U-Haul of Murray

7364 comentarios

5305 S State St   Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

(801) 262-8958

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(801) 262-8958

5305 S State St
Murray, UT 84107

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

yaira C. 
Clasificación:
5.0

My address is 196 W Vine Street Murray, Apt A-205, Utah, 84107

Vagbaou D. 
Clasificación:
1.0

The two employees working that day were definitely not helpful at all. He wouldn't pull the trailer out far enough for us so when he hooked it up and walked away we couldn't get out due to it getting caught on another trailer. Poor assistance for sure!

Amanda F. 
Clasificación:
4.0

I can't seem to pull up my receipt and view it. I was happy that they were able to extend my time with the truck a couple hours longer. It took longer to load and unload.

Patricia S. 
Clasificación:
5.0

Nothing when it comes to this location. They are superb.

Shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clemente C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kymberly F. 
Clasificación:
3.0

They told us that it was half full. So we filled the gas tank to half full. And they said it wasn't were it was. Basically we got the switch and bate. Not happy putting gas in and then having them charge us $9.00 more. Will not recommend them.

Steven F. 
Clasificación:
5.0

Very friendly and helpful

Jeffrey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James Z. 
Clasificación:
4.0

Be sure to listen to the customer. I had asked for a truck with a ramp. It wasn't until I got to my location that I realized it didn't have one and had to improvise.

Jason D. 
Clasificación:
3.0

Customer service was ho-hum at best. It felt like I was a bother to both the employee that I picked up from and the owner I dropped off too. They could not have been any less enthusiastic about the fact that I and my company chose u-hual over their competitors.

Robert H. 
Clasificación:
5.0

I was completely satisfied with my experience

Cecelia E. 
Clasificación:
2.0

Wasn't told the cost break down when I reserved over the phone, called the Phoenix office and got a different story. The cost of per mile changed between two different calls. Corporate and local stores are not on the same page. Next move I will use someone else.

GARY Z. 
Clasificación:
1.0

El cliente no dejó un comentario.

Candace R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
5.0

Very helpful and pleasant. I would recommend this store to others

Joni W. 
Clasificación:
3.0

Your business model is to provide a service and as for that you do a great job. Where you suck is offering a good experience. None of my visits to this or other locations made me feel welcome. Additionally, Cleanliness of the office and facility is certainly not your strong suit.

larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Prompt, efficient and helpful. I will use this location and service again.

Todd H. 
Clasificación:
5.0

Fuel gage was not where it should have been, although the staff were very nice about fixing it I worry that if I (or another customer) were in a hurry, it could have easily been missed and the extra charges would have been on the customer.

Bailey S. 
Clasificación:
4.0

I also reserved an appliance dolly when I reserved the 26 foot truck Online, but there wasn't one available when I picked up the truck. I sorely missed having the dolly when I moved. In the future it would be nice to be able to rely on the reservation system.

David C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Garrett G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

Service was good.

Stanford A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trudy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mitchell C. 
Clasificación:
5.0

The back rolling door was very difficult to open and close.

Eric S. 
Clasificación:
1.0

Overall experience was extremely poor. We thought everything went fine when we picked up the truck. Walked through the reservation with the manager. We chose the 30 mile service. We said it will be longer than 30 miles and he said that was no big deal and it would adjust. He reviewed the dolly and moving blankets with us. Signed and was on our way. When we returned, we were charged with over 100 miles, the dolly and blankets were not on our order request. We left and brought it back to the same store thinking that would be a better option. It would have been nice for the store representative to ask what we were doing with the truck and where it was going. We could have saved half the mileage had we known we should have just dropped it off at another location where we were moving to. I feel like a lot of this could have been avoided when we asked about driving further than the 30 miles had someone taken the time to help us.

Aubri C. 
Clasificación:
1.0

Buy new equipment fire your employees and stop endangering your customers with equipment that is falling apart

Shayne N. 
Clasificación:
4.0

El cliente no dejó un comentario.

steve A. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

They were very friendly and efficient. They made everything very easy.

Amanda G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lola B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Murphy M. 
Clasificación:
5.0

Great service

MariaDeLaLuz B. 
Clasificación:
5.0

It seemed really good in person. Dealing with the online experience was not a good thing. The fact that I can't call the office directly without going through the main call center is extremely annoying.

Tom C. 
Clasificación:
5.0

Quick and hassle free

Von H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

No improvement needed. Keep the current service.

Shunichi Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
1.0

The guy who helped me pick the truck up was awesome, super nice and friendly. The guy who I dropped it off to, John S. was embarrassingly terrible. He argued with the guy in front of me, skipped me in line, took two phone calls while talking with customers. Both calls were somewhat personal, asking about someone's blood sugar and then the second one was talking about his dentist appointment that he scheduled for a month and a half. Zero percent chance I'll ever return to this location because of John.

Jordan S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Garrett W. 
Clasificación:
2.0

There was only one employee at the time and they were helping another customer for an hour outside the store while I waited inside to pick up for my reservation. The back of the truck was dusty and has some thing old spilled on the wall that wasn't cleaned.

Madison C. 
Clasificación:
1.0

The person that helped me with my pickup attempted to charge me when I had already paid online. This was also not the location that I had originally chosen to pickup and no one bothered to tell me that the location had changed until I was trying to pick up my truck. Then they only had half my reservation and sent me to a third location that was across town which resulted in our move schedule being massively set back. This has been the worst Uhaul experience I have ever had.

