

In fairness to this facilty, it snowed the night before and it caused delays. I think that the staff were good people but I sat for a long time waiting for my trailer. I will definitely use U-Haul again, but there was some poor planning and staffing especially on the last Saturday morning of the month.

Ryan H.
Clasificación:

Friendliness of the staff. Check in says it was online but really you had to do it in person. Made reservation for 8am and had to wait until 9am for it to open, it was cold waiting outside.

William C.
Clasificación:

Took 45 minutes to return truck on Sunday morning. Most of that time waiting in line with no employees appearing until 9:20. Despite being open at 9. Lots of frustrated people in the line. In addition could not return via app because location services would not work. We were all trying it but it did not work. Very frustrating experience.

Samuel K.
Clasificación:

El cliente no dejó un comentario.

REYNALDO L.
Clasificación:

El cliente no dejó un comentario.

SUSAN S.
Clasificación:

Service the vehicles regularly do that they do not break down. I experienced an electrical malfunction due to the cable running from the battery which had come loose.

GREGG S.
Clasificación:

El cliente no dejó un comentario.

Philip R.
Clasificación:

The secs for the 8 x 4 trailer are incorrect. The web site shows "Inside dimensions: 8'1" x 4'1" x 4' (LxWxH)" a 8' x 4' will NOT fit inside the trailer. I had to haul the 8' x 4' material with the trailer door tied half open. Not expected and NOT cool.

ALEXANTHONY P.
Clasificación:

El cliente no dejó un comentario.

ILANA M.
Clasificación:

El cliente no dejó un comentario.

Thomas H.
Clasificación:

Whenever I try to call this location, I am immediately placed on hold. I had a question about a charge but could not get through. Given the pandemic, I went through my credit card company to dispute the charge. This time that I rented the van, it was older and there was not way for me to plug in my phone which was very disappointing because it made navigation difficult. I also wish the people at the location were a bit nicer. They are always so cranky and rude.

Timothy M.
Clasificación:

El cliente no dejó un comentario.

Frank M.
Clasificación:

Busy location, but staff work hard to please all customers.

John R.
Clasificación:

El cliente no dejó un comentario.

Kyle R.
Clasificación:

El cliente no dejó un comentario.

Patrick M.
Clasificación:

My service tech person is great. He has helped me a few times now. Very professional

CELY D.
Clasificación:

El cliente no dejó un comentario.

DAVID H.
Clasificación:

I waited for over 10 minutes to get approved through the mobile reservation. Eventually, I went into the store and had to begin the process again. It's not really no-contact when you have to go inside to get the keys anyway. I found the process misleading and unclear.

Michael B.
Clasificación:

Lack of transparency in pricing. Sneaky add-ons. Not interested in customer retention.

Lyman J. | Overall Experience |
Clasificación:

Kamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.

eusida b. | Overall Experience |
Clasificación:

I would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation

Robert L. | Overall Experience |
Clasificación:

The manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.

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