Customer Reviews for U-Haul of N Charleston

3,063 reviews

1902 7th Ave   Charleston, WV 25387
(West Washington St & 7th Av)

(304) 344-2321

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(304) 344-2321

1902 7th Ave
Charleston, WV 25387
(West Washington St & 7th Av)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

The gas tank was empty, requiring me to immediately put gas in it in order to use it. It was not cleaned out. The attendant was great but understaffed.

BRIAN G. 
Rating:
3.0

I had an overall good experience but I was charged for fuel. I left the rental with more fuel in it than when I received it.

Courtney Cheyenn R. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
3.0

Customer did not leave a comment.

SARAH ROSE L. 
Rating:
1.0

Be on time for work (not a hour late) stop putting charges and extra equipment that people never get, DO NOT LEAVE DOG SHIT INCAB OF UHAIL and wash your trucks if they have caked on mud on them. Also make sure enough gas is in their. Even though all this happened I should have received all my money back but instead I suppose to get most off my money back. I'm ok with that but was over charged first and then suppose to be getting refunded.

Annabelle B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
3.0

I was billed for tired damage that I didn't do. After contacting the president, he corrected the issue. Otherwise it was a typical experience.

Shane H. 
Rating:
4.0

Customer did not leave a comment.

Malcolm L. 
Rating:
5.0

Everything was great

MARGARET JEAN P. 
Rating:
2.0

Customer service was no help was sixk in hospital no answer ir xall bk for extending excpt rhe day before i brought the uhaul truck back i did talk to 3 Customer service representative and they was bice but told me talk to corporate for a discount due yo covid

erica C. 
Rating:
4.0

The guys at this location were easy to deal with. I originally went to another location close by, and they got my reservation wrong twice. Had to cancel those, and re-up with these guys.

saarinen K. 
Rating:
2.0

Rented a box truck July 3 had for 4 days and paid for it. Then August 17 th 2021 Uhaul took it upon themselves to go in my bank account and take 79.17 more. A month and a half later ! Causing me great hardship (financially) and I will never use Uhaul again !!!!! This message I hope reaches all consumers to watch your hard earned money.

KATHRYN GALE R. 
Rating:
1.0

Customer did not leave a comment.

GOEGE J. 
Rating:
5.0

Customer did not leave a comment.

Priscilla Kay H. 
Rating:
5.0

Customer did not leave a comment.

Roger's Self L. 
Rating:
4.0

Keep more desk help available

JACK M. 
Rating:
4.0

The truck had some damage to the driver side door, but it got me to where I needed to go. Pick up was hassle free and the person behind the counter was very helpful.

Robert Lee B. 
Rating:
5.0

Customer did not leave a comment.

Cathy L. 
Rating:
2.0

Started off fine, people where pleasant. Truck seemed fine, only had scratches front bumper. Then realized after getting it to load air conditioning was not working. Tried several settings, and air would not cool just fan running. Tried send messages and heard nothing.. then on returning at set time 1030am no one was at location. Had sign be back in hour. Yet fro t door wide open. Placed keys in keybox. Though seemed like someone could take if wanted.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

ANNA MARIE M. 
Rating:
5.0

Staff at the 7th ave location that morning was super helpful and courteous. Great Job!! Thanks so much!!

candace M. 
Rating:
4.0

Very helpful staff. Had trouble with the online app and they were understanding and courteous

JOHN H. 
Rating:
3.0

Location was moving. No staff on site. No instructions as to whether we should go ahead and leave the truck or move it to the new location around the block.

Michelle B. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

The personnel was very good and personable. They are in the midst of changing the site so the drop off location was a bit confusing.

James W. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Everything was perfect.

Gary K. 
Rating:
4.0

The gentleman that helped me was awesome. I didn't catch his name, but we talked and he said he was originally from Kansas City. (Chiefs fan, we talked football) Great guy! Appreciate the service!

Josh P. 
Rating:
4.0

The lady that processed my reservation was proactive, informative, and helpful

CASS JESSIE J. 
Rating:
5.0

Hire more Mickeys.. She goes above and beyond within the guidelines of the uhaul protocol. I am grateful to see Americans making America grate again!

TIMOTHY V. 
Rating:
4.0

Ensure all of the mirrors are not ready to fall off the truck.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

MARK DOUGLAS Y. 
Rating:
4.0

Customer did not leave a comment.

Reba P. 
Rating:
5.0

Great people

GETNET ASSEFA A. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
4.0

Customer did not leave a comment.

Sandy C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B F. 
Rating:
4.0

Open on time, especially when your customer is there. Oh, I forgot. Employees were there but person with the key was late.

BRENT W. 
Rating:
5.0

Customer did not leave a comment.

Michael Lynn G. 
Rating:
1.0

Reservation was changed by Uhaul even though I scheduled months ago. Asked for the smallest truck and at last minute they changed the location and told me the smallest they had was the largest truck (26 foot). I drove further to this location and there were 10+ trucks (empty with doors up) sitting in the parking lot, that were 10 foot trucks, like I had reserved originally. I attempted to explain this but was not allowed to take a small truck and still had to take the largest truck. Overall, this cost me hours of my time, and $200 in fuel, when it should not have been that much at all. This experience was horrible, and I do not know why they allow you to make reservations when clearly they do not matter.

Tim I. 
Rating:
1.0

Was supposed to be picked up at 7:30 am, wasn't able to pickup because someone didn't place the keys in the lock box, had to wait until 9am when opened to get truck. Gas light came on within 5 miles of driving. Terrible service.

