Customer Reviews for U-Haul of Murray

8,092 comentarios

5305 S State St   Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

(801) 262-8958

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 262-8958

5305 S State St
Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This is the only location that I rent from. I have never ever had a bad experience here,. Roylee (I think she is the manager) was absolutely amazing, patient and friendly. There isn't a word out there to explain her outstanding customer service. She went over and beyond to ensure I was taken care of in more than 1 way… thank you Royleen for your kind and caring positive attitude… She made sure that I was taken care of and had what I needed…. THANK YOU for having the MOST OUTSTANDING and FUN CUSTOMER SERVICE I have ever had…. 5+ star rating

TIFFANY B. 
Rating:
1.0

Cindy Hakana threatened to upcharge my husband a cleaning fee because she didn't like how he was misunderstanding the total bill at the end. He had to call the police and then she dropped the charge. Overall horrible experience and the pricing ridiculous. Shame on you Cindy Hakana discriminating against somebody learning English.

Rachelle M. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
1.0

Customer did not leave a comment.

Trevor H. 
Rating:
5.0

Excellent experience!! I rented a truck after almost 10 years. I was afraid of filling lots of paperwork. Not at all!! It was Simple an effective.

Sergio R. 
Rating:
5.0

We had trouble with our reservation not showing up in our online account which created a problem trying to dop off the truck with the truck share 24/7 service. After several phone calls we hoped we would be reimbursed the $20 convenience fee we would be charged by just leaving the vehicle there without checking it in through mobile return. We were super pleased to find out the location checked us in manually the next morning without charging us the fee. Thank you!!!

Marianne W. 
Rating:
5.0

Great Customer Service . Fantastic clean , new Pick Up

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Thank you for making it easy!

WALTER H. 
Rating:
5.0

Been here a few times. Always so nice and pleasant.

Mark L. 
Rating:
4.0

Everything was great except it seems like it takes a long time to pick up the uhaul.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

andrew R. 
Rating:
2.0

This location is too small for the area. It's literally squeezed in on a busy street. Didn't have all the equipment necessary. I paid to have my car loaded on the tow dolly only for them to attach both straps wrong and they came off the tires the next day. The tail light on the tow dolly also popped off half way through my trip.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

The service could not have been better.

Robert L. 
Rating:
5.0

The thing that could be improved has nothing to do with the location- they were very helpful and tried to get us into our vehicle as quickly as possible. The issue is that the software they are required to use seems to be very buggy, and slowed down the check-in process rather than simplifying it. The manager was very helpful in finding workarounds to get me checked in despite the bugs, so I'm grateful for that. I think Uhaul as a company needs to work out these issues before introducing software, and make sure they have the infrastructure to support software updates in every location. I want to reiterate that I doubt this would have gone differently at any other location because it's the same software, it's just something that wasn't worked out by higher-ups before rolling out new software.

Ainsley D. 
Rating:
5.0

Customer did not leave a comment.

Max G. 
Rating:
5.0

Customer did not leave a comment.

Marshall P. 
Rating:
5.0

Customer did not leave a comment.

Evelyn P. 
Rating:
5.0

Customer did not leave a comment.

Caleb V. 
Rating:
5.0

The two gentlemen working 5/8/22 at the Murray UT location were fantastic and very helpful. And the whole thing was fast.

Kenzy S. 
Rating:
3.0

Despite prep in advance, it was pretty slow.

Ryan N. 
Rating:
5.0

The place was run like a well oiled machine. Everyone was very kind and courteous! I was able to pick up and drop off with nary a problem.

Amy P. 
Rating:
4.0

Customer did not leave a comment.

Jon L. 
Rating:
4.0

I have a very high standard for cleanliness, but the experience is fine for what you're getting. Just a little tinge of cigarette and some KFC trash won't kill ya. Check in and out process was friendly and a breeze.

STEPHEN B. 
Rating:
5.0

Sara at Uhaul is an asset to your company. Outstanding customer service! She should be given an award for the awesome job she does. Thank you Sara and Murray Uhaul! We will need a rental again in AUG and will pick up there again.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Aimee D. 
Rating:
3.0

Customer did not leave a comment.

YAMIL Z. 
Rating:
5.0

Customer did not leave a comment.

Jean F. 
Rating:
2.0

This is the only location that opens early in SLC, so it's ideal for all-day rentals; however, the staff is not working fast to accommodate more people. It always takes longer to rent from this location due to the staff not being proficient.

Anet E. 
Rating:
5.0

Customer did not leave a comment.

Angelina V. 
Rating:
5.0

You all were so helpful there! I gotta give a special thank you to Stacie. She went above and beyond! The previous truck renters were late bringing it back. She got them notified and they finally brought it back. Timing couldn't have been better for you all and me. Thanks again Rick Smith

Richard S. 
Rating:
4.0

Was a bit pricey :/ overall was good

stephen N. 
Rating:
5.0

Very friendly customer service

MIGUEL M. 
Rating:
5.0

NA

CHANMONECA N. 
Rating:
5.0

Customer did not leave a comment.

cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
4.0

Stacie did a great job. I was really impressed. She deserves a brand new and clean location to manage. Each UHaul location I go to is tired, run down, and or a mess. This place was slightly better. The office is overstocked with materials. The guy who hooked up the trailer was smoking. He eventually realized that wasn't the best idea and threw it away so I didn't have to have second-hand smoke.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Customer did not leave a comment.

