Customer Reviews for U-Haul of N Syracuse

1,904 comentarios

5967 E Taft Rd   North Syracuse, NY 13212
(1/4 mile East of DMV)

(315) 458-3992

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(315) 458-3992

5967 E Taft Rd
North Syracuse, NY 13212
(1/4 mile East of DMV)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT S. 
Rating:
5.0

Great service

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

Nothing

Terrence R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Lower the prices!! There were 10ft trucks in the parking lot but I was told there were none so I had to get a 15ft truck, I spent $127 on the truck plus an additional $45 putting gas back in the truck before dropping it off. Spending almost $200 for 24 hours is absolutely insane!!

Chelsie S. 
Rating:
5.0

It was very easy reserving the truck, pick up and return. Already recommending family members to use UHaul for their upcoming move.

Karen H. 
Rating:
2.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

JamesR O. 
Rating:
5.0

Nothing

Boun P. 
Rating:
5.0

Customer did not leave a comment.

Caren Heather F. 
Rating:
5.0

Customer did not leave a comment.

Daren S. 
Rating:
5.0

Truck milage was too high

albert R. 
Rating:
5.0

Truck seats were very uncomfortable

Ryan S. 
Rating:
5.0

the guy who handled my uhaul rental was absolutely amazing he had great customer service skills and because of him I'll always refer and come back to that location in Cicero. Employees name Darren Graffey in case you want to give him a raise and a shout out.

Kristen S. 
Rating:
5.0

Customer did not leave a comment.

Sarah T. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Jake B. 
Rating:
5.0

The guys always do a fantastic job!! Thank you so much. Very polite and professional:) I think his name was Mike 🤔…

Candy C. 
Rating:
5.0

There was a leak in the back. We let them know when we dropped it off. The gentleman thanked us for letting him know. Great customer service during pick up and drop off.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Ian M. 
Rating:
3.0

U-Haul equipment is great. Staffing is lacking. The last few times I rented it took a long time to pickup and drop off. Only 1 person was working.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Cassandra K. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

The trailer was old and rusty. But performed well. Overall I was pleased with the experience.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Sondra W. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe N. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

I presented early Saturday morning to Seneca Mall to rent a truck. Jessica explain they were very busy with many trucks already pre-registered. She looked in the system and found me a vehicle at Taft Road. She began the pre registration process. When I got to Taft Road, the gentlemen there (I did not get his name) knew who I was, knew I was coming and I was out the door in no time. I had a great Saturday thanks to you and your team. Thank you all! Frank Panzetta

Francesco P. 
Rating:
5.0

Amazing staff when I picked up Darren made it so fast easy convenient and held a great conversation when returned didn't catch the gentleman's name but also great at his job fast convenient professional fully satisfied and will be back to rent from them again sincerely Allan Garrett Jr

Allan G. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Nothing. Cost was excellent, and customer service was exceptional.

Morris P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

perfection.

John C. 
Rating:
3.0

The people I dealt with there were great. As for the trailer I was given, that's is a whole other story. One tire was bald with a maximum tread depth of only 1/32", More than half the running lights did not work (Side and rear) and come to find out the trailer leaks in the front right corner. Leaked all over a $1200 dj controller, $300 microphone set, $500 light bar setup. I'm not happy and do plan on making a formal complaint!

Scott M. 
Rating:
5.0

Courteous, professional staff. Equipment was good, with no problems. Check in and check out we're both quick

Michael K. 
Rating:
5.0

Thank you!! Great overall experience! Give Darren a RAISE!! Good help like him is very hard to find!

Linda E. 
Rating:
5.0

Customer did not leave a comment.

DONNA KAY W. 
Rating:
3.0

Customer did not leave a comment.

THOMASLAWRENCE L. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Darren G. is great to work with. Very nice, courteous and professional.

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

Art A. 
Rating:
5.0

Both people I worked with were amazing the morning guy went far far and beyond he put the ball on my suv and showed me how to use the straps gave me options based on my experience level that guy was great

Kristen P. 
Rating:
5.0

Customer did not leave a comment.

Corky E. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
3.0

The van smelled horrible of cigarette smoke. I ended up with a migraine after using it. I even kept the windows down the entire time and it was 20 degrees out. It was disgusting.

Kristin S. 
Rating:
5.0

Both young men that served us were perfect courteous polite and presented well

Salvatore P. 
Rating:
5.0

Very easy rental process. Staff was polite and helpful.

William I. 
Rating:
5.0

Great customer service. Will come here again for my moving needs in the future.

