U-Haul of N Charleston

2946 comentarios

1902 7th Ave   Charleston, WV 25387
(West Washington St & 7th Av)

(304) 344-2321

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(304) 344-2321

1902 7th Ave
Charleston, WV 25387

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ALONZO H. 
Clasificación:
3.0

Give refund for faulty equipment

QUINNIE G. 
Clasificación:
3.0

Don't call and accuse customers of not returning the keys to a truck when the customer did. For that reason, I'll never rent a uhual from this location again. There's a reason I do the mobile return..to avoid covid and the ignorance from employees that don't know how to verify a return before calling and making some wild accusation. Yes...I'm going to return a truck to the location I rented it from..just to keep the keys....sounds logical doesn't it?

Drew P. 
Clasificación:
4.0

The self check in didn't recognize my location while standing directly in front of the store

CHANDRA KAY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD LEON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY DAWN W. 
Clasificación:
5.0

I've use this location on numerous occasions over the last 14 years, my experience has always been positive and I found the staff to be friendly and helpful.

CHRISTINE MICHEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brentton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Avora D. 
Clasificación:
5.0

El cliente no dejó un comentario.

waylon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FARRAH JOY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth Thomas H. 
Clasificación:
5.0

Derrick was outstanding in providing me an overview and let me know of all charges that were being made on the account. Appreciated all of the assistance that was provided and quality equipment. Will use location again.

ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heidi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHAN EDWARD C. 
Clasificación:
3.0

I would recommend this local to friend because the manager made it right. she was sorry that her team had told her our truck was cleaned, when it clearly was not with the pictures I took.

MARSHALL P M. 
Clasificación:
5.0

They hooked up the trailer to the truck for us. Great establishment and staff.

KRISTJAN R. 
Clasificación:
5.0

Nada

zina F. 
Clasificación:
4.0

Th truck was clean but needed some maintenance. The power steering was out and the engine was running rough. Usually when I rent there the trucks are excellent so I'm thinking just a one time deal.

TONY CURTIS JR G. 
Clasificación:
5.0

We run a city wide food Pantry and use U-haul to pick up our food they have been there every time for us.

Robert Lee Iii H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY LEE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIFFANY MARIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK BRIAN L. 
Clasificación:
1.0

I had the truck one day. I brought the truck back with more gas than what was in it when I got it. I was charged for 3 days and charged for gas.

Laura Mae C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlie Kurt H. 
Clasificación:
4.0

All of the staff that I encountered were exceptional in kindness and service. I was very satisfied. Everyone followed COVID-19 safety guidelines perfectly - something I really appreciate as a healthcare worker. Wonderful experience overall!

MATTHEW K. 
Clasificación:
5.0

Get more large appliance dolly's..The one thing we needed, this location was out of along with straps,...otherwise it's a perfect place for rental.

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel I. 
Clasificación:
5.0

Truck was old and wore out. Shook and vibrated and made a lot of odd noises, and I drive a truck for a living so I'm used to the odd noises trucks make. The drivers seat was completely wore out and had no support for rough windy roads.

JOSHUA PAUL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
3.0

I was charged a large gas fee for Sri I f only 7 miles. Not happy with this. A couple things inside the truck can fell off

FRANK BELL M. 
Clasificación:
5.0

This was my second drop-off at this location which as good as it can be!

Thomas R. 
Clasificación:
2.0

Rented a car dolly...equipment was not ready when we arrived. Took another 1 1/2 hours...the first two dollys presented had issues - bad tires, etc. The ratchet straps on the dolly that we finally took were old and corroded, the straps did not hold well. Furthermore, the staff was untogether...NO ONE WORE FACE MASKS in the middle of Covid Pandemic. Very disappointed in this location. The location where we returned the dolly in Sanford FL was professional and very helpful...however, the agent who helped us also DID NOT wear a mask.

Sandi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL LEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

They were very friendly and professional. I will only rent from this location

melissa M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Eric Stephon M. 
Clasificación:
2.0

I was to pick up the truck at 7am. the black man that waited on was 10 min.late opening. Once in, he talked to me like I was stupid. I will never use this establishment, I will tell my 10 friends, they will tell their 10 friends and eventually you will close.

jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlie Kurt H. 
Clasificación:
3.0

More professional customer service. Less wait time to speak to a customer service person over 15 minute wait for someone to answer the phone. Then when there was an issue within 20 mins to closing time i was put on hold and noone ever came back to the phone and when i said i had a porformance malfunction on vehicle i was told “i dont know what to tell you” because it was nearing close of business hours.

DELILA ANN M. 
Clasificación:
5.0

I dont know about improvement because my rental experience was quick and to the point. It is by far way easier and convenient to rent from u-haul.

Jonathan R. 
Clasificación:
4.0

easy drop off for me, very good experience.

david W. 
Clasificación:
5.0

I don't have any problems pick up the uhaul van and return was equally as quick as signing up. Keep the great service.

Emo U. 
Clasificación:
4.0

The vehicle smelled of smoke badly.

David William A. 
Clasificación:
3.0

Rented several tines last few weeks this truck was terrible Check engine light was on they says been in fir 3 months don't worry Hit a bump a scream door would open had to the it down Brake pedal down way to far Back of the truck smelled like someone had been hauling manure AC fan so loud you couldn't talk Drivers seat was tilted very uncomfortable

RONNIE DAVID SR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMALYNN H. 
Clasificación:
3.0

check air in tires before trailer leaves

DALE ALLEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA KAY S. 
Clasificación:
5.0

Service was top notch.

Corey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe C. 
Clasificación:
5.0

Bueno

Efrain P. 
Clasificación:
5.0

Derrick was great! Exceptional customer service. Really nice and friendly. He made the process simple and has such an outgoing personality.