Lauryn D. 
Rating:
5.0

26' truck was confirmed 2 days before rental. Two hours before pick up, received call saying they didn't have it until following day. I didn't catch date change, only time change. Figured it out and called back and they found a 20' truck (good) but I didn't like the way person from call center treated me like an idiot and kept trying to make it my fault. When turned truck in, lady at counter was surprised we weren't offered a trailer to make up for loss of space on truck. Not having extra space means we now have to make another trip with another trailer (which we won't be getting from UHaul). Thanks a lot.

KAITLYN H. 
Rating:
5.0

Customer did not leave a comment.

Grant A. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
3.0

Customer did not leave a comment.

Hannah C. 
Rating:
5.0

Customer did not leave a comment.

Gustavo L. 
Rating:
5.0

It was excellent anytime I need a truck I'll be renting from that facility

Karree L. 
Rating:
5.0

Cindy, Eddie and all the staff were very nice and helpful.

Jeff W. 
Rating:
5.0

Overall it was a great experience. Not used to driving a vehicle that gets so poor MPG (you should be able to improve this with improved technology in your next vehicle purchase). You have the whole rental experience down to a science, including the vehicle I rented (no frills in the vehicle accessory department, i.e., cruise, volume control on the steering wheel, power windows, information screen that shows mpg, miles driven, etc., it would be nice if the radio had Speed Sensitive Volume Control) and maybe there is a reason for minimal accessories. My first experience with U-Haul is from 1964 when my Father Rented a U-haul trailer to haul from Los Angeles to SLC. You have always provided the right rolling stock for the right move. We moved back to LA, then to SLC, then to Las Vegas, then SLC using U-Haul trailers and Big U-Haul Trucks. I have good memories using U-Haul. Thanks for being there to assist where necessary and to make the moving experience as worry free as possible. Thank you.

Tim N. 
Rating:
5.0

All staff was friendly and awesome representative of uhaul.

David K. 
Rating:
4.0

Customer did not leave a comment.

Philip J. 
Rating:
5.0

Customer did not leave a comment.

Bashoo D. 
Rating:
5.0

Customer did not leave a comment.

Sheimyae H. 
Rating:
5.0

I was impressed with the way you took my license info. If only your associates did not have to manually put in my information. This would streamline your process.

craig H. 
Rating:
5.0

Customer did not leave a comment.

Francis B. 
Rating:
5.0

Very friendly and helpful

tom M. 
Rating:
5.0

Customer did not leave a comment.

Sandy P. 
Rating:
5.0

Customer did not leave a comment.

Garry G. 
Rating:
5.0

Customer did not leave a comment.

Taha A. 
Rating:
5.0

Customer did not leave a comment.

Alicia J. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
4.0

They forgot the appliance dolly

Mckinley E. 
Rating:
1.0

Properly park trailers so they aren't sticking out halfway into the road to prevent people from getting their sidewalls on their tires slashed! Or at least compensate for accidents that occur due to your clutter and unsafe driving conditions.

Travis A. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
4.0

Truck wasn't ready, not locatioms fault. The agent who re assigned our rental should have been aware.

Cheng H. 
Rating:
5.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

Customer did not leave a comment.

Petronella M. 
Rating:
5.0

New management and new team at this location are incredibly helpful and friendly

Gavin R. 
Rating:
5.0

Customer did not leave a comment.

Shirlee D. 
Rating:
5.0

Customer did not leave a comment.

Pat H. 
Rating:
5.0

The young lady who helped me was...TERRIFIC

Ed C. 
Rating:
5.0

Needing a phone call referral without any advanced notice can be problematic. I had no idea it was going to need this requirement before I got there. People are always just waiting for the phone and accepting calls from people from unknown phone numbers. I've rented trucks multiple times and I've never had to do this before it was a little bit strange.

Shauna P. 
Rating:
5.0

Customer did not leave a comment.

Savahnna C. 
Rating:
5.0

Staff is super friendly and helpful. Renting process is always quick and easy.

Michael F. 
Rating:
5.0

Fantastic staff. Very professional.

Richardc D. 
Rating:
5.0

Customer did not leave a comment.

Brett J. 
Rating:
5.0

The staff were very friendly and helpful. Service was quick and easy. I was very pleased with the experience.

John N. 
Rating:
5.0

Customer did not leave a comment.

Matt O. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

Shahene P. 
Rating:
4.0

Customer did not leave a comment.

Tracy F. 
Rating:
5.0

Customer did not leave a comment.

Shane T. 
Rating:
5.0

Customer did not leave a comment.

haider H. 
Rating:
5.0

Great manager! Knowledgeable and very helpful! Pay her more!!!

Rusty G. 
Rating:
5.0

Customer did not leave a comment.

KARUNA K. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

Kaushay F. 
Rating:
5.0

Customer did not leave a comment.

PENELOPE D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Tonya C. 
Rating:
5.0

Customer did not leave a comment.

bob T. 
Rating:
5.0

The ladies at this location were very kind and helpful.

Lori R. 
Rating:
5.0

Customer did not leave a comment.

Marques V. 
Rating:
5.0

Customer did not leave a comment.

Roy G. 
Rating:
5.0

Was great

Peter H. 
Rating:
5.0

The team at this location are Amazing! So positive and supportive.

Robert P. 
No reviews have been submitted for this location.

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