Carolynn L. 
Rating:
5.0

Customer did not leave a comment.

SANDRA KAY S. 
Rating:
3.0

Customer did not leave a comment.

Kandy D. 
Rating:
3.0

The rear door did not seal and my furniture and clothes all got wet. I thought I was getting a trailer that I would not have to worry about this.

TODD ANTHONY H. 
Rating:
3.0

Stay open until 6.

SHARON P. 
Rating:
5.0

Just friendly and professional

RODNEY CHASE B. 
Rating:
4.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

Customer did not leave a comment.

JIYEONG Y. 
Rating:
5.0

The uhaul motorcycle trailer is the best trailer all around for hauling your bike. Super cheap. I was over charged in the beginning and the worker I turned my trailer into corrected it for me without me even asking (I felt like I got my money's worth so I didn't want to cause any more work for them). Very pleased with this location and the product!

ADAM M H. 
Rating:
5.0

Customer did not leave a comment.

Frances N. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
4.0

The staff was very welcoming and helpful. My reservation was handled professionally and fast. They answered all of my questions and the return process was fast and painless.

JERRY LEE W. 
Rating:
1.0

Manager Mickey and Ford extremely unprofessional, liars and cheats. Check the cameras guys!

MELISSA G. 
Rating:
5.0

I always have trouble with the internet. Returned last night and never got it to go threw

Sandra Kay S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Some great employees worked with me the whole way and was a difficult week thank you U-Haul employees for making that week a lot easier

JANICE N. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Everything was smooth. They are still ordering more as one thing they ordered didn't work with the parking sensors and once that's in they'll install it. They've gone above and beyond what I would have expected.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
4.0

Light went out in back was only issue

Chris S. 
Rating:
5.0

Customer did not leave a comment.

CARL LESTER II B. 
Rating:
4.0

Super helpful staff!

SHAWN STANCIK P. 
Rating:
5.0

The customer service is 5 star. There was a very large mischarge my bill but Nikki took very good care of me and fixed the problem immediately. Nikki showed the highest degree of courtesy and professionalism that any company could ever ask for.

charles G. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
3.0

Customer did not leave a comment.

Naomi B. 
Rating:
5.0

Efficient. In and out quickly. They answered my questions concerning capacities eetc.

BRENT WILLIAM S. 
Rating:
5.0

My experience was very good.

mary M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
2.0

The two gentlemen that helped us were excellent. The problem is with your scheduling system. We arrived to find that there was no trailer available for us as I had reserved. Instead, one of the gentlemen had to drive to another location and pick up a spare trailer there. Even though we were a little latte arriving to the UHaul facility, because your reservation system isn't the best, we had an extra hour of wait time before we could leave with a trailer we had reserved days before.

robert D. 
Rating:
5.0

You guys did great. Fast service as well.

Michael S. 
Rating:
5.0

The tire pressure light came on about half way through the move.

TIMOTHY DONALD L. 
Rating:
4.0

nothing

mary M. 
Rating:
5.0

Best service I have ever received with u-haul thanks to a girl that works there her name is mickey

GEORGE M A. 
Rating:
3.0

The return process was very bad. I asked the associate for a final invoice/receipt and they would not provide one. They would not provide me with anything other than verbal confirmation that my vehicle was returned so for all I know I could have been charged for extra time even after I returned it.

Cass J. 
Rating:
5.0

Customer did not leave a comment.

FERRELL ALLEN G. 
Rating:
5.0

Great

OMID AHMAD N. 
Rating:
5.0

Nothing-Derrick is an asset to this location. Very helpful.

JOHNATHON RAY L. 
Rating:
5.0

Derrick is the man !!

SHERRY JEAN P. 
Rating:
5.0

The sales person that served me was excellent and very helpful

CARMEN O. 
Rating:
5.0

Customer did not leave a comment.

John Michael S. 
Rating:
5.0

Professional!!!!!

Moses D. 
Rating:
5.0

I'm no good trying to book a uhaul truck on line and it was just before closing and the woman working that night had a truck for me and even helped me with my reservation she was also me I couldn't have done it with out her that night so I thank you and yes I use uhaul a lot and will recommend to everyone

TINA LOUISE K. 
Rating:
5.0

Customer did not leave a comment.

Philip Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

The employee are so nice to help me out when i need them. Thanks you

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Everybody is always awesome.

Deshaunda N. 
Rating:
4.0

Keep client informed about charges .

jerry ray A. 
Rating:
5.0

Customer did not leave a comment.

MARISSA LYN B. 
Rating:
5.0

Very friendly

SANDRA KAY S. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY JONES C. 
Rating:
3.0

I was rented the wrong truck than was on my contract. So using the information on the contract I had to buy more gas than necessary because I had the wrong information. There was also trash in the back of the truck when pulled out for me luckily it was already bagged and the CSR removed it before I took possession. I also wasn't able to verify my before mileage, needless to say driving the trucks around the lot for parking and cleaning can add more miles than the last contract ended with.

Angela M. 
Rating:
1.0

The truck was dirty when we picked it up. There was sticks and tree bark in the wood on the inside of the truck.. I had to sweep it out before loading my stuff.. I have a video of the inside of the truck

WILLIAM SYLVESTE S. 
Rating:
1.0

Get a manager and staff who are properly trained and won't tell the customer to, “fuck off”

MATTHEW DAVID K. 
Rating:
5.0

Ended up not needing the trailer I rented. Other than being on hold for 20 minutes trying to get customer service, it was a good experience. They took the trailer back and refunded my payment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Douglas A M. 
No reviews have been submitted for this location.

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