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VINCENT S.Customer Reviews for U-Haul of N Syracuse
Testimonials From Recent Customers
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Great service
Jason B.Nothing
Terrence R.Lower the prices!! There were 10ft trucks in the parking lot but I was told there were none so I had to get a 15ft truck, I spent $127 on the truck plus an additional $45 putting gas back in the truck before dropping it off. Spending almost $200 for 24 hours is absolutely insane!!
Chelsie S.It was very easy reserving the truck, pick up and return. Already recommending family members to use UHaul for their upcoming move.
Karen H.Nothing
Boun P.Truck milage was too high
albert R.Truck seats were very uncomfortable
Ryan S.the guy who handled my uhaul rental was absolutely amazing he had great customer service skills and because of him I'll always refer and come back to that location in Cicero. Employees name Darren Graffey in case you want to give him a raise and a shout out.
Kristen S.The guys always do a fantastic job!! Thank you so much. Very polite and professional:) I think his name was Mike 🤔…
Candy C.There was a leak in the back. We let them know when we dropped it off. The gentleman thanked us for letting him know. Great customer service during pick up and drop off.
Pamela M.U-Haul equipment is great. Staffing is lacking. The last few times I rented it took a long time to pickup and drop off. Only 1 person was working.
Carl S.The trailer was old and rusty. But performed well. Overall I was pleased with the experience.
Raymond S.I presented early Saturday morning to Seneca Mall to rent a truck. Jessica explain they were very busy with many trucks already pre-registered. She looked in the system and found me a vehicle at Taft Road. She began the pre registration process. When I got to Taft Road, the gentlemen there (I did not get his name) knew who I was, knew I was coming and I was out the door in no time. I had a great Saturday thanks to you and your team. Thank you all! Frank Panzetta
Francesco P.Amazing staff when I picked up Darren made it so fast easy convenient and held a great conversation when returned didn't catch the gentleman's name but also great at his job fast convenient professional fully satisfied and will be back to rent from them again sincerely Allan Garrett Jr
Allan G.Nothing. Cost was excellent, and customer service was exceptional.
Morris P.perfection.
John C.The people I dealt with there were great. As for the trailer I was given, that's is a whole other story. One tire was bald with a maximum tread depth of only 1/32", More than half the running lights did not work (Side and rear) and come to find out the trailer leaks in the front right corner. Leaked all over a $1200 dj controller, $300 microphone set, $500 light bar setup. I'm not happy and do plan on making a formal complaint!
Scott M.Courteous, professional staff. Equipment was good, with no problems. Check in and check out we're both quick
Michael K.Thank you!! Great overall experience! Give Darren a RAISE!! Good help like him is very hard to find!
Linda E.Darren G. is great to work with. Very nice, courteous and professional.
Shawn G.Both people I worked with were amazing the morning guy went far far and beyond he put the ball on my suv and showed me how to use the straps gave me options based on my experience level that guy was great
Kristen P.The van smelled horrible of cigarette smoke. I ended up with a migraine after using it. I even kept the windows down the entire time and it was 20 degrees out. It was disgusting.
Kristin S.Both young men that served us were perfect courteous polite and presented well
Salvatore P.Very easy rental process. Staff was polite and helpful.
William I.Great customer service. Will come here again for my moving needs in the future.
Nicholas N.The salespeople/people behind the counter were very professional, helpful, and friendly.
Loraine K.Nothing to improve…. Was a great experience start to finish!
Geraldine B.Darrem Gafley the employee on duty did and outstanding. Professional and personal he made this visit just terrific. Made sure the trailer was ready to roll and properly set up for the 1000 mile trip to North Carolina. The trailer was clean and safe., Great experience.
Raymond H.Excellent customer service from the guy that works there and mobile check in made it painless. Dave
David D.Very helpful, professional and courteous.
DONNA KAY W.I lost the key and had to pay $275 for someone for to come re-key it. By the way I found the key shortly after if you want it back. I was told I was insured when I rented the van. Not happy.
ROBERT D.Agent didn't realize the trailer had surge brakes, advised me that it did not. Also rented a 6x12 trailer to load a 5' wide tractor w/mower. The ramp opening on these trailers is only 4'9" which made it impossible to load the tractor as is. Had to remove the 300lb mower and lift over the gate area and then load tractor. Same with the tractor drop off. Added about 2 hours to what should have been a fairly easy drive on, drive off process. You need to warn people on the website of the restrictive ramp opening dimension.
Craig A.Fast and easy pick up and return, will come to this location again
Brian S.Need at least two workers at the store at all times
Carl W.Fast, easy and affordable. Good job
James S.Couldn't ask for a better environment
Robert V.Great customer service very friendly
Colleen H.The guy behind the counter was awesome.
Cynthia A.customer service was very good but the availability of the trailers was terrible
James M.There was a problem with our rental and the person working tried to help us but he coughed the entire time and his mask was sitting on the counter. I felt uncomfortable but needed him to help with an order that I did not place that I received.
diane G.everything was great and the process went quickly and smoothly.
Daniel S.Van interior was a bit dirty and gas was not full when I took it out. Informed the desk of gas issue and they adjusted the rental accordingly. Desk staff was excellent.
Frank D.Your customer service number kept me on hold for over 30 minutes, while trying to contact my local U-haul Office yo discuss my rental. This has happened weeks ago when trying to reserve a truck.
john R.Van was 600 miles over oil change when i picked up. Check engine light on. Clerk said all good no concerns. Tires bals got stuck immediately. Flat tire from sliw leak. Rear passenger signal didnt work. The vehicle pylled to the right badly/dangerously. Worst of all the pig got 6 miles to the gallon . Worst ever uhaul experience. And state police ran plate " no insurance" i couldnt prove because uhaul app cannot recognise this ripoff order. Terrible experience Again
Francis S.Great trip!!! Easy pickup and drop off
Matthias D.Darrin was very professional and upbeat . He did a great job and was speedy
Joyce G.Friendly, professional service.
Jedidiah K.The worst rental I have ever had 26 ft truck pulled to the right driving down the road tires out of balance brakes were horrible The counter person apologized and said it was due for service but still charged full price for rental offered me nothing .I know it was a short rental but felt it was very troubling to have that type of experience from such a large rental company
Matthew M.Customer service rep at the location was great!!
Patrick P.the Van we were given had the following issues : leaking rear passenger tire , warped front brake rotors & the oil change was 2k miles over due according to the sticker .
Frank M.