Nicholas N. 
Rating:
5.0

The salespeople/people behind the counter were very professional, helpful, and friendly.

Loraine K. 
Rating:
5.0

Customer did not leave a comment.

Palmer F. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Nothing to improve…. Was a great experience start to finish!

Geraldine B. 
Rating:
5.0

Customer did not leave a comment.

qingshui Y. 
Rating:
5.0

Darrem Gafley the employee on duty did and outstanding. Professional and personal he made this visit just terrific. Made sure the trailer was ready to roll and properly set up for the 1000 mile trip to North Carolina. The trailer was clean and safe., Great experience.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Jeromey T. 
Rating:
5.0

Excellent customer service from the guy that works there and mobile check in made it painless. Dave

David D. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Very helpful, professional and courteous.

DONNA KAY W. 
Rating:
5.0

Customer did not leave a comment.

BRENDAMARIE D. 
Rating:
1.0

I lost the key and had to pay $275 for someone for to come re-key it. By the way I found the key shortly after if you want it back. I was told I was insured when I rented the van. Not happy.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
2.0

Agent didn't realize the trailer had surge brakes, advised me that it did not. Also rented a 6x12 trailer to load a 5' wide tractor w/mower. The ramp opening on these trailers is only 4'9" which made it impossible to load the tractor as is. Had to remove the 300lb mower and lift over the gate area and then load tractor. Same with the tractor drop off. Added about 2 hours to what should have been a fairly easy drive on, drive off process. You need to warn people on the website of the restrictive ramp opening dimension.

Craig A. 
Rating:
5.0

Fast and easy pick up and return, will come to this location again

Brian S. 
Rating:
5.0

Need at least two workers at the store at all times

Carl W. 
Rating:
4.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

Oscar R. 
Rating:
5.0

Fast, easy and affordable. Good job

James S. 
Rating:
5.0

Customer did not leave a comment.

LORIANN K. 
Rating:
5.0

Couldn't ask for a better environment

Robert V. 
Rating:
5.0

Customer did not leave a comment.

IAN JAMES S. 
Rating:
5.0

Great customer service very friendly

Colleen H. 
Rating:
5.0

The guy behind the counter was awesome.

Cynthia A. 
Rating:
3.0

customer service was very good but the availability of the trailers was terrible

James M. 
Rating:
4.0

There was a problem with our rental and the person working tried to help us but he coughed the entire time and his mask was sitting on the counter. I felt uncomfortable but needed him to help with an order that I did not place that I received.

diane G. 
Rating:
5.0

everything was great and the process went quickly and smoothly.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Allison R. 
Rating:
4.0

Van interior was a bit dirty and gas was not full when I took it out. Informed the desk of gas issue and they adjusted the rental accordingly. Desk staff was excellent.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

shannon H. 
Rating:
3.0

Your customer service number kept me on hold for over 30 minutes, while trying to contact my local U-haul Office yo discuss my rental. This has happened weeks ago when trying to reserve a truck.

john R. 
Rating:
3.0

Van was 600 miles over oil change when i picked up. Check engine light on. Clerk said all good no concerns. Tires bals got stuck immediately. Flat tire from sliw leak. Rear passenger signal didnt work. The vehicle pylled to the right badly/dangerously. Worst of all the pig got 6 miles to the gallon . Worst ever uhaul experience. And state police ran plate " no insurance" i couldnt prove because uhaul app cannot recognise this ripoff order. Terrible experience Again

Francis S. 
Rating:
5.0

Great trip!!! Easy pickup and drop off

Matthias D. 
Rating:
5.0

Darrin was very professional and upbeat . He did a great job and was speedy

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Friendly, professional service.

Jedidiah K. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
3.0

The worst rental I have ever had 26 ft truck pulled to the right driving down the road tires out of balance brakes were horrible The counter person apologized and said it was due for service but still charged full price for rental offered me nothing .I know it was a short rental but felt it was very troubling to have that type of experience from such a large rental company

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Harold L. 
Rating:
4.0

Customer did not leave a comment.

Eric A. 
Rating:
4.0

Customer did not leave a comment.

Garret S. 
Rating:
5.0

Customer service rep at the location was great!!

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
3.0

the Van we were given had the following issues : leaking rear passenger tire , warped front brake rotors & the oil change was 2k miles over due according to the sticker .

Frank M. 
Rating:
4.0

Customer did not leave a comment.

EDWARDJOSEPH L. 
No reviews have been submitted for this location.

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