Chad P. 
Clasificación:
5.0

I tried to use the mobile check in, however it would not recognize my location even though the location services were turned on on my device. Please fix that. Even if I did that the keys for the vehicle were still inside behind the counter, so I'm not sure what the mobile check in would actually do for me to speed things up. I'd still have to wait on the customer service folks to get the key.

Corey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Austen S. 
Clasificación:
2.0

I was charged $30 for a dolly I never received

Jennifer W. 
Clasificación:
2.0

They are always too busy to provide courteous service and the wait time to get your truck is extreme

Lezlie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew T. 
Clasificación:
1.0

Hire more staff. I scheduled what was advertised as a pick up without having to go inside. Well, I still had to go inside and i waited in line for an hour. My pick up was scheduled for 8:30 AM and i didn't leave until 9:45, losing over an hour of my morning

John F. 
Clasificación:
5.0

Busy store. Staff very nice. Understaffed. When I returned can I used the Uhaul app on my iPhone. Super process! Love it. Also love U-Haul business. What business that sells boxes would also let customers get free recycled ones?! Way to go U-Haul!!

Colette D. 
Clasificación:
4.0

Employee kind of tricked us into agreeing to the rental insurance. I specifically said no when I initially set up the rental. When we were picking up he said, "And you wanted the ___ insurance, right?" Before I could even think about it, he had the total pulled up and it was $40+ more than expected. We just went forward with it, but we're trying to save money right now...because, you know, there's a pandemic. *I understand this is how the company makes money, but the question should really be presented more straightforward. Especially right now.

Devin M. 
Clasificación:
2.0

Truck was not cleaned or disinfected. This is unacceptable during a pandemic.

John M. 
Clasificación:
5.0

easy fast pickup and return

ana A. 
Clasificación:
5.0

El cliente no dejó un comentario.

lorenzo V. 
Clasificación:
4.0

I do not see much more that they could do. I was in and out and on my way very quickly. The young lady that worked with me was spot on getting me taken care of. I will go to that location in the future if I need this kind of service again as I have in the past

Brent J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
3.0

I think charging a full days rental and insurance a total of 78 dollars for two hours past the time you picked the truck up is a little excessive !

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
3.0

When I reserved the van it said on it that the cost was $19.95 per day. So I confirmed with the girl that for two days it would be $40 plus mileage, she said yes. So my bill/receipt shows $89 per day plus mileage. It made a big difference. That's why I stayed two days because it was only $20 a day. I wouldn't have stayed for $89. I'm 64, single female on a fixed income. I wish that girl told me right. But that's the only complaint.

Janelle S. 
Clasificación:
5.0

Great location. Lots of equipment.

Dale C. 
Clasificación:
5.0

Friendly.

Corban C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C. 
Clasificación:
1.0

When the young man was putting on my tow dolly I asked him how to cinch down clamps. He only was able to refer me to a u tube video.

Andrew W. 
Clasificación:
5.0

Good job

Alberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael V. 
Clasificación:
3.0

El cliente no dejó un comentario.

James R. 
Clasificación:
2.0

Because just one staff worked in the morning, I had to wait somewhat long even though I checked in online.

Yo Seph K. 
Clasificación:
3.0

Greet customer immediately. I wanted ay the counter for 5 minutes before someone waited on me.

RONALD J. 
Clasificación:
3.0

I rented the 9' cargo van which was disgustingly dirty both inside and out, had to ask one of the employees if he would please wipe the windows so I could see out! Inside the steering wheel was grimy dirty, dashboard the same. You know with Covid these vehicles should be sanitized for our safety!

Joan E. 
Clasificación:
4.0

El cliente no dejó un comentario.

William D. 
Clasificación:
2.0

Online app kept disconnecting me when trying to pick up the vehicle and was very frustrating. Nobody was anywhere to be found at the counter when I finally completed the check in process and I had to wait a long time to pick up the key to the vehicle.

Scott L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christie H. 
Clasificación:
2.0

Phone services were absolutely TERRIBLE. I tried calling the store and the main number for 2 hours and couldn't reach anyone. I needed to extend my drop off time but was unwilling to do so, leaving a lot of things to still be moved.

Justine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
3.0

I was charged for more miles and I was not told the miles they should use to avoid paying in excess of $ 74 I ended up paying an additional $ 54 more I am not satisfied

Cristobal L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tomo I. 
Clasificación:
5.0

ND

Ricardo M. 
Clasificación:
1.0

Hire different people

Lily C. 
Clasificación:
5.0

Nothing, it was great!

Teresa H. 
Clasificación:
4.0

When I checked out the truck, the agent told me I would need to use my phone at 12 midnight to check in. He told me we would need the mileage, but that was all. I took the mileage, then dropped the keys in the box, then went to the site, where they asked for pictures of the gas level, mileage, condition of the cab, etc. I couldn't do those. Those facts need to be disclosed at the outset.

Chad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth N. 
Clasificación:
3.0

I waited in the drop off area for awhile before the employee finally came out and said "I'm going to be awhile... just leave the keys on the front seat and I'll email your receipt." I wasn't sure if I'd be charged accurately or if there would be any issues with the drop off until I got the receipt. Luckily everything was correct.

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
5.0

Very professional

Tyler E. 
No se han enviado comentarios para esta ubicación.

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