Denise H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC WAYNE C. 
Clasificación:
5.0

Both representatives we dealt with were awesome!! They deserve raises!!

DAVIE CHRISTINE S. 
Clasificación:
5.0

Sonya was top notch! Very professional, excellent customer service. She is very good at her job.

Lee P. 
Clasificación:
1.0

El cliente no dejó un comentario.

rick R. 
Clasificación:
5.0

Great company great employees 👍

OMID AHMAD N. 
Clasificación:
5.0

Consistently reliable and convenient, with good customer service. Great staff and location. Gracias

JERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD LEE P. 
Clasificación:
5.0

The young lady that checked me in and out was the best. Courteous and friendly. It was a great experience in such a trying time that we are living in today. The pandemic has changed a lot of people. She again was a breath of fresh air!

anthony M. 
Clasificación:
1.0

When quote was received the container was supposed to be delivered to the house but come to find out that it was being delivered in town and was going to cost ab additional 740 for delivery. After almost 2300 to start with! Also packaged were dumped over in the box. It was a huge hassle and a lot of misinformation from representatives when calling to find out how to get access to obtain my belongs! Not the least but satisfied with this transaction and I have used your services multiple times in the past. Don't think I will be giving any more of my business to you in ther future

Delfina D. 
Clasificación:
5.0

Nada

Melinda P. 
Clasificación:
5.0

Employee (Nikki) went above and beyond to help me with a flat tire. Excellent customer service

TERRI LYNN M. 
Clasificación:
4.0

The receipt I received at checkout showed a total of $52.35, however, my bank was charged $69.34. This is $16.99 over what my receipt shows. Don't know what you are trying to pull but I don't appreciate it.

robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
5.0

The service was great the experience excellent It here is really nothing more to add!

STANLEY RAY K. 
Clasificación:
5.0

I had a fantastic experience with my UHaul Box. Everything went smoothly and the staff I dealt with in Portland, Charleston, and on the phone were all friendly and helpful. Derrick, at the 7th Avenue location in Charleston, W.Va., was particularly kind and helpful to me as I was cleaning out the remainder of my box. He does a great job and made me feel good about my decision to go with U-Haul. Thanks to all involved. I'll definitely be back.

Shannon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicholas M. 
Clasificación:
5.0

Cant think of anything to improve. The folks at 7th station are exceptional!

Ron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gale P. 
Clasificación:
3.0

El cliente no dejó un comentario.

dana B. 
Clasificación:
5.0

Very friendly, efficient, and quick to return the trailer

Thomas R. 
Clasificación:
5.0

Very first time renting from uhaul. Lady that helped us done an excellent job. Can't remember her name but she was very knowledgeable and professional.

Misty M. 
Clasificación:
5.0

Have rented UHaul trucks several times and have always had a good experience.Thank you North Charleston, WV UHaul!!!

MARK HALE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody D. 
Clasificación:
5.0

Much better than my experience on Sunday which I still haven't gotten resolved! Time to call corporate!

Stacy F. 
Clasificación:
5.0

Nothing you're all good Derek was excellent good guy above the rim next time I move U-Haul is my number one

MELONDY KAY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melisa F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad P. 
Clasificación:
5.0

The two ladies who were checking people in were having computer problems but both maintained their composure and were polite, efficient, and got me through the process with minimum problems. The van was almost new and clean. No problems checking the van in after hours. A good experience.

Robert M. 
Clasificación:
3.0

I'm honestly not upset about the ‘pet rat' that may or may not have been in the cab of the truck. We had them as pets in middle school, whatever. If I found it I would have put it in one of my boxes and returned it to the location for its owner. I would just prefer a more streamlined service. The person in front of me took about 20 minutes to pick up a truck because of availability and second contact info. If you have a liability situation just request that at booking instead of this man having it give out about 7 different name for one to take. I almost didn't get my rental period because of the pet rat issue. I was guaranteed a 10 foot truck. I had to take a 15 foot truck the day before on a voicemail and this was the rat truck that had live traps in it until I adamantly said just give me the truck, I have to move TODAY. I don't know who in corporate or rental location dropped the ball but when someone is moving it's already stressful enough. Please help others in the future.

Courtney M. 
Clasificación:
4.0

good location. easy access. friendly staff.

Boyles M. 
Clasificación:
5.0

Best service I've had from uhaul

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry T. 
Clasificación:
5.0

Salespeople were very helpful, convenient, COVID precautions enforced. I would definitely use them again!!

heidi S. 
Clasificación:
5.0

Shondra at the North Charleston WV u-Haul was extremely helpful, professional and friendly. Every employee we spoke to was polite and helpful and friendly. Highly recommend this business!

Beverly Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN KRISANDRA J. 
Clasificación:
5.0

Have used this location for thirty years. Absolutely good experiences.

TOM TITUS F. 
Clasificación:
5.0

Reserved Online. When arrived they did not show order. I had order confirmation so was able to get truck w no problem.

Terry James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

STANLEY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M C. 
Clasificación:
5.0

The woman was extremely rude.

KRISTIN Y. 
Clasificación:
5.0

North Charleston folks were friendly, provided a quick check out

STEVEN WAYNE F. 
Clasificación:
3.0

I had to wait almost 4 hours on my equipment due to POOR management

shantay b.  |  Overall Experience 
Clasificación:
5.0

They were so easy to work with and accesssed our equipment in a timely manner.

John J.  |  Overall Experience 
Clasificación:
4.0

I would have appreciated more information on setting up my move originating in Rockville. Very difficult to get complete information/answers in Rockville MD

Kay H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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